888 casino and Gamstop

[freddywindrush]

Hello this is my first post as a newbie so please bear with me. In the past I have had a lot of mental health issues which have manifested in my gambling on online casinos. I have lost considerable sums of money which has in turn made my mental health much worse. On Boxing Day last year I found my dear wife dead and this has had a devastating effect on my life. I decided to self exclude myself from any casino sites by registering with Gamstop, which has up until now proved successful.

Two weeks ago I decided to again test the self-exclusion by trying to sign up to various casino sites but each time I was unable to. That is apart from 888 casino which again using the same details allowed me to sign up and deposit money. Needless to say I again have lost considerable sums of money. Yesterday I had an email from 888 suspending my account due to the following

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "

As this account is related to other accounts that have been closed across our network for Responsible Gaming reasons, we have temporarily suspended your membership.

We also ask you to refrain from opening any new accounts with us, as these will also be closed and any deposits may not be returned.

Anyway my question is this I have been a member with GameStop since February 2018 and have been unable to sign up to any casino website that is until 2 weeks ago. Now as 888 is part of the GameStop why have they only just suspended my account, after allowing me to deposit and lose large sums of money. I have not replied to the email above from the operations team and would appreciate any help as to what I should do next

regards

freddywindrush

A related rogue casino, 777.com, is reviewed here.

 

[Jasminebed]

I am sorry for the loss of your wife Freddy. I think you were wise to self-exclude, as I too have been least in control when grieving.

I would first write and ask the casino to refund the deposits. I doubt they will, they are listed as a Rogue Casino, and I do not not think they respond to complaints through CM, but you could ask @maxd , the Player Complaints manager before you go to the effort of filing a PAB.

Hopefully a UK player will chime in with another solution.

 

[maxd]

I would first write and ask the casino to refund the deposits. I doubt they will, they are listed as a Rogue Casino, and I do not not think they respond to complaints through CM, but you could ask @maxd , the Player Complaints manager before you go to the effort of filing a PAB.

Yes that it correct and the situation has not changed. See WARNING - 888/Cassava: all related properties are ignoring player complaints for details.

 

[freddywindrush]

Thanks guys for your support I do appreciate any help you can give me . I was wondering about how to word my reply!

 

[thr0b]

Complain to the Gambling Commission. If they want a UK Licence, they need to take it seriously.

 

[freddywindrush]

Thanks for your comments. As I have not yet responded to 888 shall I contact them first to complain and if so what should I say to them as an argument. Any reply would be much appreciated

 

[EkJR]

Email them and explain and ask for a refund. Definitely highlight this to the UKGC, this company are as rogue as they come.

 

[EkJR]

Thanks for your comments. As I have not yet responded to 888 shall I contact them first to complain and if so what should I say to them as an argument. Any reply would be much appreciated

Get a copy of your gamstop details in PDF from Gamstop or ask them to send to Operations at 888. Then email saying you are Gamstop registered and should not have been able to open an account.

 

[freddywindrush]

Hello this is my first post as a newbie so please bear with me. In the past I have had a lot of mental health issues which have manifested in my gambling on online casinos. I have lost considerable sums of money which has in turn made my mental health much worse. On Boxing Day last year I found my dear wife dead and this has had a devastating effect on my life. I decided to self exclude myself from any casino sites by registering with Gamstop, which has up until now proved successful.

Two weeks ago I decided to again test the self-exclusion by trying to sign up to various casino sites but each time I was unable to. That is apart from 888 casino which again using the same details allowed me to sign up and deposit money. Needless to say I again have lost considerable sums of money. Yesterday I had an email from 888 suspending my account due to the following

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "

As this account is related to other accounts that have been closed across our network for Responsible Gaming reasons, we have temporarily suspended your membership.

We also ask you to refrain from opening any new accounts with us, as these will also be closed and any deposits may not be returned.

Anyway my question is this I have been a member with GameStop since February 2018 and have been unable to sign up to any casino website that is until 2 weeks ago. Now as 888 is part of the GameStop why have they only just suspended my account, after allowing me to deposit and lose large sums of money. I have not replied to the email above from the operations team and would appreciate any help as to what I should do next

regards

freddywindrush

 

[freddywindrush]

Thanks for your comments

 

[freddywindrush]

I will take on board what people have offered and respond to 888 casino.

