OK I arrived home from work at 12.10 am this morning, come in made a cuppa and checked my bank account, wages due today and like clockwork they are in the bank at 12.15am.
had a quick bath and deposited some money in 32red, first deposit was 12.45am, another deposit about 10 mins later, anyway I asked live chat for my bonus and they appeared to think I had deposited at 11.45am, and the second deposit was also before midnight (meaning I would not be due a bonus as I had already claimed it that day) the bonus was honored, but not until this morning when I got another CS rep, the girl I spoke to last night would just not have it!. as they assumed I had got my times wrong! I know what time I deposited.! when I logged onto the casino to deposit my dish of the day came up 50% bonus.
Its sounds to me like although their casino is on UK time then the banking system might not be. And yes I did remember to put my clocks forward
Edited to add:, the lady I spoke to in Live chat last night was very nice but could not understand what happened, I don't want anyone to think it was bad CS because it certainly was not
had a quick bath and deposited some money in 32red, first deposit was 12.45am, another deposit about 10 mins later, anyway I asked live chat for my bonus and they appeared to think I had deposited at 11.45am, and the second deposit was also before midnight (meaning I would not be due a bonus as I had already claimed it that day) the bonus was honored, but not until this morning when I got another CS rep, the girl I spoke to last night would just not have it!. as they assumed I had got my times wrong! I know what time I deposited.! when I logged onto the casino to deposit my dish of the day came up 50% bonus.
Its sounds to me like although their casino is on UK time then the banking system might not be. And yes I did remember to put my clocks forward
Edited to add:, the lady I spoke to in Live chat last night was very nice but could not understand what happened, I don't want anyone to think it was bad CS because it certainly was not