Actually what he said is there was a message saying "Tier for Life" which wouldn't be just (but nearly) as binding as "Your status is set to Club Rouge for life". Is he saying that they accept no liabilty and have no control over what information their software shows players?
Casino Complaint 32red club rouge FOR LIFE
- Thread starter mac72
- Start date
- Status
Actually what he said is there was a message saying "Tier for Life" which wouldn't be just (but nearly) as binding as "Your status is set to Club Rouge for life". Is he saying that they accept no liabilty and have no control over what information their software shows players?
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Ok what i've learned now is that the club rouge for life was only a software limitation and not a marketing tag used by 32red on purpose, that changes the whole story, STILL: except higher bonuses, benefits are not that life-changing so what marketing department takes away that "i'm special" feeling from loyal regular depositing members even if it doesn't give the business a huge benefit to remove those loyalty benefits?! I just don't get it!
PNEFOREVER2
Dormant account
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You're being pedantic, at the end of the day, whatever was written there, they had no control over.
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Woooooow get down off your perch Mac72-
Yes I was referring to that post were you thanked Jonathan, of which I previously stated I misinterpreted when scanning through quickly and apologised for. That point for me is irrelevant anyway, my point to the OP was to say that I did not agree with people's Club Rouge status being withdrawn without good reason- regardless of what other issue might have been presented in this thread- which I clearly have missed somewhere. I stand by my opinion on the Club Rouge Status if it is true that people are being removed without good reason. Anyway in essence I agreed with your OP- absolutely no need to bombard me with anything else but the point I was referring to- the withdrawal of Club Rouge status.
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Hi Mac72,
I am not in the office at the moment so I can't check the exact wording, but I am pretty sure when I last checked it was 'Tier for life' but MG may have changed this. Regardless of the exact wording, we had no control over this sentence but we are happy that the T&C covered any confusion this may have brought.
I can confirm that Club Rouge didn't have the same settings across all members. No need to apologise, you wouldn't know that.. I am not aware at this stage of who you are, but when back in the office I could check history of players based in NI who have been sent this message as I don't think we have too many players who used to be Club Rouge who were based in NI. It is probably more official for you to get that confirmation from Jonathan so to be sure.
As per my comment 'being looked after' - apologies, I am from Liverpool and occasionally struggle with English. I'll rephrase to 'Jonathan is dealing with your issue' and that should be clearer
Hope that helps.
Mark
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He's just arguing the toss with anyone and everyone from the looks of it. Even those that actually agree with him to some extent are in the firing line!
What's that saying..." he'd argue over two flies crawling up a wall" lol!
Woooooow get down off your perch Mac72-
Anyway in essence I agreed with your OP- absolutely no need to bombard me with anything else but the point I was referring to- the withdrawal of Club Rouge status.
I was only seeking to clarify the issue didn't mean to bombard you with anything and my apologies if it came across that way
I don't think i was being in any way pedantic.What exactly then do they have control over or accept responsibility for would be the question
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Hi Mac72,
I am not in the office at the moment so I can't check the exact wording, but I am pretty sure when I last checked it was 'Tier for life' but MG may have changed this. Regardless of the exact wording, we had no control over this sentence but we are happy that the T&C covered any confusion this may have brought.
I can confirm that Club Rouge didn't have the same settings across all members. No need to apologise, you wouldn't know that.. I am not aware at this stage of who you are, but when back in the office I could check history of players based in NI who have been sent this message as I don't think we have too many players who used to be Club Rouge who were based in NI. It is probably more official for you to get that confirmation from Jonathan so to be sure.
As per my comment 'being looked after' - apologies, I am from Liverpool and occasionally struggle with English. I'll rephrase to 'Jonathan is dealing with your issue' and that should be clearer
Hope that helps.
Mark
Im taking from " I am not aware at this stage of who you are, but when back in the office I could check history of players based in NI who have been sent this message as I don't think we have too many players who used to be Club Rouge who were based in NI" that i wasn't the only one to receive yesterdays email recinding the Club Rouge Status
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Do you support Liverpool FC or Everton FC? LOL- just out of pure curiosity lmao
REAL scousers support Everton
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- May 23, 2008
- Location
- 32Red Marketing Dpt
I can answer this one. We can control our terms and conditions:
3.The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red's decision will be considered final in the event of a dispute.
