Your opinion on confiscating winnings from casinocruise

[blubbulf]

My first post here so hope this is the right place to post this. I accepted a 100% bonus on casinocruise. I deposited with neteller and i got my bonus. I actually won some money after getting my first hot mode on terminator 2, and after wagering i requested an withdrawal. After verification process which took some days i got a message saying i had breach the bonus terms. After asking them what the problem was, they said it was that i was not allowed to get a bonus when depositing with neteller. After reading the terms and condision more carefully i could see this: "Deposits made through Moneybookers or Neteller are not eligible to welcome offer".
Of course i know i should have read it more carefully, but i thought since there was no problem depositing and getting the bonus when i used neteller i thought everything was good. What do you guys that are more experienced in this think about this? I have probaly nothing to say, right?

 

[Tirilej]

If it's not allowed you shouldn't get a bonus and that's it. If it's in their rules there is not much you can do. Kick them where it hurts...never go back!
Those people have done too much now for me to trust them anymore. Just my opinion but I guess I'm allowed to have one.

Thanks for letting us know.

 

[Jono777]

Sorry to be the bearer of bad new but if you've breached T&C I don't favour your chances.

That been said, I have seen this 'No bonus when using e-wallets' rule at a few casinos.

IMO it is more a case of basically you won't even get the bonus if you deposit this way, rather than a T&C which I would find very strange that the deposit method is restricted yet you still get the bonus

I appreciate these guys are accredited and the boss man here knows their top man but All I seem to read about them (and hear, I have friends who've had are members at CC) is negative threads and 'bad news'

There is something about them which I cannot quite put my finger on but I personally have chosen not to play there anymore.

Have another read of the T&C, you may be pleasantly surprised and don't give up just yet, a PM to their rep on CM may help.

https://www.casinomeister.com/forums/members/37346/


Good Luck

 

[dionysus]

I dont much favour your chances either (I mean, if youre going to take a bonus, you always need to read the Ts and Cs no matter where you play so as to not run afoul of any rules), but hey, at least youve still your deposit to build back up right once the bonus is removed?

Anyway, reach out to this guy>https://www.casinomeister.com/forums/members/37810/
He's the casino rep here in the forum

oops, I see its posted above

gl

 

[blubbulf]

Thanks so much for replying. I will give it a chance. The "funny" thing is that in the email it just said that i had breach the terms and condisions so i had to go to the live help and ask. She said that i was possible to deposit with neteller and recieve bonus, but you cant take out any winnings. Its just a very strange thing to have that possibility. But hey, i failed at this so i guess im not the first or the last one.

 

[vinylweatherman]

It depends on who actually broke the terms. If the casino added the bonus automatically, then THEY broke the terms, and should suck it up. They only have a case if the player has to do something to claim the bonus, which is how it should be in any case as an increasing number of players prefer to play without the bonus. Better still, their systems should make it impossible for this to happen. This kind of thing goes against consumer protection laws as it would be regarded as "unfair business practice" to take a deliberate action that would cause a customer to inadvertently breach the terms when they otherwise would not. Adding a bonus that a player does not qualify for without permission, and then gaining financially through the player not noticing the "trap" and taking evasive action to back out of it rather than using the service as intended would be the kind of practice that the legislation was designed to outlaw. It is the same principle that got the banks into so much trouble, they slipped PPI onto customer's loans hoping they would not notice and gained financially, this included customers who were ineligible for the PPI policy payouts under it's terms and conditions. This has now been outlawed, and banks now face having to pay all the money they made from this back to customers.

 

[Daniel L]

I find this really frustrating to read & it's not even my cash. Simple thing is that the bonus should never be credited upon depositing with a restricted deposit method therefore ruling out this situation ever happening, this is obviously possible to implement & I'm not quite sure why this is allowed to occur.

It's all I seem to read lately is negativity towards bonuses you either have to strictly read the rules if you are going to take a deposit bonus & make sure you are fully aware of all situations before playing, or just opt to play with your own cash at casinos where you know you will get paid.

 

[Valhalla]

It depends on who actually broke the terms. If the casino added the bonus automatically, then THEY broke the terms, and should suck it up.

This part.
I find it intolerable to have bonuses added without my say-so, and if this action had actually made me "break a rule" I would be absolutely LIVID

It's rogue behavior. Let's just hope Casino Cruise haven't taken this route.

