Change of policy?
This is starting to look like a recent policy change at Cassava. Players used to be able to have accounts at all the skins, and have bonuses at each. Now they have HUNDREDS of skins because of their "white label" approach. Cassava may have reason to limit bonuses, but it is WRONG that they will NOT release a list of all the skins, yet REQUIRE players to
Please refrain from opening any new accounts with us as they too will be
closed.
Also note, in the event you do open any new accounts your deposits will
not
be refunded.
Players CANNOT be certain they are abiding with this because they are not allowed to know which casino is merely another skin of 888.com. What is clearly ROGUE is that despite it being impossible to tell that you have opened another account at another 888.com skin UNTIL you have gone quite a way into the process, yet Cassava say they will confiscate DEPOSITS.
If they are to even threaten confiscation of deposits, they must make it ABSOLUTELY CLEAR on each skin that it is operated by Cassava Enterprises, so that players informed they are no longer welcome have a clear warning not to proceed with registration.
This case does rather look like Cassava are abusing players because they allow NO mediators to get involved, and arbitrarily decide what they deem as "refunding the deposit".
I have deposited 1000 USD for the 10% happy hour bonus..........
Yet
The cashout you requested was of $1115, however it will be paid out only
to the amount of $301
(i.e. your original deposit) and the rest was transferred to the
bankroll
and voided.
The gameplay (flat betting on Blackjack) should be taken in the context of a continuing promotion that 888.com and Reef Club were running, which was a Blackjack race, similar to the
32Red Slotsmeister, where you scored 1 point per hand of BJ played (min $3 bet) during event times.
This kind of promotion clearly ENCOURAGES a great deal of flat betting at BJ, and naturally participants would take advantage of 10% reload bonuses along the way.
An HONEST approach to all of this by Cassava would be full & frank disclosure of ALL branded "white label" skins that run under the Cassava umbrella, PLUS a NEW TERM limiting individual players to a specific number of "bonus allowed" accounts at the skins, perhaps allocated in the order they are opened.
Provided players are honest, Cassava will be able to track this, and block bonuses from any new accounts opened at skins exceeding the limit.
This in turn will mean players never facing this kind of "ambush" from Cassava Enterprises, and will also deter players from actively seeking out all the Cassava skins and using too many of the bonuses.
Yet ANOTHER minefield of problems created by the concept of the "white label".
Since Cassava will not engage, and give their side of the story, we have to take the word of players, and at present this does seem like Cassava are operating a widespread policy of confiscation of winnings without giving prior warning to players that their pattern of play is not welcome.
Casinomeister standards state that confiscation of winnings should only be used AFTER a player has been told "not to open further accounts....", and that any winnings PRIOR to receiving such notification should be paid in full.
In this case, the player should be paid the full $1115, but have their accounts locked, and their details recorded so that if they mistakenly come upon another Cassava skin, they will be refused registration.
