May 2021 PAB Summary

Pabs for 01 May - 01 June

Casino Status Jurisdiction PAB Type
Casino
21Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player says casino often tries to pay them via a previous card and that their account is now blocked.
Conclusion
This casino's Terms state that the player must follow the complaints procedure specified in their Terms. Typically if all else fails, that will mean going to their designated ADR.
Casino
Betpat Casino
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
T&C Dispute
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Issue summary
Player says casino has confiscated their winnings claiming Terms violation.
Conclusion
Case in progress.
Casino
CASINOIN
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Source of Wealth
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Issue summary
Player says casino promised SoW verification would take 5 days but that 10 have passed and no word yet.
Conclusion
Player has ignored the rules = PAB closed.
Casino
Casino Extreme
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Player says casino cancelled their winnings after they asked to change their email (problems with Yahoo blocking casino-related communications) and told them this "indicated false data when registering".
Conclusion
The casino reversed itself and restored the player's winnings. The player reports payment received, case closed.
Casino
Genesis Casino
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
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Issue summary
Player claims the casino's software repeatedly caused errors and stopped him from getting proper results on his bets.
Conclusion
Case in progress
Casino
iNetBet EU
Status
Waiting for Response
Jurisdiction
Curaçao - Unspecified
PAB Type
T&C Dispute
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Issue summary
Player says casino declined withdrawal due to Terms violation.
Conclusion
Case in progress.
Casino
Inetbet
Status
Waiting for Response
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
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Issue summary
Player said the casino cancelled a withdrawal request and asked the player to withdraw via a different method. Player did that, results TBD.
Conclusion
Case in progress.
Casino
Ivi Casino
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player says they have been waiting two months for their withdrawal to be paid.
Conclusion
The casino had proposed a payment plan, the player accepted, now a week later and still no payments received. Case in progress.
Casino
LeoVegas
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says that after winnings mounted, the casino did not accept documents offered to verify the deposit method. They first froze and then closed their account and cancelled their winnings with no further explanation.
Conclusion
The last we heard there was some ongoing negotiations between the casino and the player: case in progress.
Casino
LeoVegas
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player says they have been locked out of their account and unable to access their balance for over two weeks for "security reasons".
Conclusion
Case in progress.
Casino
Locowin Casino Review
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Conclusion
In progress.
Casino
LunaCasino
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Player feels they should be considered eligible for a refund as they were allowed to sign up and deposit despite being registered with GamStop.
Conclusion
The casino has provided evidence to show that the player used significantly different details when they registered at the casino than when they registered at Gamstop. Gamstop only works if most or all of the player's details are a match. Case closed.
Casino
Royal Panda Casino
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says casino told them twice that their payment was sent, then that it was not sent, then that it was sent. Player has yet to receive withdrawal.
Conclusion
Royal Panda is being taken over by LeoVegas so case details had to be sent to them. No response yet, case in progress.
Casino
Rubyslots
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says they submitted their documents and a withdrawal request three months ago; it took a month to get verified and they still have not been paid.
Conclusion
Case in progress.
Casino
SkolCasino
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player says that casino only had problem with joint account deposit when they tried to make a withdrawal.
Conclusion
Case in progress.
Casino
SunPlay
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Player says casino only asked if they were "comfortable with" their deposits after a "winning streak"; that the last withdrawal has not been paid and the casino has stopped communicating.
Conclusion
The casino insisted that the player take their issue to the designated ADR.
Casino
Sven-Play
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player claims their balance has been deleted and their withdrawal not paid. Update: player says withdrawal paid, but balance still at 0.
Conclusion
Case in progress.
Casino
VegasBaby
Status
In Progress
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
After a modest deposit and win the player tried to withdraw. KYC was accepted but player was told "account is under review". Casino stopped responding.
Conclusion
Case in progress.
Casino
Wheelz
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
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Issue summary
Player feels they should have been excluded across entire casino group.
Conclusion
In progress.
Casino
WinMonaco
Status
In Progress
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player claims that after winning, the casino closed their account.
Conclusion
Case in progress.
Casino
Xplaybet.com
Status
Waiting for Response
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
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Issue summary
Player says that despite KYC approval, their account is now blocked and their winnings still unpaid after two months.
Conclusion
Case in progress.
Casino
Betway
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says that despite providing documents, their account was closed and the casino has become unresponsive.
Conclusion
Casino only allows cases to be handled by their designated ADR.
Casino
Bitcasino.io
Status
Waiting for Response
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Player says he lost his account info at the casino but wants to access the account.
Conclusion
So far the player has given us nothing to identify himself: no name, no account number, etc. If you can't, or won't, identify yourself the chances of resolving your issue are pretty much zero. Case in progress.
Casino
dafabet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Player had been allowed to play from a restricted country, had been told they'd receive a full refund. That refund hasn't been processed.
Conclusion
Player decided to take the issue elsewhere. Case closed.
Casino
Fun Casino
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
Source of Wealth
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Issue summary
Player says they have not been verified despite providing a long list of documents and photos -- "it's impossible to satisfy their never ending requests".
Conclusion
The casino has explained what is required for the player to complete the SOW process and it does not seem unreasonable. The case is still in progress.
Casino
rocketpot.io
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Player says casino has told them they must turn over previous, unrelated deposits before they can make a withdrawal.
Conclusion
Case in progress.
Casino
SlotoCash Casino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player claims their payout has been denied and the casino is unresponsive.
Conclusion
In progress.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.