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Thread: Betfair Bonus Fiasco

  1. #21
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    Quote Originally Posted by FrankT View Post
    So have Betfair refused to pay the winners while keeping all the funds from the losers?
    From what I've read elsewhere, yes. Shameful indeed. Sort of thing you'd expect from a small semi-rogue outfit, not from one of the biggest there is. A dark day for online gaming this if even the biggest places can no longer be trusted. It sounds like they got hit hard by people taking them up on their promo and they then realised that their offer was too generous so decided to turn rogue.

  2. #22
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    It seems moronic of Betfair to sacrifice their reputation in order to save a few quid.

    Edit: Sorry for the ranting but I am fuming about this.

  3. #23
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    I think it's shameful either way. But if what you're saying is true...and from the sound of that email they sent out, it might be...then it's purely criminal. I don't see how any amount of money can be worth so thoroughly destroying your company's reputation, but then people are shortsighted.

    The only way to make this right would be to return the winnings to every single player. Having said that, if they are intent on rolling back the bonuses, they should certainly be expected to refund any losses incurred by other players over the weekend as well, on any deposits that were made while the house was falsely representing the bonus the player would receive.

    After reading this, and I've been kicking around this question for awhile, I've decided I'm never giving more than a 25% bonus on anything when I start up. Better to just do guaranteed pots, player points buyins and rakebacks, and give decent odds, let players come for the games and not just to scrape. Giant bonuses are looking more and more like a lose/lose proposition for casinos all the time. Although I've never heard of a ****up quite as idiotic as this one was.

  4. #24
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    Quote Originally Posted by spoonboy View Post
    I think this thread should be moved to the main section. This is no joking matter.
    I agree that because of the gravity of this matter this thread should be moved to the main section. I was really surprised that I was the first one to post about this issue here. It was also not my intention to make fun of anyone who got money stuck in there. The video was just too much spot-on description of the events to not be posted.

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    It looks as though the person responsible has already been fired.

    http://www.egrmagazine.com/jobs/6043...ustomers.thtml .

    Note in point 6, that you must have integrity.

    LOL
    !

  6. #26
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    Quote Originally Posted by FiletOFish View Post
    It looks as though the person responsible has already been fired.

    http://www.egrmagazine.com/jobs/6043...ustomers.thtml .

    Note in point 6, that you must have integrity.

    LOL
    !
    It doesn't to me.

    Surely the person responsible would be the casino promotions manager and not someone in marketing who deals with high value customers? Bear in mind this offer was for all Betfair users and not just high value ones.

    There is a position for sports promotion executive who reports to the sports promo manager so I expect the same positions are held by people in the casino department.

  7. #27
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    Well, Betfair DOING CHARGEBACKS

    When PLAYERS don't like the outcome of the games, and decide to chageback their losses, they are EVIL. Well, the SAME standards should apply to BOTH parties. Once a casino has paid, TOUGH, too late - should have been more alert.

    Is Betfair on the "no can do" list here?

    If not, affected players should
    PAB
    straight away, so Max can get to the bottom of this.

    Unless players DID break SPECIFIC rules, it is NOT good enough to confiscate winnings just because a promotions manager didn't do his maths properly.

    The ease with which Moneybookers handed back the money ALSO requires investigation. Was evidence of "just cause" shown to them, or did they just go ahead and do it. A complaint to the UK FSA might be worth a try, particularly from any UK players. A demand under the data protection act for all information held on an affected Moneybookers player is also worth a go. For £10, you might see evidence of what convinced them to give the money back, and this might show they acted illegally.

    IF I chargeback on a credit card, it doesn't "just happen", I have to put forward a case, and the merchant gets the chance to give their side, and make amends if warranted BEFORE a chargeback can proceed.

    If they had paid back to a credit card, or a bank account, Betfair would NOT have found it so easy to grab the money back.

    If you want "justice", try the
    PAB
    route, and/or a formal complaint to the regulator where they are licensed.

