1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casino Complaint 32red club rouge FOR LIFE

Discussion in 'Casino Complaints - Non-Bonus Issues' started by mac72, Oct 14, 2014.

Thread Status:
Not open for further replies.
    Oct 14, 2014
  1. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Just received this from 32red today~:
    Dear XXXX,



    I hope you are well.



    Every quarter accounts are reviewed to ensure that they still qualify for Club Rouge status. During the most recent review it has been deemed that, unfortunately, your account does not currently qualify.



    With the above said, and as we do value your business, your account status will be adjusted to a Gold Tier account which is the highest Tier outside of Club Rouge. On this Tier you will enjoy the benefit of 50% bonus loyalty points, birthday rubies and other offers. Full details can be found here. In addition, and by remaining on the Gold Tier, your account will be reviewed for Club Rouge status again at a later date.



    Your account change take effect on 01/11/2014.



    Kind regards,




    VIP and Customer Marketing Manager

    32Red Plc

    942 Europort, Gibraltar



    My account has been Club Rouge FOR LIFE for approx the last 8 years, my play hasn't decreased and i'm actually on a losing run.This is quite frankly ridiculous and i see they have changed the club rouge for life wording to 'you current tier is club rouge', which makes the 'club rouge for life' a misrepresentation.They have had my patronage on the basis that i had this status guaranteed and i'm not going to let it be removed without agreement (which i would never give).
    I am interested to hear from other club rouge members who received the same letter today and i will be posting a much more comprehensive complaint on this when i have the time over the next few days.When i rang to speak to Mr Bowler player support told me he had gone for the evening but the Pitboss informed me that 'we can change anything we want'. Unfortunately that isn't quite correct and when things are put in place for LIFE and that induces people to keep playing with you instead of moving around and building up status with another operator there has to be consequences.I will be back in a few days when i have gathered all the info i require.
    Oh and before anybody refers to their terms and conditions re right to withdraw any promo etc. you need to bear in mind that the majority of casino players aren't legal experts and as such you cannot have conflicting terms that would confuse and mislead a normal person.Imagine a scenario where a car company offered you a deal where you got a years free insurance with a car and after the purchase they hand you a three month policy and refer you to T+c 20.3.11 'ANY FREE INSURANCE POLICY WILL BE FOR A MAXIMUM FOR 3 MONTHS'. The t+c is irrelevant as any reasonable person would have been entitled to assume that the policy was a 12month one regardless of what was hidden in the t+c.The same applies to the 32red 'club rouge for life' there is no other way to interpret that and with no breaking of any of the other casino terms removal of the status carrys no justification whatsoever.
     
    2 people like this.
  2. Oct 14, 2014
  3. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I don't know if you ever have read the rules on their website regarding Club Rouge, but maybe you should have done that.
    I have, and they have not been updated for over a year.

    3.The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red's decision will be considered final in the event of a dispute.
    4.The casino reserves the right to modify, alter, discontinue or terminate this promotion at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.

    I can understand your disappointment, but I don't think they sent you that email without a reason.
     
    2 people like this.
  4. Oct 14, 2014
  5. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hi mac, i sure didn't see that one coming, and i feel sorry for you.
    That is definitely not cool. If things are as you state, and you haven't significantly decreased your play, then it does seem a bit out of the ordinary, for a Casino like 32Red to throw you out of that tier, Despite the fact that Gold is still attractive, it isn't the same, i was a wee bit worried about this, when i recently read another thread from a player here who had spotted the changed wording, but most of us figured that was just due to the new lobby and the U.K updates, so to speak..

    However this post:
    http://www.casinomeister.com/forums/showthread.php?t=64248&p=649360#post649360

    indicated that someone had said that would be reviewed, apparently that has been a bit faster then expected:(

    So, i hope that you are misrepresenting the facts, and have deposited like 1 euro since last year, or i might also be in for a little kick in the bum,:)
    I still think that even if that happens i will be equally satisfied with them, as i can't imagine the good bond i have now with their team, specifically Mr. Harrison, to vaporize along with my Club Rouge status:)

    Would love for Mark to chime in here, and say what's up.

