Casino Complaint 32red club rouge FOR LIFE

[mac72]

He's saying it was there, but it wasn't any of their doing, they had no choice over what was written there until recently.

Actually what he said is there was a message saying "Tier for Life" which wouldn't be just (but nearly) as binding as "Your status is set to Club Rouge for life". Is he saying that they accept no liabilty and have no control over what information their software shows players?

 

[hoff1985]

Ok what i've learned now is that the club rouge for life was only a software limitation and not a marketing tag used by 32red on purpose, that changes the whole story, STILL: except higher bonuses, benefits are not that life-changing so what marketing department takes away that "i'm special" feeling from loyal regular depositing members even if it doesn't give the business a huge benefit to remove those loyalty benefits?! I just don't get it!

 

[PNEFOREVER2]

Actually what he said is there was a message saying "Tier for Life" which wouldn't be just (but nearly) as binding as "Your status is set to Club Rouge for life". Is he saying that they accept no liabilty and have no control over what information their software shows players?

You're being pedantic, at the end of the day, whatever was written there, they had no control over.

 

[shanetospin]

Sorry Shanetospin i was wondering where you got the idea i accepted some sort of bonus after this issue was raised.I think your referring to the earlier post in which i thanked Jonathan from 32red for the bonus chips added to my account.This was a different issue entirely (and i was only posting it as one of the replies on the forum implied i was difficult to deal with and unreasonable) Their loyalty page said i had earned £9110 but only cashed £3280 and as you will see from the email i actually made the point that i trusted them enough to take their word i had not been shortchanged and did not put anyone to the trouble of carrying out a full analysis and sending it to me even though it looked on the face of it there was nearly a 6grand discrepancy and owed to me.I don't know how to get the picture uploaded of the loyalty page as it says the file size is too big but if someone gives me a step by step guide as to how to resize (not that tech savvy) it i'll gladly upload it for clarification purposes should that be necessary.

Woooooow get down off your perch Mac72- Yes I was referring to that post were you thanked Jonathan, of which I previously stated I misinterpreted when scanning through quickly and apologised for. That point for me is irrelevant anyway, my point to the OP was to say that I did not agree with people's Club Rouge status being withdrawn without good reason- regardless of what other issue might have been presented in this thread- which I clearly have missed somewhere. I stand by my opinion on the Club Rouge Status if it is true that people are being removed without good reason.

Anyway in essence I agreed with your OP- absolutely no need to bombard me with anything else but the point I was referring to- the withdrawal of Club Rouge status.

 

[Mark_32Red (retired acct)]

So Mark just to clarify you are saying that i did not have on my loyalty page "Your status is set to Club Rouge for life".I would just like to be sure on that one.

If the post i made was incorrect about the playthrough applying to all Club Rouge players i apologise but i assumed (possibly incorrectly) Club Rouge was Club Rouge and there were no sub tiers within it.As you are well aware who i am can you confirm on the forum that i did have 100% playthrough across all games please.If not i can email support to confirm and post the response.
And i'm not really being 'looked after' by Jonathan, i have posted his reply and the forum members can make up their own mind if that constitutes being looked after

Hi Mac72,

I am not in the office at the moment so I can't check the exact wording, but I am pretty sure when I last checked it was 'Tier for life' but MG may have changed this. Regardless of the exact wording, we had no control over this sentence but we are happy that the T&C covered any confusion this may have brought.

I can confirm that Club Rouge didn't have the same settings across all members. No need to apologise, you wouldn't know that.. I am not aware at this stage of who you are, but when back in the office I could check history of players based in NI who have been sent this message as I don't think we have too many players who used to be Club Rouge who were based in NI. It is probably more official for you to get that confirmation from Jonathan so to be sure.

As per my comment 'being looked after' - apologies, I am from Liverpool and occasionally struggle with English. I'll rephrase to 'Jonathan is dealing with your issue' and that should be clearer

Hope that helps.

Mark

 

[shanetospin]

You're being pedantic, at the end of the day, whatever was written there, they had no control over.

He's just arguing the toss with anyone and everyone from the looks of it. Even those that actually agree with him to some extent are in the firing line!

What's that saying..." he'd argue over two flies crawling up a wall" lol!

 

[mac72]

Woooooow get down off your perch Mac72- Yes I was referring to that post were you thanked Jonathan, of which I previously stated I misinterpreted when scanning through quickly and apologised for. That point for me is irrelevant anyway, my point to the OP was to say that I did not agree with people's Club Rouge status being withdrawn without good reason- regardless of what other issue might have been presented in this thread- which I clearly have missed somewhere. I stand by my opinion on the Club Rouge Status if it is true that people are being removed without good reason.