4.The casino reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.
I don't know specifics about your account as I said, but I fully expect that the games you play or gameplay pattern / bonus take up has been analysed and a decision has been made to remove your status. If as you say earlier you mainly play Video Poker, this could be the reason. Would it help if I could request reinstatement of your Club Rouge status but with revised playthrough and bonus amounts? I am guessing this would be the main issue and potentially solve any issue you have with the Microgaming lobby message?
Thanks
Mark
- Joined
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Do you support Liverpool FC or Everton FC? LOL- just out of pure curiosity lmao
I'm not getting involved in this debate.
Regards
Mark
32 RED
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I would just like to say I am very glad at 32red rep has responded in this thread (thanks Mark_32Red).
There has been a worrying trend in my opinion since the payments at weekends being removed thread where 32red seemed not to respond in public to threads where players were unhappy about some difficult issue. I am glad to see that changing for the better.
There has been a worrying trend in my opinion since the payments at weekends being removed thread where 32red seemed not to respond in public to threads where players were unhappy about some difficult issue. I am glad to see that changing for the better.
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Thanks F4A,
A lot of threads or comments I see are either people venting opinions or questions that cannot be answered in a public forum. I get involved where possible, as today I wanted to make sure some of the comments were right, but in the majority of posts which are negative about business decisions my involvement is almost pointless and only attracts further negative responses which could be counterproductive.
Tough forum this sometimes lol!
Mark
Nothing has changed in my play or gameplay pattern/bonus take up and i've asked for various data from support which i will post in due course.I have always played the same games and i am happy for you to analyse my play and then give me a detailed response as to what you feel i have been doing different and over what period.However the answer is actually going to be that i have been doing nothing different and you have decided (we will not get into the without my consent, for life debate that comes after) to simply kick me off.
Quite happy to have my Club Rouge status continue but see absolutely no reason to revise playthrough and bonus amounts.
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Mark has just explained the t and c's, so basically if I was you I would just let it go now, yeah it sucks but they are entitled to do it, Yeah I thought myself Club rouge was for life but if I stopped playing there for months on end I would not expect them to keep me as a VIP player, why should they?
Are you saying i stopped playing?
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Yeah it is but we all know the great history 32red have of looking after all their players (and the players of other casinos like nedplay and golden lounge!) and responding to threads like this is very much appreciated
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No!...
sorry i'm confused " Yeah I thought myself Club rouge was for life but if I stopped playing there for months on end I would not expect them to keep me as a VIP player, why should they? "
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A lot of people keep referring to these t+c's and i keep saying they're unenforceable because they are conflicting.Here is an extract from Forbes:
As you can see from the screenshot snippet on the right, Zappos’ terms of use says “We reserve the right to change…these terms and conditions at any time.” Zappos isn’t the only website using language like this; it’s ubiquitous on the Internet. Unfortunately, despite its widespread usage, this language is toxic to a contract.
The court takes this amendment power to its logical conclusion. If Zappos can change the terms at any time, then it can change the arbitration clause at any time. Thus, citing to a long list of cases, the court says that such unilateral power to change the arbitration clause makes the clause “illusory”–and thus unenforceable.
and here is the link should you wish to read the article
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You cannot just sit back and have a position forced on you that you think is not justifiable just because the forcing party tells you, that they told you, that they have a right to do it.That in my book is being a doormat.Anybody can publish any term they like making it stand up is a completely different matter and this is becoming a far more regulated industry which much more recourse available to the consumer.The term that was in force and for which consideration was given in the form of deposits was that the status was for life.It is quite frankly ridiculous to come on here and say it said that but we didn't mean it to,had no control over it and couldn't rectify it immediately we became aware of it.
Please no more on the T+c's!
paul7388
Paleo Meister (means really, really old)
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She was not saying you stopped playing there. It was merely an example that if a player never played for months then they could not expect to stay a member for life and for various reasons the casino might change players level.
Personally I think this whole thread is making a mountain out of a molehill. Okay it should never have been the case where it stated "for life" as that's a daft term. If a player played often and reached that status then never played for years then they would expect to lose top status but I understand why players would think they could still remain at that level.
