32red Payment Processing

[aceking123]

hi im a neteller user i like to use its better than me using my debit card or credit card online , its my choice it has its good things & bad things but it keeps my bank account clear no transactions via gambling websites at all ,hence the reason i got it ,

32 red your making a very very poor move here , you will in fact lose alot more money than what your trying to save just on a customer base alone , i have to agree with pretty much what the other forum members have said here its not good at all , i would of thought maybe you guys would of run via casinomeister site with all the opinions you could of gathered here from players before jumping into it with eyes closed

 

[vinylweatherman]

The ONLY result of these changes is.:

1. No payouts on weekends

2. Less/No accounts staff on weekends = less costs to casino

Unless you can think of some others, then my take is looking a lot more solid than yours right now. I mean, your take is "I don't understand it". Well, I think what Pat said is pretty clear.

They do not need staff if things can be automated.

Several years ago, Casino Action offered verified players the option to process their own Neteller withdrawals via an interface available from the cashier. Top VIPs had a limit of £2000 per day, lesser VIP levels had lower limits, and new players needed to be verified and have played for a while to be granted access to the facility. This is technology from 6 years ago!!!!! Things should have moved on from then, and the last thing we need are backward steps, no matter who they are from.

Similarly, players could have their own "flush" button, so if they thought they might reverse, they wouldn't use it, and the system would only forward the withdrawal for processing when the service was available, which would mean 24/7 for eWallets, but only 9-5 weekdays for bank cards.

The change is neutral for card players, negative for eWallet users, and only an improvement for the casino. 2 shifts per week will be cut, and some employees will see hours and wages cut, or even face being made redundant.

If 32Red have been squeezed to the point of buckling, what players REALLY should be worrying about are these other casinos that are giving the impression that everything is rosy for them. It could be the start of another round of dramatic changes in the industry, following on from a period which saw a surge of new operators coming in to an industry feeling the pinch of the economic downturn.

I would hope that things will change in an orderly manner, but if past experience is anything to go by, there will also be times where players lose funds.

The new UK regime is going to increase costs for operators even further, and given the importance of the UK market, will probably have a greater impact than we have seen so far with the changes in France, Spain, and Italy.

 

[incrediblestuff]

But we're not talking about opinions, we're talking about facts.

32Red used to process withdrawals to e-wallets on weekends, now they don't.

Their level of service to the player has deteriorated and they've saved themselves some money and they've tried to dress it up as something it isn't.

These are not opinions.

Of course.

Except that the things I just posted are facts.

We can agree to disagree, since i might be too naive too see those facts.
Note that my first post also addresses the fact that i think it's a regressive step.
And i can't understand it businesswise.
And that it would be the other way around, i.e, it would rather insult players that use the E-wallets.

Hence why i asked for clarification, and the expected payouts for both types of customers.

I will however await comment from 32red, before anything.

 

[vinylweatherman]

If a major problem has been players being unable to reverse their withdrawals because they have been sent for processing at the weekend, then we have a "responsible gambling" issue. Players should not be caving in to the urge of reversing their withdrawals once they had summoned the willpower to stop whilst ahead and find the cashout button.

These players really need to read my brief summary of attitudes to, and implementation of, responsible gambling strategies.

 

[Casinomeister]

Unfortunately, as expected, this has effected their rating via Meister Points here:
https://www.casinomeister.com/rating-system-explanation/
From 9.2 to 9.0

That's like a grading system of an A to an A-

But even saying so, they are still one of the best casinos around.

 

[ChopleyIOM]

Unfortunately, as expected, this has effected their rating via Meister Points here:
https://www.casinomeister.com/rating-system-explanation/
From 9.2 to 9.0

That's like a grading system of an A to an A-

But even saying so, they are still one of the best casinos around.

Sorry Bryan but for us players, getting paid and getting paid QUICKLY is worth far more than 0.2 points on a scale of 0 to 10. I appreciate it's your rating system so you can score it how you want, but I don't think players are seeing this as a drop from A to A- and especially not those who use e-wallets to play with.

32Red have basically just lost their Unique Selling Point as (AFAIK) being the only trueblood MG casino that still pays seven days per week.

They're single software which already counts again them, and now Friday night withdrawals will be sat as reversible for 48-72 hours (72 on a bank holiday weekend), even with the option of a flush by CS players won't get their money any quicker.

The Casinomeister rating might not have changed much, but I suspect their stock with actual players has dropped far further than that.

 

[bsilva028]

they continue to be one of the best, no doubt of that
but, if in the weekends, my choose to deposit was only 32red, now is no longer.

if a casino accepts deposites 7 days, so should make payments 7 days also, dot.

unfortunally this does not happen on 32red only but in a lot of online casinos
if "players" could create some kind of "union" with $0,00 total deposites in the casinos that dont have payments on weekends, i am sure that the casinos would begin to change this abuse.