Anyway in essence I agreed with your OP- absolutely no need to bombard me with anything else but the point I was referring to- the withdrawal of Club Rouge status.

I was only seeking to clarify the issue didn't mean to bombard you with anything and my apologies if it came across that way

You're being pedantic, at the end of the day, whatever was written there, they had no control over.

I don't think i was being in any way pedantic.What exactly then do they have control over or accept responsibility for would be the question

 

[shanetospin]

Hi Mac72,


I am from Liverpool and occasionally struggle with English.

Mark

Do you support Liverpool FC or Everton FC? LOL- just out of pure curiosity lmao

 

[mac72]

Hi Mac72,

I am not in the office at the moment so I can't check the exact wording, but I am pretty sure when I last checked it was 'Tier for life' but MG may have changed this. Regardless of the exact wording, we had no control over this sentence but we are happy that the T&C covered any confusion this may have brought.

I can confirm that Club Rouge didn't have the same settings across all members. No need to apologise, you wouldn't know that.. I am not aware at this stage of who you are, but when back in the office I could check history of players based in NI who have been sent this message as I don't think we have too many players who used to be Club Rouge who were based in NI. It is probably more official for you to get that confirmation from Jonathan so to be sure.

As per my comment 'being looked after' - apologies, I am from Liverpool and occasionally struggle with English. I'll rephrase to 'Jonathan is dealing with your issue' and that should be clearer

Hope that helps.

Mark

Im taking from " I am not aware at this stage of who you are, but when back in the office I could check history of players based in NI who have been sent this message as I don't think we have too many players who used to be Club Rouge who were based in NI" that i wasn't the only one to receive yesterdays email recinding the Club Rouge Status

 

[shanetospin]

I was only seeking to clarify the issue didn't mean to bombard you with anything and my apologies if it came across that way

That's fine my own fault for not reading the post correctly in the first place.

 

[mimi26]

Do you support Liverpool FC or Everton FC? LOL- just out of pure curiosity lmao

REAL scousers support Everton

 

[Mark_32Red (retired acct)]

I don't think i was being in any way pedantic.What exactly then do they have control over or accept responsibility for would be the question

I can answer this one. We can control our terms and conditions:

3.The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red's decision will be considered final in the event of a dispute.
4.The casino reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.

I don't know specifics about your account as I said, but I fully expect that the games you play or gameplay pattern / bonus take up has been analysed and a decision has been made to remove your status. If as you say earlier you mainly play Video Poker, this could be the reason. Would it help if I could request reinstatement of your Club Rouge status but with revised playthrough and bonus amounts? I am guessing this would be the main issue and potentially solve any issue you have with the Microgaming lobby message?

Thanks
Mark

 

[Mark_32Red (retired acct)]

Do you support Liverpool FC or Everton FC? LOL- just out of pure curiosity lmao

I'm not getting involved in this debate.

Regards
Mark

32 RED

 

[fun4all]

I would just like to say I am very glad at 32red rep has responded in this thread (thanks Mark_32Red).

There has been a worrying trend in my opinion since the payments at weekends being removed thread where 32red seemed not to respond in public to threads where players were unhappy about some difficult issue. I am glad to see that changing for the better.

 

[Mark_32Red (retired acct)]

I would just like to say I am very glad at 32red rep has responded in this thread (thanks Mark_32Red).

There has been a worrying trend in my opinion since the payments at weekends being removed thread where 32red seemed not to respond in public to threads where players were unhappy about some difficult issue. I am glad to see that changing for the better.

Thanks F4A,

A lot of threads or comments I see are either people venting opinions or questions that cannot be answered in a public forum. I get involved where possible, as today I wanted to make sure some of the comments were right, but in the majority of posts which are negative about business decisions my involvement is almost pointless and only attracts further negative responses which could be counterproductive.

Tough forum this sometimes lol!

Mark

 

[mac72]

I can answer this one. We can control our terms and conditions:

3.The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red's decision will be considered final in the event of a dispute.
4.The casino reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.

I don't know specifics about your account as I said, but I fully expect that the games you play or gameplay pattern / bonus take up has been analysed and a decision has been made to remove your status. If as you say earlier you mainly play Video Poker, this could be the reason. Would it help if I could request reinstatement of your Club Rouge status but with revised playthrough and bonus amounts? I am guessing this would be the main issue and potentially solve any issue you have with the Microgaming lobby message?

Thanks
Mark

Nothing has changed in my play or gameplay pattern/bonus take up and i've asked for various data from support which i will post in due course.I have always played the same games and i am happy for you to analyse my play and then give me a detailed response as to what you feel i have been doing different and over what period.However the answer is actually going to be that i have been doing nothing different and you have decided (we will not get into the without my consent, for life debate that comes after) to simply kick me off.
Quite happy to have my Club Rouge status continue but see absolutely no reason to revise playthrough and bonus amounts.