 

[GameRoom]

I don't get one thing who can casinos have so much power just take your money when you did nothing bad, I feel scared to play any longer as every deposit I do casinos can take my money without explaining, looks like they stole you money

 

[freddywindrush]

Hello can I ask how to word my response to 888casino. Also the email came from the operations team not customer service is that significant

 

[EkJR]

Hello can I ask how to word my response to 888casino. Also the email came from the operations team not customer service is that significant

I will send you a PM

 

[DoubleTree1962]

Hello can I ask how to word my response to 888casino. Also the email came from the operations team not customer service is that significant

Did you contact ukgc? What did they recommended.

 

[freddywindrush]

Has anyone heard of resolver

 

[freddywindrush]

I haven’t contacted UKGC thought I would contact 888 operation team first

 

[EkJR]

Did you contact ukgc? What did they recommended.

UkGC wont do anything until he has exhausted the complaints process with the operator.

 

[Borgie]

Has anyone heard of resolver

I have heard of it doubt it will belp you here. Have you e mailed now?.

 

[freddywindrush]

Yes email sent how long for response is there timescale

 

[DoubleTree1962]

888 are worst casino to have a problem with it. They won't refund you. They blame you. I read many stories about them online.

 

[GameRoom]

goodbye 888 I close my account 2day they take you money easy they will take my also better safe than sorry

 

[Nicola]

888 are worst casino to have a problem with it. They won't refund you. They blame you. I read many stories about them online.

888 were massively fined by the UKGC and went on to refund tens of thousands of players over the space of six months. All excluded players received a letter and then a cheque with all deposits made while excluded on a sister site.

I would never recommend anyone playing at a 888 site after their troubles, but they do these days take a more firm approach to responsible gambling and reverse transactions when it is flagged.

 

[EkJR]

888 are worst casino to have a problem with it. They won't refund you. They blame you. I read many stories about them online.

I provided him with an outlined email to send to 888 and I think he will get it back as long as the story checks out around his Gamstop registration.

 

[Peterpan]

Hi all,
This is my first post so bear with me, please.
My name is Peter and just contact you as I need advice, please.
The short cut story is that the same I was registered with Gamstop in June(6 months) and due to my father's past away recently I start gambling again. I managed somehow to register an account with 888 casinos when no other casino would accept me. I start to deposit than received an email saying that my deposit hasn't been approved due to some interdiction on my account and to call them to sort out this. I didn't call them but then in an hour looking again in my account I've seen that the deposit actually been approved(I only deposit 100). My account hasn't been check, no id been requested.
I start to play and start to lose and deposit 200 which went ok. But when tried to deposit 500 the deposit didn't go straight away, looking at my bank account app actually my money didn't go so I start to deposit again 500, again didn't go tried about 4 times and the same. I did stop and after two hours lo in again to my account I've seen 2000. First I thought it was a bonus, to be honest, but looking at my bank app 2000 gone out of my account.
I lost them in a couple of minutes and again tried to deposit but now gone even to 1000 the same money would go after a few hours in my account. So I lost around 5000 in that night. My app also been blocked and did tried to what been happened but couldn't know. I only say that I am a stupid man who can't control himself.

After two days on my brother's advice contact them on Chat and ask them to help me get my deposits back as I read on their website that they promote Gambling Protection and are registered with Gamstop. I also ask them to close my account and inform them that I register with Gamstop from June. Then the lady from the chat provides me an email, I think is the support team and advice to write them an email. She said that she cant help me. She did close my account and withdraw the 334 left from my account.

It's a week since I first email them and after I wrote several emails but didn't receive any response back. Why they don't want to respond to me. This is killing me, I start to have suicidal thoughts about this all.
What Can I do? Are any chances to get my money back? For many maybe are not a lot this 5K but for me are the economies for the last 5 years.
The Gamstop details are the same use on 888 account, date, address, email, name, etc.
Does anybody get money back from them?

Please let me know if you need any other information.

