Hi Mac72,
I am not in the office at the moment so I can't check the exact wording, but I am pretty sure when I last checked it was 'Tier for life' but MG may have changed this. Regardless of the exact wording, we had no control over this sentence but we are happy that the T&C covered any confusion this may have brought.
I can confirm that Club Rouge didn't have the same settings across all members. No need to apologise, you wouldn't know that.. I am not aware at this stage of who you are, but when back in the office I could check history of players based in NI who have been sent this message as I don't think we have too many players who used to be Club Rouge who were based in NI. It is probably more official for you to get that confirmation from Jonathan so to be sure.
As per my comment 'being looked after' - apologies, I am from Liverpool and occasionally struggle with English. I'll rephrase to 'Jonathan is dealing with your issue' and that should be clearer
Hope that helps.
Mark