Baptism by Fire - success 21Casino enters the flames!

[greylady]

I can't comment on this nor search for more information as this isn't our brand. If there are any queries regarding 21 Casino, I could request more information and try to clear things out or at least try to. Our brands are - 21 Casino, Slot Planet, Casilando, PLayGrand and Fruity Casa.

I know that you all are commenting on WHG but please bare in mind that I'm representing here 21 Casino not the network.

It was Slot Planet that was the culprit with me, insulting, condescending and downright rude!

 

[goatwack]

Putting a new face on a group's past shady shenanigans doesn't do much for me I'm afraid. This group would slap players with more funky bonus bans than you can shake a stick at, why would I endorse their treating me like a bonus-abuser

 

[bigbear]

Part of the white hat group of casinos. Very generous with bonuses but if you take to many you will be bonus banned. How many that is who knows.

Very true.With me it was one.

 

[colinsunderland]

Hi @brianmon
We have a centralized bonus abuse team run by WHG for the entire network which is something we get included in our fee's as a white label on the network. There are some 30+ sites and if someone goes and hits all the welcome bonuses on all brands its detrimental to every licensee. In general it's a fair reason.

When players are bonus banned and banned from opening new accounts it does not mean they cannot continue to play with their existing one. Even the mailer that the player banned from a bonus receives after being banned states their account remains open, just banned from bonus and opening new accounts. Existing are fine.

Cheers to Saturday night

Just to say, when I got bonus banned I had 2 accounts, Gday and Hello. I used probably 1 in 10 I was sent, and about 80% of my deposits were non bonus ones. I withdrew £200 from using a bonus and got bonus banned across the whole network the next day, so it has nothing to do with abusing them, it's if you dare to win from a bonus you were offered. I was also massively down on the two sites, the £200 came nowhere near to what I had lost previously, so it's not like it took me into profit. Very short sighted in my view, as I haven't made a deposit since out of principle.

 

[geordiecolin]

Putting a new face on a group's past shady shenanigans doesn't do much for me I'm afraid. This group would slap players with more funky bonus bans than you can shake a stick at, why would I endorse their treating me like a bonus-abuser

I understand where you are coming from but if I recall correctly these bonus bans that I have been referring to are at least 2 years ago. I think that we may be talking about 3-4 years?

 

[brianmon]

I understand where you are coming from but if I recall correctly these bonus bans that I have been referring to are at least 2 years ago. I think that we may be talking about 3-4 years?

The bonus bans are still happening though.
CM members report them regularly,
In fact IIRC Nicola was bonus- banned just last week

 

[geordiecolin]

The bonus bans are still happening though.
CM members report them regularly,
In fact IIRC Nicola was bonus- banned just last week

Fair enough Brian. I don't read everything but I suspect that many of the issues that members are referring to are from the time period that I am talking about. In the days when the free spins section attracted some serious traffic for CM very many of us took advantage of what they offered. Many other sites members and guests must have done the same.
I had a list that I would religiously use daily to target the ones I was most likely to profit from should I build my balance up from the starting winnings off free play after my free spins had determined the amount won and the wagering requirements for it.
No casino could operate on such terms for long.
It obviously was a marketing thing that they could not maintain.
I have not touched their casinos since then due to me limiting where I play from possible 100 a year to a handfull.

 

[Sonict]

As a Canadian... I have a few issues when it comes to WHG sites...

1 ) They accept "Interac E-Transfer" for deposting, but not for WITHDRAWING. This means doing a bank wire transfer and I get stung with a $15 CAD fee from my bank. Also, by the time the funds get to me. The other banks in between also take like $20+ more. ( Talking about withdraws that aren't that big either like 100 - 200 CAD ) The ability to cash out by "Interac E-Transfer" would be great.

2) No Ecopayz available for use as a deposit / withdraw method. This is my method that I use on 99% of the casinos out there. I know it isn't a great method for most people, but it works great for me. If your sites could get this for a deposit / withdraw method, I would try out your site and give it a spin.

I have an account on "Hello Casino" that is rarely used mainly because of both issues I mentioned above.

Other than that... I love the massive selection of providers that we can play which is a nice plus.

 

[Playford7]

I think that their issuing of bonus bans coincided with a time when they where ultra generous with giving out free spins daily during holiday periods. For weeks they gave free spins daily at a lot of their casinos which seen massive sign ups that where only interested in using those daily free spins.
Whatever you won from those free spins gave a playthrough which was set very clearly. But before you decided to deposit in order to attempted that playthrough we were able to wager our starting balance up or bust out.
Clearly too many took advantage of this without actually depositing anything unless they had the playthrough heavily in their favour.
No casino is a charity. I took advantage too

Some of the offers where insane.
I’ve had 50 free on jackhammer for example on multiple sites.
66 on Dracula one Halloween.
And numerous other offers, never managed a cash out however as I’d never just play the spins and wager what was needed for the Max payout, I always wagered and played more as felt it was more fair.
They used to be beyond generous , still get my free fiver from most of the brands on my bday.
I get massive 200% matches still and 125% etc from most of the casinos in the brand.
I’ve also had decent cashouts, that said never took the piss with free spins or bonuses and also deposit raw cash.
Can’t say a bad word about them tbh, behave better than many so called ‘accredited’ casinos on here.

 

[geordiecolin]

I deposited a number of times over the weekend but I avoided using a bonus. Now I am waiting for a withdrawal and so far everything has gone very smoothly from depositing to gameplay to cashing out. Navigation is easy and they where swift in passing on my docs to the correct departments
The only thing I found curious is that live chat asked me to explain what flushing meant!

