April 2020 PAB Summary

Pabs for 01 April - 01 May

Casino Status Jurisdiction PAB Type
Casino
1xbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
+ Read More
Issue summary
Player who opened an account in order to play with money from an unnamed third party has questions about "fake site".
Conclusion
Player was being a mule in order to launder someone else's money, case closed.
Casino
32Red
Status
Closed
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Other
+ Read More
Issue summary
Player annoyed game no longer available in their country.
Conclusion
Situation explained to player, not much else to be done.
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
+ Read More
Issue summary
Player claims casino is "offering fake slots and are unlicensed".
Conclusion
The casino was unresponsive, player recovered their money through their bank.
Casino
Allobet
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
+ Read More
Issue summary
When player tried to withdraw winnings, casino returned initial deposit and closed the account.
Conclusion
Player had multiple accounts at Casinomeister using different identities. Case closed and player banned for PAB fraud.
Casino
AstralBet Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
+ Read More
Issue summary
Casino refuses to pay withdrawal, player claims not in violation of bonus terms.
Conclusion
Casino claims payer paid; player AWOL.
Casino
BetVictor
Status
Closed
Jurisdiction
UKGC
PAB Type
Technical Issues (Software)
+ Read More
Issue summary
Player had issue with specific game.
Conclusion
Player had no evidence to support their claims that the game was faulty. Case closed.
Casino
BetSwagger
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Casino refuses to pay out winnings or provide explanation for not doing so.
Conclusion
Casino refused to cooperate with the PAB process, case closed and the casino marked for a future Casinomeister Warning.
Casino
Betfair
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Gamstop issue.
Conclusion
Player banned for having multiple forum accounts and abusing the PAB service.
Casino
BigDollar
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
+ Read More
Issue summary
Casino not paying withdrawal request, not responding to recent calls or emails. Player accepted bonuses.
Conclusion
Casino never responded but after considerable prodding they did pay the player.
Casino
Bitstarz Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
+ Read More
Issue summary
Casino accused the player of multiple identities at the casino.
Conclusion
Casino provided satisfactory evidence, player booted for PAB fraud and case closed.
Casino
Bitstarz Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Delayed payment from casino.
Conclusion
OP used false details during account registration and fake documents during KYC: case closed, OP bootified.
Casino
Casilando
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
+ Read More
Issue summary
Player claims casino has been stalling on a withdrawal for three months.
Conclusion
Player was unavailable to respond to basic questions about their complaint, case closed.
Casino
CasinoIrishLuck
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
+ Read More
Issue summary
Casino has been requesting more and more documents for over three weeks.
Conclusion
Casino finally paid in full.
Casino
CasinoJoy
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
+ Read More
Issue summary
Casino not responding to withdrawal request.
Conclusion
Issue resolved to player's satisfaction.
Casino
CasinoNapoli
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Casino claims player broke terms and is refusing to pay out winnings.
Conclusion
Casino provided convincing evidence that player did indeed break terms.
Casino
CasinoSieger
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
+ Read More
Issue summary
Player received bonuses and free spins, casino will not pay out withdrawal.
Conclusion
Player not answering our questions. Case closed.
Casino
CasinoSuperlines
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Player claims casino refuses to pay winnings.
Conclusion
Player admits to breaking terms, casino is within their rights.
Casino
CasinoToken
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
+ Read More
Issue summary
Casino claims winnings were "lost" because the winning bets never happened because there was a "dropped connection" during game play. Player had a screenshot of the win and a log of the game play up to that point.
Conclusion
The player was unavailable to answer basic questions about their PAB, case closed.
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
+ Read More
Issue summary
Casino not paying out withdrawal due to Source of Wealth issue.
Conclusion
Player did not provide SoW documents, became unresponsive. Case closed.
Casino
CherryFiesta
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Player claims the casino is dragging out verification procedures in order to avoid paying.
Conclusion
No response from the casino, a Warning will be posted, case closed.
Casino
Cherry Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Casino
Crazyno
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Player's documents approved, but has not received the promised withdrawal. Now casino not responding to emails.
Conclusion
Casino says player was paid in full.
Casino
DraftKings
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Player claimed that he'd had a self-exclusion complaint in with DraftKings Support for over a year, was getting nowhere.
Conclusion
Player had multiple forum accounts, lied about it, wouldn't explain himself. Case closed and player banned.
Casino
GoWild
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
+ Read More
Issue summary
The player was given a welcome bonus but when they tried to withdraw, the casino repeatedly responds with requests for additional documents.
Conclusion
Player received payment in full.
Casino
Gudar Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
+ Read More
Issue summary
Player feels their account was closed without a satisfactory reason.
Conclusion
Any casino is within their rights to close an account if no money is owed, as was the case here. Case closed.
Casino
iNetBet Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Casino claims bonus terms not adhered to, refuses to pay.
Conclusion
Casino provided good evidence that the player did break the bonus Terms.
Casino
Loki Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
+ Read More
Issue summary
Player claims game is taking more than the bet amount and/or continuing to take bets after it is closed.
Conclusion
Player did not respond to our request for information. Case closed.
Casino
LiveCasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
+ Read More
Issue summary
Despite being verified, the player has not received their withdrawal.
Conclusion
Casino reported full payment to player. Player never responded to confirm.
Casino
LordOfTheSpins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Winnings voided when player attempted to withdraw them.
Conclusion
Casino provided evidence that the player had broken the Terms regarding max bets while using a bonus.
Casino
Malina Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
+ Read More
Issue summary
Player lost too much and thinks the casino should have stepped in to do something.
Conclusion
The casino claimed Curacao e-Gaming had ruled in their favour, would not look into the issue further. Curacao e-Gaming has no official status and as such their "rulings" are highly suspect.
Casino
PlatinumReels
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Casino has sited an extensive list of reasons for delays and ultimately the non-payment of withdrawal requests.
Conclusion
Casino returned winnings to player's account.
Casino
Pnxbet
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
+ Read More
Issue summary
Player locked out of account. Can't access winnings.
Conclusion
Casino reversed their decision and re-opened the player's account. Player now able to access and withdraw their winnings.
Casino
Rubyslots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
+ Read More
Issue summary
Player feels casino's "attitude" will result in them not being paid
Conclusion
Player ignored PAB rules and was unresponsive, case closed.
Casino
Sportnation.bet
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
+ Read More
Issue summary
When player attempted to withdraw winnings, a negative balance was displayed.
Conclusion
When contacted, casino provided no explanation but did pay player in full.
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
+ Read More
Issue summary
Player was accused of multiple accounts, winnings were confiscated and deposits returned.
Conclusion
The casino verified the multiple accounts accusation, case closed. Any appeals would need to go to the relevant licensing body (Malta).
Casino
Vegasplus
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Player abandoned PAB. Case closed.
Casino
Videoslots
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
PAB fraud -- player banned.
Casino
Winbig21
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
When player attempted to withdraw winnings, their account was closed and the casinos became unresponsive.
Conclusion
Two casinos paid, third promised to pay. Player became unresponsive.
Casino
Wixstars
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
+ Read More
Issue summary
Unknown.
Conclusion
Player wrote in German, when asked to provide an English description we received no response and the player did not return.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.