888 casino and Gamstop

freddywindrush

Newbie member
Joined
Nov 23, 2019
Location
West Yorkshire
Hello this is my first post as a newbie so please bear with me. In the past I have had a lot of mental health issues which have manifested in my gambling on online casinos. I have lost considerable sums of money which has in turn made my mental health much worse. On Boxing Day last year I found my dear wife dead and this has had a devastating effect on my life. I decided to self exclude myself from any casino sites by registering with Gamstop, which has up until now proved successful.

Two weeks ago I decided to again test the self-exclusion by trying to sign up to various casino sites but each time I was unable to. That is apart from 888 casino which again using the same details allowed me to sign up and deposit money. Needless to say I again have lost considerable sums of money. Yesterday I had an email from 888 suspending my account due to the following

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "

As this account is related to other accounts that have been closed across our network for Responsible Gaming reasons, we have temporarily suspended your membership.

We also ask you to refrain from opening any new accounts with us, as these will also be closed and any deposits may not be returned.

Anyway my question is this I have been a member with GameStop since February 2018 and have been unable to sign up to any casino website that is until 2 weeks ago. Now as 888 is part of the GameStop why have they only just suspended my account, after allowing me to deposit and lose large sums of money. I have not replied to the email above from the operations team and would appreciate any help as to what I should do next

regards

freddywindrush
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I am sorry for the loss of your wife Freddy. I think you were wise to self-exclude, as I too have been least in control when grieving.

I would first write and ask the casino to refund the deposits. I doubt they will, they are listed as a Rogue Casino, and I do not not think they respond to complaints through CM, but you could ask @maxd , the Player Complaints manager before you go to the effort of filing a PAB.

Hopefully a UK player will chime in with another solution.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

freddywindrush

Newbie member
Joined
Nov 23, 2019
Location
West Yorkshire
Thanks for your comments. As I have not yet responded to 888 shall I contact them first to complain and if so what should I say to them as an argument. Any reply would be much appreciated
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Email them and explain and ask for a refund. Definitely highlight this to the UKGC, this company are as rogue as they come.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Thanks for your comments. As I have not yet responded to 888 shall I contact them first to complain and if so what should I say to them as an argument. Any reply would be much appreciated

Get a copy of your gamstop details in PDF from Gamstop or ask them to send to Operations at 888. Then email saying you are Gamstop registered and should not have been able to open an account.
 

freddywindrush

Newbie member
Joined
Nov 23, 2019
Location
West Yorkshire
Hello this is my first post as a newbie so please bear with me. In the past I have had a lot of mental health issues which have manifested in my gambling on online casinos. I have lost considerable sums of money which has in turn made my mental health much worse. On Boxing Day last year I found my dear wife dead and this has had a devastating effect on my life. I decided to self exclude myself from any casino sites by registering with Gamstop, which has up until now proved successful.

Two weeks ago I decided to again test the self-exclusion by trying to sign up to various casino sites but each time I was unable to. That is apart from 888 casino which again using the same details allowed me to sign up and deposit money. Needless to say I again have lost considerable sums of money. Yesterday I had an email from 888 suspending my account due to the following

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "

As this account is related to other accounts that have been closed across our network for Responsible Gaming reasons, we have temporarily suspended your membership.

We also ask you to refrain from opening any new accounts with us, as these will also be closed and any deposits may not be returned.

Anyway my question is this I have been a member with GameStop since February 2018 and have been unable to sign up to any casino website that is until 2 weeks ago. Now as 888 is part of the GameStop why have they only just suspended my account, after allowing me to deposit and lose large sums of money. I have not replied to the email above from the operations team and would appreciate any help as to what I should do next

regards

freddywindrush
 

GameRoom

Banned troll
Joined
Nov 23, 2019
Location
Trollville
I don't get one thing who can casinos have so much power just take your money when you did nothing bad, I feel scared to play any longer as every deposit I do casinos can take my money without explaining, looks like they stole you money
 
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