But at the end of the day the casino has made their decision so I do not see the point of repeating the same over again. It makes no odds to me as I have never been a big depositer there so I get no special benefits , In fact never even got the usual 1000 loyalty points on my birthday last week so I must be really in the bad books lol.
But from what ive seen lately there seems to be several casinos not just 32red that are changing there loyalty levels and players at other casinos are now getting dropped to lower levels. All I can say is that if a player feels badly treated then all they have to do is show their displeasure by playing elsewhere. After all its customers that keep casinos in business .
paul7388
Paleo Meister (means really, really old)
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And I see here posted things like legally life means this and that.
If I am 25 years old and I get a life sentence in jail I would probably expect to serve 25 years in jail and be out by 50. I would rarely be expected to stay in jail till a hundred if I lived that long even tho it was a "life" sentence.
If I am 25 years old and I get a life sentence in jail I would probably expect to serve 25 years in jail and be out by 50. I would rarely be expected to stay in jail till a hundred if I lived that long even tho it was a "life" sentence.
- Joined
- Jun 20, 2001
In other words:
"Thanks Mark, but stick your offer where the sun don't shine"
Personally, I don't think this incessant carry-on from the OP should be rewarded. The fact that it WAS shows how how awesome Mark and 32Red are......the fact that it was rejected shows how unreasonable the OP is.
The OP wants everything. I can see them getting nothing.
Last edited:
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Well nowhere on 32Red's website Club Rouge terms or page does it say anything about 'for life' - I went all the way back to the very first wayback of May 2nd 2008 and one common thing listed from its inception until now are these terms - these are from 2008:
At the OP - interesting you said that you AND your girlfriend both received the chop, you don't live together do you? Anyhow no matter their reasons, they have the right to change anything they want, the terms are there in black and white.
At the OP - interesting you said that you AND your girlfriend both received the chop, you don't live together do you? Anyhow no matter their reasons, they have the right to change anything they want, the terms are there in black and white.
Next time your selling your car give me a shout.I'll agree the full asking price then take the car without handing over the funds.After you complain for a while i'll offer to give you half what we originally agreed and i will expect you to thank me for being so reasonable.
Why would i agree to vary something i have already agreed to??
If your father left you 100 acres of land with a lifetime interest with the remainder passing to your son on your death ,your son would have no title to it until you were in the ground.
have stuff to do so wont be able to post replies for a while.Don't want you thinking i went off the boil!!!!
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No matter what anyone advises you or tries to explain why they may have done this to you, you just keep referring back to the 'life' word, ok the term is silly but at the end of the day the T and c's have it written in black and white that this can change at any time, so honestly you have no argument
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We know that but mac72 chooses to skirt around it at every opportunity. This dance is tiresome and is going nowhere. I hope a mod puts an end to this nonsense soon. Is the OP a resurrected banned member by any chance?
We know that but mac72 chooses to skirt around it at every opportunity. This dance is tiresome and is going nowhere. I hope a mod puts an end to this nonsense soon. Is the OP a resurrected banned member by any chance?
I have dodged nothing and answered everything put to me with back up as necessary.The one underlying trend in the majority of posts here refer to t+c's so here you go
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and everybody always adds a term like this one from 32red: 14.5 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement shall continue in effect.
That is added because they know they won't get away with everything they would like to
- Joined
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- United Kingdom
Why would Microgaming even HAVE a loyalty setting with a "for life" option if no casino has ever expressed a desire for it? In fact, this "for life" text was only added in the most recent version, it hasn't been there before. It would appear therefore that one or more operators other than 32Red actually asked for it, and intend to implement it.
I can also see one reason for the confusion. The terms keep referring to Club Rouge as "this promotion". This is ambiguous, as a "promotion" generally means an individual event run by a casino for a short period of time, such as a bonus, tournament, or extra point events. Club Rouge is a "loyalty benefit", the enhanced bonuses and birthday chips are "promotions".
I have always interpreted this as Club Rouge itself being for life (as in the life of the player's account, provided it is being used regularly), and that it's the individual Club Rouge bonuses that might be removed, hence a Club Rouge player might no longer be eligible for the enhanced Dish of the Day, the birthday bonus, etc in the same way that a player might reach Gold status, but might also be "bonus banned" because of their playing style in reaching said status.
Since Club Rouge was never intended to be "about the bonuses", this was a logical view.
