Hi all,
I’m new to the forum and wanted to share my experience about 21 Grand Casino slow paying
I made an initial withdrawal request of £145 on 8 September through Click and Buy. They replied a week later asking for documents and photocopies of cards. On 25 September my documents were accepted and I was promised that my pending cashouts would be processed shortly. Two weeks later and I had still not received any money. I entered the support chat and ‘Elie’ said that I would “ get [my] money very soon today or tomorrow”. That promise was made on 10 October. On the 11 October I called the support line and I was informed that I needed to wager £30 more in order to make the withdrawal valid. So, it took over a month for someone to tell me that the problem with the withdrawal was the fact I hadn’t bet enough.
I wagered the required amounts and made another withdrawal of £140.00 through ClickandBuy on October 12. I still haven’t received the money (31 Oct today). I have called the support line three times and on two occasions they said they would ring me back or send me an email. I didn’t receive any calls or emails. I’ve probably spoken to the support chat team over 20 times and every time they say that I will get the money “soon” but when pressed can’t commit to an exact date.
Any ideas on what I can do?
Thanks for reading!
Ralph
I’m new to the forum and wanted to share my experience about 21 Grand Casino slow paying
I made an initial withdrawal request of £145 on 8 September through Click and Buy. They replied a week later asking for documents and photocopies of cards. On 25 September my documents were accepted and I was promised that my pending cashouts would be processed shortly. Two weeks later and I had still not received any money. I entered the support chat and ‘Elie’ said that I would “ get [my] money very soon today or tomorrow”. That promise was made on 10 October. On the 11 October I called the support line and I was informed that I needed to wager £30 more in order to make the withdrawal valid. So, it took over a month for someone to tell me that the problem with the withdrawal was the fact I hadn’t bet enough.
I wagered the required amounts and made another withdrawal of £140.00 through ClickandBuy on October 12. I still haven’t received the money (31 Oct today). I have called the support line three times and on two occasions they said they would ring me back or send me an email. I didn’t receive any calls or emails. I’ve probably spoken to the support chat team over 20 times and every time they say that I will get the money “soon” but when pressed can’t commit to an exact date.
Any ideas on what I can do?
Thanks for reading!
Ralph