    Club Rouge means bigger bonuses, mostly all free spin promotions on a higher denomination, and also an increased nr. of spins, more frequent & bigger bonuses, and increased comp point rate/ conversion and bigger B-day bonuses..

    If i imagine myself demoted, i don't really believe i will get less then i am getting now, but that's my good faith, and experience so far talking!

    EDIT:
    Ah good to know, i didn't even read that rule @ Tirilej.
     
    Last edited: Oct 14, 2014
    1 person likes this.
  6. Oct 14, 2014
  7. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Firstly i assume you are implying i have done something wrong and that is the reason for the removal of status.However my girlfriend received exactly the same letter today and when i rang player support i asked if they were getting lots of calls about these letters and was told they were and it was a top level management 'business decision' so it is a policy change that affects more than me.
    You are referring to the t+c's as if they are a carte blanche for the casino to do whatever they like to you whenever they like.You are mistaken and to take it to an extreme level if one of the terms was 'if you win too much we reserve the right to come to your house and shoot you' are you saying that just because they write it they have an entitlement to carry it through? LOL
    Anyway in case you missed it i said i was induced to play pretty much exclusively with them on the basis of a misrepresentation that my status was set to club rouge for life (i was a vip player with ladbrokes and moved most of my business to them) and i attach below the meaning of misrepresentation pointing out that i am aware of forum rules and if i were to decide to go down the legal route i will stop posting to the thread.The purpose of the thread was to get feedback from other forum members on the receipt of the same letters:

    Misrepresentation in English contract law and English tort law refers to a situation where a person is induced to enter into a contract entirely or partly by a false assertion (of fact, not opinion or intention) made by the other contracting party. Claims that can be described as sales talk, such as advertising slogans, are not misrepresentations. If a misrepresentation is incorporated as a term of the contract, it may form the basis of an action for breach of contract, and contractual remedies. If not, the misrepresentee (the party influenced by the misrepresentation of the other party) may be able to rescind (withdraw from) the contract or obtain damages. A misrepresentation may be made fraudulently, negligently, or non‐negligently (innocently).[1] A related term is "misstatement": a false assertion that causes harm other than by inducing a person to enter a contract.[1] Contract law deals with the contractual implications of misrepresentation; in most cases[2] English law allows escape from a bargain when a contracting party has not given true consent due to misrepresentation. Tort law deals with civil wrongs and remedies.

    When a misrepresentation has been made and an agreement was (or at any rate appeared to be) concluded, the misrepresentee does not have to bring a halt to the deal. Misrepresentations generally do not render a contract void, as does the contractual doctrine of common mistake or frustration; it makes a contract voidable at the option of the misrepresentee. Not all contracts entered into on the strength of misrepresentations will be bad for the misrepresentee, who may choose not to void the contract.

    Remedies are partly regulated by the Misrepresentation Act 1967. English law generally allows a contract to be unwound, so that both parties are put back into the position before the agreement was made. It may be that the misrepresentation was incorporated into the contract as a term, so as an alternative one can claim the contract should subsist and claim for a loss in expectations.[3] In this case the misrepresentee can equally sue for damages as if the misrepresentation had been true. A misrepresentee may also sue for any losses due to relying on the misrepresentation

    No sorry not 1 euro deposit! Just checked account history from 1st january 2014 to todays date deposits:£46631 withdrawls:£13259 and i would have played pretty much every day ,did try to copy my account history but cant seem to be able to do it,if someone else wants to try and tell me how i'll post it.In relation to Pat Harrison i sent him and Ed an email today and this was Pat's autoreply (seems strange to take a break when your implementing such a policy shift?)


    Hi,

    I am now away from the office until 20th October and I will deal with your query when I return.

    Regards
    Pat
     
  8. Oct 14, 2014
  9. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    You only wanted replies from those who also had recieved the email? I didn't agree or got the email so I should not have posted?

    That is not up to you to decide. I thought it would be good to have the rules posted too since that is what they are following.
    I have been grateful for being in Club Rouge a few years now, but to take it for granded? Absolutely not since I knew it could be removed, just like in any other casino, and that is the view I'm entitled to post.

