I deposited into 32Red using Ukash several times before, and played through, lost some money usually, never had any issues.
In December I swapped some bitcoins I was holding for ukash vouchers through someone I dealt with online, (Around £300) I figured I could deposit them on 32Red and play, I've done it before, usually on bet365 where I play blackjack. People will pay a premium for bitcoins with ukash so it's a nice way to gamble cheaply.
I played a few hundred pounds, I think about £200 in total before requesting a ukash withdrawal, they denied my withdrawal and asked for proof of purchase.
I said I had purchased them online through someone on an ecurrency forum and they said they need proof that I purchased them personally. I said I can provide emails showing who I purchased them from but that isn't good enough.
Now I am told there is no way to get my money back since I can't prove I purchased the vouchers, nor can I play with the money as my account is locked.
When I have lost money on 32red I have never been asked for proof of where I purchased the vouchers, it's never been an issue, but the second I want to withdraw money they refuse to do it.
They won't give me any alternative but to prove I purchased the vouchers in store myself (which I did not so I can't)
What irks me is that if I had lost all the money they'd have been perfectly happy without proof of purchase, but because I wanted to withdraw some of it, suddenly it is a security issue that they need to see proof of purchase.
I have asked if there is a timeframe whereby they give me my money back after say 90 days or 180 days, and they said no, they will simply keep the money forever unless I can provide something which they know I don't have.
They told me to contact ukash for help, Ukash said once it's been given to a merchant it's up to the merchant.
Do I have any recourse here? Or have 32Red just done me out of £300 permanently, and there is no method for me to get my money back?
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In December I swapped some bitcoins I was holding for ukash vouchers through someone I dealt with online, (Around £300) I figured I could deposit them on 32Red and play, I've done it before, usually on bet365 where I play blackjack. People will pay a premium for bitcoins with ukash so it's a nice way to gamble cheaply.
I played a few hundred pounds, I think about £200 in total before requesting a ukash withdrawal, they denied my withdrawal and asked for proof of purchase.
I said I had purchased them online through someone on an ecurrency forum and they said they need proof that I purchased them personally. I said I can provide emails showing who I purchased them from but that isn't good enough.
Now I am told there is no way to get my money back since I can't prove I purchased the vouchers, nor can I play with the money as my account is locked.
When I have lost money on 32red I have never been asked for proof of where I purchased the vouchers, it's never been an issue, but the second I want to withdraw money they refuse to do it.
They won't give me any alternative but to prove I purchased the vouchers in store myself (which I did not so I can't)
What irks me is that if I had lost all the money they'd have been perfectly happy without proof of purchase, but because I wanted to withdraw some of it, suddenly it is a security issue that they need to see proof of purchase.
I have asked if there is a timeframe whereby they give me my money back after say 90 days or 180 days, and they said no, they will simply keep the money forever unless I can provide something which they know I don't have.
They told me to contact ukash for help, Ukash said once it's been given to a merchant it's up to the merchant.
Do I have any recourse here? Or have 32Red just done me out of £300 permanently, and there is no method for me to get my money back?
See Related Threads:
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