Casino Complaint zreb vs iNetBet

[zreb]

Appreciate the comments. For those wondering why I waited so long trying to go through the normal means before coming to use the resources at CM, that's a reasonable question. You might think I'm crazy, but I prefer to keep my personal identity information and social media accounts separate when possible. While realistically the chance of anything negative happening as a consequence is very low, it's something you can never undo once they are brought together. So I probably knew since around new year's that I would have to use the resources here to actually have a chance of getting through to anyone at inetbet, but there were about half a dozen times where I thought to do so and said, "hm, I'll wait and do that tomorrow when I'm better rested," before finally contacting the rep near the end of January. Also of course, as I said in my original post, I was quite sick of dealing with inetbet around the end of December.

While the above is the main reason, there was also a part of me that wanted to see if inetbet is capable of resolving issues without going through CM. Aside from a few cases, they seem to have a pretty strong track record of making players here happy. But there are a few horror stories I've seen at other portals of lacking communication similar to what I've experienced - going on for months. (I was unaware of those before I had any problems myself.) Of course, not every issue can be resolved even among well intentioned individuals and sometimes mediation is needed, but I believe that as an absolute minimum a casino should be capable of at least the very basic efforts of communication with their players. In that regard, and from my personal experience, inetbet appears to have failed.

So, going forward, I will probably look into undergoing the PAB process if nothing changes. If anyone paid close attention to the dates in my original posts, while the original account verification and communication problems began over 3 months ago, it's been "only" 11 days or about 8 business days since I first contacted the rep on here. Double checking the pab rules, it looks like it's recommended to wait 10 business days from contacting the rep before moving onto the PAB process. So that gives inetbet another day or two if they wish to change course and actually contact me. If they don't do that, I'll assume they've decided not to do so and look at moving forward with the process.

I will try to keep people informed regardless of what occurs, but of course if the PAB process commences I'll have to go silent for a bit.

It's also a little strange . Why would you be patient that long . Let's see what happens .

I respect anyone's right to be skeptical. From a neutral perspective, it looks like the most likely possibilities are either that I'm not being entirely forthcoming or that inetbet's behavior falls well below the mark for a casino with integrity, right? Maybe there's that tiny chance there's some kind of non-malicious explanation to all this, but it hasn't shown itself thus far.

 

[mack341]

If you'd won $30 I doubt you would have experienced such a delay, to me it sounds like they have been poring over your gameplay and searching the terms and conditions to see if any have been broken. But as they haven't come back to you in all this time with a reason for not paying out, that in a way must be good news.

I too would tend to prefer a casino to make the right call by itself, and you have queried it with them and they haven't come back to you, so the onus is still on them; I have heard on the forum though that the kind of player protection we enjoy in the UK/Europe is basically non existent for US players, [possibly this is because of Curacao but not sure] so it does make the casinomeister PAB system even more valuable and a bit of a life saver, without it what can you do if a casino just decides to ignore you and withold your money.

Hope it all gets resolved for you soon, nothing more aggravating than dealing with unhelpful live chat and customer service.

 

[Retired IncomeNetwork Rep]

Hi all,
I was at ICE and LAC last week so I'm just catching up on the thread and everything else now I am back in reality (though my body and mind not actually caught up with that notion yet!)
I will get in touch with the relevant departments when I get to the office and find out if I can shed any light on the subject as this does seem to be an unusually long time in order to verify an account and I can fully appreciate the OPs concerns.
As verifying accounts involves handling sensitive data I don't have access to the records etc. regarding this as only few people in the business do so I will need to do some chasing/digging etc. and I will endeavor to get back ASAP.
Regards,
Steven

 

[zreb]

While I still have not received information on what is going on, I did receive an update from Steven.

In the meanwhile, the PAB has now been submitted, so I won't be able to say anything specific until that comes to a conclusion.

Regardless of outcome, I will try to inform people of anything learned once it is over.

 

[Bloatgoat]

I gotta credit you for your patience. +1

In the meantime i would have burned that online casino to the ground.

 

[zreb]

As promised, here is the update of the situation.

