32red Payment Processing

[mclee321]

I can't see this as anything but a step backward, I honestly expected this year for 32RED to implement an instant cashout or a 2/4 hour 24/7 service. The reason being some of the newer brands (betsafe/Bet@eu/Redbet) are doing a remarkable job of getting customers back their money as soon as possible, and logically 32RED want to stay on top.

Make no mistake, quick payouts (as in hours) is probably the most important factor for players here.

Pat, I'm in your Club Rouge, and have probably been playing at 32RED/DASH for 8-9 years. No great whale, but you have probably made a chunk of change off me. Imagine it's Friday/Saturday/Sunday, and i feel like gambling. Knowing Betsafe will pay me out at the weekend within 2 hours (to a web wallet), offer games from many different providers, and offer good promotions, why would I now deposit at 32RED?

That wouldn't have even been a plausible sentence a year ago.

My bank will not allow their cards to be used at 32RED, and of course we get an unjust stink on our credit rating when depositing to Casinos using visa/visa debit. Hence the web wallet.

However, RED32/DASH will still be my goto download Casino. They simply do so many things right. We would really appreciate feedback on the web wallet situation though, allowing trusted customers to make instant web wallet withdrawals would put whoever implemented it right at the top of the pack.

 

[Nifty29]

Oh well deposit went quick again at GUTS But decided anyway to have small go at playboy at 32red silly me also gave loss. Oh well at least next time I activate/ get free spins finally I can try out the running wilds

I KNEW you weren't serious about not playing.....you only used 4 emoticons in your post

(I don't take you seriously at less than 6 emoticons)

 

[The Viking]

Just deposit $60 there couple of hours ago in good faith that if i won i would get paid in the morning. Actually lost it but thats not the point
what i would like to know is why they didnt send out emails about it ? i would not have deposit there tonight if i knew it.
but then again maybe thats why they didnt send out mails. this means i dont think i will be depositing on Friday evenings and Saturdays

 

[PaaskeDenmark]

I KNEW you weren't serious about not playing.....you only used 4 emoticons in your post

(I don't take you seriously at less than 6 emoticons)

 

[mrmark21]

I agree with everything that's been written. Huge dissapointment. I also thought 32 Red was heading towards the same faster payments as Betsafe, Guts, Bet-at-eu that allot of the newer casinos are implenting. Not slower payments. Not five days a week, if I can deposit seven days a week why cant they pay seven days a week?

IMO they employed this strategy to help cut down on costs but they cant start processing cash-outs slower without cutting down on players. Maybe that's the reason 32 Red had been encouraging more bonus free deposits.

Well I'm going to have too find a new go to MG casino whenever I get the urge (which hasnt been often this month). Ever since the start of this year 32 Red had been the only MG casino I would play. This however IMO is a big kick in the guts to their players worsened by the fact that they implemented this change quietly. I would have thought that given 32 Red's status they would have also (at the very least) sought player feedback regarding the changes prior to implementing them.

 

[Nifty29]

Was looking on the facebook page earlier, no mention there either, I'm assuming there will be a lot of annoyed people tonight expecting withdrawals, or when they find out having not received it in the normal timeframe.

Well it only affects 10% of players I guess.

Maybe they would actually get less people contacting support this way than if they announced it to everyone.
Either way, it is quite un-32Red-like.

 

[Casinomeister]

My apologies Bryan that's not what I'm implying, I'm sure your scoring is consistent and fair, what I'm saying is that the aspects you've weighted score into might be irrelevant to players.

For example the licensing jurisdiction, where the Finsoft/Spielo/Betfred fiasco demonstrated that Gibraltar are as much use as a chocolate fireguard when it comes to actually regulating anything, (I wouldn't trust those guys to regulate the contents of a McDonald's Happy Meal, 'There's no toy in here!', 'That's alright no one really likes them anyway, stop moaning and no you can't get a refund'), as such the points that 32Red get for being under Gibraltar (still ranked as 'medium') gets a big fat zero as far as I'm concerned.