 

[dunover]

Regressive Step.

Well, I cannot describe this as anything but regressive. The reasons for doing this are sketchy to say the least, the logic perplexing. When I joined this forum, 32red were top of the tree on 9.5. They now trail a few casinos and will only go further down the greasy pole from now on. There are download Viper casinos that offer better bonuses than 32red which previously some my have ignored because of the 24-48 hour pending period with no weekend cashouts. You might as well play VPL casinos now, you'll get paid just as quick from Friday AM to Sunday night.

32red were always considered 'up on things' which made them stand out. They pay attention to this forum and know (integrity of casinos taken for granted) that almost every player here expresses approval of rapid payouts, or uses them to justify joining a site. Bizarrely, they revert back to the bad old days of weekend pending when the newer and wiser casinos move away from it.

I don't know what's really going on here. You can play all your MG favourites now at other sites along with IGT/WMS/Netent AND get paid in minutes. Knowing this, why would I or anyone reading this forum want to join 32red? The goodwill of the name will only last so long, until reality dawns that slow payouts are a yoke round the player's neck.

I suspect the reason is partially due, at least, to cutting costs. It comes at a time when the market seems to be getting more cut-throat and bonuses worse, as we all know from other threads.

Sorry, but my summary is that 32red are now down from 'standout' to 'above average'.

 

[Casinomeister]

Sorry Bryan but for us players, getting paid and getting paid QUICKLY is worth far more than 0.2 points on a scale of 0 to 10. I appreciate it's your rating system so you can score it how you want, but I don't think players are seeing this as a drop from A to A- and especially not those who use e-wallets to play with...

There is a mathematical formula that is applied to all casinos listed here - and each casino is dished out the appropriate result from the equation. This is explained in the ratings section that I mentioned earlier. There is nothing arbitrary about it. I'm not scoring casinos willy nilly like you're implying.

 

[ChopleyIOM]

There is a mathematical formula that is applied to all casinos listed here - and each casino is dished out the appropriate result from the equation. This is explained in the ratings section that I mentioned earlier. There is nothing arbitrary about it. I'm not scoring casinos willy nilly like you're implying.

My apologies Bryan that's not what I'm implying, I'm sure your scoring is consistent and fair, what I'm saying is that the aspects you've weighted score into might be irrelevant to players.

For example the licensing jurisdiction, where the Finsoft/Spielo/Betfred fiasco demonstrated that Gibraltar are as much use as a chocolate fireguard when it comes to actually regulating anything, (I wouldn't trust those guys to regulate the contents of a McDonald's Happy Meal, 'There's no toy in here!', 'That's alright no one really likes them anyway, stop moaning and no you can't get a refund'), as such the points that 32Red get for being under Gibraltar (still ranked as 'medium') gets a big fat zero as far as I'm concerned.

Or for example the score that's awarded for having been in business and/or accredited for a long time, Redbet are a relatively new operation so won't be getting much score from that but I'd say they're actually one of the casinos I'd trust most, especially with having such a superb rep as Andy on the forums.

I don't think it's impossible to overstate how important it is to a player that when he cashes out he gets his payment quickly and without fuss. Now I'm sure that 32Red will still pay without a fuss, but the fact remains that a cashout made on a Friday evening is going to be sat as reversible until Monday morning, or even Tuesday morning on a bank holiday weekend (unless the player requests a flush, but it still won't get paid any quicker) - that's a huge negative change from where I'm sat as a player, and if the responses in this thread are anything to go by then I'm not alone.

I'm not questioning the integrity of either 32Red or the Casinomeister Accredited Standards, but I am saying that from a player's perspective, this is far more of a negative change than a ranking bump from 9.2 to 9.0 suggests.

 

[mimi26]

Ah thats a shame, but I will just choose not to play there at the weekends now. I withdraw via UKash which was pretty quick, but I will just stick to Ladbrokes now at weekends because I can go into their shops and withdraw anythime

 

[vinylweatherman]

Ah thats a shame, but I will just choose not to play there at the weekends now. I withdraw via UKash which was pretty quick, but I will just stick to Ladbrokes now at weekends because I can go into their shops and withdraw anythime

I quit playing at Ladbrokes long ago because of their "Neteller hatred", which is FAR worse than this recent move by 32Red.

Many casinos don't pay at weekends to wallets, and many that did have stopped doing so. Except for new players, it shouldn't really have been much of a burden to operate what is effectively an automated procedure.

I don't think Pat fully understands the new UK "Faster payments" system either, it DOES process at weekends and bank holidays, because it is something the customer operates themselves, and no bank staff are involved.