The TL/DR version: PAB concluded, 90%+ of money received, still no information on why money was held for 6 months, still won't communicate with me, still screwing around with my account.
_______________
PAB has concluded and money has been received, aside from $99.50 which has simply disappeared. I still have not been told in even the absolute vaguest of terms of what this has all been about or the type of issue involved - all I know is that I was asked by the rep (Steven) to resubmit my documents after the PAB conclusion. (My part of the PAB was essentially just waiting and occasionally pestering for updates.)

Beyond that, Inetbet seems to continue to engage in the exact same communication practices with me as before the PAB - essentially ignoring any communication beyond front level customer service. After submitting my documents (again, with no reason given), I received the initial confirmation of document receipt from frontline support, and then nothing until 10 days later when I was able to get through to Steven who had been on vacation.

In other words, they're still basically screwing around with me in the exact same way after the conclusion of the PAB as before, and have still not told me anything. As far as Steven has told me, he doesn't have much detailed information of the situation aside from the fact that my account underwent a standard security review, and is now cleared. Except it still clearly isn't and I still have not been told anything of this (no one else from inetbet has contacted me in any manner). Further evidence of this is that inetbet has a manual web form to submit to claim your comp points, by which they apparently reply by email. I submitted this a week ago, and of course no response received and the comp points remain sitting in my account. While it's only a bit over $50, it just confirms everything I believed that they are still ignoring all forms of communication from me (again, aside from frontline support).

Regarding the $99.50 that simply disappeared, I don't believe they are intentionally trying to steal it, but rather it's a combination of incompetence and failing to communicate. I can pretty much infer what happened from the dozen or so automated accounting emails I received and the fact that my account was zeroed out. In an act of accounting brilliance over two days, they added the remaining $99.50 to my withdrawal that was left over in change, zeroed out my account, subtracted the $99.50 again from the withdrawal and then paid me the original amount. While I already messaged Steven about this last week, it likely got lost in a few other questions I had asked about inetbet's continued (lack of) communication practices, so I'll try again.

So that $99.50 + $50-$55 in comp points are the remaining monetary items. While I don't intend to redeposit at a casino that has treated me this way, I wanted to also wrap up any other apparent problems with the account if possible. Inetbet has made this essentially impossible, still has provided zero answers to my questions of why they felt the need to hold my money and ignore my communications for 6 months, and provided me with no information on what is STILL going on with my account.

 

[zreb]

I've done my best to avoid open speculation of what exactly has been going on and wait for answers instead, but it seems pretty obvious that the answers are never coming. So speculation is about all that remains. A few things I'm 99.9% sure of, others I'm not sure at all.

One thing I'm 99.9% sure of, is that this communication practice of simply ignoring you and sending all your communications to the trash pile is simply inetbet's standard operating procedure for some group of players. I don't know exactly what defines this group of players - people who end up getting ahead and winning? Suspected fraudsters, advantage players, multiaccounters? Just people Inetbet doesn't like for some reason? I don't know the exact parameters.

But if they decide you belong to this group, they will never tell you. They will never respond to you. They will not give you a chance to try to find if there's simply some misunderstanding. You will get nothing - inetbet has decided themselves judge, jury, and executioner, and never even told you there was a case against you. I probably wasted dozens of hours of my time over 6 months trying to communicate in just about every way possible with inetbet, repeatedly, both through regular communications and even coming here to try and get answers - and nothing. Absolutely nothing. Do they not like my gameplay? Suspect fraud or multiaccounting? Maybe some manager just doesn't like me and nobody ever double checks what anyone else is doing? Who knows?

This comes from my own experience, but also from researching stories at other player portals of similar treatment towards players. The thing is, inetbet may very well be right in some instances - some of the players may actually be fraudsters or multiaccounters or whatever else. But if you are falsely caught up, you have ZERO recourse through inetbet themselves. Literally your only option is to come here. If I had not come here, I'm almost absolutely sure I would have never seen any resolution - or even a concrete reply.

I don't think that's an honest way to deal with customers - hell, even if you are the skeptical type who thinks I might still be trying to pull something on the readers here, I hope you'd still agree with me that this isn't an honest or fair way to treat players. It's a path that wastes everyone's time and makes resolution of issues impossible. Honestly at this point I don't even feel that the money involved was worth 6 months of time and frustration for me, but not getting screwed over certainly is.