32Red have actually been rather clever in offering the OP what is, in effect, bonus banned Club Rouge for life. By insisting that this isn't acceptable unless the bonuses and 100% weightings are retained, the OP has fallen right into the trap of demonstrating that for him at least, it's ALL about the bonuses.
I can also see one reason for the confusion. The terms keep referring to Club Rouge as "this promotion". This is ambiguous, as a "promotion" generally means an individual event run by a casino for a short period of time, such as a bonus, tournament, or extra point events. Club Rouge is a "loyalty benefit", the enhanced bonuses and birthday chips are "promotions".
I have always interpreted this as Club Rouge itself being for life (as in the life of the player's account, provided it is being used regularly), and that it's the individual Club Rouge bonuses that might be removed, hence a Club Rouge player might no longer be eligible for the enhanced Dish of the Day, the birthday bonus, etc in the same way that a player might reach Gold status, but might also be "bonus banned" because of their playing style in reaching said status.
Since Club Rouge was never intended to be "about the bonuses", this was a logical view.
32Red have actually been rather clever in offering the OP what is, in effect, bonus banned Club Rouge for life. By insisting that this isn't acceptable unless the bonuses and 100% weightings are retained, the OP has fallen right into the trap of demonstrating that for him at least, it's ALL about the bonuses.
Haven't fallen into any trap its ALL about being put back into the position i was in before the email yesterday nothing less or more.Its all about getting what you agree to and not letting anyone vary that without consent
For me getting bonus banned wasn't an issue as the only reason i agreed to a variation in the terms of the 2000Enhanced Monthly Bonus (which was another 'lifetime deal' was because the daily bonuses gave me the same deal over the course of the month and it was on this basis that i agreed to the variation. I would'nt have accepted a bonus ban anymore than this i accept this current situation
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- Oct 14, 2004
- Location
- United Kingdom
You have still, nevertheless, demonstrated that it's ALL about the bonuses, rather than the status. Club Rouge was never intended to work like this, even if it's legally obliged to.
You could, of course, take them to court and sue for damages for "breach of contract", but this would not necessarily get you back in Club Rouge any more than an employment tribunal can force an employer to take someone back that they don't want to rather than pay damages.
It's early days when it comes to the courts ruling on these online contracts, so it could easily go against you, and lumber you with 32Red's costs. Even if they find in your favour, you might still lose if the recent offer made to you is better than what the court feels is appropriate under the circumstances.
I'm sorry but what are the other advantages of Club Rouge if you exclude the bonuses??
If you look at the website:
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You will see Club Rouge EVEN BIGGER BONUSES FOR HIGH ROLLERS
I think any reasonable person looking at that would come to the conclusion that club rouge is all about bonuses and promoted as such by 32red
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I challenge the OP to find ONE place in any of the numerous screenshots available of the Club Rouge page and terms through the history of 32Red or on the email they send out when they make you a member - if you find anything that says 'lifetime membership', I'll back you up. But you won't find anything because the ONLY place where it ever said anything about 'for life' was in the casino loyalty page. Which Mark has already explained - multiple times.
Imagine this - one day I deposited $40 into a casino - there was a glitch after depositing and it displayed my balance as $4,000. So does that mean that they should have put that money into my account?
I can understand you're disappointed, but FFS, you're beating a dead horse here. They never entered into any kind of contract with you and for you to quote or link to legal precedents and other mumbo jumbo is just ludicrous. This isn't a court of law - and if it was, you wouldn't have a leg to stand on. You keep harping on about how the terms don't matter - seriously? You're well spoken and seem to be pretty educated and intelligent, how can you not see that the terms from the beginning were written so that they could remove players from the VIP program? The terms are the ONLY thing that matters.
Imagine this - one day I deposited $40 into a casino - there was a glitch after depositing and it displayed my balance as $4,000. So does that mean that they should have put that money into my account?
I can understand you're disappointed, but FFS, you're beating a dead horse here. They never entered into any kind of contract with you and for you to quote or link to legal precedents and other mumbo jumbo is just ludicrous. This isn't a court of law - and if it was, you wouldn't have a leg to stand on. You keep harping on about how the terms don't matter - seriously? You're well spoken and seem to be pretty educated and intelligent, how can you not see that the terms from the beginning were written so that they could remove players from the VIP program? The terms are the ONLY thing that matters.
