Hi all,
This is my first post so bear with me, please.
My name is Peter and just contact you as I need advice, please.
The short cut story is that the same I was registered with Gamstop in June(6 months) and due to my father's past away recently I start gambling again. I managed somehow to register an account with 888 casinos when no other casino would accept me. I start to deposit than received an email saying that my deposit hasn't been approved due to some interdiction on my account and to call them to sort out this. I didn't call them but then in an hour looking again in my account I've seen that the deposit actually been approved(I only deposit 100). My account hasn't been check, no id been requested.
I start to play and start to lose and deposit 200 which went ok. But when tried to deposit 500 the deposit didn't go straight away, looking at my bank account app actually my money didn't go so I start to deposit again 500, again didn't go tried about 4 times and the same. I did stop and after two hours lo in again to my account I've seen 2000. First I thought it was a bonus, to be honest, but looking at my bank app 2000 gone out of my account.
I lost them in a couple of minutes and again tried to deposit but now gone even to 1000 the same money would go after a few hours in my account. So I lost around 5000 in that night. My app also been blocked and did tried to what been happened but couldn't know. I only say that I am a stupid man who can't control himself.
After two days on my brother's advice contact them on Chat and ask them to help me get my deposits back as I read on their website that they promote Gambling Protection and are registered with Gamstop. I also ask them to close my account and inform them that I register with Gamstop from June. Then the lady from the chat provides me an email, I think is the support team and advice to write them an email. She said that she cant help me. She did close my account and withdraw the 334 left from my account.
It's a week since I first email them and after I wrote several emails but didn't receive any response back. Why they don't want to respond to me. This is killing me, I start to have suicidal thoughts about this all.
What Can I do? Are any chances to get my money back? For many maybe are not a lot this 5K but for me are the economies for the last 5 years.
The Gamstop details are the same use on 888 account, date, address, email, name, etc.
Does anybody get money back from them?
Please let me know if you need any other information.
Many Thanks,
Petrica Negru
Hi,
You need to get a copy of your Gamstop registration first and then you may need Gamstop to email it direct to 888. If there is an issue you may be able to recover deposits, but Gamstop do say that it is the players responsibility to ensure they do not attempt to open accounts. There is a chance of recovering it only if there was a failing with 888s checks. Were you excluded from them before as well as Gamstop?