Baptism by Fire - success 21Casino enters the flames!

[greylady]

I can't comment on this nor search for more information as this isn't our brand. If there are any queries regarding 21 Casino, I could request more information and try to clear things out or at least try to. Our brands are - 21 Casino, Slot Planet, Casilando, PLayGrand and Fruity Casa.

I know that you all are commenting on WHG but please bare in mind that I'm representing here 21 Casino not the network.

It was Slot Planet that was the culprit with me, insulting, condescending and downright rude!

 

[goatwack]

Putting a new face on a group's past shady shenanigans doesn't do much for me I'm afraid. This group would slap players with more funky bonus bans than you can shake a stick at, why would I endorse their treating me like a bonus-abuser

 

[bigbear]

Part of the white hat group of casinos. Very generous with bonuses but if you take to many you will be bonus banned. How many that is who knows.

Very true.With me it was one.

 

[colinsunderland]

Hi @brianmon
We have a centralized bonus abuse team run by WHG for the entire network which is something we get included in our fee's as a white label on the network. There are some 30+ sites and if someone goes and hits all the welcome bonuses on all brands its detrimental to every licensee. In general it's a fair reason.

When players are bonus banned and banned from opening new accounts it does not mean they cannot continue to play with their existing one. Even the mailer that the player banned from a bonus receives after being banned states their account remains open, just banned from bonus and opening new accounts. Existing are fine.

Cheers to Saturday night

Just to say, when I got bonus banned I had 2 accounts, Gday and Hello. I used probably 1 in 10 I was sent, and about 80% of my deposits were non bonus ones. I withdrew £200 from using a bonus and got bonus banned across the whole network the next day, so it has nothing to do with abusing them, it's if you dare to win from a bonus you were offered. I was also massively down on the two sites, the £200 came nowhere near to what I had lost previously, so it's not like it took me into profit. Very short sighted in my view, as I haven't made a deposit since out of principle.

 

[geordiecolin]

Putting a new face on a group's past shady shenanigans doesn't do much for me I'm afraid. This group would slap players with more funky bonus bans than you can shake a stick at, why would I endorse their treating me like a bonus-abuser

I understand where you are coming from but if I recall correctly these bonus bans that I have been referring to are at least 2 years ago. I think that we may be talking about 3-4 years?

 

[brianmon]

I understand where you are coming from but if I recall correctly these bonus bans that I have been referring to are at least 2 years ago. I think that we may be talking about 3-4 years?

The bonus bans are still happening though.
CM members report them regularly,
In fact IIRC Nicola was bonus- banned just last week

 

[geordiecolin]

The bonus bans are still happening though.
CM members report them regularly,
In fact IIRC Nicola was bonus- banned just last week

Fair enough Brian. I don't read everything but I suspect that many of the issues that members are referring to are from the time period that I am talking about. In the days when the free spins section attracted some serious traffic for CM very many of us took advantage of what they offered. Many other sites members and guests must have done the same.
I had a list that I would religiously use daily to target the ones I was most likely to profit from should I build my balance up from the starting winnings off free play after my free spins had determined the amount won and the wagering requirements for it.
No casino could operate on such terms for long.
It obviously was a marketing thing that they could not maintain.
I have not touched their casinos since then due to me limiting where I play from possible 100 a year to a handfull.

 

[Sonict]

As a Canadian... I have a few issues when it comes to WHG sites...

1 ) They accept "Interac E-Transfer" for deposting, but not for WITHDRAWING. This means doing a bank wire transfer and I get stung with a $15 CAD fee from my bank. Also, by the time the funds get to me. The other banks in between also take like $20+ more. ( Talking about withdraws that aren't that big either like 100 - 200 CAD ) The ability to cash out by "Interac E-Transfer" would be great.

2) No Ecopayz available for use as a deposit / withdraw method. This is my method that I use on 99% of the casinos out there. I know it isn't a great method for most people, but it works great for me. If your sites could get this for a deposit / withdraw method, I would try out your site and give it a spin.

I have an account on "Hello Casino" that is rarely used mainly because of both issues I mentioned above.

Other than that... I love the massive selection of providers that we can play which is a nice plus.