 

[mimi26]

Nothing has changed in my play or gameplay pattern/bonus take up and i've asked for various data from support which i will post in due course.I have always played the same games and i am happy for you to analyse my play and then give me a detailed response as to what you feel i have been doing different and over what period.However the answer is actually going to be that i have been doing nothing different and you have decided (we will not get into the without my consent, for life debate that comes after) to simply kick me off.
Quite happy to have my Club Rouge status continue but see absolutely no reason to revise playthrough and bonus amounts.

Mark has just explained the t and c's, so basically if I was you I would just let it go now, yeah it sucks but they are entitled to do it, Yeah I thought myself Club rouge was for life but if I stopped playing there for months on end I would not expect them to keep me as a VIP player, why should they?

 

[mac72]

Mark has just explained the t and c's, so basically if I was you I would just let it go now, yeah it sucks but they are entitled to do it, Yeah I thought myself Club rouge was for life but if I stopped playing there for months on end I would not expect them to keep me as a VIP player, why should they?

Are you saying i stopped playing?

 

[fun4all]

Tough forum this sometimes lol!

Mark

Yeah it is but we all know the great history 32red have of looking after all their players (and the players of other casinos like nedplay and golden lounge!) and responding to threads like this is very much appreciated .

 

[mimi26]

Are you saying i stopped playing?

No!...

 

[mac72]

No!...

sorry i'm confused " Yeah I thought myself Club rouge was for life but if I stopped playing there for months on end I would not expect them to keep me as a VIP player, why should they? "

 

[Tirilej]

No!...

Are you sure?

:notworthy

 

[mac72]

Mark has just explained the t and c's, so basically if I was you I would just let it go now, yeah it sucks but they are entitled to do it, Yeah I thought myself Club rouge was for life but if I stopped playing there for months on end I would not expect them to keep me as a VIP player, why should they?

A lot of people keep referring to these t+c's and i keep saying they're unenforceable because they are conflicting.Here is an extract from Forbes:
As you can see from the screenshot snippet on the right, Zappos’ terms of use says “We reserve the right to change…these terms and conditions at any time.” Zappos isn’t the only website using language like this; it’s ubiquitous on the Internet. Unfortunately, despite its widespread usage, this language is toxic to a contract.

The court takes this amendment power to its logical conclusion. If Zappos can change the terms at any time, then it can change the arbitration clause at any time. Thus, citing to a long list of cases, the court says that such unilateral power to change the arbitration clause makes the clause “illusory”–and thus unenforceable.

and here is the link should you wish to read the article

You do not have permission to view link Log in or register now.

You cannot just sit back and have a position forced on you that you think is not justifiable just because the forcing party tells you, that they told you, that they have a right to do it.That in my book is being a doormat.Anybody can publish any term they like making it stand up is a completely different matter and this is becoming a far more regulated industry which much more recourse available to the consumer.The term that was in force and for which consideration was given in the form of deposits was that the status was for life.It is quite frankly ridiculous to come on here and say it said that but we didn't mean it to,had no control over it and couldn't rectify it immediately we became aware of it.
Please no more on the T+c's!

 

[paul7388]

sorry i'm confused " Yeah I thought myself Club rouge was for life but if I stopped playing there for months on end I would not expect them to keep me as a VIP player, why should they? "

She was not saying you stopped playing there. It was merely an example that if a player never played for months then they could not expect to stay a member for life and for various reasons the casino might change players level.

Personally I think this whole thread is making a mountain out of a molehill. Okay it should never have been the case where it stated "for life" as that's a daft term. If a player played often and reached that status then never played for years then they would expect to lose top status but I understand why players would think they could still remain at that level.

But at the end of the day the casino has made their decision so I do not see the point of repeating the same over again. It makes no odds to me as I have never been a big depositer there so I get no special benefits , In fact never even got the usual 1000 loyalty points on my birthday last week so I must be really in the bad books lol.

But from what ive seen lately there seems to be several casinos not just 32red that are changing there loyalty levels and players at other casinos are now getting dropped to lower levels. All I can say is that if a player feels badly treated then all they have to do is show their displeasure by playing elsewhere. After all its customers that keep casinos in business .

 

[paul7388]

And I see here posted things like legally life means this and that.

If I am 25 years old and I get a life sentence in jail I would probably expect to serve 25 years in jail and be out by 50. I would rarely be expected to stay in jail till a hundred if I lived that long even tho it was a "life" sentence.