    I do understand how you feel though, and who knows...I maybe will get the email too.
     
  10. Oct 14, 2014
  11. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Just take a screenshot of the summary page, with the print screen button, then paste that in MS paint, or a similar program..

    I for one haven't received such a letter, and i probably would be the first to go if they did some massive boot-kicking, so like i said, i am still assuming there is a reason. About what you said on Tirilej's post, i think you are missing her point, and your follow up on that point regarding UK law etc. is not in my opinion something valid, as this term she mentioned negates any "contract" you may think you have, basically it's just a perk, with a special T&C attached. As comparison a life sentence may also be less then expected, if you catch my drift:)

    Look, i am not saying you are a fraud or whatnot, i am just saying this is the first time i ever heard of a player being demoted, and hopefully the last, but if not it's not a huge thing, just a little less generosity towards you from their end.

    If your stats are correct, and you weren't up 100K last year, then i'd say it would hurt me too, and was not to be expected, but if all that would be true, you can only vote with your feet, talking about "a case" and taking things further is not really a realistic approach i.m.o.

    Edit:
    Regarding Pat taking a break, i don't know if he is, and you aren't sure either, if it is so, he definitely deserves one, as he always works...and that is an understatement!
     
    1 person likes this.
  12. Oct 14, 2014
  13. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    tried to upload the deposit withdrawals getting this: the following errors occured: 32reddeposit.jpg The dimension limits for this filetype are 800*1800 we were unable to resize your file so you will need to do so manually and upload it again.Your file is currently 1600*900
    any ideas?
     
  14. Oct 14, 2014
  15. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden

    You can just open it in Paint and make it smaller.

    Honestly though, I don't think the change of status have anything to do with the amount deposited or withdrawals.
    They take in people by invitation and they don't care if they are low rollers or not. They look at other things. What that is or what have changed with you, that you have to ask them about.
     
  16. Oct 14, 2014
  17. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Ok i believe they have a rep on this forum.Lets ask him to clarify how many people this letter was sent to?
     
  18. Oct 14, 2014
  19. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    IMO this is an unreasonable question and the rep should be under no obligation to answer.

    What next? How much everyone else deposits each week? How much everyone else has cashed out?

    Seriously, the question is ridiculous and pointless. It was sent to YOU.....that's the only issue relevant to you. What everyone else has or hasn't received is none of your business.
     
    2 people like this.
  20. Oct 14, 2014
  21. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    I should also point out that i had a £2000 enhanced monthly bonus on my account for years and at the time of its inception when they were desperate for players i made the point of clarifying how long it would be available for and was told (albeit verbally) that it would always be on my account regardless of my level of play.I received an email very similar to the one which is the subject of this thread (which i can't locate but i have asked them to furnish me with copies of all my emails since the account was opened) recinding the EMB offer approx 2 years ago.I let this slide at the time as they explained the daily bonus structure that had come into play amounted to the same thing.
    I do not share your view that this is a 'perk'.I played at a certain level for a sustained period of time to be 'invited' to club rouge and once there expected to have my 'for life' status honoured.

    Yes it was sent to me but various replies have inferred that it is unique to me.I have stated that i think this is a shift in policy and as stated in the original post asked for any other recipients of such a letter to reply.The rep is absolutely under no obligation to respond but i am perfectly entitled to ask.I certainly wouldn't ask anyone else to divulge account/financial information

    Most posts on these forums are about things that are specific to individual players who take time to post them to inform the gambling community at large and invite feedback and discussion.It was sent to me but i think it is in the communities interest to know if there has been a policy change especially when i do not believe it is justified or legitimate.
    Its not so long ago that we had the weekend withdrawal removal with the explanation that it was to bring their banking into line with UK banking hours! That however was something that wasn't set for LIFE and was down to them to do as they saw fit with, however i don't think it was just me that viewed it with some scepticism.

    I have sent this to them just now and will post their reply when i receive it.Someone said earlier they look at 'other things'.I would like to know what that would encompass thats not included in the below.I think this is in the communities interest, as i mentioned earlier you can't give loyalty to a brand thats going to pull the rug from under you, you might as well be playing elsewhere building up a VIP status.

