March 2021 PAB Summary

Pabs for 01 March - 01 April

Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Closed
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Unknown
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Issue summary
Unfortunately, player provided no description of their complaint.
Conclusion
Player never returned to explain their complaint, case will be considered abandoned and closed.
Casino
AllSpinsWin
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player claims casino has repeatedly accused them of breaking Terms only after attempting to withdraw winnings and that in the latest instance, has become unresponsive instead of admitting "error" and paying.
Conclusion
Player has not responded to us so we have closed this case.
Casino
Casino Classic
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
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Issue summary
Player says they forgot their password and now are locked out of their account and can't access their winnings.
Conclusion
Player banned from Casinomeister for PAB fraud.
Casino
Casino Friday!
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
T&C Dispute
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Issue summary
Player says they were only trying to help their father when they accessed his account but that casino said it was a breach of terms.
Conclusion
The casino reviewed the evidence against the player -- a couple times -- and decided to stick to their original decision. Given that there were multiple Terms violations to which the player freely admitted that was their call to make. Case closed.
Casino
Crazyluck
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player reported being stalled for over 6 months on a simple withdrawal.
Conclusion
We decided this complaint was vexatious and cancelled it.
Casino
Deluxe-Bet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player agreed to commit fraud with another person and is incensed that the casino will not cooperate.
Conclusion
The PAB service is not available to those who are having difficulties committing fraud, case closed.
Casino
Fansbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
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Issue summary
The player says the casino's Terms regarding excluded games are vague and because of that their winnings were voided.
Conclusion
Player did not respond to us -- case closed.
Casino
Fortune Clock
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player reports "each withdrawal attempt is rejected ... due to 'technical difficulties'".
Conclusion
Player did not respond to our repeated attempts to contact them, so case closed.
Casino
FortuneJack
Status
Waiting for Response
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Shortly after winning, the player says their account was locked, they did not receive their payment and when eventually contacted, the casino accused them of fraud.
Conclusion
This case is in progress.
Casino
King Billy Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Source of Wealth
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Issue summary
Player feels casino requiring too much information.
Conclusion
Player paid in full.
Casino
Lucky Nugget
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Responsible Gambling
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Issue summary
Player claims they were able to register, deposit, play and lose while a 6 month exclusion from the casino group was in effect.
Conclusion
Casino refused to discuss issue with us.
Casino
Mr Green Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says despite following the casino's instructions, they have been trying to withdraw for nearly 3 months without success.
Conclusion
Player had to take their case to the casino's designated ADR -- MrGreen's rules -- but they did get paid. Case closed.
Casino
NYspins
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player says after they submitted their KYC the casino closed their account and, despite their protests, maintains they have the right to do so without explanation.
Conclusion
In progress.
Casino
Playamo Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Players says their account was closed during the verification process and that they've been trying to get their money ever since.
Conclusion
Unfortunately, issues that date back a year or more are generally considered too old and are not eligible for the complaints service here at Casinomeister. This particular case dates back to 2018 and is therefor excluded from the PAB process.
Casino
Playojo Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
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Issue summary
Player says they had trouble with a game shutting down and bonuses and free spins not materializing.
Conclusion
Casino provided evidence that the player's claims were invalid. Player was unavailable for further comment.
Casino
Praise casino
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Non-payment
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Issue summary
Player feels casino has been stalling payment.
Conclusion
Player has been paid.
Casino
Refuel casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
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Issue summary
Player says they "lost money" and were blocked when they reported finding a bug in a game.
Conclusion
Both the casino and the game provider have given statements that there was no error in the player's game. If the player wishes to pursue this they'll have to take it to the casino regulator (Malta) for further action.
Casino
Royal Oak Casino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Player says deposits not showing up in casino account, but their bank says they were indeed made.
Conclusion
In progress.
Casino
SlotsHall
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
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Issue summary
Player says that majority of withdrawal amount requested has been confiscated and the remainder has not yet been paid.
Conclusion
Casino claims the appropriate payment was sent, waiting for confirmation from the player.
Casino
SlotsMillion
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says that after requesting a withdrawal and having documents verified, the casino blocked their account and has not yet payed -- giving a variety of reasons.
Conclusion
Player did not respond to us -- case closed.
Casino
Sun Palace Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Player claims that $70 left their account during a period when they didn't play; the casino has refunded them only $10.
Conclusion
The player seemed to be confused regarding the charges on their account. The casino offered a "good will" settlement but the player was unavailable for further comment. Case closed.
Casino
Vera and John
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
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Issue summary
Player ignored the PAB guidelines, no description of the problem was ever given and player is unresponsive.
Conclusion
Case closed.
Casino
Videoslots
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Player says that despite documents being verified, their account was closed, their winnings were not paid out and they were given conflicting information.
Conclusion
The casino has good evidence that the player attempted to defraud them. Case closed and player banned here at Casinomeister.
Casino
Voodoo Dreams
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
Source of Wealth
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Issue summary
Player claims that the casino is making excessive demands for SoW documentation.
Conclusion
Casino has not yet specified what exactly it is that they need. Case is still in progress.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.