What does quite worry me thinking about this , no-one else has come forward yet saying they got the same letter and on 04/09/2014 i sent ed ware the following:
Ed,
Also your blaze poker promo
cheers XXXX
and he replied on the 5/09/2014
Hi XXXX
Many thanks for the email and glad to hear we have overcome the problem. I am very grateful for the information on XXXXXXX and for the heads up on Blaze Poker.
I hope all is well and we will be ready for that drink should we ever get the chance!
Best wishes
Ed.
I'm just wondering if some minion got their arse kicked as it was a complete lack of controls on their part not to notice this and maybe i'm the subject of some sort of payback vendetta.Dosen't really make sense though as I copied Ed and Pat in yesterday after i received the letter and i haven't heard back from them which infers their well aware of whats going on,have sanctioned it and want to stay out of it.Also Player support seemed under pressure last night and intimated to me that they were getting quite a lot of calls about the 'letters' but i was hoping someone else would have been on the Forum and joined the thread complaining about the same treatment.Maybe it takes a day or two for people to get hold of a thread,not sure as i've never had to do this before
I had my 'lifetime' deal done with my initial 1000EMB (the start of the contract) then 2000EMB which migrated into this which is merely an extension.My terms will be better than the majority of you get because quite simply i'm a better negotiator.Various variations have gone on over the years heres an example From 09/03/2011:
Afternoon XXXX,
I’ve been squeezing bodily part all day long and finally got to where I hope you’ll be happy mate! It’s pretty much what you ask for in your last email (I hope) so hear goes:-
32Red Casino:- Keep the same £2000 Enhanced Monthly Match bonus
32Red Poker:- All standard poker promotions plus 10% Cashback on net losses for all Roulette game play. This payment will be made on a monthly basis on the 1st of each month by my good self (delegated to my boss if I happen to ever take a holiday!). This offer would be affective as of 1st March, so I’ll contact you with details of your first cashback payment on 1st April and we will review the arrangement 3 months down the line.
I’ve also managed to get agreement to give you 10% cashback on all Roulette game play in 2010. If you are happy to go ahead with this whole package then we can make this payment to your poker account today. Details of the maths below:-
2010 Roulette in Poker Account
Wagered £232,904
Payouts £220,293
Net Losses £12,611
10% Cashback £1,261.10
I hope this proposal meets with your approval XXXX and is enough to prize you away from that other lot! If the Swans get promoted this year we may be able to slip your Dad a few Swans V Man U tickets as well!!! Just reply to the email if it’s a goer, I’ve got 2 long awaited days off now but have left instruction with one of the guys as to how to make your 2010 cashback payment.
Speak soon matey,
Jonathan
Player Support Team Leader
32Red
Second to none
Ed,
Also your blaze poker promo
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is paying out 'double' each time costing you 250euro a week. I think it adds the leaderboard prizes over the weekend and again on a Monday.I assume that's a microgaming glitch that comes out of your pocket so you should be able to hammer them for your money back.cheers XXXX
and he replied on the 5/09/2014
Hi XXXX
Many thanks for the email and glad to hear we have overcome the problem. I am very grateful for the information on XXXXXXX and for the heads up on Blaze Poker.
I hope all is well and we will be ready for that drink should we ever get the chance!
Best wishes
Ed.
I'm just wondering if some minion got their arse kicked as it was a complete lack of controls on their part not to notice this and maybe i'm the subject of some sort of payback vendetta.Dosen't really make sense though as I copied Ed and Pat in yesterday after i received the letter and i haven't heard back from them which infers their well aware of whats going on,have sanctioned it and want to stay out of it.Also Player support seemed under pressure last night and intimated to me that they were getting quite a lot of calls about the 'letters' but i was hoping someone else would have been on the Forum and joined the thread complaining about the same treatment.Maybe it takes a day or two for people to get hold of a thread,not sure as i've never had to do this before
I challenge the OP to find ONE place in any of the numerous screenshots available of the Club Rouge page and terms through the history of 32Red or on the email they send out when they make you a member - if you find anything that says 'lifetime membership', I'll back you up. But you won't find anything because the ONLY place where it ever said anything about 'for life' was in the casino loyalty page. Which Mark has already explained - multiple times.
