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32red Payment Processing

Discussion in 'Online Casinos' started by path, Jul 17, 2013.

    Jul 17, 2013
  1. path

    path Casino Representative

    Occupation:
    Operations Director
    Location:
    Gibraltar
    Ladies and Gents,

    We have been conducting a review of all aspects of our current payment processing arrangements with this review being driven by recent software enhancements that have been made available to us.

    The software enhancements now enable us to provide a dynamic reversal period and as a result we can move our own payment processing times to be in line with those of the UK banking sector. With approaching 90% of transactions originating from cards it is important that we align our service to that provided by the card issuers themselves.

    In essence this will mean that during UK banking hours (Mon-Fri 9am- 5pm) we will still operate our existing 4 hour Reversal Period and will continue to process all cash-ins that have passed this pending period. Outside of these hours this reversal period will be, in effect, unlimited and we will not be processing cash-ins.

    We plan to go live with this initiative from Friday evening this week and would welcome any comments or suggestions that you may have.
    We will continue to flush cash-ins at players’ request and this initiative will not affect any player who has requested that their reversal period be set at less than the standard 4 hours.

    Kind regards
    Pat
     
  2. Jul 17, 2013
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Hi Pat,

    I know that you have stipulated that this refers to Card transactions. For the purpose of clarity, how would this affect E-Wallet transactions and processing?

    Nate
     
  4. Jul 18, 2013
  5. path

    path Casino Representative

    Occupation:
    Operations Director
    Location:
    Gibraltar
    eWallets

    Hi Nate,

    This change will be applied across the board, meaning eWallets will be included.

    Thanks
    Pat
     
    1 person likes this.
  6. Jul 18, 2013
  7. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    So does this mean you won't be processing withdrawals on weekends? (or am I reading it wrong?) This would be a huge mistake IMPO. You are taking away something that makes you stand out from the rest, this cannot be a good thing and seems like a backwards step.
     
    13 people like this.
  8. Jul 18, 2013
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It appears so:(

    32Red were head and shoulders above the rest because they had 7 day processing, even on some bank holidays. I am not convinced this will make any difference to the 90% who use bank cards either, as the withdrawals would always have cleared on the next banking day after hitting the UK banking system - this is how the UK rules work.

    The change seems largely neutral for card depositors, but a drastic worsening for the 10% who use eWallets.

    In this aspect, 32Red are no longer "second to none", although a morning withdrawal may still make it in time for processing before the 5pm cutoff, but there are now quite a few casinos that can offer this, mostly those tied to the big UK betting companies.

    Even having CS set the pending to the minimum on your account will only make a marginal difference (early afternoon withdrawal making it through by 5pm).

    What will REALLY be missed is knowing that "next day" really did mean "next day", even if it happened to be a Saturday or Sunday. Now, a Friday withdrawal that misses the 5pm deadline will not be seen until Monday, even for eWallets.

    It also means that using an eWallet over a card does not confer any real advantage in terms of speed of payment, although it does make it easier to deposit without the constant hassle of the bank's automated fraud prevention systems flagging the transaction for a phone confirmation.

    On what date does this new system start operating?
     
  10. Jul 18, 2013
  11. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Tomorrow Evening according to Pats Post ...

    Nate
     
  12. Jul 18, 2013
  13. path

    path Casino Representative

    Occupation:
    Operations Director
    Location:
    Gibraltar
    Thanks for your comments thus far.

    We would like to think that we stand out from the rest in many areas and not just specifically processing payments at weekends.
    Indeed, as you are probably aware, our Customer Service was recognised as being the best in the recent etruvian Customer Service Audit.

    The decision has been made to reflect the fact that the vast majority of our payments are processed via debit and credit cards and, as vinylweatherman correctly states, this change will be neutral for these players. In some instances it may even prove beneficial as we have had many examples, particularly over weekends, where players have been unable to request a withdrawal to be reversed as it has been ‘processed’ by our Payments Team although nothing will be actually actioned by the banks until the Monday.

    In applying the change to all, we know that it will be perceived by users of ewallets as being a backwards step. What we wanted to avoid, in taking this step, was being seen to offer a preferential service to users of ewallets, thereby encouraging players to consider moving away from the use of cards. This would not be an effective business decision on our part.

    As mentioned in the initial post, we plan to introduce this change from tomorrow.

    Thanks again
    Pat
     
  14. Jul 19, 2013
  15. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    I will not harp on to much Pat as you have made up your mind. Is it not the reason people use E-Wallets is because they are more convenient for those faster payments etc.

    Without those faster payments (weekends), I would not see myself using my E-Wallet at 32Red as much because it is actually cheaper to deposit with a cc/debit as you cut out the middle man and the extraordinary conversion fees most E-Wallets have.

    I still think its dangerous making this change, especially with new casinos popping up with multi platform software and offering cashouts within 2-6 hours any day all day. If anything I would have thought 32Red would have tried to keep up and processed withdrawals faster and more often than they currently do, this is why I see it as a backwards step.

    I noticed this is not in the general public's eyes, you will get much better feedback and response if it was, just a thought.
     
    4 people like this.
  16. Jul 19, 2013
  17. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I wish I could comment, but typing is almost impossible for me right now. Briefly though I agree w/Matt.