 

[Playford7]

I think that their issuing of bonus bans coincided with a time when they where ultra generous with giving out free spins daily during holiday periods. For weeks they gave free spins daily at a lot of their casinos which seen massive sign ups that where only interested in using those daily free spins.
Whatever you won from those free spins gave a playthrough which was set very clearly. But before you decided to deposit in order to attempted that playthrough we were able to wager our starting balance up or bust out.
Clearly too many took advantage of this without actually depositing anything unless they had the playthrough heavily in their favour.
No casino is a charity. I took advantage too

Some of the offers where insane.
I’ve had 50 free on jackhammer for example on multiple sites.
66 on Dracula one Halloween.
And numerous other offers, never managed a cash out however as I’d never just play the spins and wager what was needed for the Max payout, I always wagered and played more as felt it was more fair.
They used to be beyond generous , still get my free fiver from most of the brands on my bday.
I get massive 200% matches still and 125% etc from most of the casinos in the brand.
I’ve also had decent cashouts, that said never took the piss with free spins or bonuses and also deposit raw cash.
Can’t say a bad word about them tbh, behave better than many so called ‘accredited’ casinos on here.

 

[geordiecolin]

I deposited a number of times over the weekend but I avoided using a bonus. Now I am waiting for a withdrawal and so far everything has gone very smoothly from depositing to gameplay to cashing out. Navigation is easy and they where swift in passing on my docs to the correct departments
The only thing I found curious is that live chat asked me to explain what flushing meant!

 

[pinnit2014]

I deposited a number of times over the weekend but I avoided using a bonus. Now I am waiting for a withdrawal and so far everything has gone very smoothly from depositing to gameplay to cashing out. Navigation is easy and they where swift in passing on my docs to the correct departments
The only thing I found curious is that live chat asked me to explain what flushing meant!

Wouldn't like to have to use their office toilets

 

[dionysus]

The only thing I found curious is that live chat asked me to explain what flushing meant!

I actually come across that a lot; I'm guessing the term isnt as common; same if I asked WR at some casinos.
Might be a language barrier?

 

[geordiecolin]

I actually come across that a lot; I'm guessing the term isnt as common; same if I asked WR at some casinos.
Might be a language barrier?

Maybe I should have asked for a COLonic rinse?

 

[muziq]

will echo others me too got bonus banned @21

i hope the rep will look all the 21 casino bonus bannes and give all other one more chance

 

[The Dude]

.

....
The only thing I found curious is that live chat asked me to explain what flushing meant!

The whole "flushing" thing is an older term that newbies don't get - we should change this to "Locks Withdrawals" since it is basically the same thing. This is part of their rating score and is included in their review.

 

[geordiecolin]

.
The whole "flushing" thing is an older term that newbies don't get - we should change this to "Locks Withdrawals" since it is basically the same thing. This is part of their rating score and is included in their review.

I always took flushing as being a term for pushing the withdrawal through the system and live chat took it that way also?
I am even becoming an old fashioned fart with my casino slotting now

 

[bamberfishcake]

I actually come across that a lot; I'm guessing the term isnt as common; same if I asked WR at some casinos.
Might be a language barrier?

Language barrier maybe but bad customer service is rife in the industry because it works well for cancelled withdrawals and frustrating customers.

Call me an old cynic but its my experience that shows the majority of these agents are badly trained or deliberately stupid. Im talking in general here and will make my own mind up about this group as have not had any recent experience to comment.

I think its a great start they are here for the baptism and will be depositing this week hopefully for a try out.

 

[geordiecolin]

Language barrier maybe but bad customer service is rife in the industry because it works well for cancelled withdrawals and frustrating customers.

Call me an old cynic but its my experience that shows the majority of these agents are badly trained or deliberately stupid. Im talking in general here and will make my own mind up about this group as have not had any recent experience to comment.

I think its a great start they are here for the baptism and will be depositing this week hopefully for a try out.

I'm still waiting for my docs to be approved but other than that I've nothing bad to say about them.

 

[mitak11]

I have been playing in this casino for months. Very easy check, within 3 days the withdrawal is in my account. No problem with the documents.A gain of nearly 2000 pounds on a 1 pound bet on Viking Clash.The games are doing very well, I'm having fun at this casino. I don't mind locking out withdrawals because I never turn over the money. I'm waiting to be paid always.