As I said above, I don't know what caused all of this, so I could be absolutely completely off here, and maybe there isn't even a point to speculating, but I can give you my best guess. During the duration of my play at inetbet - about a month in total - the paydirt game had the highest random jackpot (of the normal games with a $1k seed). Based on the relatively slow jackpot movement, inetbet doesn't have a ton of players, so that remained pretty constant. I played most of my time - maybe 90% or so - on that particular slot (I played different slots at other RTG casinos, but I like to try to play the ones with bigger jackpots) - about 2, sometimes 3 deposits per week over a month.

So my best guess is one of two things - either they decided there was something they didn't like about my gameplay, or they found someone with a similar style of betting and assumed we were the same person. As I said before, inetbet doesn't seem to have a ton of players. In addition to this, I'll often only play like 10-15 lines on a slot. So it's very possible that someone else might have had the same idea as me - you know, the damned obvious idea of playing the slot with a high jackpot. So that's my best guess, they found someone doing a similar thing of playing the slot with a high jackpot most of the time, and on the off chance that person didn't play full lines, it could look pretty similar. Especially if you combine that with the fact that inetbet has relatively low limits on many of their deposit bonuses in the $100 range, you could end up with a few factors that look similar.

So that's literally the only speculation I can even think of on what might have triggered a flag - and if it's right (maybe it's far off, who knows), it means that this whole situation basically occurred because inetbet doesn't even understand their own games. The only other thing i can even think of is I once sent them an email through their webform about 5-6 years ago with a couple of questions when I was living in Canada - using the same email address. I didn't end up making an account back then, so only made it from the U.S. in september, 2018.

Anyone with the patience to have read my posts now knows about 99% of everything that I know. So if you decide to play at inetbet, this is what you might get. Maybe everything will be fine, maybe they'll put you on the shitlist and waste hours and hours of your time trying to get answers. Who knows. While I understand I'm a single person whose experiences might not be representative of everyone, there's no way that the fundamental dishonesty in their communication practices I've experienced isn't a reflection of how they run their business. While I absolutely appreciate the assistance I've received here in actually getting paid, I truly don't understand how a casino who treats their players like this can be so highly reviewed at CM. I would have never played there without the glowing reviews the management receives here.

I do think it bears mentioning that Steven here was kind, courteous, and readily replied when available through the whole process, but at the end of the day I didn't end up getting any answers, and wasted countless hours of my time both in trying to resolve this situation and the frustrations then went along with it.

 

[Savatage79]

That sucks man, absolutely sucks. I have no words honestly and I think that it really needs to be taken into consideration on this board to take them off the acreddited list.

I personally find that casino disgusting in every bit of the word and it's beyond just had rng. I haven't had a cash out since last July and I've dropped 4 5 6k easily, mightve once since racked up 500 bucks in a session .. Absolutely abysmal, depressing, garbage type gameplay that I'd expect from some pos rogue casino. And to boot their bonuses and manager bonuses system is fucking horseshit

But that aside, based on your situation I think they need removed from the acreddited list.

 

[zreb]

That sucks man, absolutely sucks. I have no words honestly and I think that it really needs to be taken into consideration on this board to take them off the acreddited list.

I personally find that casino disgusting in every bit of the word and it's beyond just had rng. I haven't had a cash out since last July and I've dropped 4 5 6k easily, mightve once since racked up 500 bucks in a session .. Absolutely abysmal, depressing, garbage type gameplay that I'd expect from some pos rogue casino. And to boot their bonuses and manager bonuses system is fucking horseshit

But that aside, based on your situation I think they need removed from the acreddited list.

Appreciate the comment, it does mean something to me that people care. While I do understand that I'm just one person and a portal like this may not want to overreact based on the experiences of single players, I just can't comprehend how a casino that treats players like this could possibly be an honest one.

I can sympathize with the brutal results at some RTG casinos, with the lack of transparency you really just don't know what you're getting. I think i've only made 5 or 6 RTG deposits in the last few months. At the end of the day sometimes you have to just stick with the places you know you have a reasonable chance of hitting a win.