Many Thanks,
Petrica Negru

 

[EkJR]

Hi all,
This is my first post so bear with me, please.
My name is Peter and just contact you as I need advice, please.
The short cut story is that the same I was registered with Gamstop in June(6 months) and due to my father's past away recently I start gambling again. I managed somehow to register an account with 888 casinos when no other casino would accept me. I start to deposit than received an email saying that my deposit hasn't been approved due to some interdiction on my account and to call them to sort out this. I didn't call them but then in an hour looking again in my account I've seen that the deposit actually been approved(I only deposit 100). My account hasn't been check, no id been requested.
I start to play and start to lose and deposit 200 which went ok. But when tried to deposit 500 the deposit didn't go straight away, looking at my bank account app actually my money didn't go so I start to deposit again 500, again didn't go tried about 4 times and the same. I did stop and after two hours lo in again to my account I've seen 2000. First I thought it was a bonus, to be honest, but looking at my bank app 2000 gone out of my account.
I lost them in a couple of minutes and again tried to deposit but now gone even to 1000 the same money would go after a few hours in my account. So I lost around 5000 in that night. My app also been blocked and did tried to what been happened but couldn't know. I only say that I am a stupid man who can't control himself.

After two days on my brother's advice contact them on Chat and ask them to help me get my deposits back as I read on their website that they promote Gambling Protection and are registered with Gamstop. I also ask them to close my account and inform them that I register with Gamstop from June. Then the lady from the chat provides me an email, I think is the support team and advice to write them an email. She said that she cant help me. She did close my account and withdraw the 334 left from my account.

It's a week since I first email them and after I wrote several emails but didn't receive any response back. Why they don't want to respond to me. This is killing me, I start to have suicidal thoughts about this all.
What Can I do? Are any chances to get my money back? For many maybe are not a lot this 5K but for me are the economies for the last 5 years.
The Gamstop details are the same use on 888 account, date, address, email, name, etc.
Does anybody get money back from them?

Please let me know if you need any other information.

Many Thanks,
Petrica Negru

Hi,

You need to get a copy of your Gamstop registration first and then you may need Gamstop to email it direct to 888. If there is an issue you may be able to recover deposits, but Gamstop do say that it is the players responsibility to ensure they do not attempt to open accounts. There is a chance of recovering it only if there was a failing with 888s checks. Were you excluded from them before as well as Gamstop?

 

[Peterpan]

Hi EKJR,
Many thanks for your reply.
I do got a copy from the Gamstop which matching all the details from the 888 account. Yes, I have been excluded from them before as well. Though I will have to check for how long but didn't try to reopen my account. It was a poker account in which I received an email I will look at the old emails to see but I think the Operation team sent me an email last year and close my 888 poker account due to being self-excluded from another. I usually tend to exclude them for at list a year. I probably got at list 5 accounts which been closed with them. They didn't check me at all though did the pictures before I ask to close my account and on my phone number says VERIFY and on my email address says VERIFY with green.
Looking at the pictures on the deposits I've seen many with an X mark and some which I believed was approved one was thick with a green line that the deposit went through. Now I am talking about at list 15 deposits been rejected and between one with green that been accepted.

Thank you again.
Peter

 

[Luckyscouser45]

Good luck 888 are wronguns

 

[thr0b]

The problem with 888 is they have so many licences, it’s difficult to keep track of which properties are theirs.

 

[thr0b]

And more specifically - being excluded at one 888 licence doesn’t mean you are at another.

 

[Peterpan]

Even if the operations from 888 says that my account is closed?

 

[EkJR]

And more specifically - being excluded at one 888 licence doesn’t mean you are at another.

They have no excuse if he is Gamstopped and the correct details were used

 

[Casinotutor]

Regard! Thanks for your response!

 

[Peterpan]

What they found was that my name was different from the one register with Gamstop, as instead of surname I put my first name and said they won't refund me.