 

[blubbulf]

No, i have gotten a bonuscode which i wrote in, so i choose to take the bonus im afraid.

 

[theapple]

if it was automatic, its basically them who broke their own rule. Even if you used the code, it shouldnt be usable if payment method in question does not allow bonuses to be credited at the first place.

as it is now, they still allow you to actually get the bonus, but you cant possibly cashout at all from it. If thats not a predatory term, i dont know what else would qualify as one.

seriously, things with bonuses are getting ridiculous lately. First there are like 40 different versions of T&C you have to read, but sometimes even thats not good enough ...

now we have

- 30x - 70x wagering on bonuses

- restricted games that you are (at most places) still able to play, but if you do, your winnings get confiscated (i bet casinos love this one)

- games that count only for 50%-70% wagering, on top of already too high bonus terms

- maximum bet of $5 or so if you take a bonus, so if you are playing a 50 liner on 2c denomination, and you hit max bet by mistake (which happens) you are as good as gone

- speaking of max bet button, whats the point in that one other than trap us into placing much higher bet? Its not like its too damn hard to change bet sizing on your own. And as a bonus, once you click it ... it just spins without confirmation. Seriously, that thing should die already.

 

[hausse222]

Not acceptable behaviour from casinocruise in my opinion. News like this put me off playing there though they have many bonus offers.

 

[Valhalla]

No, i have gotten a bonuscode which i wrote in, so i choose to take the bonus im afraid.

Well then I'm afraid to say the casino are well within their rights to void any winnings from said bonus.
Of course, it is still pretty shitty that you were able to take the bonus to begin with. Depositing should have been impossible, or the bonus should never have been added by the system

I will repeat though that if it's in the T&C's and clearly legible, then they have broken no rules. Lesson learned this time. Always read the rules

 

[vinylweatherman]

No, i have gotten a bonuscode which i wrote in, so i choose to take the bonus im afraid.

How did you get the code, and how easy was it to find the terms that went with it?

This still doesn't excuse them for not having a system that adheres to it's own terms by not crediting a bonus, even if the code has been entered, if the deposit itself does not qualify. It's not rocket science, many complaints have been along the lines "I deposited, but the bonus wasn't added and I got the run around........ etc". It's pretty clear that casinos CAN and DO have some quite complex systems in place to ensure that no matter what codes a player puts in, only those who are deemed to qualify get the bonus. These cases have usually been found to have been a result of the player not qualifying for some reason buried deep within the terms, such as being from an excluded country. Now, if systems can poll the IP address and use this as the basis for blocking the addition of a bonus due to the country of the player, I am damn sure systems can poll the deposit methods and exclude certain ones from bonuses.

Way back in 2005, many casinos were able to automatically detect where a deposit came from as in those days Neteller users had the red carpet rolled out for them, and they would automatically get 15% extra added on top of anything else. If they could detect Neteller and credit a bespoke bonus for it in 2005, I am damn sure that over a decade later they can do the same thing, if not far more.

It's more a case of laziness, and the fact that the vast majority of players will not win from the welcome bonus, and will be blissfully unaware that if they had, it would have been confiscated. Casinos know that first impressions count, and if a player was expecting a bonus which they would probably lose, but might occasionally win from, if it isn't credited it is likely to give a bad first impression, and the player may just ask for their deposit back and will play elsewhere, even though it might ONLY be the welcome bonus that has these rules, and had they not been put off by a negative first impression, they would be OK regardless of deposit method.

Those Neteller players who lose the bonus they shouldn't have got may carry on playing because they would never have any idea they would not have been paid had they won, so the casino has kept a number of players it would otherwise have lost had they not been given the bonus they lost in the first place. Of course, they have lost a smaller number of players who won with the first bonus, and didn't carry on playing because their win was confiscated, and the longer they played, the more likely they would have ended up losing to the house edge overall, even despite the initial win.

 

[Jasminebed]

I think the casino should pay up, subtracting the amount of the bonus from the winnings.

It was their "mistake" (I'll give them the benefit of the doubt) to credit you a bonus you were not entitled to, they need to bear the responsibility for that.