 

[Lobo]

When I choose a casino, the most important thing is fast withdrawals. So fast that I can just drop in on the livechat and have them process it in seconds. Or, at least it gets processed within a few hours. Waiting many days for a Skrill withdrawal, on a fully verified account, is BS.
I don't understand why more casinoes not are focusing on super fast withdrawals. That is trust on a high level, and players will for sure return and play more.
Fix your withdrawal speed, 21Casino, and you might see me around.

 

[geordiecolin]

Well that went smoother than I expected for a first withdrawal. Docs verified and the money is in my account already despite it being a visa payment

 

[wulp2]

I tried 21 Casino yesterday and what a rush sofar, lets see how they treat my withdrawal. I deposited 200 and I withdrew 6K, 2 hours later!!
They claim a 48 hour document review, lets also see if that can be improved...
I will be back!

 

[hhhelllo]

I played at hello casino and tonight.. mgic all the... crushing the games that usually eat my bankroll everytime...

I dont know what to expect from imperirum for a wire transfer... the 50$ gift to bank fee is inevitable...

how can they offer etransfers deposits since soo long and still only have wire transfer only for withdrawal option if you axe a canadian... They would eat the canadian market alive if they realzed a couple things n1 and direx had no problem understanding

blueprint are very fun to play on this platform, the only app that beat this level of quality is the mansion, group ,mobile app; but who want to wait a week for a pending withdrawal to an e wallet

really look forward to give them action if they can pocess that week or so... I remember last wire I receive from casino bank lost it, were afraid and charges me an agressive 80$ for not telling them anything but.. its a financial company

good luck 21casino

 

[Maja Branders Partners]

When I choose a casino, the most important thing is fast withdrawals. So fast that I can just drop in on the livechat and have them process it in seconds. Or, at least it gets processed within a few hours. Waiting many days for a Skrill withdrawal, on a fully verified account, is BS.
I don't understand why more casinoes not are focusing on super fast withdrawals. That is trust on a high level, and players will for sure return and play more.
Fix your withdrawal speed, 21Casino, and you might see me around.

Hi @Lobo
This is our first priority and we do work on that. Thank you for sharing with us

 

[Maja Branders Partners]

I tried 21 Casino yesterday and what a rush sofar, lets see how they treat my withdrawal. I deposited 200 and I withdrew 6K, 2 hours later!!
They claim a 48 hour document review, lets also see if that can be improved...
I will be back!

@wulp2 Congratulations
I hope everything goes smoothly for you

 

[bamberfishcake]

Had a good run at 21casino. Deposited 20 with bonus of 121%. Lost the cash but wagered and just requested £160 withdrawal.

Ill leave doing a full review until the processing is done but all in all an enjoyable experience.

Site was smooth for me and all my favourite games and payment methods ready to go. Easy to navigate with plenty of information although checking the bonus excluded/% contribution games list was a bit of a pain each time. I still say a pop up is the ultimate experience for the customer.

I also noticed some Red Tiger games with slightly lower RTP. Although not being linked to the jackpots compensates a little and all RTP i checked were around 95/96% mark.

Nice to be able to play PlaynGo at max RTP and No Limit City (for the ones i checked).

@Maja Branders Partners can you confirm if your RTP is max on certain providers? Is it just Red Tiger that are a little lower?

The Live Chat agent i spoke to was knowledgeable, quick and efficient and its nice to have 24 hour service for a quick response.

Had some decent wins and games ran smooth for me even on MG......

 

[Maja Branders Partners]

Had a good run at 21casino. Deposited 20 with bonus of 121%. Lost the cash but wagered and just requested £160 withdrawal.

Ill leave doing a full review until the processing is done but all in all an enjoyable experience.

Site was smooth for me and all my favourite games and payment methods ready to go. Easy to navigate with plenty of information although checking the bonus excluded/% contribution games list was a bit of a pain each time. I still say a pop up is the ultimate experience for the customer.

I also noticed some Red Tiger games with slightly lower RTP. Although not being linked to the jackpots compensates a little and all RTP i checked were around 95/96% mark.

Nice to be able to play PlaynGo at max RTP and No Limit City (for the ones i checked).