Imagine this - one day I deposited $40 into a casino - there was a glitch after depositing and it displayed my balance as $4,000. So does that mean that they should have put that money into my account?
I can understand you're disappointed, but FFS, you're beating a dead horse here. They never entered into any kind of contract with you and for you to quote or link to legal precedents and other mumbo jumbo is just ludicrous. This isn't a court of law - and if it was, you wouldn't have a leg to stand on. You keep harping on about how the terms don't matter - seriously? You're well spoken and seem to be pretty educated and intelligent, how can you not see that the terms from the beginning were written so that they could remove players from the VIP program? The terms are the ONLY thing that matters.
I had my 'lifetime' deal done with my initial 1000EMB (the start of the contract) then 2000EMB which migrated into this which is merely an extension.My terms will be better than the majority of you get because quite simply i'm a better negotiator.Various variations have gone on over the years heres an example From 09/03/2011:
Afternoon XXXX,
I’ve been squeezing bodily part all day long and finally got to where I hope you’ll be happy mate! It’s pretty much what you ask for in your last email (I hope) so hear goes:-
32Red Casino:- Keep the same £2000 Enhanced Monthly Match bonus
32Red Poker:- All standard poker promotions plus 10% Cashback on net losses for all Roulette game play. This payment will be made on a monthly basis on the 1st of each month by my good self (delegated to my boss if I happen to ever take a holiday!). This offer would be affective as of 1st March, so I’ll contact you with details of your first cashback payment on 1st April and we will review the arrangement 3 months down the line.
I’ve also managed to get agreement to give you 10% cashback on all Roulette game play in 2010. If you are happy to go ahead with this whole package then we can make this payment to your poker account today. Details of the maths below:-
2010 Roulette in Poker Account
Wagered £232,904
Payouts £220,293
Net Losses £12,611
10% Cashback £1,261.10
I hope this proposal meets with your approval XXXX and is enough to prize you away from that other lot! If the Swans get promoted this year we may be able to slip your Dad a few Swans V Man U tickets as well!!! Just reply to the email if it’s a goer, I’ve got 2 long awaited days off now but have left instruction with one of the guys as to how to make your 2010 cashback payment.
Speak soon matey,
Jonathan
Player Support Team Leader
32Red
Second to none
- Joined
- Jun 20, 2001
All the OP has to do to settle the argument is to quote the terms that refer to "lifetime" status.
And now we play the waiting game......
And now we play the waiting game......
I sent them this just now and will post when i get a reply:
Please widen the scope of my SARS request to include a copy 'screenshot' from your database of my loyalty page before it was changed.For the avoidance of doubt this is the one that says 'Your status is set to Club Rouge for Life'
regards XXXX
When i deposited each time after attaining Club Rouge status that was 'consideration' and i will post the screenshot as per my previous post when i get it
You will note from the previous post " I’ll contact you with details of your first cashback payment on 1st April and we will review the arrangement 3 months down the line."
This was a new deal that wasn't lifetime and as such when i received the following on 30/11/2013 i wasn't on here shouting about it being recinded:
Hi XXXX,
Yes I did mate, had to think long and hard given it’s been so long since you’ve played Roulette in the poker client! Unfortunately XXXX, this is not an arrangement that we will be able to honour any longer going forward, but I more than happy to apply the bonus on this occasion given this hadn’t been communicated to you.
October Roulette in Poker
Wagered £5,797
Payouts £4,112.50
Net Losses £1,684.5
10% Cashback £168.45
I have now credited this bonus to your poker account cash balance XXXX, again apologies that we will not be able to compensate losses in this way for subsequent months.
Have a great day!
Kind Regards
Jonathan
Player Support Manager
32Red
Second to None
We are available to chat instantly 24/7 click here
You will also note that the Casino EMB carried no mention of any time constraints or reviews.I have requested all copies of emails and live chat logs and will post all relevant info when i get them under my SARS request (they have 40 days in which to comply)
Chayton, Mark did not explain it multiple times,he tried to explain it away - there is a subtle difference.