I recall a few months back 32Red mistakenly gave a player an extra $1000 in bonus funds. Just about the only time there was a complaint about non-payment of winnings. The matter went to PAB, and 32Red paid the withdrawal, minus the 1K added in error.

If the rep doesn't help you get your winnings, I'd suggest you PAB.

 

[mina1929]

I have done the same, thing deposited using Neteller because I play at so many other casinos I didn't remember about Neteller not being eligible for the bonus.

I contacted support and luckily removed bonus before I started to play but what confuses me is that in their terms it says you can't use Neteller or Skrill with the welcome bonus. What about the bonuses I receive through email like 75% bonus that is offered at the moment.

And what does this mean, can someone explain?

14. Without derogating from the above, CasinoCruise.com also reserves the right to restrict certain types of wagering from contributing to wagering requirements and to withhold any withdrawals and/or confiscate all winnings in various suspicious circumstances that include, but are not limited to, any one or more of the following:

Moving from a low weighted game (25% or less) to a high weighted game (100%) after the balance is 50% or higher compared to the balance when commencing playing with low weighted games.

10. Deposits made via Skrill or Neteller are not eligible for the welcome offer.

Above it states welcome offer what about other bonuses?

I really don't like confusing and tricky T&C's it should be clearer for slow people like myself

Live chat are so quick to get rid of you as well and even they don't know whats going on

 

[blubbulf]

How did you get the code, and how easy was it to find the terms that went with it?

I got an email saying i could get 100% up to 1000 NOK if i used the code they sent me. In the bottom of this email there is a possibility to click the terms and condisions. I did this now and i saw this:
"1. This Bonus Policy applies to all kind of bonuses, promotions and benefits ("Bonuses") granted to you in excess of the actual deposit made by you."
"10. Deposits made via Skrill or Neteller are not eligible for the welcome offer."

The bonus i got was not a welcome offer.

 

[Tirilej]

I got an email saying i could get 100% up to 1000 NOK if i used the code they sent me. In the bottom of this email there is a possibility to click the terms and condisions. I did this now and i saw this:
"1. This Bonus Policy applies to all kind of bonuses, promotions and benefits ("Bonuses") granted to you in excess of the actual deposit made by you."
"10. Deposits made via Skrill or Neteller are not eligible for the welcome offer."

The bonus i got was not a welcome offer.

So it wasn't your first deposit then?
Why I ask is because the email could have been from an affiliate who wanted you to sign up (that's spam btw).
It's still a welcome offer even if it's not the welcome offer you can read on the casinos site.

If it wasn't your first deposit then they should pay!

 

[blubbulf]

No, this was my third deposit on this site.

 

[mina1929]

I got an email saying i could get 100% up to 1000 NOK if i used the code they sent me. In the bottom of this email there is a possibility to click the terms and condisions. I did this now and i saw this:
"1. This Bonus Policy applies to all kind of bonuses, promotions and benefits ("Bonuses") granted to you in excess of the actual deposit made by you."
"10. Deposits made via Skrill or Neteller are not eligible for the welcome offer."

The bonus i got was not a welcome offer.

Same problem I want to clear up, I have deposited many times there so if I receive a bonus offer it's not a welcome offer

 

[Tirilej]

No, this was my third deposit on this site.

Then they should pay!
Read the PAB FAQ above and then you send one in and let Max take care of this for you.

Good luck!

 

[blubbulf]

Thank you soo much to everyone for beeing so helpful. I really appreciate it. I have sent Max a message so im waiting for his reply. While im waiting, can someone tell me why this bonus i got is considered a welcome bonus? As i said i have already deposited twice and using the welcome bonus.

 

[quber]

Well then I'm afraid to say the casino are well within their rights to void any winnings from said bonus.
Of course, it is still pretty shitty that you were able to take the bonus to begin with. Depositing should have been impossible, or the bonus should never have been added by the system

I will repeat though that if it's in the T&C's and clearly legible, then they have broken no rules. Lesson learned this time. Always read the rules

I can't agree with this at all. The casino is NOT within it's rights.

If a player is not entitled to a bonus they should be told so when they enter the bonus code, if that code is registered and a bonus awarded then that is the Casinos fault, not the players.

All winnings should stand and the casino should update it's system, very roguish behaviour i would say.