@Maja Branders Partners can you confirm if your RTP is max on certain providers? Is it just Red Tiger that are a little lower?

The Live Chat agent i spoke to was knowledgeable, quick and efficient and its nice to have 24 hour service for a quick response.

Had some decent wins and games ran smooth for me even on MG......

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@bamberfishcake Thank you for a detailed review of your experience with our casino

Regarding your RTP question, we run all games on Max RTP settings with the exception of IGT which is run on mid level.

This includes Red Tiger, we are using the highest RTP Table available from that provider. There will be a difference in RTP on Jackpot and non Jackpot games.

We try to be as transparent as possible with RTPs, volatility win-lines etc. Giving the player all information helps them make an informed choice on which games to play.

 

[bamberfishcake]

@bamberfishcake Thank you for a detailed review of your experience with our casino

Regarding your RTP question, we run all games on Max RTP settings with the exception of IGT which is run on mid level.

This includes Red Tiger, we are using the highest RTP Table available from that provider. There will be a difference in RTP on Jackpot and non Jackpot games.

We try to be as transparent as possible with RTPs, volatility win-lines etc. Giving the player all information helps them make an informed choice on which games to play.

Hey thanks for the clear and upfront reply.

Yes i was not sure of there was a 98% version of Mystery Reels Megaways and 96% Rainbow Jackpots that were NOT jackpot linked but like i said, everything else i saw was at the top which is important to me.

Thanks again!

 

[bamberfishcake]

@Maja Branders Partners sorry to trouble you again but i had an email saying my withdrawal will pend for two days.

Using Trustly i normally expect a pretty fast withdrawal and just now i was asked to recommend a casino with Max RTP and thought of you but they wanted fast withdrawals.

Is this standard on all withdrawals? Using disposable income i like to have fast withdrawals so i can play again if i want without being tempted to use the coffee jar money that week

I think any casino is a little disadvantaged with a delayed withdrawal procedure as its something everyone seems to like.

 

[Maja Branders Partners]

@Maja Branders Partners sorry to trouble you again but i had an email saying my withdrawal will pend for two days.

Using Trustly i normally expect a pretty fast withdrawal and just now i was asked to recommend a casino with Max RTP and thought of you but they wanted fast withdrawals.

Is this standard on all withdrawals? Using disposable income i like to have fast withdrawals so i can play again if i want without being tempted to use the coffee jar money that week

I think any casino is a little disadvantaged with a delayed withdrawal procedure as its something everyone seems to like.

@bamberfishcake I'm sorry I've missed this comment on Friday, I hope you had a great weekend
I've already mentioned that earlier we are working on having faster withdrawals, it is something that holds a high priority.

 

[Maja Branders Partners]

Hi Guys
I hope you are all safe and good.

As I was roasted today for being a bad rep in a separate thread, I feel the need to write you this.

I'm representing 21 Casino, Slot Planet, Casilando, Fruity Casa and PlayGrand Casino, other WHG brands I can't comment on as they are different then ours. I can answer your questions regarding our casinos, rules, games, etc.
I can't help you with your closed or locked account as I'm not a part of our customer support. If you have a technical issue or other problem you can reach out but I don't have any permissions to look into your accounts.

And guys, I take the Baptism and your community (that I consider myself to be a part of) very seriously. I'm trying to be reachable as much as possible, but if I don't reply to your comment or message for less then a day please don't think I'm ignoring you, I'm probably away from my computer. Today for example is a public holiday on Malta and I've spent the day in a nature (responsibly - social distancing), trying to charge my batteries for the days ahead we are all going to spend in isolation from people.

Cheers
Maja

 

[bamberfishcake]

@bamberfishcake I'm sorry I've missed this comment on Friday, I hope you had a great weekend
I've already mentioned that earlier we are working on having faster withdrawals, it is something that holds a high priority.

Hey ive been amiss recently but just wanted to update to say my withdrawal came through nice and quick (once the two days pending was up) .

I must admit i steered away from some of your sister sites but ill speak as i find and 21Casino was a decent experience for me.

I have to hold some allegiance to the community members who seem to have had bad experiences with bonus bans (a bit of a gripe of mine) and some unresolved complaints but hopefully that is in the past.

