But it would mean nothing. Non believers (or casino employees) will say that that grandson asked his grand mother to do so and it really will proove nothing I don't see how it can help to prove anything. To 888.com even a photocopy of my ID and photos of my credit card were not enough proof !
By their logic my grandson used my name, my account, My ID, my credit card, my funds..
That's the excuse they are using, but the REAL reason may be something I noticed in Max's warning.
•a player filed a PAB against 888 -- they had been ejected from the casino for "employing a gaming strategy" -- and when asked they submitted the requested signed statement.
•through the forum rep -- who acts as the go-between to the casinos and/or head office -- the casino's reply was "operations have given their answer to him and it won't change".
•we said "thank you but we need to see the case details", they ignored those requests.
•when asked why they were not honouring their agreement to discuss the player's case after the requested statement had been provided they said "there was no point".
•after many attempts to get them to state whether they would discuss the player's case or not they finally replied (again, through the forum rep) "due to the fact that the issue was resolved they are not willing to share any details on this issue".
•the player reported that 888 hadn't bothered to contact him, never mind offering a resolution. Presumably the casino people mean that they "resolved" it to their satisfaction. Hardly the same thing.
What got their attention is the "system" you have been using, increasing bets after a loss. Add to this a belief that this is the Grandson playing on the Grandmother's account, they can not only eject you from the casino, but confiscate the money.
Their evidence for this seems to rest on a confession they claimed you made in an email to them. You should still have all the emails you sent, and it would be interesting to see the one they believe is a confession. If this confession evidence can be refuted, 888 have nothing substantive to base a confiscation of the winnings on. The fact that your Grandson acted as your English translator just won't fly on it's own (except for the GRA maybe
). If they come up with a different reason for non payment, that won't fly here either.
Since a PAB isn't the way forward, the PAB rules don't apply as they are aimed at helping the operator deal with the problem in private between themselves and the mediator. 888 don't want that, they are not interested in a mediated solution, they have decided what is going to happen, and are going to stick to it.
What makes this tale hard to accept is the idea of a 77 year old Granny as one of the best disciplined advantage players around, and with the monetary means to high roll in 6 digit numbers. Your confidence in playing bets as high as you do means you have been playing for quite some time.
Although 888 has locked you out, you could still demonstrate this by having your grandson take a video of you sat in front of a PC playing high stakes Blackjack at another casino. It would show that you are capable and confident enough to do this. The screen videos show the gameplay, but not who is doing it.
Your story about the video was that your grandson did them, so they could not demonstrate any actual bets as he couldn't risk losing $100 on your account.
This is bollocks because,
1) You have $130+ in there, so losing a few hundered bucks to prove a point is nothing to you.
2) Screen recorder doesn't care who is playing, so there is no reason why YOU could not play your account once your grandson had started the screen recording software.