Hi guys, my issue with Staybet is stressing me out at this point and I don’t know how I should proceed. I made a post earlier regarding this issue but maybe I didn’t provided enough details so I’m reposting it with more details now for better advice or anything that might help my case.
In July I claimed a 75% casino bonus by depositing 2000SEK. I was ecstatic when I finally hit big, 95+ thousand kronors! This was insane for me. Not wanting to lose this big of a win I made sure that I kept following the bonus terms and conditions. When I completed the wagering requirement of this bonus I had a total of 97+ thousand kronors.
I talked to a live chat agent thereafter and was instructed to upload documents for verification on my account which I did right away. Seven business days later I was contacted by Staybet through email to send in an additional document so I attached the requested document on my email reply. Two business days later I had not received a reply so I went on live chat to ask of my verification status. I was then informed to upload the additional document on my Staybet account instead of emailing it. Another two business days passed and my account was verified!
I requested my first withdrawal of 10,000SEK(their maximum withdrawal limit per day) with Skrill in August after the account verification procedure was done and approved by Staybet. This withdrawal was pending for approximately one week due to maintenance work with Skrill so their support agent advised me to cancel the withdrawal and instead request a new one by bank transfer to quicken the process. As advised, I made a bank transfer withdrawal request of 10,000SEK after cancelling the first one.
A week passed and I had not yet received my funds so I contacted support to check the status. The agent assured me they had registered my request and will be processing it. Fast forward to two weeks, I was still waiting for my funds so I expressed my concern to one of their live chat agents who was very understanding and apologetic for the long pending time. I was glad to hear that my withdrawal should be approved by that day according to the agent.
Unfortunately, my withdrawal was not approved due to the payment department being understaffed I was told. Five business days later to when I was told the request should have been approved I logged into my account to check the status of my withdrawal. To my confusion the 10,000SEK had been returned to my Staybet account balance. This was later explained to be a technical issue so I confirmed with the support agent if Skrill withdrawals are now available and proceeded with making a new request by Skrill.
After 48 hours of my new Skrill withdrawal there was no process of my request so I went on live chat for an update of what was going on. The support agent(different from the last one I spoke to) told me that the long pending time was due to them not usually processing withdrawals by Skrill or Neteller. He then advised me to make a withdrawal by bank transfer as another support agent had done before. I informed him of what happened the last time I requested a bank transfer payment but he assured me that the technical issue would not occur again, as he would notify the relevant department to keep an eye on my payment. I felt hopeful that this time my payment would be processed so I went ahead and made a new 10,000SEK bank transfer request on a Friday after cancelling the Skrill withdrawal.
The following Monday I contacted Staybet to ask what their preferred 3rd party resolution/complaint service is as my payment was sadly still listed as pending. The support agent then advised me to make a complaint on their Askgamblers site. I believe this is an online affiliate though, not an official complaint service.
Please, can anyone shed some light on what a PAB is all about and if my payment issue can be resolved?
In July I claimed a 75% casino bonus by depositing 2000SEK. I was ecstatic when I finally hit big, 95+ thousand kronors! This was insane for me. Not wanting to lose this big of a win I made sure that I kept following the bonus terms and conditions. When I completed the wagering requirement of this bonus I had a total of 97+ thousand kronors.
I talked to a live chat agent thereafter and was instructed to upload documents for verification on my account which I did right away. Seven business days later I was contacted by Staybet through email to send in an additional document so I attached the requested document on my email reply. Two business days later I had not received a reply so I went on live chat to ask of my verification status. I was then informed to upload the additional document on my Staybet account instead of emailing it. Another two business days passed and my account was verified!
I requested my first withdrawal of 10,000SEK(their maximum withdrawal limit per day) with Skrill in August after the account verification procedure was done and approved by Staybet. This withdrawal was pending for approximately one week due to maintenance work with Skrill so their support agent advised me to cancel the withdrawal and instead request a new one by bank transfer to quicken the process. As advised, I made a bank transfer withdrawal request of 10,000SEK after cancelling the first one.
A week passed and I had not yet received my funds so I contacted support to check the status. The agent assured me they had registered my request and will be processing it. Fast forward to two weeks, I was still waiting for my funds so I expressed my concern to one of their live chat agents who was very understanding and apologetic for the long pending time. I was glad to hear that my withdrawal should be approved by that day according to the agent.
Unfortunately, my withdrawal was not approved due to the payment department being understaffed I was told. Five business days later to when I was told the request should have been approved I logged into my account to check the status of my withdrawal. To my confusion the 10,000SEK had been returned to my Staybet account balance. This was later explained to be a technical issue so I confirmed with the support agent if Skrill withdrawals are now available and proceeded with making a new request by Skrill.
After 48 hours of my new Skrill withdrawal there was no process of my request so I went on live chat for an update of what was going on. The support agent(different from the last one I spoke to) told me that the long pending time was due to them not usually processing withdrawals by Skrill or Neteller. He then advised me to make a withdrawal by bank transfer as another support agent had done before. I informed him of what happened the last time I requested a bank transfer payment but he assured me that the technical issue would not occur again, as he would notify the relevant department to keep an eye on my payment. I felt hopeful that this time my payment would be processed so I went ahead and made a new 10,000SEK bank transfer request on a Friday after cancelling the Skrill withdrawal.
The following Monday I contacted Staybet to ask what their preferred 3rd party resolution/complaint service is as my payment was sadly still listed as pending. The support agent then advised me to make a complaint on their Askgamblers site. I believe this is an online affiliate though, not an official complaint service.
Please, can anyone shed some light on what a PAB is all about and if my payment issue can be resolved?