    Sorry I cant type more right now Pat. Hopefully I will be better soon.
     
  18. Jul 19, 2013
  19. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I apologize for linking etc stuff from this thread to the gen pop. It was inadvertant.

    I didn't realize this was in the CAG section... I just saw "payment processing" and read on, thinking it was a public announcement by 32Red. Sorry Pat.
     
  20. Jul 19, 2013
  21. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    I think the vast majority of (UK at least) players appreciate that weekends are still a complete shutdown for the banks/banking systems. It's difficult sometimes to pay salaries on a Saturday in the UK or even if they do - they often hit the employee's bank on the Monday.

    The only suggestion I would make is that, should someone make a Skrill/E-Wallet withdrawal at any point during the weekend - put a whole load of effort into ensuring the funds hit their account as soon as is humanly possible Monday morning. At least if the expectation is set correctly and there is a reliable pattern - it's much less of an issue.

    Obviously anything that changes something people are used to is not ideal for customers but, on balance, this certainly wouldn't create any sort of issue for me.
     
    Last edited: Jul 19, 2013
  22. Jul 19, 2013
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Moved from the CAG section upon request. Now it's official.
     
  24. Jul 19, 2013
  25. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Read this 3 times and still haven't got the grasp of it, slow on the uptake today, think this unusually warm weather is frying my brain.

    So, if I deposit by Paypal and withdraw Mon - Fri (prior to 5pm) there's no difference I will still receive the w/d the same day. But if between after 5pm and over the weekend I would receive the w/d in my Paypal on the Monday?
     
  26. Jul 19, 2013
  27. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    So in short, payments requested before 17:00 (UK or CET?) time, will be in the same day? or the day after?
    Or rather, how many hours will it take for a withdrawal to process to an E-wallet, after 17:00 sharp?

    And the same question for Cards of course.

    I also don't think it's progression in any way, which surprises me somewhat, since this is 32Red, but it won't affect my play personally.

    I also am a bit sceptical on the "What we wanted to avoid, in taking this step, was being seen to offer a preferential service to users of e-wallets" reasoning, i don't really see how that would offend any card-user, in fact it might be just the other way around?

    Since lots of people want their Banks and Cards to be separated from their Gambling habits, and for good reason, as we all know. Just think about banks denying credit for people starting a family, maybe not even gambling anymore, wanting to buy a house etc. we've seen plenty examples throughout the years as to why it's advisable to keep gambling somewhat private.

    My 2 cents, i still will have 32Red as highly regarded as before, but i do not really understand this business decision.
     
    1 person likes this.
  28. Jul 19, 2013
  29. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Going against the tide IMHO. I'm pretty sure that some of the other top casinos are really happy to read this.
     
    6 people like this.
  30. Jul 19, 2013
  31. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Was just thinking the same, surely it will just make e-wallet users play elsewhere at weekends.
     
  32. Jul 19, 2013
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    You OK Lisa?
     
  34. Jul 19, 2013
  35. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    What a bizarre retrograde step for a casino such as 32Red to make. Reading Pat's post you'd think that things are getting better for the player, with talk of 'enhancements' and 'going live with an initiative' - and yet what he's actually saying is 'We aren't processing withdrawals on weekends any more, after 5pm on a Friday and you're stuffed.'

    I assume this will also include bank holidays, so a withdrawal made to Neteller on Friday evening at 6pm would be sat at reversible until the following Tuesday - at 32Red!

    It's almost as if they haven't noticed casinos such as Redbet and Unibet appearing on the scene, and operators such as 3Dice who've been around for a while now, these are casinos that often have payout times measured in MINUTES, on Saturdays and Sundays and Bank Holidays, and they have a wide variety of softwares to choose from, including MG, which is all 32Red have.

    I'm sure I can't be alone in looking at this and wondering what's really going on here, I can accept the point about the change being neutral for card customers, but the 10% of their player base who do use e-wallets are going to be upset about this, and what business voluntarily upsets 10% of its customer base for no good reason whatsoever?

    I don't buy the line about not wanting treat e-wallet customers 'preferentially', that makes no sense, casinos treat lots of different customers in lots of different ways already, be it with VIP status (Club Rouge), or bonus offers (targeted promotions), or charges for some depositing/withdrawal methods and not for others, and so on. In that regard having card withdrawals processed during banking hours and e-wallet withdrawals processed seven days per week is no biggy at all.

    One thing we can say for certain is that this will reduce 32Red's running costs and lead to an increase in reversals, so draw your own conclusions......

    I trust the details on 32Red's accredited page will be updated in time for this 'enhanced initiative' going live.

    32red Payment Processing: 32red.JPG,Jul 19, 2013
     
    11 people like this.
  36. Jul 19, 2013
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Other casinos will be happy as it will kick-off a new trend albeit an unwelcome one for players. Players are supposed to vote with their feet but who can they run to now?
     
  38. Jul 19, 2013
  39. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    Unibet, Redbet, GUTS, 3Dice, Jackpot Party - that's just off the top of my head for casinos that process withdrawals seven days per week.

    I can't get my head around 32Red making this change, it's massively negative for both the player and IMO their reputation, truly perplexing.
     
    1 person likes this.

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