I still don't want to give up as I am sure I was excluded from their website anyway. I received message after the first deposit saying that my account got problems and to contact them. My first deposit been approved after two hours. Than when tried to deposit I was blocked the transaction didn't been approved, than all been approved in block(4-5 deposit), something in their sistem told them about my problem but someone else overruled this. Sometimes they didn't even ask me to put the last three digits from the back and my deposit would be instantly approved by clicking the amount and deposit.
Now I wanted to contact and to do a claim with IBAS but they are register with IBAS. I already contact gambling comision and inform them about this all but they will not bring my money back.

Is about 5000 I am thinking to see if are any solicitors no win no fee to contracted.

Any advice please?

 

[EkJR]

What they found was that my name was different from the one register with Gamstop, as instead of surname I put my first name and said they won't refund me.

I still don't want to give up as I am sure I was excluded from their website anyway. I received message after the first deposit saying that my account got problems and to contact them. My first deposit been approved after two hours. Than when tried to deposit I was blocked the transaction didn't been approved, than all been approved in block(4-5 deposit), something in their sistem told them about my problem but someone else overruled this. Sometimes they didn't even ask me to put the last three digits from the back and my deposit would be instantly approved by clicking the amount and deposit.
Now I wanted to contact and to do a claim with IBAS but they are register with IBAS. I already contact gambling comision and inform them about this all but they will not bring my money back.

Is about 5000 I am thinking to see if are any solicitors no win no fee to contracted.

Any advice please?

Well under the new verification rules you couldn't legally be allowed to gamble unless they had verified your name properly. Did you send them ID or anything? I'm pretty sure electronic verification does not work for a mistake like the above. If you can clarify above I'll try and help you.

 

[Peterpan]

No, they did not ask anything.
I will be frank with you all, I had at least 10-15 accounts open with 888(poker, casino, bingo) which all been closed. Operation and customer service been involved and send me emails that I am excluded from any of their sites. Two or three have been previously verified with KYC but closed due to saying that I was just wanted their bonus and discover an association with other accounts. I've done an account or two on each family member(5- 6 members) which all been discovered and closed around the network.
But the situation now was different, I think because they see I've done the first deposit of 200 pounds, followed by other big deposits and this spends happened in a matter of 6-7 hours.
Now, I am sure the system told them. As I said received a message that my account got a problem and to contact customer service( they gave me a number). So my deposit been in pending for an hour or two. Then when tried to deposit again my deposit hasn't been approved, desperation, and addiction play you and tried to deposit more and more but the same deposit would be approved after 15, 20m minutes.
The rest as you can read on my first comment on this topic.

I would be very grateful for any advice from you.

Many thanks,

Petrica Negru

 

[szczepsons]

Hello this is my first post as a newbie so please bear with me. In the past I have had a lot of mental health issues which have manifested in my gambling on online casinos. I have lost considerable sums of money which has in turn made my mental health much worse. On Boxing Day last year I found my dear wife dead and this has had a devastating effect on my life. I decided to self exclude myself from any casino sites by registering with Gamstop, which has up until now proved successful.

Two weeks ago I decided to again test the self-exclusion by trying to sign up to various casino sites but each time I was unable to. That is apart from 888 casino which again using the same details allowed me to sign up and deposit money. Needless to say I again have lost considerable sums of money. Yesterday I had an email from 888 suspending my account due to the following

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "

As this account is related to other accounts that have been closed across our network for Responsible Gaming reasons, we have temporarily suspended your membership.

We also ask you to refrain from opening any new accounts with us, as these will also be closed and any deposits may not be returned.

Anyway my question is this I have been a member with GameStop since February 2018 and have been unable to sign up to any casino website that is until 2 weeks ago. Now as 888 is part of the GameStop why have they only just suspended my account, after allowing me to deposit and lose large sums of money. I have not replied to the email above from the operations team and would appreciate any help as to what I should do next

regards

freddywindrush

A related rogue casino, 777.com, is reviewed here.

Unfortunately, your account cannot be reopened as it was permanently closed due to Responsible Gaming-related reasons.

Regarding your remaining funds, a manual withdrawal will be processed accordingly. No money got depressed only.1850£ more o less little

 

[szczepsons]

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No money no funny. I'm work in warehouse there was 888 poker and casino prices and other stuff I'm think they still in play no more im report to bank but bank Holiday after egg and spoke with solicitor