    This is not the FIRST time this has happened in the industry, and the casinos involved had to back off somewhat, and only "got away" with not paying when clear violations of the promotional and general terms were comitted.

    Prime Casino once made the error of doing a "chargeback" from Neteller on a player who was paid two weeks earlier. This did NOT go down well here, and Prime had to give the money back to save themselves from a
    PR
    disaster. The view was, they have already paid, so TOUGH - take the hit and learn from the mistake.

    Betfair could find they lose any trust players have in future promotions, and many sound ones will be unsuccessful simply because they look "too good to be true", and players will stay away thinking they have "done it again" and risk another round of confiscations of bonuses and winnings.
    Trust me, I'm a weatherman.

  8. #28
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    Betfair Hitler Video

    Don't know if its been posted over here yet but if any of you played betfair casino this weekend you might find this funny.....Casinomeister gets a mention!

    [ame="http://www.youtube.com/watch?v=qV3h_lDppT8"]YouTube - hitlerbetfair_0001.wmv[/ame]

  9. #29
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    Quote Originally Posted by vinylweatherman View Post
    Well, Betfair DOING CHARGEBACKS

    When PLAYERS don't like the outcome of the games, and decide to chageback their losses, they are EVIL. Well, the SAME standards should apply to BOTH parties. Once a casino has paid, TOUGH, too late - should have been more alert.

    Is Betfair on the "no can do" list here?

    If not, affected players should
    PAB
    straight away, so Max can get to the bottom of this.

    Unless players DID break SPECIFIC rules, it is NOT good enough to confiscate winnings just because a promotions manager didn't do his maths properly.

    The ease with which Moneybookers handed back the money ALSO requires investigation. Was evidence of "just cause" shown to them, or did they just go ahead and do it. A complaint to the UK FSA might be worth a try, particularly from any UK players. A demand under the data protection act for all information held on an affected Moneybookers player is also worth a go. For £10, you might see evidence of what convinced them to give the money back, and this might show they acted illegally.

    IF I chargeback on a credit card, it doesn't "just happen", I have to put forward a case, and the merchant gets the chance to give their side, and make amends if warranted BEFORE a chargeback can proceed.

    If they had paid back to a credit card, or a bank account, Betfair would NOT have found it so easy to grab the money back.

    If you want "justice", try the
    PAB
    route, and/or a formal complaint to the regulator where they are licensed.

    This is not the FIRST time this has happened in the industry, and the casinos involved had to back off somewhat, and only "got away" with not paying when clear violations of the promotional and general terms were comitted.

    Prime Casino once made the error of doing a "chargeback" from Neteller on a player who was paid two weeks earlier. This did NOT go down well here, and Prime had to give the money back to save themselves from a
    PR
    disaster. The view was, they have already paid, so TOUGH - take the hit and learn from the mistake.

    Betfair could find they lose any trust players have in future promotions, and many sound ones will be unsuccessful simply because they look "too good to be true", and players will stay away thinking they have "done it again" and risk another round of confiscations of bonuses and winnings.
    Just to answer the bolded, I once had my Moneybookers account closed and funds confiscated because St Minver (who operate bingo sites) made a direct complaint.

    I complained to St Minver who admitted a mistake and re-opened my account immediatly.

    It took Moneybookers over 5 weeks/daily e-mails from me and multiple e-mails from St Minver to re-open my account.
    They never did answer the section of my complaint that asked why they, without question, accepted everything the merchant had said but never listened to me. Even though I pressed them on it specifically multiple times.

    Of course I understand that the merchant will generate more profit than me over any period and that's why I got such shoddy treatment, but I am a paying customer and deserve a good level of service.

    Moneybookers are to quick to forget that they have a responsibility to protect all users of their service.

  10. #30
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    There is an ongoing thread here:

    http://www.casinomeister.com/forums/...ir-casino.html

    Which should definitely be moved to this forum, or the Bonus Issues Complaints forum.

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