 

[pinnit2014]

I deposited a number of times over the weekend but I avoided using a bonus. Now I am waiting for a withdrawal and so far everything has gone very smoothly from depositing to gameplay to cashing out. Navigation is easy and they where swift in passing on my docs to the correct departments
The only thing I found curious is that live chat asked me to explain what flushing meant!

Wouldn't like to have to use their office toilets

 

[dionysus]

The only thing I found curious is that live chat asked me to explain what flushing meant!

I actually come across that a lot; I'm guessing the term isnt as common; same if I asked WR at some casinos.
Might be a language barrier?

 

[geordiecolin]

I actually come across that a lot; I'm guessing the term isnt as common; same if I asked WR at some casinos.
Might be a language barrier?

Maybe I should have asked for a COLonic rinse?

 

[muziq]

will echo others me too got bonus banned @21

i hope the rep will look all the 21 casino bonus bannes and give all other one more chance

 

[Casinomeister]

.

....
The only thing I found curious is that live chat asked me to explain what flushing meant!

The whole "flushing" thing is an older term that newbies don't get - we should change this to "Locks Withdrawals" since it is basically the same thing. This is part of their rating score and is included in their review.

 

[geordiecolin]

.
The whole "flushing" thing is an older term that newbies don't get - we should change this to "Locks Withdrawals" since it is basically the same thing. This is part of their rating score and is included in their review.

I always took flushing as being a term for pushing the withdrawal through the system and live chat took it that way also?
I am even becoming an old fashioned fart with my casino slotting now

 

[bamberfishcake]

I actually come across that a lot; I'm guessing the term isnt as common; same if I asked WR at some casinos.
Might be a language barrier?

Language barrier maybe but bad customer service is rife in the industry because it works well for cancelled withdrawals and frustrating customers.

Call me an old cynic but its my experience that shows the majority of these agents are badly trained or deliberately stupid. Im talking in general here and will make my own mind up about this group as have not had any recent experience to comment.

I think its a great start they are here for the baptism and will be depositing this week hopefully for a try out.

 

[geordiecolin]

Language barrier maybe but bad customer service is rife in the industry because it works well for cancelled withdrawals and frustrating customers.

Call me an old cynic but its my experience that shows the majority of these agents are badly trained or deliberately stupid. Im talking in general here and will make my own mind up about this group as have not had any recent experience to comment.

I think its a great start they are here for the baptism and will be depositing this week hopefully for a try out.

I'm still waiting for my docs to be approved but other than that I've nothing bad to say about them.

 

[mitak11]

I have been playing in this casino for months. Very easy check, within 3 days the withdrawal is in my account. No problem with the documents.A gain of nearly 2000 pounds on a 1 pound bet on Viking Clash.The games are doing very well, I'm having fun at this casino. I don't mind locking out withdrawals because I never turn over the money. I'm waiting to be paid always.

 

[Lobo]

When I choose a casino, the most important thing is fast withdrawals. So fast that I can just drop in on the livechat and have them process it in seconds. Or, at least it gets processed within a few hours. Waiting many days for a Skrill withdrawal, on a fully verified account, is BS.
I don't understand why more casinoes not are focusing on super fast withdrawals. That is trust on a high level, and players will for sure return and play more.
Fix your withdrawal speed, 21Casino, and you might see me around.

 

[geordiecolin]

Well that went smoother than I expected for a first withdrawal. Docs verified and the money is in my account already despite it being a visa payment

 

[wulp2]

I tried 21 Casino yesterday and what a rush sofar, lets see how they treat my withdrawal. I deposited 200 and I withdrew 6K, 2 hours later!!
They claim a 48 hour document review, lets also see if that can be improved...
I will be back!

 

[hhhelllo]

I played at hello casino and tonight.. mgic all the... crushing the games that usually eat my bankroll everytime...

I dont know what to expect from imperirum for a wire transfer... the 50$ gift to bank fee is inevitable...

how can they offer etransfers deposits since soo long and still only have wire transfer only for withdrawal option if you axe a canadian... They would eat the canadian market alive if they realzed a couple things n1 and direx had no problem understanding

blueprint are very fun to play on this platform, the only app that beat this level of quality is the mansion, group ,mobile app; but who want to wait a week for a pending withdrawal to an e wallet

really look forward to give them action if they can pocess that week or so... I remember last wire I receive from casino bank lost it, were afraid and charges me an agressive 80$ for not telling them anything but.. its a financial company

good luck 21casino

 

[Maja Branders Partners]

When I choose a casino, the most important thing is fast withdrawals. So fast that I can just drop in on the livechat and have them process it in seconds. Or, at least it gets processed within a few hours. Waiting many days for a Skrill withdrawal, on a fully verified account, is BS.
I don't understand why more casinoes not are focusing on super fast withdrawals. That is trust on a high level, and players will for sure return and play more.
Fix your withdrawal speed, 21Casino, and you might see me around.

Hi @Lobo
This is our first priority and we do work on that. Thank you for sharing with us

 

[Maja Branders Partners]

I tried 21 Casino yesterday and what a rush sofar, lets see how they treat my withdrawal. I deposited 200 and I withdrew 6K, 2 hours later!!
They claim a 48 hour document review, lets also see if that can be improved...
I will be back!

@wulp2 Congratulations
I hope everything goes smoothly for you