I have deposited 1000 USD for the 10% happy hour bonus in the beginning of last month at 888.com. I ended up with 1115 USD and asked for a withdrawal on the 9th of September, that I gained is a tiny win of 15USD and the 100USD bonus. My withdrawal was not processed after 3 weeks and then I received the following mail.
They claimed that they would only pay me back 301 USD, that is stealing from me 714 USD, among which 699 USD is my own money! There is nothing related to signup, which was done months ago and cashed out. I only do flatbetting with small bets on the allowed game: blackjack. There is absolutely nothing that contradict the terms or even has anything to do with bonus abusing strategies in my gameplay.
It appears that 888 has recently been acquired by some gangsters and they started running the casino as a scam.
Please advise me on how I can proceed with this once-reputable casino. I cannot find it in the list of casinos which I can submit a bitching form.
Dear Ching,
This is James O from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd.
Cassava Enterprises manages operational and risk management services for
Casino On Net.
I am contacting you following your email regarding your Casino On Net
account with username "chingkuen".I apologise for the delay but it is
due to the large number of emails we have been recieving.
We have noticed that the only purpose you are opening accounts with us
is to
abuse our First Deposit Bonus offer. Since your actions have nothing to
do
with the gaming services we provide, your membership is not welcomed.
According to the SITE USER AGREEMENT, we have decided to close all of
your Casino accounts.
The cashout you requested was of $1115, however it will be paid out only
to the amount of $301
(i.e. your original deposit) and the rest was transferred to the
bankroll
and voided.
Please note that the cashout will take about 4-5 days to be processed.
Please refrain from opening any new accounts with us as they too will be
closed.
Also note, in the event you do open any new accounts your deposits will
not
be refunded.
Regards,
James O
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net
They claimed that they would only pay me back 301 USD, that is stealing from me 714 USD, among which 699 USD is my own money! There is nothing related to signup, which was done months ago and cashed out. I only do flatbetting with small bets on the allowed game: blackjack. There is absolutely nothing that contradict the terms or even has anything to do with bonus abusing strategies in my gameplay.
It appears that 888 has recently been acquired by some gangsters and they started running the casino as a scam.
Please advise me on how I can proceed with this once-reputable casino. I cannot find it in the list of casinos which I can submit a bitching form.