    Dear Sirs,
    Please clarify the following:

    1) At what date did i join the casino
    2) At what date did i become Club Rouge
    3) Was the status given to me 'Club Rouge for Life'
    4) If the answer to 3 is yes please advise if you are dead as i can confirm i am not
    5) You say that accounts are reviewed quarterly can you please advise for each quarter since i attained club rouge status my i) deposits ii)withdrawals iii) turnover iv) days active out of days available (I only want to see it ,it does not change my position that life means life)

    best regards,

    Sorry please add the following:

    6) have i now or at anytime since i joined been in breach of ANY of the casino's rules and regulations

    You are aware of the thread i have started on Casinomeister and i invite you to reply directly to that thread with the answer to 6) or if you prefer reply to me and i'll post it
     
  22. Oct 14, 2014
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yes I get all of that.

    My point is that it is immaterial whether you were the only one or one of 50,000. It doesn't change your situation.

    A cynical person might construe this constant posting of yours as a personal agenda, or at worst an attempt to brow-beat 32Red into changing their minds.

    Why don't you ask some affiliates here about what "a percentage of your players losses for life" actually becomes when they stop sending players etc
     
  24. Oct 14, 2014
  25. deepsky2

    deepsky2 Senior Member

    Occupation:
    maintenance manager
    Location:
    toronto ontario canada
    I feel for you I started a post a week or so back when I noticed checking my points I saw it doesn't say for life anymore. I contacted CS was told it was only cosmetic well looks like a lie as even though I have not lost club rouge yet but I think it's very undermining by 32 Red to invite players in to Club Rouge and tell for life and then later remove that seems to me plain and simple a lie. I understand if the player is a fraud etc but doing this to the loyal players is low I'm thinking more changes from 32red and not good changes again think they will loose loyal players but lately they really don't seem to care that's just my opinion.
     
  26. Oct 14, 2014
  27. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Its not immaterial when your trying to establish if it is a policy change and whether the 'explanation' given was just a smoke screen.I see you are a regular poster so i take it that you do not feel the users of this forum should be able to make an informed decision about an online operator when presented with the facts? (and anything i have posted is factual,if you need further backup to anything just ask). Am i not allowed to discuss this in the forum and if not exactly what are you allowed to talk about.
    If some affiliate provides an online operator with a new player on the basis that they will receive a percentage of the players losses for life then they are in my opinion soft in the head if they don't ensure they get paid under that agreement.
    You see with the club rouge status it is by invitation and when invited i was given that status for life.If you were a gold player you have no such security as you have to earn 5000 tier points each month otherwise you drop down etc etc.So that is a bit like an affiliate who enters an agreement to provide a certain number of players to keep his status and ensure his payment stream.As you will see from this link You must register/login in order to see the link. club rouge tier requirements are N/A and that coupled with the 'for life' status makes it impossible to argue for the downgrade unless you accept a term and condition that a company you deal with can change any agreement at any time for any reason.Most Companies employ broad terms like these but because they employ them dosen't mean they are enforceable (ever been in a shop where it states no exchanges,no returns or tried to be fobbed off with a credit note instead of your money back?).
    I don't see how i am following a personal agenda anymore than anyone else posting about any other subject and as for brow beating 32red they are more than welcome to respond and as i am a new forum member i have tried to give as much information to show i am genuine.I am certainly not a 32red hater with some hidden agenda,i have been at their highest loyalty level for the past 8 years and have deposited and played nearly every day within that period.If i can be treated in this dispicable manner then i am just making others aware that they may be for the same treatment.Here is some correspondance from 4th september 2014 (32red rep can verify its authenticity) just to show i am genuine and beyond reasonable:

    Hi XXXX,



    Thanks for your patience.



    As I mentioned on the phone earlier, just trying to get a handle on my memory banks as this discrepancy is caused by a change we made to our loyalty system a couple of years back. In simplistic terms the software we use to record, update and award loyalty points changed on 01/02/2012. As a Club Rouge member you wouldn’t have noticed any differences other than cosmetics in the loyalty page. The changes did allow us to implement a loyalty tier system which gave non-VIP’s extra loyalty benefits based on their level of game play.