Or for example the score that's awarded for having been in business and/or accredited for a long time, Redbet are a relatively new operation so won't be getting much score from that but I'd say they're actually one of the casinos I'd trust most, especially with having such a superb rep as Andy on the forums.

I don't think it's impossible to overstate how important it is to a player that when he cashes out he gets his payment quickly and without fuss. Now I'm sure that 32Red will still pay without a fuss, but the fact remains that a cashout made on a Friday evening is going to be sat as reversible until Monday morning, or even Tuesday morning on a bank holiday weekend (unless the player requests a flush, but it still won't get paid any quicker) - that's a huge negative change from where I'm sat as a player, and if the responses in this thread are anything to go by then I'm not alone.

I'm not questioning the integrity of either 32Red or the Casinomeister Accredited Standards, but I am saying that from a player's perspective, this is far more of a negative change than a ranking bump from 9.2 to 9.0 suggests.

Thanks - noted. If you'd like to make suggestions on the weighing of certain categories, my eyes and ears are open. Please begin a new thread in the suggestions forum. Thanks!

 

[De Beuker]

What I see more and more lately are casinos that charge a small fee to cover the transactionfees that webwallets charge upon them.
GUTS charge 2.- for a cashout, and at PlayHippo you get one free cashout a month, on every following withdrawl they charge 3% of the total amount. (but they pay within 2 hours)

Maybe 32RED could do the same, charge a small fee to cover the costs of a fast webwallet cashout?

I think many people are willing to pay this, or GUTS wouldn't be so popular, right?

Maybe let players choose for themselves?
Dont want to pay the fee, wait until monday..

 

[mrmark21]

What I see more and more lately are casinos that charge a small fee to cover the transactionfees that webwallets charge upon them.
GUTS charge 2.- for a cashout, and at PlayHippo you get one free cashout a month, on every following withdrawl they charge 3% of the total amount. (but they pay within 2 hours)

Maybe 32RED could do the same, charge a small fee to cover the costs of a fast webwallet cashout?

I think many people are willing to pay this, or GUTS wouldn't be so popular, right?

Maybe let players choose for themselves?
Dont want to pay the fee, wait until monday..

I actually dont ming paying the small additional fee at Guts (only three dollars or something) but cash-outs there tend to take less than two hours to be processed, cashouts at 32 Red take 24 hours. I dont mind paying an additional fee to get my money faster but compared to Guts its not like 32 Red is that fast. So i'd be paying 32 Red to pay on weekends, something they should already be doing, i personally wouldnt go for that but some others might. So yeah I guess they could at least consider that option. Good idea

 

[vinylweatherman]

I can't see this as anything but a step backward, I honestly expected this year for 32RED to implement an instant cashout or a 2/4 hour 24/7 service. The reason being some of the newer brands (betsafe/Bet@eu/Redbet) are doing a remarkable job of getting customers back their money as soon as possible, and logically 32RED want to stay on top.

Make no mistake, quick payouts (as in hours) is probably the most important factor for players here.

Pat, I'm in your Club Rouge, and have probably been playing at 32RED/DASH for 8-9 years. No great whale, but you have probably made a chunk of change off me. Imagine it's Friday/Saturday/Sunday, and i feel like gambling. Knowing Betsafe will pay me out at the weekend within 2 hours (to a web wallet), offer games from many different providers, and offer good promotions, why would I now deposit at 32RED?

That wouldn't have even been a plausible sentence a year ago.

My bank will not allow their cards to be used at 32RED, and of course we get an unjust stink on our credit rating when depositing to Casinos using visa/visa debit. Hence the web wallet.

However, RED32/DASH will still be my goto download Casino. They simply do so many things right. We would really appreciate feedback on the web wallet situation though, allowing trusted customers to make instant web wallet withdrawals would put whoever implemented it right at the top of the pack.

