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888.com evil operators

Discussion in 'Casino Complaints - Non-Bonus Issues' started by lilian, Feb 23, 2011.

    Feb 23, 2011
  1. lilian

    lilian Dormant account

    Occupation:
    marketing
    Location:
    australia
    I've deposit in 888.com in 2007, and used their 200USD first deposit bonus to pay only blackjack, not try other game yet.and i won about 200USD, Only two days later i received the letter shows below. I even do not attempt trying to cash out, they block my account and took my winning. 888.com use they name 888 to target on chinese market. because chinese think the 888 is lucky, and because most of them do not speak english. if they receive the same treatment as i did. they do not know where to complain and most of them would have to take it.

    -----------------------------------------------------------------
    Dear XXX(sorry i hide my chinese name),

    This is Jason S. from the Operations Department at Cassava (Gibraltar)
    Ltd. Cassava (Gibraltar) Ltd operates "Casino-on-Net".

    This Email is to inform you of the blocking of your account owned and
    operated by 888.com.

    Routine checks of your account revealed that your are attempting to
    abuse our 1st deposit bonus scheme.

    In the event that the Company believes a user is abusing or attempting
    to abuse a bonus or other promotion, or is likely to benefit through
    abuse or lack of good faith from a gaming policy adopted by the Company,
    then the Company may, at its sole discretion, deny, withhold or withdraw
    from any user any bonus or promotion, or rescind any policy with respect
    to that user, either temporarily or permanently, or terminate that
    user's access to the Service and/or block that user's account.

    Therefore, as per our Terms and Conditions, we have permanently blocked
    your accounts with our sites.

    Please refrain from opening any new accounts with our sites, as any
    deposits made on new accounts will not be refunded, and any cashout
    requests made will not be honoured.

    Regards,
    Jason S.
    Operations Department
    Cassava (Gibraltar) Ltd.
    This email is not visible to you.

    .................................................................................................
     
  2. Feb 23, 2011
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Blackjack. Does the T&C say anything about playing blackjack on a bonus?

    2007?
     
  4. Feb 23, 2011
  5. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    888.com are pending on the accredited status here.
    As far as I know it is a rule for accredited casinos to not take players winnings/deposits on claims of "bonus abuse."

    This may be your lucky day lilian. :)
    First step is to contact their casino representative. Her forum name is Rachel888.
    See if she can't fix you up for the $ owing.
    If not come back here to be advised further.

    This happend over 3 years ago but I do not think this will or should affect the outcome.

    Good Lucky lilian.
     
  6. Feb 23, 2011
  7. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    This applies only if the player is accused in general (in the spirit or something). Not if the player has violated specific regulations in the T&C. To play blackjack on a bonus will be a valid violation of the T&C, if the T&C specifically prohibits this.
     
    Last edited: Feb 23, 2011
  8. Feb 23, 2011
  9. lilian

    lilian Dormant account

    Occupation:
    marketing
    Location:
    australia
    They did give the first deposit bonus to play on blackjack in 2007. The main thing is i never try to withdrawl and i even did not try other game yet. i think the major fault of me is I won. i just thought i have to take it until i found this site. I would like to present this to warn other players who are going to try 888.com.
     
  10. Feb 23, 2011
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  12. Feb 23, 2011
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This was standard 3 years ago, and even though they told players not to open accounts at any of their other casinos, they REFUSED to provide a list of WHICH casinos the ban applied to. This lead to players receiving offers for other casinos that were supposedly nothing to do with 888.com, but who later said they WERE included in the banning order only AFTER the player had deposited.

    This is supposed to be changing, and quickly (they have 60 days to demonstrate this is all in the past in order to make full accreditation).

    The rep has agreed that a full list of casinos needs to be provided, and is working on it. Any player who is handed such a banning order in the future should therefore be able to check which casinos it applies to.
     
  14. Feb 28, 2011
  15. Rachel888

    Rachel888 Dormant account

    Occupation:
    Account Manager
    Location:
    Herzliyah, Tel Aviv, Israel, Israel
    Hi Lilian,

    I would be more than happy to try and help you out with this issue. Since it was back in 2007 I will have to try and find our T&C's from then first.

    In the meantime can you please PM all the details surrounding your account, username, first name, last name and location at the time of registration along with the email address you had used to register with.

    In regards to your concern about China, we do not operate an online casino there as I'm sure you know it is not legal, and if we did i can guarantee you we would have everything written in Chinese along with Chinese speaking representatives.

    looking forward to hearing from you :)

    Regards,
    Rachel
     
  16. Mar 1, 2011
  17. Gret

    Gret Dormant account

    Occupation:
    Investor
    Location:
    Florida
    Rachel,

    I'm speechless (which most people want me to be)!

    You must be the most considerate person in the world for taking up this matter
     

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