32 red deposit time discrepancy

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
OK I arrived home from work at 12.10 am this morning, come in made a cuppa and checked my bank account, wages due today and like clockwork they are in the bank at 12.15am.

had a quick bath and deposited some money in 32red, first deposit was 12.45am, another deposit about 10 mins later, anyway I asked live chat for my bonus and they appeared to think I had deposited at 11.45am, and the second deposit was also before midnight (meaning I would not be due a bonus as I had already claimed it that day) the bonus was honored, but not until this morning when I got another CS rep, the girl I spoke to last night would just not have it!. as they assumed I had got my times wrong! I know what time I deposited.! when I logged onto the casino to deposit my dish of the day came up 50% bonus.

Its sounds to me like although their casino is on UK time then the banking system might not be. And yes I did remember to put my clocks forward

Edited to add:, the lady I spoke to in Live chat last night was very nice but could not understand what happened, I don't want anyone to think it was bad CS because it certainly was not
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I could be wrong but Im sure some casinos run an hour behind or foward? But most emails ect or bonus I do get from lads is GMT, So there shouldn't be a problem unless the servers behind as you mentioned
 

K2C

Webmeister
webmeister
Joined
Mar 17, 2014
Location
USA
Could that be due to the change to British Summer Time on Sunday, March 30? The clocks went forward one hour that day; 32red casino is big and likely has many servers with many clocks, so one of them went out of sync and still lagged 1 hour behind today
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Just received a message, they had a problem with their times since times went forward but were not aware of the problems with the banking system until this thread so it will be sorted out soon :D
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
yep

had the very same thing on sunday/monday i deposited and it kept saying(oops blah blah blah)

i couldn't connect to live chat so i left it till monday morning and they replied i didn't deposit till 11.45 which of course was 12.45

but if i deposited again i could claim the bonus/ which i did so they got 2 deposit off me which was almost £24 quid :thumbsup:

oh well at least i know now i was right and hadn't entered a worm hole on the way home.
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
hi guys

can someone please report back when this is fixed. example who deposits just after midnight. I had the same problem, I had to make 2 deposits and was told I had deposited too early.
I didn't argue with c/s, but I knew what time I deposited, and it was not early at all...

if you deposit at 1am, it seems to go through no problem claiming the bonus, if you deposit just after 24.00 hrs, its an hour behind..
the silly thing is the promo page loads up on my homepage at midnight. so this needs sorting out indeed.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
if you deposit at 1am, it seems to go through no problem claiming the bonus, if you deposit just after 24.00 hrs, its an hour behind..
the silly thing is the promo page loads up on my homepage at midnight. so this needs sorting out indeed.

Your spot on from my experience, and emails do come threw stating GMT so I think something needs to be done, But there normally good and will add the bonus
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
hi guys

can someone please report back when this is fixed. example who deposits just after midnight. I had the same problem, I had to make 2 deposits and was told I had deposited too early.
I didn't argue with c/s, but I knew what time I deposited, and it was not early at all...

if you deposit at 1am, it seems to go through no problem claiming the bonus, if you deposit just after 24.00 hrs, its an hour behind..
the silly thing is the promo page loads up on my homepage at midnight. so this needs sorting out indeed.

this is now sorted btw. I deposited just after 24.00 hrs, and bonus worked straight away. thanks 32 red :notworthy
 
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