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32red self exclusion service is this a joke?

Discussion in 'Online Casinos' started by zazedac, Nov 23, 2012.

    Nov 23, 2012
  1. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Recently I have been playing online slots a little too much for my liking. Having too much time on my hands of late and losing too much money I tried self excluding myself from 32red casino. For a month now I have repeatedly emailed them with no success. I even stated in one email please I think I may have a gambling problem and still they didn't close my account. So of course I've been back and deposited stupid me. All they say is follow this link. The link leads you to a page where you enter your account number not username and password. I asked them repeatedly to email my account number they say they have but nothing. Seems like entrapment to me I don't understand how they can be such a highly rated casino but I do understand how they make so much money, preying on problem gamblers.
     
  2. Nov 23, 2012
  3. maphesto

    maphesto Dormant account

    Location:
    Sweden
    32red are accredited here and I suggest that the first thing you do is to send their rep here a message.

    Gambling problems are serious issues and there are probably casinos out there who takes advantage of them. 32RED isn't one of them, they are good guys.
     
    1 person likes this.
  4. Nov 23, 2012
  5. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Did you PM the REP here?? :rolleyes:
     
  6. Nov 23, 2012
  7. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Same second lol nice one
     
  8. Nov 23, 2012
  9. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...

    You would need to provide proof of this accusation as this is one of the highest accredited casino's here at CM.

    Feel free to post your emails and replies excluding any personal information of course.

    I'm highly interested in self exclusion requests, failures, not saying this is the case here but maybe Max can move this down to the Quit Gambling thread for further discussion.
     
  10. Nov 23, 2012
  11. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    I've been saying this for a long time, MG needs a built-in Auto-exclusion feature in their software. Relying on the operator, as good as they are (just like in this case with 32Red), is not good enough. Having to email and explain yourself can be humiliating, too.
     
    1 person likes this.
  12. Nov 23, 2012
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    If you have said you have a gamblingproblem they usually close the account down immediately.
    What is the link you are talking about? I have never heard that they are making you fill in any kind of form to get the account closed.
    If you had just opened the livechat you would have had it done directly.
    Also to say that you don't have the accountnumber but that you have been in and played again makes me think that you only wants to bash this casino.
    Time you take some responsibility yourself!
     
    1 person likes this.
  14. Nov 23, 2012
  15. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    He says that he knows his username and password but not his account number, and that they ask for his account number to ban him. Can you log in 32red with just a username and password?
     
  16. Nov 23, 2012
  17. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Yes you can log in with your username but not to self exclude. For that you need your acct number. I will happily post all emails the last one stated we have emailed your acct number to your registered email address. I've checked my junk folders also, nothing. Funny though that they couldn't just respond with it only to say they'd sent it. I excluded myself from all online gaming a month ago knowing I was having an issue however have still been playing there as I have had no luck closing my account and temptation keeps luring me back!
     
  18. Nov 23, 2012
  19. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Excuse me tirilej I have taken responsibility by recognising my behaviours and making an effort to sort them out. I couldn't give a damn about slandering anyone however I find their lack of assistance terrible. Ill screen shot emails
     
  20. Nov 23, 2012
  21. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Ill have to figure how to black my name out first
     
  22. Nov 23, 2012
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Username and accountnr have to be the same thing. What else could it be?

    I still wonder why you havn't bothered with livechat? You have had it done in minuts.

    I'm happy though that you try to take responsibility to stop, but keep going back is not that.
     
  24. Nov 23, 2012
  25. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Once logged in,click 'My account' or 'My transactions' and the account number should appear at the top of the page shouldn't it?
     
    2 people like this.
  26. Nov 23, 2012
  27. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...

    You have a valid point if in fact it's true, I have no reason to doubt you at this time nor do I support the fact that you need to take on all responsibilities' for your actions as others have suggested.

    Addiction is what it is and there needs to be an easy way out, I agree!

    I would hold off on posting until Max checks in and moves it into the Quit Gambling section.

    Once there this can be discussed and debated. In the mean time don't gamble as you're clearly searching for support, the Quit Gambling thread will provide support.
     
    1 person likes this.
  28. Nov 23, 2012
  29. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    There is obviously some miscommunication going on here somewhere. 32RED if asked with a request like this would respond almost immediately im totally sure of that. There isnt a casino going that has a higher integrity in how it operates its player relations.
     
    2 people like this.
  30. Nov 23, 2012
  31. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    I agree completely with this
     
    4 people like this.
  32. Nov 23, 2012
  33. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    32Red is a good place. Has to be a mistake.

    Take care of yourself and remember that there is support out there.


    At least you are past the first step :thumbsup: I wish you the best of luck.
     
  34. Nov 23, 2012
  35. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    32red has awesome customer support

    i think that contact thei rep or the live chat they will do that
     
  36. Nov 24, 2012
  37. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    The OP hasn't been here since his last post so they can probably not reach him either...or they have sorted it out over mail now hopefully.
    I didn't know that there was a special form to fill in if anyone wanted to Self exclude because of gambling problems, but there is. It's also possible to reach that by using either the username or the accountnumber, so why the OP couldn't reach it is strange.
    The casino needs that for selfprotection, and maybe that also will stop the gambler going back trying to gain from a no lose situation.

    I must say that 32Red really are doing their best to take care of these situations in a responsible way, and they also took the time to explain the importance to me. Thanks for that:thumbsup:
     
  38. Nov 24, 2012
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    This seems to leave a loophole. It needs a problem gambler to take a further step even after having explained the problem to the casino. A better way would be to immediately lock the account for the usual 6 month exclusion, and tell the player that they must fill in the form in order to get it reopened on the seventh month, and no form, no account reopen. It would make it impossible for the player to back down half way through the process and play again, something that often happens with problem gamblers.

    Having self exclusion integrated into the lobby would be even better, it can be done in an instant, and would require only a short period of strong willed determination from the problem gambler in order to afford long term protection. I am sure MGS could add this feature and we will all do without a new game for one month.
     

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