Also if deposits from Neteller or Skrill are not available for the welcome bonus why is that term only in the General bonus T's and C's? It only pertains to the welcome bonus so should be in the welcome bonus T's and C's, partly hidden away to deceive. Roguish

 

[nutnut]

Another turd casino i'll never deposit at after reading this

 

[LloydApter]

Just to update you all that I have asked our support management to look into this and we will be posting a reply soon. Thanks

 

[mina1929]

Just to update you all that I have asked our support management to look into this and we will be posting a reply soon. Thanks

Thanks for that, I don't think we can use any bonuses at all if using Skrill or Neteller as I looked at the terms on all promotions.

 

[LloydApter]

Thanks for that, I don't think we can use any bonuses at all if using Skrill or Neteller as I looked at the terms on all promotions.

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

 

[theapple]

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

but main reason why players use skrill and/or neteller is because they dont want to tie their credit card to casino transactions :/

now we have ended up with gambling focused payment methods, that arent accepted on gambling sites... i mean, seriously doesnt anyone see any irony in that?

 

[mina1929]

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

Thanks for the reply

That's a shame as I only use Neteller isn't there something that can be done? Other Casinos gladly accept Neteller etc and give out good bonuses.

Some people just ruin it for decent players.

And can you rewrite the terms please so it's more simple and highlight "Do Not Take Bonus if using Wallets"

Some of us are not too quick these days

 

[Dinahnana]

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

I have no idea of what uncontrollable abuse could possibly occur using Neteller as a deposit method. It is secure for the most part. The only think I could think about in terms of abuse is if somebody hacked a players Neteller account. Maybe I am stupid but I think this is just an excuse. But hey that's just me

 

[AussieB]

Just in regards to this and these stupid terms they have in place that they know no one reads, played on Mr Green and it automated the bonus code into the deposit screen when I selected Skrill it advised me that the bonus was not allowed when depositing through Skrill.

Simple processes like this should be in place across all reputable online casinos that display a good level of customer service.

 

[Deeplay]

Dont buy it for a moment a BS excuse from a casino quoting abuse as to why they dont allow bonuses on e-wallet deposits. If this casino feels so strongly about this matter why allow a person to deposit and take a bonus in the first place using an ewallet - only bringing the rule in when they win and want to withdraw. Its a win win for the casino. No way should they keep the deposit and even a monkey could do the coding required to disallow deposits with an ewallet when claiming a bonus. Bad all round. I for sure wont be playing at Casino cruise!

 

[Deeplay]

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

So why accept the deposit in the first place ? knowing full well you dont allow ewallets to be used with a bonus ? Surly common sense would say that method should not have been available to the OP in the first place. Problem solved.

 

[blubbulf]

Just to update you all that I have asked our support management to look into this and we will be posting a reply soon. Thanks

Thanks for your reply. Looking forward to hearing from you.

 

[Harry_BKK]

Against CC:

- you get the impression that these things are done on purpose to shaft players
- as mentioned already and as it is standard in the "normal" world - not allowed, don't offer!!! Simple
- or a short warning message before executing the deposit would suffice to avoid frustration

Pro CC:

- Neteller and Skrill are widely used by gambling syndicates because you can transfer money instantly and unknown to the casino between accounts
- unfortunately, the damage done by these syndicates can be huge, hence casinos try to defend themselves against it
- the funny fact is though that the biggest share of this damage is done by syndicates based in the UK, of all places.

Still, CasinoCruise DO YOUR HOMEWORK!!! You look like an amateur run clip joint when these kind of complaints surface in forums!!!

 

[dobbul]

I did consider depositing here a while back and I always take bonuses; quite relieved I didn't bother now, IMHO a deposit bonus should be granted and winnings should be paid if the WR is met, regardless of the method of deposit

 

[SlotGrinder]

So why accept the deposit in the first place ? knowing full well you dont allow ewallets to be used with a bonus ? Surly common sense would say that method should not have been available to the OP in the first place. Problem solved.