 

[alexking12k]

If there were any issues of concern the very least they could do is have the courtesy to inform you what they are. I don’t play there so I don’t know but do they have a phone number with which to contact them as that is the route I would be going down then they can’t blag you like they can with email (didn’t receive it, went to the wrong department etc) or live chat saying that department is closed or similar. It really is a strange one with the lack of response and they must realise this could affect their accreditation. Not that I know much about these kind of issues sorry, just trying to help you achieve the result you wish for. I am a little surprised the more experienced members haven’t chimed in a bit more as I am sure someone must know the best procedure. Other than a PAB or direct phone call I am stumped. Hope you get a result in your favour soon.

Don't expect much from Inetbet. Years ago they closed my account for chargebacks. Mind you, I NEVER did a chargeback. Their proof? An e-mail with the words "client blacklisted due to chargebacks". Really? That's proof? BS. Just forget about Inetbet and use an accredited casino, there are tons of them out there.

 

[Jasminebed]

Have you contacted Maxd zreb regarding the outstanding funds and failure to redeem your comp points? I wouldn't be waiting 6 months for Inetbet to sort it, that's for sure.

 

[zreb]

Well, after all this, it turns out they're going to steal the $99.50 I mentioned after all. As I said before, I'm about 95% sure the reason it disappeared is because they tried to zero out my account, added it to my withdrawal, and then somehow removed it again.

What they claim happened is that it's from withdrawal fees. That somehow withdrawal fees added up to the exact $99.50 that should have been in my account. Specifically, I was told that the first withdrawal within 30 days is free, but you have to pay with others, and that's where the money went.

But there are four different reasons that makes no damn sense. First, all bitcoin withdrawals are free. It says they're free, the help file says they're free, everything about bitcoin withdrawals says "free." Second, as I went through my withdrawal, at no point in time did anything anywhere mention a fee. Third, as above, the chance that the fees would add up to the exact $99.50 remaining in my account would be bizarre. Finally, I only submitted one withdrawal, so the "only one free per 30 days" shouldn't have even applied (though the processor did send it in 3 pieces).

So I don't know if they're lying to cover up their previous incompetence or if they're just doubly incompetent or what.

I did eventually receive the money from the comp points, kind of. Like usual, support didn't respond to me until I had Steven push it through, at which point I had 300 comp points converted to $41.25. But as per the website here, I was supposed to have received 350 comp points exchanged into $50.75 (I had 358 comp points in my account, it's supposed to convert up to the nearest 50

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).

$9.50 isn't a huge deal and I wasn't even going to mention it, but it's just another example of the constant problems and incompetence from this casino - who knows what the hell is going on there. Do they know? Some parts of the website haven't even been updated in years.

 

[zreb]

Have you contacted Maxd zreb regarding the outstanding funds and failure to redeem your comp points? I wouldn't be waiting 6 months for Inetbet to sort it, that's for sure.

Honestly I don't want to deal with this any more, I've already contacted Steven 3 or 4 times about this specific issue, and the last of about a week ago received no response. I don't want to have to get up and check this site or my email in the morning wondering if it's finally resolved and I can move on - I don't really have the time or the energy for it right now. Whether that means more attempts to contact Steven or going through Max again, I just don't feel it's worth the frustration for that last piece.

My main goals were 2 - get my money back, and try to figure out what the hell was going on - and in an ideal world, if inetbet weren't acting honestly, maybe there would be some consequences to it. But I didn't really want to pester Max about it, I did try to bring up that I thought there were problems with the integrity of their communication practices, but he's been pretty busy as far as know, so I brought it up once more at the end of the PAB and let it go after that.

Wasting more hours of my time and days of having it occupy my thoughts for the last $99.50 isn't worthwhile if no new information is gained. And maybe this sounds crazy, but there's a part of me that's almost happier this way - I'd rather remain angry at inetbet knowing they stole $99.50 of my money rather than having it anticlimactically end with a whisper after having had so much of my time wasted on this.

Don't expect much from Inetbet. Years ago they closed my account for chargebacks. Mind you, I NEVER did a chargeback. Their proof? An e-mail with the words "client blacklisted due to chargebacks". Really? That's proof? BS. Just forget about Inetbet and use an accredited casino, there are tons of them out there.

