32red self exclusion service is this a joke?

[Balthazar]

That's almost like the one Rival has. Also there should be choices where you can add why you want your account closed.
It's always so much easier if you already have somethings to chose from. Some have a hard time expressing why, and that is also easier if you don't need to speak directly to anyone.
You maybe are angry, or you don't want to hurt someones feelings. It's tough to be honest sometimes.

You shouldnt have to say why. There's no reason to explain yourself here.

 

[Tirilej]

You shouldnt have to say why. There's no reason to explain yourself here.

I believe it is. I want to be able to tell, especially if there is something I'm not satisfied with, but too afraid to say in a normal email.
For the casino it's very important to know why someone wants to leave them, and especially if the reason is gambling problems they need to get them to sign the form also, as protection.

 

[incrediblestuff]

Yet again i suggest a title change?!

I think this might give people the wrong impression:
In my personal experience it's nothing more then false info:
Of course you can self exclude, when you "lost" your account number.
You can retrieve it in a live chat session, and as PNE already pointed out, it should be visible
once you open the "My Account" tab.

I wonder if the OP is telling the full story, but i for one can say that the one time i wanted an exclusion it was effective immediately, and i didn't have to fill out anything, just sent an email and it was done within an hour.

The point with threads like this is they have room for discussion, and as such will be visible on the forum homepage again and again, for as long as the discussion proceeds, and then everytime people are seeing "32Red is a joke", which doesn't please me at all: the opposite is true!

 

[skiny]

From what I understand if you request self exclusion via private message or email you will be given the link to a form. The exclusion is for 6 months and a review is necessary before the account can be reopened after that 6 month period.

Now, here's the problem. Casino reps are not counselors or psychologists. Casino support workers are not qualified to make any sort of judgment call as to who is a problem gambler or who is just upset about not winning. Whether right or wrong most casinos are probably not willing to just permanently lock or close accounts because a casino support worker thinks a player might be a problem gambler or a gambler badly worded an angry request due to losses or frustration. A problem gambler obviously requires third party assistance.

Sending a problem gambler to fill out a self exclusion form is fine provided the client has no problem accessing the form and is willing to fill it out. Personally I think that all casino support workers should at the very least have the authority to temporarily lock an account if a gambling problem is suspected either via email or private message and this should be done without hesitation. A one or two day lock on an account would allow the situation to be passed to and reviewed by someone more qualified and in this time contact should be made with the player to ensure, at the very least there was no problems filling out forms for self exclusion.

This would relieve casino support workers of the responsibility of determining who is frustrated and who is addicted. I don't think it would hurt any casino or player to have an account locked for a day or two if the player is suspected of having a gambling problem. I'm sure there are organizations that would willingly help a player determine if he or she is an addict and the responsibility should be passed to someone more qualified in this field.

Any player can close an account quite easily. The only question is how easily it can be reopened. If a casino support worker puts a temporary lock on an account or a player simply requests that it be closed, no judgment should be placed on a casino support worker who passes the case on for addiction review.

My only issue is that addicts quite often get a very small window of opportunity where they have the desire and strength to ask for help. It is not always a clear statement "I am an addict" or a bold request "Please help me quit." Once that window is closed it may be months or years before it opens again.

It's not a casino support worker's job to counsel players. Just lock the account and let someone else sort it out.