    The figures that you have highlighted in the screen shot are picking the information from different sources. In that the bottom figure in red which refers to ‘Since Joining the casino’ is only encompassing points from the introduction of the new system on 01/02/2012 whereas the figure in black under header ‘Total Since Joining’ pulls the data directly from your account in our back office and as such reflects points earned since opening the account back in 2005. To make sure the figures are correct I’ve been through points earned since the new system was introduced and can confirm that 286,600 (£2,866) is a result of your gameplay since 01/02/2012 and the 41,400 (£414) we credited manually from special loyalty based promotions.



    I completely understand why this has raised concerns and prompted you to question it. I can’t confirm the exact words but the first words that past my lips when I was informed of this were along the lines of…..has that still not been removed. When we initially made the change a handful of players highlighted this to us and we subsequently put in a software change request to MG. It would appear that this request was never completed, which you can rest assure heads will roll for!



    Essentially XXXX, I can confirm there is no shortfall in the amount of rubies you’ve earned or redeemed in the casino. That said, your feedback in questioning this has brought to our attention something that has been overlooked and makes a mockery of our integrity. I also feel that the way in which this has been handle could and should have been far better. I have for these reasons added a further goodwill bonus to your account and would also like to thank you for your continued patronage.



    Have a great day and thanks again

    Kind Regards,

    Jonathan
    Player Support Manager
    32Red
    Second to None

    AND MY RESPONSE WAS:

    Jonathan,
    Many thanks for getting back to me with such a comprehensive explanation and I thank you for the bonus chips added to my account which brings this matter to a satisfactory conclusion. (Any other online operator I would want to see some form of backup but with such a long history without problems I am more than happy to accept you have checked it thoroughly and I am not at any loss). I will also let XXXXXX know that the same explanation applies to her account. (If you could see your way to throwing her in 20 or 30 chips just so I don’t get the inevitable how come you got something and I didn’t questionnaire to fill in ,it would be much appreciated)

    Best Regards,

    As i said i've been with them for over 8 years and with playing near every day i have reams of this stuff if you feel i still appear to be a 32red hater and need further proof of my authenticity i can post it. I certainly don't need the forum to brow beat them i'm perfectly able to handle them myself i just was so disgusted and disillusioned today i thought this would be of interest to other players.
     
    2 people like this.
  28. Oct 14, 2014
  29. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    You are right to bring this to the forum's attention. If or when this happens to other Club Rouge members this thread will be important to them.

    However, you agree to 32Red's terms/conditions every time you deposit and play there. IMO that is the extent of the "contract" you have with them at any given time. Promotions can be called whatever a casino wants to call them. They are enticements and IMO have no legal effect.

    Should you feel you should escalate 32Red's decision to alter your Club Rouge status, then file a PAB with maxd. IMO, he is excellent and will be a fair advocate for you and 32Red.

    Best of luck ;)
     
    2 people like this.
  30. Oct 14, 2014
  31. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Thank you for backing my stance to bring this to everybody's attention.We will agree to disagree on the legal position in relation to agreeing to 32red's t+c's every time you deposit and the validity of some of those t+c's
     
  32. Oct 14, 2014
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The legal position is......that you don't know what the legal position is, and neither does anyone else here because none of us are lawyers (although some think they are).

    Hence your legal opinion is worth as much as mine or anyone else's. The going rate is a pinch of salt right now if I'm not mistaken.

    Nobody said you shouldn't bring this to our attention. I don't have a problem with you doing so. The problem I have is that you are turning this into somewhat of a floorshow and piling on mostly pointless questions and making it pretty tough for a rep to get involved.

    Nothing wrong with discussion about your issue, but you shouldn't be calling the rep out to answer all your personal questions in the forums, but rather you should do it via PM or email. Doing it publicly won't change anything in a positive way for you, but may have the opposite effect.
     