Keep up the RTP ....i mean....Good Work!

 

[goatwack]

Hey ive been amiss recently but just wanted to update to say my withdrawal came through nice and quick (once the two days pending was up) .

I must admit i steered away from some of your sister sites but ill speak as i find and 21Casino was a decent experience for me.

I have to hold some allegiance to the community members who seem to have had bad experiences with bonus bans (a bit of a gripe of mine) and some unresolved complaints but hopefully that is in the past.

Keep up the RTP ....i mean....Good Work!

Only skimmed the last few exchanges but it's fair to say, Bamber....

(I think you've pulled)

 

[bamberfishcake]

Only skimmed the last few exchanges but it's fair to say, Bamber....

(I think you've pulled)

View attachment 125795

I am known in the neighbourhood as McLovin.....

 

[jumboshrimp]

Welcome Maja, it is nice to see a fresh face with a lot of enthusiasm. I hope you remain active and maybe dream up a cool contest that puts all the rest to shame.

I have unself-excluded at Fruity Casa, so I can now browse other casinos without fear. It is a mistake to self- exclude, just get up and walk away people.

 

[wulp2]

Hi Guys
I hope you are all safe and good.

As I was roasted today for being a bad rep in a separate thread, I feel the need to write you this.

I'm representing 21 Casino, Slot Planet, Casilando, Fruity Casa and PlayGrand Casino, other WHG brands I can't comment on as they are different then ours. I can answer your questions regarding our casinos, rules, games, etc.
I can't help you with your closed or locked account as I'm not a part of our customer support. If you have a technical issue or other problem you can reach out but I don't have any permissions to look into your accounts.

And guys, I take the Baptism and your community (that I consider myself to be a part of) very seriously. I'm trying to be reachable as much as possible, but if I don't reply to your comment or message for less then a day please don't think I'm ignoring you, I'm probably away from my computer. Today for example is a public holiday on Malta and I've spent the day in a nature (responsibly - social distancing), trying to charge my batteries for the days ahead we are all going to spend in isolation from people.

Cheers
Maja

Hey Maja,

Which one do you recommend/prefer? I like 21 Casino, I want to try another one...

RaS

 

[Maja Branders Partners]

Hi @wulp2

They all have the same game providers, payment methods, withdrawal times, etc.
The difference is in interface and that is more of a personal preference, you can check them to see how they look and feel. Or you can chose by the welcome bonus offer, it's up to you.

Cheers

 

[Mobzway59]

It usually enters the casino during any game session but when you say the mind goes directly to blackjack game .

 

[LadyJelena]

For everybody who wanted to try out sister brands of 21Casino - great news! We published all of them:

Fruity Casa Casino

Playgrand Casino

Casilando Casino

Slotplanet Casino

Enjoy

 

[AnaxDigital]

I want to play with them but when i try to register it says: "your account is locked, please contact support".
I think because they are the same people as "Dreamvegas" who banned during my first deposit ever on any of their casinos.... I asked for an explanation and never got any.

I do not like the way they do business. I will talk to the Dreamvegas live chat now to see what they say if they can unblock me

 

[AnaxDigital]

After speaking with Dreamvegas support they are reviewing my account and will get back to me.
After speaking to 21Casino to see why i cannot register with them and this was the answer:
"I have review and noticed your details have been blocked from registering any further accounts within our casino network "

Very sad how this played out. I wish i could get unblocked from the network and just never use a bonus with them since i can never clear them anyway.

 

[TheSchwad]

Sadly I got banned from all White Hat group Casinos a few years ago, for simply taking the Welcome Offer and getting through the Wagering (it seems many others have experienced the same) ironically at 21Casino. No reasons were given, even paid out the £1700 winnings (so clearly hadn't broken any terms) and then quoted a generic term, that my account was closed and was banned from all the White Hat group Casinos. Never had a problem with any other casino.

Always makes me laugh as they would've got it back over time, quite liked the site, and would've definitely made it one of my regular casinos, counterproductive on the White HatGaming part, and have read many similar stories. Obviously, if you take a bonus you are not meant to ever withdraw, even after completing wagering!