This is the key driver in shifting players from cards to eWallets. A few years ago, any VISA card seemed good to go, but more recently the banks have been driving players away from using credit cards for gambling transactions. Now even debit cards are coming under fire as banks have flagged gambling as "high risk", which means using a debit card is more likely to trigger the bank's fraud procedures. Having deposits repeatedly fail due to "blocked by your bank" followed by a phone call from the bank's security department is bound to put players off from continuing to use their card. They will then discover the world of eWallets.

Given the extent of my own negative experience with using most cards since the banks started tightening up, I am surprised that eWallets still only account for 10% of the player base.

Since people don't tend to apply for loans that often, getting turned down due to a couple of casino deposits on your bank statement is going to be relatively uncommon, but when it does happen, it's not just going to be a minor inconvenience, but a major game changing event in the players' real world life, such as not being able to get that mortgage to buy that house they need for their growing family. This could cause the recreational player to change their view and quit gambling online, and go back to the traditional means such as the bookies and the land casinos.

Online casinos should be actively encouraging players to move to eWallets in order to keep their online gambling separated from their day to day banking.

Of course, UKash also keeps the prying eyes of the banks and credit reference agencies away, but must surely present a bigger problem for the money laundering prevention checks.

 

[hoff1985]

First of all, of course 32red is OUTSTANDING when it comes to Customer Support, Quality, etc. but when it was around Payment Processing they were not outstanding, only pretty good.

They made two cashouts each day, thats not bad, but if i look at Betsson Group or Redbet they can do better when it comes to this topic.

I honestly always expected 32red to tell us one day that they will also do now "instant" cashouts (If not 32Red can offer that, who can?) But instead of making their casino also "top notch" when it comes to cashouts, they decided to make it worse in that area. I can absolutely not understand this... Why? Why? Why?

No weekend cashouts anymore? Come on! Why?

I just don't get it...

Still, they will be one of the best online casinos, no matter what. But with their customer base and the incredible success they have, the really should tell me the reason why instead of improving, they lower the quality in a very "sensitive" area for us gamblers...

 

[dunover]

32red were the outstanding Viper MG casino, and probably still are, but by a slimmer margin. This was a direction I never envisaged 32red going. I always thought that they are at the top of the pile for what they do (provide flash/download MG casinos) and in future would probably expand and provide a multi-platform like Unibet/Guts/Nordicbet etc.
Now, they have just become an average+ MG casino like 30 others out there.
I think they just took a wrong turning.

 

[Slotaholic]

I was waiting for my wiithdraw and was hoping to get it today, but now i have to wait until monday.
Dont know why 32red decided to implement this but ill just have to do my gambling at other casinos during the weekends and just play at 32red during the weekdays.

And it doesnt feel quite like 32red not to inform players about changes like this, im quite disappointed.

/slotaholic

 

[Cleveland]

I was not going to comment on this because it doesn't effect me. It's hard for me to wrap my head around how damaging this may or may not be. I've tried to imagine what I'd feel like if any casino I played at added a few days to the payment process. Since we (US) gamble in a world that measures payments in weeks, one being great, I feel I've been a bit conditioned to accept the slow payments. It's hard to think of waiting 2-3 days as slow.

3dice, and liberty being amongst the fastest I've dealt with. Both are capable depending on your payout method selected (one depending on loyalty) of paying in a day or two, which I guess is as close as it can get in the US to a MG casino. I tried adding a day or two to their payment times and honestly I just can't get that worked up over it. I always thought what made a casino great in regards to payouts, was knowing that no matter how hard / big you hit, you will be paid, and in a reasonable amount of time. When you throw in great customer service, and new games constantly being released, I'm a happy camper. If I were able to hit a 5 million jackpot at a MG casino I would think "yay I'm rich :yahoo:." If I were to hit that same jackpot at a Topgame casino I would likely censored

All this of course is still coming from the mindset that being paid within the month is acceptable. Although as of now I'm just saying with my mouth it wouldn't upset me much. I'm fairly certain if I was in the position of being paid so quickly on a regular basis, and had a large amount of competitive casinos to play at, I'd probably scream from the mountain tops if this type of change went through.