Yes - you gave the bonus so now pay up !! In the future don't let ewallet depositors get the bonus . Manually check before applying the bonus if necessary.. but it's your responsibility not the customer's . Well , maybe legally you can get away with it but your reputation will be tarnished for doing things like this and hopefully that will cost you a lot more longterm

 

[cnichas]

Agreed

In my experience with bonuses not being available to players using ewallets as a deposit method is that the bonus won't credit unless you deposit with the accepted payment method to be awarded the bonus , if it automatically credited you the bonus after your deposit then by George!! You entitled to that bonus! This just seems like a shady tactic they pulling to not pay you , I'm almost certain they have the tech to adjust the way bonuses are activated and if they don't then they outdated in my opinion

 

[maxd]

I've received the OP's PAB and will be processing it sometime today.

@ blubbulf : please ensure that you have you read and understood the Pitch-A-Bitch FAQ (see

You do not have permission to view link Log in or register now.

) The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please ensure you have read the FAQ. Thank you for your cooperation.

 

[blubbulf]

I've received the OP's PAB and will be processing it sometime today.

@ blubbulf : please ensure that you have you read and understood the Pitch-A-Bitch FAQ (see

You do not have permission to view link Log in or register now.

) The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please ensure you have read the FAQ. Thank you for your cooperation.

Hello. I have been in contact with the rep from Casinocruise and he said he would look at my case this week. I did send you an PM about it on thursday. I dont think an POB is necessary, since he said he would look at my case. If its possible, it would be great if you would delete my POB. Sorry for the incovinience.

 

[maxd]

I'll put in on hold. Let me know how things turn out with the rep and we'll deal with the PAB accordingly.

 

[blubbulf]

I'll put in on hold. Let me know how things turn out with the rep and we'll deal with the PAB accordingly.

Thanks, i will do that.

 

[spintee]

How many people have deposited and received a bonus and lost? By using e wallets? Nothing been said, Than finally win than nether got all there original deposits back,

Another every matrix bullshit term, First it was the self excluded rubbish across the network, deposit win than denied, deposit lose all is good, Now the same with auto bonus added, Very sorry you used an auto bonus that we added, Why are the casino's taking this rubbish from EM? Pay up or refund every body that has ever deposited with ewallets and loss when a bonus was AUTO added

 

[blubbulf]

How many people have deposited and received a bonus and lost? By using e wallets? Nothing been said, Than finally win than nether got all there original deposits back,

Another every matrix bullshit term, First it was the self excluded rubbish across the network, deposit win than denied, deposit lose all is good, Now the same with auto bonus added, Very sorry you used an auto bonus that we added, Why are the casino's taking this rubbish from EM? Pay up or refund every body that has ever deposited with ewallets and loss when a bonus was AUTO added

I got my original deposit back and i will get an reply from them soon about my case. I had to write in a code to get the bonus, but it was no problem getting the bonus, so im not sure if its considered auto bonus?

 

[MrSilver]

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

I have no idea of what uncontrollable abuse could possibly occur using Neteller as a deposit method. It is secure for the most part. The only think I could think about in terms of abuse is if somebody hacked a players Neteller account. Maybe I am stupid but I think this is just an excuse. But hey that's just me

yeah me too, Seriously, i'd love to know what kind of abuse we're talking about here.....How could you abuse a bonus system with your Neteller account?

Anyways, at least you've got your Deposit back!

 

[vinylweatherman]

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

This should be made much clearer, and you should ensure your systems don't credit bonuses. Players are not privy to your problems with Neteller, and they should not be treated like this.

If there is such a serious problem with Neteller, take it up with them. Despite being a method that suffers "uncontrollable abuse", you still offer it in the cashier. Surely if things were THAT bad you would pull Neteller as an option, and if more casinos took a similar stand, Neteller would be forced to address the issue as they would be losing money, and also losing customers because the option would be widely unavailable.

I don't entirely buy this line of reasoning, as £100 and a £100 bonus can be "abused" regardless of how the £100 got there, be it Neteller, card, or carrier pigeon. It is the PLAYER that is the problem, not the deposit method.

Cards, of course, leave you wide open to the chargeback scam, which isn't a problem with an eWallet.

Scammers are out to scam in any case, and if they can no longer do this with Neteller, they will look for another deposit method to tarnish, and you will end up making it near impossible for the ordinary player to find a viable deposit method that gets them what you are advertising.

Card issuers are trying to deter their use for casinos in any case. Yet another one of mine will now start charging a 3% fee for all purchases of casino chips, and this is on top of any other deposit charges that casinos may make, and this is an industry that has been reluctant to impose up front fees on deposits, preferring instead to absorb the cost, and at worst levy fees for withdrawals.

