888.com evil operators

lilian

Dormant account
Joined
Feb 22, 2011
Location
australia
I've deposit in 888.com in 2007, and used their 200USD first deposit bonus to pay only blackjack, not try other game yet.and i won about 200USD, Only two days later i received the letter shows below. I even do not attempt trying to cash out, they block my account and took my winning. 888.com use they name 888 to target on chinese market. because chinese think the 888 is lucky, and because most of them do not speak english. if they receive the same treatment as i did. they do not know where to complain and most of them would have to take it.

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Dear XXX(sorry i hide my chinese name),

This is Jason S. from the Operations Department at Cassava (Gibraltar)
Ltd. Cassava (Gibraltar) Ltd operates "Casino-on-Net".

This Email is to inform you of the blocking of your account owned and
operated by 888.com.

Routine checks of your account revealed that your are attempting to
abuse our 1st deposit bonus scheme.

In the event that the Company believes a user is abusing or attempting
to abuse a bonus or other promotion, or is likely to benefit through
abuse or lack of good faith from a gaming policy adopted by the Company,
then the Company may, at its sole discretion, deny, withhold or withdraw
from any user any bonus or promotion, or rescind any policy with respect
to that user, either temporarily or permanently, or terminate that
user's access to the Service and/or block that user's account.

Therefore, as per our Terms and Conditions, we have permanently blocked
your accounts with our sites.

Please refrain from opening any new accounts with our sites, as any
deposits made on new accounts will not be refunded, and any cashout
requests made will not be honoured.

Regards,
Jason S.
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net

.................................................................................................
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Blackjack. Does the T&C say anything about playing blackjack on a bonus?

2007?
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
888.com are pending on the accredited status here.
As far as I know it is a rule for accredited casinos to not take players winnings/deposits on claims of "bonus abuse."

This may be your lucky day lilian. :)
First step is to contact their casino representative. Her forum name is Rachel888.
See if she can't fix you up for the $ owing.
If not come back here to be advised further.

This happend over 3 years ago but I do not think this will or should affect the outcome.

Good Lucky lilian.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
888.com are pending on the accredited status here.
As far as I know it is a rule for accredited casinos to not take players winnings/deposits on claims of "bonus abuse."

This may be your lucky day lilian. :)
First step is to contact their casino rep. her name is Rachel888.
See if she can't fix you up for the $ owing.
If not come back here to be advised further.

This happend over 3 years ago but I do not think this will or should affect the outcome.

gl lilian

This applies only if the player is accused in general (in the spirit or something). Not if the player has violated specific regulations in the T&C. To play blackjack on a bonus will be a valid violation of the T&C, if the T&C specifically prohibits this.
 
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lilian

Dormant account
Joined
Feb 22, 2011
Location
australia
They did give the first deposit bonus to play on blackjack in 2007. The main thing is i never try to withdrawl and i even did not try other game yet. i think the major fault of me is I won. i just thought i have to take it until i found this site. I would like to present this to warn other players who are going to try 888.com.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This was standard 3 years ago, and even though they told players not to open accounts at any of their other casinos, they REFUSED to provide a list of WHICH casinos the ban applied to. This lead to players receiving offers for other casinos that were supposedly nothing to do with 888.com, but who later said they WERE included in the banning order only AFTER the player had deposited.

This is supposed to be changing, and quickly (they have 60 days to demonstrate this is all in the past in order to make full accreditation).

The rep has agreed that a full list of casinos needs to be provided, and is working on it. Any player who is handed such a banning order in the future should therefore be able to check which casinos it applies to.
 

Rachel888

Dormant account
Joined
Oct 5, 2010
Location
Herzliyah, Tel Aviv, Israel, Israel
Hi Lilian,

I would be more than happy to try and help you out with this issue. Since it was back in 2007 I will have to try and find our T&C's from then first.

In the meantime can you please PM all the details surrounding your account, username, first name, last name and location at the time of registration along with the email address you had used to register with.

In regards to your concern about China, we do not operate an online casino there as I'm sure you know it is not legal, and if we did i can guarantee you we would have everything written in Chinese along with Chinese speaking representatives.

looking forward to hearing from you :)

Regards,
Rachel
 

Gret

Dormant account
Joined
Jun 3, 2010
Location
Florida
Hi Lilian,

I would be more than happy to try and help you out with this issue. Since it was back in 2007 I will have to try and find our T&C's from then first.

In the meantime can you please PM all the details surrounding your account, username, first name, last name and location at the time of registration along with the email address you had used to register with.

In regards to your concern about China, we do not operate an online casino there as I'm sure you know it is not legal, and if we did i can guarantee you we would have everything written in Chinese along with Chinese speaking representatives.

looking forward to hearing from you :)

Regards,
Rachel

Rachel,

I'm speechless (which most people want me to be)!

You must be the most considerate person in the world for taking up this matter
 
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