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Bitch and Moan 888.com steals me 714 USD!

Discussion in 'Casino Complaints - Bonus Issues' started by chingkuen, Oct 1, 2009.

    Oct 1, 2009
  1. chingkuen

    chingkuen Dormant account PABnoaccred

    Occupation:
    student
    Location:
    Japan
    I have deposited 1000 USD for the 10% happy hour bonus in the beginning of last month at 888.com. I ended up with 1115 USD and asked for a withdrawal on the 9th of September, that I gained is a tiny win of 15USD and the 100USD bonus. My withdrawal was not processed after 3 weeks and then I received the following mail.

    They claimed that they would only pay me back 301 USD, that is stealing from me 714 USD, among which 699 USD is my own money! There is nothing related to signup, which was done months ago and cashed out. I only do flatbetting with small bets on the allowed game: blackjack. There is absolutely nothing that contradict the terms or even has anything to do with bonus abusing strategies in my gameplay.

    It appears that 888 has recently been acquired by some gangsters and they started running the casino as a scam.

    Please advise me on how I can proceed with this once-reputable casino. I cannot find it in the list of casinos which I can submit a bitching form.
     
  2. Oct 1, 2009
  3. Trollet

    Trollet Meister Member

    Location:
    Sweden
    Hi chingkuen!

    You can find them on the No Can Do List.
    http://www.casinomeister.com/no-can-do-list.php

    Trollet
     
    1 person likes this.
  4. Oct 1, 2009
  5. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    888.com/cassava should be on the Rogue list here... not just on the no can do list...

    These guys at 888.com are as Rogue as it gets... just count all the player complaints about them in the last few weeks.

    but I guess because they are a part of ecogra they will never get Rogue status here at CM... not very cool guys.
     
    1 person likes this.
  6. Oct 1, 2009
  7. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    chingkuen about your only hope is a chargeback if you paid by debit or credit card.

    I know how much this hurts because 888 seized about $300 I had in my account just for not playing there for a few months. I thought it would be safe with them as I had played poker a few years there. But they just took it under an obscure 'dormant account' clause. A great way to treat a customer who had been with them over three years.
     
  8. Oct 1, 2009
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Change of policy?

    This is starting to look like a recent policy change at Cassava. Players used to be able to have accounts at all the skins, and have bonuses at each. Now they have HUNDREDS of skins because of their "white label" approach. Cassava may have reason to limit bonuses, but it is WRONG that they will NOT release a list of all the skins, yet REQUIRE players to

    Players CANNOT be certain they are abiding with this because they are not allowed to know which casino is merely another skin of 888.com. What is clearly ROGUE is that despite it being impossible to tell that you have opened another account at another 888.com skin UNTIL you have gone quite a way into the process, yet Cassava say they will confiscate DEPOSITS.

    If they are to even threaten confiscation of deposits, they must make it ABSOLUTELY CLEAR on each skin that it is operated by Cassava Enterprises, so that players informed they are no longer welcome have a clear warning not to proceed with registration.

    This case does rather look like Cassava are abusing players because they allow NO mediators to get involved, and arbitrarily decide what they deem as "refunding the deposit".

    Yet

    The gameplay (flat betting on Blackjack) should be taken in the context of a continuing promotion that 888.com and Reef Club were running, which was a Blackjack race, similar to the 32Red Slotsmeister, where you scored 1 point per hand of BJ played (min $3 bet) during event times.

    This kind of promotion clearly ENCOURAGES a great deal of flat betting at BJ, and naturally participants would take advantage of 10% reload bonuses along the way.

    An HONEST approach to all of this by Cassava would be full & frank disclosure of ALL branded "white label" skins that run under the Cassava umbrella, PLUS a NEW TERM limiting individual players to a specific number of "bonus allowed" accounts at the skins, perhaps allocated in the order they are opened.

    Provided players are honest, Cassava will be able to track this, and block bonuses from any new accounts opened at skins exceeding the limit.

    This in turn will mean players never facing this kind of "ambush" from Cassava Enterprises, and will also deter players from actively seeking out all the Cassava skins and using too many of the bonuses.

    Yet ANOTHER minefield of problems created by the concept of the "white label".

    Since Cassava will not engage, and give their side of the story, we have to take the word of players, and at present this does seem like Cassava are operating a widespread policy of confiscation of winnings without giving prior warning to players that their pattern of play is not welcome.

    Casinomeister standards state that confiscation of winnings should only be used AFTER a player has been told "not to open further accounts....", and that any winnings PRIOR to receiving such notification should be paid in full.