As far as I'm aware inetbet are an accredited casino - though the U.S. accredited casinos - aside from the U.S. regulated states - seemed to have recently disappeared from the website unless i'm missing something. Not only that, but inetbet management is apparently highly viewed by, i believe max and bryan on here. From my own experience, and from what i've seen, I truly don't understand how.

I do certainly agree with you on looking for a different casino to play at.

 

[Jasminebed]

I can understand that after 6 months you are beyond frustrated. But your PAB shows as being resolved in your favour, and it is not fair that Inetbet gets a free pass for not complying with the finding of Maxd that you should be paid.

I didn't even notice your update until today when someone else responded. It will end up buried and no one will be the wiser.

 

[chuchu59]

This is one of my most 'disliked' RTG casinos. Other than my personal issues with them they also set a trap for players who play with bonuses. RTG has a system that forbids some games to be played while using a bonus. Inetbet does not use the system and there are some forbidden slot games depending on which bonus you use. Once you are found to have played a forbidden game they cancel your winnings. At other RTG casinos you are unable to play the forbidden games at all so you cannot fall into the trap. They have been told of this in the past but a couple of years ago they were still using this to confiscate winnings.

 

[maxd]

I'm checking with the rep regarding that last $99 that is supposedly missing.

 

[Retired IncomeNetwork Rep]

Hi all,

I haven't commented on this thread due to the ongoing PAB and I was also speaking to the OP via direct message over the past weeks.

I appreciate that this has been a very long and frustrating road for the OP but following on from communications between myself, the OP and members of the CM team via Private Messages the player was payed out $2,500 mid April. The comp points were also credited to the OPs account a couple of days after the withdrawal was processed after they had got in touch with me via the forum.

In regards to the $99.50. When requesting a BitCoin withdrawal the maximum amount we can process in a single transaction is $1,000 and in a week we can process up to $2,500 in total.

When the withdrawals were processed this then went through as 3 separate withdrawals and applied fees to the other 2 withdrawals as only the first withdrawal of the month is free. I have spoken to the finance team and on this occasion the $99.50 will be added back to the OPs account so he can request this for withdrawal.

 

[maxd]

FTR, original thread title was "iNetBet: Holding money 3+ months with no reason provided, communications black hole".

 

[zreb]

Can confirm $99.50 was received. Gambled on roulette so it could either be gone or enough to be worth not being done with this (it is gone.)

As I've said, the rationale for the $99.50 disappearing in the first place still makes no sense. The withdrawals were sent in amounts of $950, $950, $600, so even if the $600 were sent first to make the player pay as much as possible, that's a withdrawal fee of 5.23%. They aren't charging a flat $49.75 fee on a withdrawal method with a $20 minimum withdrawal. And as anyone can check for themselves, bitcoin withdrawals are listed as free, and checking through the cashier, the cashier help files, and the terms, i could find nothing that said otherwise. Specifically, from the "inetbet cashier help file" - "payout limits and fees" - you can see that bank wires and checks specifically list the "one free per month" with a fee after that, while there is no such language for bitcoin. Just "free".

So I don't know why they continue to persist with that line when it is clearly false. Perhaps some will wonder why squabble over the details when all the money has been received, but I think it shows you exactly what you can expect from this casino. There is value in the truth and anyone who is willing to put in the work to evaluate the details will have enough information to judge the honesty of the claim and the casino to make an informed decision about where they decide to gamble. Those who don't - well, they're on their own, that's all I can do.

As I've said multiple times through the thread, Steven himself has been very responsive even if it hasn't achieved the results wanted, so I wouldn't want to rake him over the coals for missing the last message that received no reply. My account is still probably in some weird limbo state where support will ignore it (the comp points were submitted around 4/18 with no answer, steven contacted 4/26, received 4/29 - though not the correct amount). And never were any answers received on what this was all about, not one, not even the vaguest generality of the nature or type of any problem.

So, I think that's everything. Was originally going to end my post with something like "despite all the money being received, I'm still deeply unhappy about the whole situation and the huge waste of time" - but instead I guess I can't help but shake my head and laugh. Guess I'm happy to be done with this.