32red daily promo...

homerbert

Accredited Casino Representative
Joined
Jun 21, 2012
Location
NoWhere
Hey guys, yesterday, i need deposit some money to 32red to made continue on tournament. I enter their daily store, choose 25$, and it comes deposit 25$, get 37.50$. I deposit, and continue. But then i should left my computer and i should leave it for few hours(for some reasons). I returned, and see that i dont get bonus. I ask live chat to credit my bonus...

Dominick: Hi Vitali, how can I help?
Me: hi, i deposit 25$ when enter the store i get 12.50$ bonus, but dont credited it...
Dominick: I am very sorry but there are no bonuses running today in the Casino.
Me: lol
Me: it was yesterday
Me: but i cant write in live chat
Me: when deposit
Me: i was busy
Dominick: I am sorry but there is nothing I can add to the account.
hm, is this really this fuc*ing big problem to credit 12.50$ bonus?
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Hey guys, yesterday, i need deposit some money to 32red to made continue on tournament. I enter their daily store, choose 25$, and it comes deposit 25$, get 37.50$. I deposit, and continue. But then i should left my computer and i should leave it for few hours(for some reasons). I returned, and see that i dont get bonus. I ask live chat to credit my bonus...


hm, is this really this fuc*ing big problem to credit 12.50$ bonus?

Speaking for myself only, this upset over $12.50???

Word of advice, claim your bonus immediately.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Hey guys, yesterday, i need deposit some money to 32red to made continue on tournament. I enter their daily store, choose 25$, and it comes deposit 25$, get 37.50$. I deposit, and continue. But then i should left my computer and i should leave it for few hours(for some reasons). I returned, and see that i dont get bonus. I ask live chat to credit my bonus...


hm, is this really this fuc*ing big problem to credit 12.50$ bonus?

You may have more luck talking to more than just one chat representative, sometimes one is more knowledgeable than the other (I've been a team leader at numerous call centers so know this to be true). Also try to claim you're bonus immediately ;)


I've found 32 Red to be very good with bonuses :)
 
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dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
You actually, for these promotions, after playing the mini-game, have to go back and click 'claim' after depositing; if he didn't, then he obviously didn't bother reading the terms of the promotion

Additionally, promos roll over at a certain time; here it's 7pm, so if it rolled over, really, again, that's his fault.

Lastly, why are you complaining? If you needed it to continue a tournament, you'd have had to make WR first; you were better off with no bonus
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
Hey guys, yesterday, i need deposit some money to 32red to made continue on tournament. I enter their daily store, choose 25$, and it comes deposit 25$, get 37.50$. I deposit, and continue. But then i should left my computer and i should leave it for few hours(for some reasons). I returned, and see that i dont get bonus. I ask live chat to credit my bonus...


hm, is this really this fuc*ing big problem to credit 12.50$ bonus?

You are supposed to claim the bonus as soon as you make the deposit which takes a whole 15 seconds.

As Dion has said bonuses expire and roll over so it is not 32Reds fault at all. Come on was this necessary over a $12.50 bonus? unless your hoping certain people see it.
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
You actually, for these promotions, after playing the mini-game, have to go back and click 'claim' after depositing; if he didn't, then he obviously didn't bother reading the terms of the promotion

Additionally, promos roll over at a certain time; here it's 7pm, so if it rolled over, really, again, that's his fault.

Lastly, why are you complaining? If you needed it to continue a tournament, you'd have had to make WR first; you were better off with no bonus

promos run at a certain time??
hwen i go there i claim at any time (morning, afternoon, night....)
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
promos run at a certain time??
hwen i go there i claim at any time (morning, afternoon, night....)

We live in different timezones and each promotion is only valid for 24 hours.

If it's ending for me 12am it might ended for Canadians 5 hours earlier, or whatever time wherever you live.
The casinos are only following their time and we have to adjust to them.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
I think 32 Red is allot more flexible with the terms of bonuses for players that don't claim them as often (and quite rightfully so)...

I logged into my account yesterday and got a 100% bonus... I decided to claim but was having issues with my computer lagging, so I went to close some programs down and my computer froze on me... I didn't end up claiming and asked live help a few hours ago. The representative was quite happy to do this for me :)

I would have been fine playing without a bonus and was surprised the rep said yes. I think they credited the bonus because I don't often claim them.

Very good service from 32 Red because they really didn't HAVE to do that :thumbsup:
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I think 32 Red is allot more flexible with the terms of bonuses for players that don't claim them as often...

I logged into my account yesterday and got a 100% bonus... I decided to claim but was having issues with my computer lagging, so I went to close some programs down and my computer froze on me... I didn't end up claiming and asked live help a few hours ago. The representative was quite happy to do this for me :)

I was actually quite surprised that the rep said yes and would have been fine playing without a bonus. I think they credited the bonus because I don't often claim them.

Very good service from 32 Red because they didn't HAVE to do that :thumbsup:

The sad part with you telling this is I see the OP are turning a lot angrier than he was before starting this thread.
You got it but he didn't. Not really fair and not much help for the OP, but I see your point and you're reasons maybe was more valid.

Use your imaginagion next time Homerbert;)
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I agree 32 red is normally good with bonus, as some1 else said try talking to diffrent reps, you might get somthing
Any 1 else having trouble downloading the software? After I click on install on the redbox it disapears and nothing happens? even turned of firewall ect and still nothing, problem arised when I deleted casino and reinstalled, 32red dont no what the problem seems to be, Any 1 help me out here
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
We live in different timezones and each promotion is only valid for 24 hours.

If it's ending for me 12am it might ended for Canadians 5 hours earlier, or whatever time wherever you live.
The casinos are only following their time and we have to adjust to them.


in my time, a day of promotion (there) ends at 0:00 and begin another day at 0:01 valid for another 24 hours
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I think the reason 32red may not have made an exception in the OPs case may be made more clear if we were privy to the chat log.

If their post here is any indication I'm sure their performance was less than stellar in the chat session.......you know, the old flies/vinegar/honey thing.
 
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