It would be nice if they see the response in this thread and re-think their position on the matter, while *cough* also re-thinking allowing US players back. As of now though I kind of think of it like a saving account, that doesn't earn interest but is there, and will be available soon.

 

[mattsgame]

What I see more and more lately are casinos that charge a small fee to cover the transactionfees that webwallets charge upon them.
GUTS charge 2.- for a cashout, and at PlayHippo you get one free cashout a month, on every following withdrawl they charge 3% of the total amount. (but they pay within 2 hours)

Maybe 32RED could do the same, charge a small fee to cover the costs of a fast webwallet cashout?

I think many people are willing to pay this, or GUTS wouldn't be so popular, right?

Maybe let players choose for themselves?
Dont want to pay the fee, wait until monday..

Well tbh when I first seen the thread title, opened it up and then seen who wrote it I was not expecting this but was thinking to myself "oh wow looks like they have caught up and are going to process cashouts more often (along those lines)" and then I started reading

Nordicbet do exactly as GUTS do and charge a 2% fee after your first free cashout, I and I am sure many others as you say are happy to pay this especially when they process it within an hour or 2. I have even made several cashouts at a time paying that 2% fee and thought nothing of it really. (I think all Betsson casinos are like this, but I only play Nordic)

I was already playing Nodic more than 32Red as well as making bigger deposits there because of the faster cashouts and multi software.

32Red are still good no doubt about it but I just cannot get my head around this decision though, their reasoning behind it and also the fact they never bothered to tell their players via Email, as someone said its not like 32Red.

 

[vinylweatherman]

I think the big issue here is the direction they have taken, rather than the distance travelled. This is still fast compared with most traditional download casinos that moved to 48 hour pending, 72 hour pending, and even 10 DAYS pending in the case of Digimedia.

Those that offer very fast "instant" cashouts appear to be charging fees, and withdrawal fees in general have started to creep in to the industry.

One thing that 32Red could have done that is even worse than this would have been an across the board withdrawal fee whilst retaining the status quo on processing.

It could be particularly damaging in the UK market as for years domestic customers have enjoyed "free banking", even though banks have been trying to sneak charges under the radar by creating "premium accounts" with a raft of enticing benefits like free travel insurance (which is VERY basic), free phone insurance, discount clubs, etc.

Businesses on the other hand, have always paid fees for every transaction they have done, even fees for paying in the cash from the till at the end of the day. If we deposit £100 and later withdraw £100 from a casino, we have broken even, but the casino is probably down over a tenner before any of their own staff and infrastructure costs are added in.

The bottom line is that this is a change designed to save money. For a start, by having a dynamic pending that only releases a cashin when it can be processed more or less straight away, those players who can't resist the temptation will be able to reverse an earlier withdrawal rather than have to make a fresh deposit. This will save on processing fees, but by not having the cashiers working at the weekend it would be a significant saving of staff costs as weekend cashiers can only provide a better service for eWallet withdrawals, card withdrawals are no quicker whether initiated at the weekend or first thing Monday.

The long term effects of the change will feed through to their accounts, which as a listed company, are available for all players and affiliates to look at and analyse.

If the change backfires, and LESS money is made over the longer term, it will be reversed because shareholders will demand it.

What they have done is left themselves open to a marketing attack from the competition which for a long time has struggled to knock 32Red of it's perch, and largely failed to do. I think this attack will come from this new breed of multi provider platforms. Players who want to stick to MGS can still do so, but they also have easy access to games from other providers, and may be tempted to try what they would never do were it only available by registering at a download casino using that providers software.

