August 2020 PAB Summary

Pabs for 01 August - 01 September

Casino Status Jurisdiction PAB Type
Casino
21Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player objects to the placement of the Max Bet button, feels there should be a confirmation request.
Conclusion
Casino said "we've investigated and there are no Responsible Gaming concerns". Case closed.
Casino
24Monaco
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Technical Issues (Software)
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Issue summary
Game malfunctions, casino non-responsive to the problem.
Conclusion
Player did not respond to our questions. Case closed.
Casino
888 Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Casino not responding to withdrawal request after 3 days.
Conclusion
888 does not accept player complaints so unfortunately we were unable to help.
Casino
AgentSpins
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player feels they are being stalled after very large win.
Conclusion
Player never returned to answer some basic questions, case closed.
Casino
Arcanebet
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
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Issue summary
Casino not paying player, claims "bonus abuse".
Conclusion
Player did not respond to us. Case closed.
Casino
Betmaster
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Player asked for their account to be closed but was still able to access it and make deposits.
Conclusion
Given the jurisdiction and the slim chance of success here the player cancelled the PAB.
Casino
Campeonbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Casino claims player broke terms and refuses to pay.
Conclusion
Player broke PAB rules. Case closed.
Casino
ElRoyale
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player claims casino insists on paying winnings in bitcoin instead of a wire transfer.
Conclusion
Player reports casino has begun payments.
Casino
Fairspin
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Player has a variety of complaints with this casino including SE.
Conclusion
Player did not respond to our request for further information. Case closed.
Casino
GossipSlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Casino closed player's account week's ago and has not yet explained why.
Conclusion
Player unavailable for further discussion, case closed.
Casino
Grandbay
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Casino claims player broke bonus terms; player feels customer service misled them.
Conclusion
Casino will not respond. Case closed.
Casino
JupiterSlots
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player claims casino will not pay winnings, return deposits or respond to emails.
Conclusion
Casino insisted player take their issue to eCogra.
Casino
King Billy Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Casino closed player's account and now displays a "your country is restricted" notice.
Conclusion
Player unresponsive and has not returned to the site. Case closed.
Casino
Kitty Bingo
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
When player attempted to withdraw winnings, casino locked player's account and became unresponsive.
Conclusion
Casino would not discuss the issue, said the player had to take it to their designated ADR. Case transferred and closed.
Casino
Ladbrokes
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Ladbrokes only allows cases to be handled by their designated ADR.
Casino
Lapalingo Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player claims casino charged them 30 euros for getting their first name wrong.
Conclusion
Player reports case has been resolved. PAB closed.
Casino
Malina Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Casino closed account saying deposit came from another party. Player denies this.
Conclusion
Player could not complete KYC. Case closed.
Casino
MuchoVegas
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Casino says player broke bonus terms, player says they didn't.
Conclusion
Player did not respond to some basic questions, hasn't been back. Case closed.
Casino
Novibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
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Issue summary
Player had no problem with KYC, but when they tried to withdraw winnings, they were told "it was not me playing" and their deposti was returned.
Conclusion
The evidence available from the casino did support their actions against this player. Case closed.
Casino
Playfrank
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player claims casino's help desk advice led them to break terms.
Conclusion
Casino refuses to respond to us. Case closed.
Casino
RedRose
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Player says they broke bonus terms but should be paid regardless.
Conclusion
Casino disagrees and will adhere to their terms. Case closed.
Casino
Slotastic
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Casino claimed the player had violated bonus Terms but did not specify how or where. Player claims Terms breach was an accident.
Conclusion
Casino never responded, case closed.
Casino
SpinMadness
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Casino claims Max Bet violations which the player disputes.
Conclusion
Casino will not respond. Case closed.
Casino
Springbok
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Casino says player broke coupon terms.
Conclusion
Player never responded to our request for further information. Case closed.
Casino
Springbok
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Winnings denied. Player claims bonus entrapment.
Conclusion
Casino will not respond. Case closed.
Casino
Sultanbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Casino not paying or responding to player.
Conclusion
This was a repeat of a previous case and the player was unresponsive. Case closed.
Casino
SunriseSlots
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player says casino took 3 weeks to approve withdrawal; now wondering how long it will take to arrive.
Conclusion
Player reported payment received, case closed.
Casino
TempleNile
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Casino claims player broke terms, player claims bonus invalid.
Conclusion
Casino returned deposit, player played it to zero. Case closed.
Casino
Topsport
Status
Closed
Jurisdiction
Other
PAB Type
Non-payment
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Issue summary
Player claims casino refused to pay withdrawal without an IBAN number, despite the fact that Australian banks don't use IBANs.
Conclusion
Casino will not respond. Case closed.
Casino
VulkanVegas
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Player claims "abnormal losing streak, unfair games and fake eCOGRA test certificates" and would like their money returned.
Conclusion
We found none of the claims to be true insofar as the available evidence would indicate. Unfortunately, testing games for fairness is beyond the scope of the PAB service.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.