    In this case, the player should be paid the full $1115, but have their accounts locked, and their details recorded so that if they mistakenly come upon another Cassava skin, they will be refused registration.
     
    2 people like this.
  10. Oct 12, 2009
  11. Sherlock

    Sherlock Dormant account

    Occupation:
    n/a
    Location:
    UK
    I agree, why haven't they been rogued?

    Their recent actions across their skins (I know of maybe 10 people) show that they are clearly shutting people's accounts AFTER they have signed up/completed the WR etc and returning their deposit if they've won or what is left of their deposit if they've lost.

    This, in all seriousness, is not cool as it's a one-way bet for the casino and the ability for winners to complain via e-COGRA is limited by the few skins that Cassava have on there versus the many that are not.

    Seriously, rogue these guys - it's the only way to make them understand what they're doing is wrong. Not doing so is as good as condoning their actions and opening the door for other casino's to do the same.
     
  12. Oct 12, 2009
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What's uncool are comments that imply that I am uncool. You know I am...cool :cool:

    It has nothing to do with eCOGRA - you should know this by now. In fact, 888.com was in the rogue pit some time ago, but they managed to crawl out of that mess.

    This complaint is disturbing. I'll take it at face value and make an exception and accept a PAB from this guy. We'll take it from there - hopefully 888.com will resolve this in a fair manner.

    @chingkuen - please familiarize yourself with the PAB FAQs
    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab#faq_cmfaq_pab_info

    and go ahead and submit - thanks!
     
    1 person likes this.
  14. Oct 12, 2009
  15. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    This is becoming quite worrying. What is the point of eCOGRA if any or all skins of an eCOGRA certified casino can opt out of their certification if they choose to do so? :confused:

    Yet the casino operating the skin, can lock out players for so called bonus abuse without any recourse for the player, if said player was playing at a white label operation? :confused:

    This is not good. So a few years ago we have 888 being caught with their pants down having employed spamming techniques to rank in the search engines. Now we have them locking out players at their sole discretion and not refunding players full deposits as highlighted in this thread.

    Will be interesting to see what you or Max can find out Bryan.

    I wonder if it is also worthwhile getting eCOGRA to state their position with regards to this.

    If it does turn out that 888 are heading back to the pit, you could always set up a special section for them on the site - I've just checked, 666.de is available you could register that domain and put all the 888 threads in there. :D
     
    1 person likes this.
  16. Oct 13, 2009
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm contacting 888.com asking them to look into this. One thing - the email the OP posted mentions "accounts" - so this may be an issue of a player having multiple accounts.

    @chingkuen - did you have more than one account at 888.com?
     
  18. Oct 13, 2009
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Does anyone find it odd that a person would come here - make one and only one post - claims that a casino is gangster owned and a scam - asks for advice, and then never logs back in again? He posted nearly two weeks ago. :rolleyes:

    Sure, I'll give the guy the benefit of the doubt, but on the surface it doesn't seem kosher to me.
     
  20. Oct 13, 2009
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I've been thinking very much the same thing.

    (FWIW, his 'Join Date' and 'Last Activity' are little more than 12 hours apart)
     
    Last edited: Oct 13, 2009
  22. Oct 13, 2009
  23. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    You've given him the opportunity to submit a PAB. The onus is on him to follow this up.

    However Vinylweatherman makes a very good point imo:

    As this is clearly causing confusion and affecting players with several accounts. Would also be good to find out why the white labels can act as seperate entities when it comes to not applying for eCOGRA certification. Yet act as part of the big all encompassing 888 group when it comes to locking players out for bonus abuse and the such like.
     
  24. Oct 13, 2009
  25. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    maybe he is afraid that they are gonna knock him off
    or find a horse's head in his bed


    Cindy:D
     
  26. Oct 13, 2009
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
  28. Oct 14, 2009
  29. Sherlock

    Sherlock Dormant account

    Occupation:
    n/a
    Location:
    UK
    I dunno - the text and format of the email from 'James O' @ Cassava is consistent with the emails I've received from them.

    The lack of responses may also have something to do with his inactivity or, maybe he has done his own research and contacted e-COGRA.

    FWIW I agree with VinylWeatherman/Webzcas regarding clarity from Cassava but - given their awful, awful approach so far (theft, pure and simple) - do not believe they will implement this.

    My own view is that they should be rogued for stealing player funds/winnings and, until or unless they pay me the 1k+ owed to me from the Supro Casino brand, my opinion will not change.

    At the very least players should be warned they face extreme risk to their funds if they deposit.
     
    1 person likes this.

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