    2 people like this.
  34. Oct 14, 2014
  35. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    I wasn't offering a legal opinion rather reserving my right to disagree with the opinion you offered yourself " IMO that is the extent of the "contract" you have with them at any given time" .You seem to want to view your opinon on something and deny me the right to reply.I don't wish to turn anything into a floor show but felt the need to respond to various things others said in relation to my original post.I was really hoping just to hear from other club rouge members who had been downgraded and get their thoughts and made that quite clear from the outset.If people don't ask questions or make assumptions and wait to see what other people are saying in relation to the original post i won't feel the need to keep posting.
     
  36. Oct 14, 2014
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    There are quite a few Club Rouge players who are members here, so we will quickly find out whether this is a shift in policy or just the usual case of an isolated player, for whatever reason, losing their Club Rouge status.

    There is a wider context too. We have seen the removal of weekend payouts, and more recently the implementation of a default 24 hour pending period from the old 6 hour default, although this can be set back to 1 hour on request. It seems that a review of Club Rouge is just the next logical step, as a "for life" system means the club can get pretty crowded over the years.

    The error is probably that it should never have been billed as "for life" in the first place, as it gives a false impression because most people will interpret it literally. I believe other companies have fallen into the same trap, and usually the "for life" disappears when a company ceases trading, or is taken over by another.

    The Club Rouge criteria have never been about how much one deposits, wins, loses, or plays. It has been based on an invitation, and decided by people, not computers. It is therefore incorrect to use the amounts deposited, played, lost, etc to argue that one should be granted Club Rouge status, or not lose it.

    Perhaps we now know why the rep would not clearly state that the "for life" policy was unchanged when people first started to query the changed text, they were reviewing Club Rouge at the time, and seem to have decided on a quarterly review, and the idea that the flow would be in both directions at the conclusion of each review.

    This may be an unwise move, given that 32Red are lagging behind casinos such as Guts in terms of the speed of processing withdrawals, and the trend among the multi provider platform casinos seems to be for faster payments, whereas the trend among single provider download casinos has been for slower payments, achieved through longer pending periods and restricted processing hours.

    If 32Red change everything that made them stand above the crowd, they will become just one of the crowd, which will leave them more vulnerable to the others in terms of poaching their regular players.
     
    3 people like this.
  38. Oct 14, 2014
  39. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland

    Thank you for such a balanced reply.You have hit the nail on the head with a lot of it.I completely agree with you that as a start up years ago they obviously put things in place that with hindsight they realise should have been done better but that dosen't get away from the fact that they did put them in place and they achieved an advantage from that (enticing players away from other casino's). Perhaps people should think of it more simplisticly.If you were offered 3 deposit bonus to run consecutively and after doing the first two,losing your full deposits and not breaking any of the rules you were denied the third bonus everybody would be up in arms.You've hit a bad run but have been denied the advantage promised of the third bonus to get your money back.Or to make it more akin to what has happened here the wagering requirements where changed dramatically killing your chances you would feel hard done by.It's a bit like the club rouge status, you could be on a downward swing for a sustained period but with that status you have more of a chance to get your money back over the coming months or years.I for one was always playing the long game.
    In relation to the for life status when a company stops trading that is the end of its 'life' so everyone accepts that its all over, i would contend though that if it is bought over nothing has changed,the new owners should have done their due diligence and none of the agreements in place should come as any suprise to them and are required to be honoured.Anyway 32red aren't in either position.
    Again i am in complete agreement with you that deposit/withdrawals/turnover have nothing to do with club rouge status it is by invitation and that invitation was offered and accepted by me and it was ratified with the 'Your status is set to club rouge for life".Had they not stipulated the 'for life' i would accept that they were entitled to remove it at any time but given that term i say that while they have a right to decide on any criteria to offer it they lose the right to withdraw it.
    I only asked the questions (deposits/withdrawals/turnover) in response to another post on the thread which said something must have changed and was hoping to show that nothing has changed on my end. The purpose being to show the community that agreements made had been reneged on with no wrongdoing at my end.
    Again i totally agree with you that the things that made them special have been slowly eroded and what we have ended up with is something that is decidely average.With so many changes lately you wonder if the owners are simply tidying up house or are trying to make the thing more attractive to prospective purchasers in a bid to flip it on and exit, all of which i strenuously point out is pure speculation on my part.
     
Thread Status:
Not open for further replies.

Share This Page