Please widen the scope of my SARS request to include a copy 'screenshot' from your database of my loyalty page before it was changed.For the avoidance of doubt this is the one that says 'Your status is set to Club Rouge for Life'
regards XXXX
When i deposited each time after attaining Club Rouge status that was 'consideration' and i will post the screenshot as per my previous post when i get it
You will note from the previous post " I’ll contact you with details of your first cashback payment on 1st April and we will review the arrangement 3 months down the line."
This was a new deal that wasn't lifetime and as such when i received the following on 30/11/2013 i wasn't on here shouting about it being recinded:
Hi XXXX,
Yes I did mate, had to think long and hard given it’s been so long since you’ve played Roulette in the poker client! Unfortunately XXXX, this is not an arrangement that we will be able to honour any longer going forward, but I more than happy to apply the bonus on this occasion given this hadn’t been communicated to you.
October Roulette in Poker
Wagered £5,797
Payouts £4,112.50
Net Losses £1,684.5
10% Cashback £168.45
I have now credited this bonus to your poker account cash balance XXXX, again apologies that we will not be able to compensate losses in this way for subsequent months.
Have a great day!
Kind Regards
Jonathan
Player Support Manager
32Red
Second to None
We are available to chat instantly 24/7 click here
You will also note that the Casino EMB carried no mention of any time constraints or reviews.I have requested all copies of emails and live chat logs and will post all relevant info when i get them under my SARS request (they have 40 days in which to comply)
I challenge the OP to find ONE place in any of the numerous screenshots available of the Club Rouge page and terms through the history of 32Red or on the email they send out when they make you a member - if you find anything that says 'lifetime membership', I'll back you up. But you won't find anything because the ONLY place where it ever said anything about 'for life' was in the casino loyalty page. Which Mark has already explained - multiple times.
Imagine this - one day I deposited $40 into a casino - there was a glitch after depositing and it displayed my balance as $4,000. So does that mean that they should have put that money into my account?
I can understand you're disappointed, but FFS, you're beating a dead horse here. They never entered into any kind of contract with you and for you to quote or link to legal precedents and other mumbo jumbo is just ludicrous. This isn't a court of law - and if it was, you wouldn't have a leg to stand on. You keep harping on about how the terms don't matter - seriously? You're well spoken and seem to be pretty educated and intelligent, how can you not see that the terms from the beginning were written so that they could remove players from the VIP program? The terms are the ONLY thing that matters.
Chayton, Mark did not explain it multiple times,he tried to explain it away - there is a subtle difference.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
It did indeed say this, I saw it and can vouch for it.
It was new, it hasn't said this before. It is the only concrete statement stating the "for life" without caveat that has ever appeared.
It does, however, seem a little odd given that you appear to have been a big enough "cheese" to have negotiated a very special type of Club Rouge deal for your play, and suddenly find yourself kicked out whilst many others so far have not been.
Maybe you squeezed their balls a little TOO hard in the past, and they have now decided enough is enough.
It's also possible that this change is related to the expected increased costs of the new UK regime, where 15% of their profit on UK players will be going to the taxman, instead of about 2%. On top of this, there is the added cost of administering the regime so that they can correctly calculate the taxes due, as well as ensure compliance with the new regulations. In order to balance the books, these additional costs will have to be met by savings elsewhere. It is something that has deterred many casinos from staying in the UK.
My usual response to a casino that does this kind of thing to me is to call their bluff. I just stop depositing and see if they flinch by sending a "please come back" email and a revised offer. It's surprising how often this works
If it doesn't, then you know the casino isn't bluffing in an attempt to make you deposit more, they really meant it, in which case no amount of fuss is going to make them change their mind.A little late in jumping in but just went thru the entire thread...
IMO the T&Cs and the "modify" clause takes care of any changes to the CR policy...... period.
Coming to the question of the individual status of the OP, I think the competent guys at 32Red would obviously have made the decision after reviewing everything at hand, it's unfortunate but and it should be accepted for now. Who knows, next quarter you are back into CR.
Thanks to Mark for pitching in to clarify the questions as well......despite recent changes (including weekend cashouts) 32red still has lots to keep it well above the rest for me....
IMO the T&Cs and the "modify" clause takes care of any changes to the CR policy...... period.
Coming to the question of the individual status of the OP, I think the competent guys at 32Red would obviously have made the decision after reviewing everything at hand, it's unfortunate but and it should be accepted for now. Who knows, next quarter you are back into CR.