I can log in to my Lloyds account on Saturday, transfer £200 to my First Direct account, and by the time I have logged out and logged in to First Direct, the £200 is already there, even though the banks are closed. If it was £200 to Cahoot, it would be there on the Sunday, a day later, but still whilst the banks are shut.

This means that late on Friday, the new improved 32Red system is still 2 days slower than "native" bank transfers using the UK "Faster Payment" system.

The 0.2 reduction in rating is simply the reflection of the "no weekend payouts" position, rather than from where this position came. Weekend payouts are worth 0.2 of the possible 10 points available.

I believe the allocation of points to certain aspects of operations was open for debate when it was proposed, and that player input was used in allocating the weights now given to aspects of operations.


After the recent adjustment, Redbet remains at 9.4, whilst 32Red drops from 9.2 to 9.0 - Redbet don't appear to have suffered as a result of not scoring highly for longevity and time spent being accredited. Redbet's score can only creep up as it sticks to it's current standards, whereas 32Red can't really squeeze any more from this pair of categories.

 

[PNEFOREVER2]

What we wanted to avoid, in taking this step, was being seen to offer a preferential service to users of ewallets, thereby encouraging players to consider moving away from the use of cards.


Pat

It's this bit that bothers me, whilst 32red don't want to seem preferential towards users of ewallets, the flip side of this is people that have always deposited by ewallets like myself (I can count the amount of times I have deposited by debit card on 1 hand) feel like we're being penalised simply because they don't want card users moving over to ewallets.

 

[dionysus]

it'll be pretty easy for me -if I go to dep on a weekend and know I cant get any withdraws within 24 hours, another casino is getting my money

 

[PNEFOREVER2]

it'll be pretty easy for me -if I go to dep on a weekend and know I cant get any withdraws within 24 hours, another casino is getting my money

Likewise, won't affect my play Mon - Fri but the 2 reasons I mostly play there is because A) because of their excellent customer service and B) because they pay out fast. I think someone said earlier if you are able to deposit 7 days a week you should be able to get paid 7 days a week.

I guess it's true what they say, once you hit the top, there's only one direction to go.

 

[dunover]

This is, in casino terms, comparable with the colossal 'New Coke' blunder by the Coca Cola Corporation back in 1985.

 

[bsilva028]

Likewise, won't affect my play Mon - Fri but the 2 reasons I mostly play there is because A) because of their excellent customer service and B) because they pay out fast. I think someone said earlier if you are able to deposit 7 days a week you should be able to get paid 7 days a week.

yes it was me to say that and its true
not only on 32red but also on all online casinos that dont pay out at weekends

 

[bsilva028]

now, 1 thing that i´ve never thoght was 32red going this way

another "regular" casino it would not got me surprised, but 32red never thought, sincerly

 

[PNEFOREVER2]

Same but, in the back of my mind I always thought surely at some point something has got to give, but as each year went by with each casinomeister award I thought to myself fair play maybe not.

If it is a money saving strategy as it seems, I'm not sure why some people think it's down to their expansion in Italy. Surely they would have weighed up the risks before hand. That's just common business sense.

 

[mimi26]

I have not received an email to notify me of this which begs the question how many players will know of this change, Ok we now because of this forum, but others won't.

Really should have asked for players opinions first

 

[PNEFOREVER2]

I have not received an email to notify me of this which begs the question how many players will know of this change, Ok we now because of this forum, but others won't.

Really should have asked for players opinions first

Was looking on the facebook page earlier, no mention there either, I'm assuming there will be a lot of annoyed people tonight expecting withdrawals, or when they find out having not received it in the normal timeframe.

 

[dunover]

Pat, are you sure you don't want to rethink this??????

 

[mimi26]

Was looking on the facebook page earlier, no mention there either, I'm assuming there will be a lot of annoyed people tonight expecting withdrawals, or when they find out having not received it in the normal timeframe.

I guarantee it. I would be really mad at the thought of them not having the courtesy to tell me.

 

[PaaskeDenmark]

WTF??? Glad I read this. No deposit at 32RED anymore from Friday to Sunday night I had so looked forward to play at 32RED tonight as received a nice affiliate payment. But guess I will see if I my luck can change around at GUTS or a place that Honour weekend withdrawals and super fast to Skrill. I feel really sad though. 32RED and especially Pat and Payment department always been exceptional to me and outstanding service. But this is not just a small step back it is HUGE

 

[PaaskeDenmark]

Oh well deposit went quick again at GUTS But decided anyway to have small go at playboy at 32red silly me also gave loss. Oh well at least next time I activate/ get free spins finally I can try out the running wilds