With both Neteller and cards ruled out for different reasons, this leaves less convenient options, and less convenient means less likely to deposit.


We either need a new eWallet solution that does not have the problems of Neteller for operators, or Neteller needs to address the out of control abuse of it's systems that are hurting operators.

For the UK, PayPal is a viable alternative, as they will accept gambling transactions where the legality is clear. It is "grey market" gambling transactions that they will have nothing to do with.

 

[mina1929]

It's really funny and I'm confused because when I received an email offer of a 75% and 50% bonus I could not use it because I deposit with Neteller.

I had to search through the terms to find that.

I sent customer service a message and asked about the offer and Neteller and the email I got back said I can use both offers if I wished

I was not game to use the bonus though. lol

If Casino Cruise changed a couple of things it would be a top Casino.

I am sure the rep is working on this, well I hope he is and get back to us with some good changes

 

[vinylweatherman]

It's really funny and I'm confused because when I received an email offer of a 75% and 50% bonus I could not use it because I deposit with Neteller.

I had to search through the terms to find that.

I sent customer service a message and asked about the offer and Neteller and the email I got back said I can use both offers if I wished

I was not game to use the bonus though. lol

If Casino Cruise changed a couple of things it would be a top Casino.

I am sure the rep is working on this, well I hope he is and get back to us with some good changes

Well, we have just been told that Neteller doesn't qualify for ANY bonus, but the terms misleadingly state that this only applies to the "welcome bonus". The OP did not use the welcome bonus, but a repeat deposit code that was sent to him, yet he was told the rule applies to ALL bonuses. Now, you have been told otherwise, and support have given you the green light to claim this repeat offer with Neteller. This is setting you up for a fail as if you were to win, you would have the same experience as the OP, confiscated on the grounds that it's ALL bonuses that are excluded.

So, who is "abusing" whom here? It's not all that clear.

 

[mina1929]

Well, we have just been told that Neteller doesn't qualify for ANY bonus, but the terms misleadingly state that this only applies to the "welcome bonus". The OP did not use the welcome bonus, but a repeat deposit code that was sent to him, yet he was told the rule applies to ALL bonuses. Now, you have been told otherwise, and support have given you the green light to claim this repeat offer with Neteller. This is setting you up for a fail as if you were to win, you would have the same experience as the OP, confiscated on the grounds that it's ALL bonuses that are excluded.

So, who is "abusing" whom here? It's not all that clear.

Yes one of the terms it does state you can't use Neteller with the welcome bonus and when you search the reload bonus terms it also states this bonus is not valid for Neteller or Skrill depositors.

They seem to change things when they please as my email I received it says I am welcome to use the bonuses after I asked them about Neteller.

This is the email I got:

Thank you for contacting Casino Cruise support.

If the offers you have received are still valid, you are welcomed to use any of the two offers.

Feel free to contact us for any question that you might have. Our Casino Hosts will be more than glad to assist.

We look forward to hearing from you soon.

Sincerely,


Casino Host
CasinoCruise Support
[email protected]

 

[Tirilej]

Yes one of the terms it does state you can't use Neteller with the welcome bonus and when you search the reload bonus terms it also states this bonus is not valid for Neteller or Skrill depositors.

They seem to change things when they please as my email I received it says I am welcome to use the bonuses after I asked them about Neteller.

This is the email I got:

Thank you for contacting Casino Cruise support.

If the offers you have received are still valid, you are welcomed to use any of the two offers.

Feel free to contact us for any question that you might have. Our Casino Hosts will be more than glad to assist.

We look forward to hearing from you soon.

Sincerely,


Casino Host
CasinoCruise Support
[email protected]

Be careful with trusting support here please. Even if you had asked if you could use Neteller for those bonuses, that is not what they are replying to.
They just tell you that if the offer is still valid you can claim it.

The best if you want to play there is to not use any bonus.

 

[mina1929]

Be careful with trusting support here please. Even if you had asked if you could use Neteller for those bonuses, that is not what they are replying to.
They just tell you that if the offer is still valid you can claim it.

The best if you want to play there is to not use any bonus.

Exactly right, that is why I didn't use bonus or I didn't deposit either.

I have not deposited there for a while just because of these terms