It's only this weekend, particularly today, when players conditioned to expect their Friday withdrawals to hit their eWallet during Saturday, or at the very worst, today, will notice something has "gone wrong", and may ask CS about it. I am sure the issue will also be raised on their Facebook page if players deem it serious enough.

The whole 10% of eWallet users are not going to find out the hard way this week, but may do so over the course of the next few. Since there has been no general notification, it will come as a surprise.

 

[chayton]

IMO the money they'll save (if that's even an issue) will probably be a drop in the bucket compared to the money they'll be losing when players decide to play somewhere else on weekends.

I never use credit cards to gamble online either, so I have to say I'm disappointed in this news - also I agree this should have gone out to all players by email with a bit more notice. It's a sad day. Of course I'll still play there, but probably not on Fri-Sunday.

 

[mimi26]

So if you request a withdrawal on a Friday by Debit card for instance then it wont be processed until Monday which means it wont hit your account until Wednesday, thats not good enough. 5 days for a withdrawal

 

[PaaskeDenmark]

So if you request a withdrawal on a Friday by Debit card for instance then it wont be processed until Monday which means it wont hit your account until Wednesday, thats not good enough. 5 days for a withdrawal

If you are in UK then you should get your visa card withdrawal same day or latest day after. When I asked them way back they sent money to my visa debit card connected at Barclays. Withdrawal took around 2 hours

 

[PaaskeDenmark]

If you are in UK then you should get your visa card withdrawal same day or latest day after. When I asked them way back they sent money to my visa debit card connected at Barclays. Withdrawal took around 2 hours

Sorry forgot to add when i had visa card withdrawal last month it took 2 days. Means you should have it latest Tuesday.

But if you ask them kindly at cashier then i'm sure they can sort you out monday.

 

[PaaskeDenmark]

So if you request a withdrawal on a Friday by Debit card for instance then it wont be processed until Monday which means it wont hit your account until Wednesday, thats not good enough. 5 days for a withdrawal

Sorry I can't stop now. If you request withdrawal before that 5pm on Friday then you should have it no matter what monday. I don't know where you get 5 days from. Also have to remember it is not 32RED fault that Saturday / Sunday is not a business day. (Hmm Saturday is in UK )

 

[Borgie]

Sorry I can't stop now. If you request withdrawal before that 5pm on Friday then you should have it no matter what monday. I don't know where you get 5 days from. Also have to remember it is not 32RED fault that Saturday / Sunday is not a business day. (Hmm Saturday is in UK )

The difference is though that before if you requested a withdrawal to your debit/credit card after 5pm friday or on saturday or sunday you would get that money in your bank monday. Now i take it that it will be Tuesday?. If so i will simply play at Ladbrokes who will pay me monday.

 

[ChopleyIOM]

Isn't the banking system seven days per week now anyway? I know if I make a deposit from my gaming credit card to Neteller, the available balance for it online updates pretty much immediately. I then pay the amount off through my online banking which advises 'the payment should be credited today', and true enough if I check my gaming credit later on in the day, it'll show a zero balance again - and this is on any day of the week.

It's a long time since I've played online with anything other than Neteller, but it is really impossible to get paid back to a credit/debit card over the weekend?

 

[mimi26]

Sorry I can't stop now. If you request withdrawal before that 5pm on Friday then you should have it no matter what monday. I don't know where you get 5 days from. Also have to remember it is not 32RED fault that Saturday / Sunday is not a business day. (Hmm Saturday is in UK )

But if you make a request after 5pm on a friday they wont get that now until Monday, so it will be processed then, In my experience withdrawing with a bank card takes 2 days so if I request on a monday its in the bank on a wednesday

 

[Nate]

But if you make a request after 5pm on a friday they wont get that now until Monday, so it will be processed then, In my experience withdrawing with a bank card takes 2 days so if I request on a monday its in the bank on a wednesday

Yep you are correct in saying this... Sometimes differs from Bank to Bank. VISA withdrawals hit a day earlier at some places whilst others are a day later

Nate