Thanks to Mark for pitching in to clarify the questions as well......despite recent changes (including weekend cashouts) 32red still has lots to keep it well above the rest for me....
It did indeed say this, I saw it and can vouch for it.
It was new, it hasn't said this before. It is the only concrete statement stating the "for life" without caveat that has ever appeared.
It does, however, seem a little odd given that you appear to have been a big enough "cheese" to have negotiated a very special type of Club Rouge deal for your play, and suddenly find yourself kicked out whilst many others so far have not been.
Maybe you squeezed their balls a little TOO hard in the past, and they have now decided enough is enough.
It's also possible that this change is related to the expected increased costs of the new UK regime, where 15% of their profit on UK players will be going to the taxman, instead of about 2%. On top of this, there is the added cost of administering the regime so that they can correctly calculate the taxes due, as well as ensure compliance with the new regulations. In order to balance the books, these additional costs will have to be met by savings elsewhere. It is something that has deterred many casinos from staying in the UK.
My usual response to a casino that does this kind of thing to me is to call their bluff. I just stop depositing and see if they flinch by sending a "please come back" email and a revised offer. It's surprising how often this works
Totally take on board all of the above weatherman, unfortunately i can't allow their problem to become my problem
It sucks big time ........I can understand your posts and disappointment
the question is whose life? It doesn't say your Life....see it as the life of that specific promotion and that promotion has now changed.
It did indeed say this, I saw it and can vouch for it.
It was new, it hasn't said this before. It is the only concrete statement stating the "for life" without caveat that has ever appeared.
It does, however, seem a little odd given that you appear to have been a big enough "cheese" to have negotiated a very special type of Club Rouge deal for your play, and suddenly find yourself kicked out whilst many others so far have not been.
Maybe you squeezed their balls a little TOO hard in the past, and they have now decided enough is enough.
It's also possible that this change is related to the expected increased costs of the new UK regime, where 15% of their profit on UK players will be going to the taxman, instead of about 2%. On top of this, there is the added cost of administering the regime so that they can correctly calculate the taxes due, as well as ensure compliance with the new regulations. In order to balance the books, these additional costs will have to be met by savings elsewhere. It is something that has deterred many casinos from staying in the UK.
My usual response to a casino that does this kind of thing to me is to call their bluff. I just stop depositing and see if they flinch by sending a "please come back" email and a revised offer. It's surprising how often this works
I find it odd too and you saw the letter kicking me- it wasn't exactly honest,no reasonable explanation was given apart from it was a 'business decision'.I think 100% of decisions taken in business could be described as such so it wasn't actually an explanation at all
Think it can only be construed as meaning their life or mine.That was why i asked them if they were dead and confirmed that i was not
Ok on that basis i will end my involvement with the thread immediately and clear off to Coral or Hills land if Ed from 32red comes on the forum and states that they are removing the following clause from their terms and conditions (and not ever replacing it with anything similar):
14.5 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement shall continue in effect.
You see that provision kills your argument.Your saying that their T+c's are watertight with no wriggle room.Therefore you and everyone else who keeps quoting them to me need to simply ask yourself why they have a specific provision in their T+c's for when their T+C's don't hold up.It seems i have to prove to the forum that i am 100% right from the outset but the same onus isn't put on the other party.
Let me ask you this.....when you joined 32red, was it specifically for CR?
Or was it to get lucky and potentially win some money? I know it was the latter for me...Over the course you got CR which was a massive added advantage and gave you many more benefits.
Like I said I would be disappointed to suddenly see my tier dropped as well, but that part is something that the casino controls.....entirely.
What you decide and eventually do is obviously in your control, I guess you still have a few infos pending from them....
Didn't even know CR existed when i joined, got an email after some play saying i was in - 8 years ago and been that way ever since
- Joined
- Jun 20, 2001
Still waiting......
Still waiting......
I take it you are addressing that comment to 32red
- Joined
- Jun 20, 2001
No.
I'm still waiting for you to quote the section of the terms and conditions that mentions "lifetime" or "for life" in relation to club rouge status.
Tick tock tick tock.......
- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
lol, I can tell by this thread that you don't give up easily.
And on a lighter note.
OMG Jonathan! You'll go blind!!! 
- Status
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