 

[Maja Branders Partners]

Hi Guys,
Thank you very much for sharing this with the forum.
@AnaxDigital sadly, I can't offer you any support with this as we don't have access to other WHG licensee's.
@TheSchwad as you had the issue with 21 Casino, feel free to PM me and even though I can't do much, I can request from our CS to look into your ban and hopefully have a positive resolution.

I wish you both many winnings, good health and a fantastic weekend ahead

 

[Mobzway59]

Yes casino is now heading towards a big success. we at Mobzway technologies also developing big variation with high quality.

 

[colinsunderland]

Yes casino is now heading towards a big success. we at Mobzway technologies also developing big variation with high quality.

hmmmm, lucky you haven't already been warned about this or you might get a ban

FAKE GAMES: Four Crowns Casino

 

[The Dude]

Yes casino is now heading towards a big success. we at Mobzway technologies also developing big variation with high quality.

Please do not derail this thread with shilly posts. Thank you.

 

[curremon]

Hey ive been amiss recently but just wanted to update to say my withdrawal came through nice and quick (once the two days pending was up) .

I must admit i steered away from some of your sister sites but ill speak as i find and 21Casino was a decent experience for me.

I have to hold some allegiance to the community members who seem to have had bad experiences with bonus bans (a bit of a gripe of mine) and some unresolved complaints but hopefully that is in the past.

Keep up the RTP ....i mean....Good Work!

That sentence is the biggest reason i dont play at these casinos... I think 2 days pending time is nothing else than tactic to make as many as possible to lose their winnings before they get them. Or if someone can give me even one good reason why pending time is so long, i might look this in other light.

 

[Maja Branders Partners]

That sentence is the biggest reason i dont play at these casinos... I think 2 days pending time is nothing else than tactic to make as many as possible to lose their winnings before they get them. Or if someone can give me even one good reason why pending time is so long, i might look this in other light.

Hi @curremon
Thank you for participating in our Baptism, this was already a topic earlier in the thread.
Our No.1 priority at the moment is improving our processing time with automated withdrawals. I will update you guys here once it's done and you can give it a try then
Until then I wish you good luck and loads of winning in your favorite casinos

 

[snorky510238]

I played at 21 yesterday and everything was okay until I triggered a bonus on book of gods. On loading the bonus the game crashes. Reload (btg so recovering game) game crashed.

Go to live chat and explain the situation. I get told change your browser to Google Chrome and delete cache and cookies. Is this the standard answer live chat are taught during training? It’s the only answer I ever get and IT NEVER MAKES A BIT OF DIFFERENCE.

There was also a big language problem where I kept mentioning bonus round and kept getting told I had to play cash funds first. Anyway I changed to Chrome and as I suspected made no difference so back to live chat. Different person so explain it all again and it has been passed on to the relevant department.

I appreciate things go wrong and malfunctions happen but when they do it’s the speed and professionalism, my issue is dealt with that counts. This was 40 minutes that felt like it should have taken 10 to have arrived at the same outcome.

I play slots everyday and I doubt I have ever been on live chat more than 20 times ever. That’s the way I like it so having this occur a couple of days into a new experience is unfortunate but these things happen. All I need now is for them to say it paid x10. What’s the betting?

 

[GameRoom]

Hi Guys
I hope you are all safe and good.

As I was roasted today for being a bad rep in a separate thread, I feel the need to write you this.

I'm representing 21 Casino, Slot Planet, Casilando, Fruity Casa and PlayGrand Casino, other WHG brands I can't comment on as they are different then ours. I can answer your questions regarding our casinos, rules, games, etc.
I can't help you with your closed or locked account as I'm not a part of our customer support. If you have a technical issue or other problem you can reach out but I don't have any permissions to look into your accounts.

And guys, I take the Baptism and your community (that I consider myself to be a part of) very seriously. I'm trying to be reachable as much as possible, but if I don't reply to your comment or message for less then a day please don't think I'm ignoring you, I'm probably away from my computer. Today for example is a public holiday on Malta and I've spent the day in a nature (responsibly - social distancing), trying to charge my batteries for the days ahead we are all going to spend in isolation from people.

Cheers
Maja

do you accept paypal?and who long it takes for cashout on paypal..p.s. most of casinos cashout on paypal is 5min (Videoslot and Rizk) to 2hrs.what's on 21Casino?