Your opinion on confiscating winnings from casinocruise

Thanks for that, I don't think we can use any bonuses at all if using Skrill or Neteller as I looked at the terms on all promotions. :(

Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...
 
Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

but main reason why players use skrill and/or neteller is because they dont want to tie their credit card to casino transactions :/

now we have ended up with gambling focused payment methods, that arent accepted on gambling sites... i mean, seriously doesnt anyone see any irony in that?
 
Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

Thanks for the reply :)

That's a shame as I only use Neteller :( isn't there something that can be done? Other Casinos gladly accept Neteller etc and give out good bonuses.

Some people just ruin it for decent players.

And can you rewrite the terms please so it's more simple and highlight "Do Not Take Bonus if using Wallets" ;)

Some of us are not too quick these days :D
 
Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

I have no idea of what uncontrollable abuse could possibly occur using Neteller as a deposit method. It is secure for the most part. The only think I could think about in terms of abuse is if somebody hacked a players Neteller account. Maybe I am stupid but I think this is just an excuse. But hey that's just me:rolleyes:
 
Just in regards to this and these stupid terms they have in place that they know no one reads, played on Mr Green and it automated the bonus code into the deposit screen when I selected Skrill it advised me that the bonus was not allowed when depositing through Skrill.

Simple processes like this should be in place across all reputable online casinos that display a good level of customer service.
 
Dont buy it for a moment a BS excuse from a casino quoting abuse as to why they dont allow bonuses on e-wallet deposits. If this casino feels so strongly about this matter why allow a person to deposit and take a bonus in the first place using an ewallet - only bringing the rule in when they win and want to withdraw. Its a win win for the casino. No way should they keep the deposit and even a monkey could do the coding required to disallow deposits with an ewallet when claiming a bonus. Bad all round. I for sure wont be playing at Casino cruise!
 
Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

So why accept the deposit in the first place ? knowing full well you dont allow ewallets to be used with a bonus ? Surly common sense would say that method should not have been available to the OP in the first place. Problem solved.
 
Against CC:

- you get the impression that these things are done on purpose to shaft players :eek:
- as mentioned already and as it is standard in the "normal" world - not allowed, don't offer!!! Simple :rolleyes:
- or a short warning message before executing the deposit would suffice to avoid frustration

Pro CC:

- Neteller and Skrill are widely used by gambling syndicates because you can transfer money instantly and unknown to the casino between accounts
- unfortunately, the damage done by these syndicates can be huge, hence casinos try to defend themselves against it
- the funny fact is though that the biggest share of this damage is done by syndicates based in the UK, of all places. :rolleyes:

Still, CasinoCruise DO YOUR HOMEWORK!!! You look like an amateur run clip joint when these kind of complaints surface in forums!!! :eek:
 
I did consider depositing here a while back and I always take bonuses; quite relieved I didn't bother now, IMHO a deposit bonus should be granted and winnings should be paid if the WR is met, regardless of the method of deposit
 
So why accept the deposit in the first place ? knowing full well you dont allow ewallets to be used with a bonus ? Surly common sense would say that method should not have been available to the OP in the first place. Problem solved.

Yes - you gave the bonus so now pay up !! In the future don't let ewallet depositors get the bonus . Manually check before applying the bonus if necessary.. but it's your responsibility not the customer's . Well , maybe legally you can get away with it but your reputation will be tarnished for doing things like this and hopefully that will cost you a lot more longterm
 
Agreed

In my experience with bonuses not being available to players using ewallets as a deposit method is that the bonus won't credit unless you deposit with the accepted payment method to be awarded the bonus , if it automatically credited you the bonus after your deposit then by George!! You entitled to that bonus! This just seems like a shady tactic they pulling to not pay you , I'm almost certain they have the tech to adjust the way bonuses are activated and if they don't then they outdated in my opinion
 
I've received the OP's PAB and will be processing it sometime today.

@ blubbulf : please ensure that you have you read and understood the Pitch-A-Bitch FAQ (see
You do not have permission to view link Log in or register now.
) The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please ensure you have read the FAQ. Thank you for your cooperation.
 
I've received the OP's PAB and will be processing it sometime today.

@ blubbulf : please ensure that you have you read and understood the Pitch-A-Bitch FAQ (see
You do not have permission to view link Log in or register now.
) The FAQ tells you the scope of our service, what you can expect from us and -- also very important -- what we expect from you. If you don't understand and/or cooperate with the PAB process then your PAB will very likely fail. So please ensure you have read the FAQ. Thank you for your cooperation.

Hello. I have been in contact with the rep from Casinocruise and he said he would look at my case this week. I did send you an PM about it on thursday. I dont think an POB is necessary, since he said he would look at my case. If its possible, it would be great if you would delete my POB. Sorry for the incovinience.
 
I'll put in on hold. Let me know how things turn out with the rep and we'll deal with the PAB accordingly.
 
How many people have deposited and received a bonus and lost? By using e wallets? Nothing been said, Than finally win than nether got all there original deposits back,

Another every matrix bullshit term, First it was the self excluded rubbish across the network, deposit win than denied, deposit lose all is good, Now the same with auto bonus added, Very sorry you used an auto bonus that we added, Why are the casino's taking this rubbish from EM? Pay up or refund every body that has ever deposited with ewallets and loss when a bonus was AUTO added
 
How many people have deposited and received a bonus and lost? By using e wallets? Nothing been said, Than finally win than nether got all there original deposits back,

Another every matrix bullshit term, First it was the self excluded rubbish across the network, deposit win than denied, deposit lose all is good, Now the same with auto bonus added, Very sorry you used an auto bonus that we added, Why are the casino's taking this rubbish from EM? Pay up or refund every body that has ever deposited with ewallets and loss when a bonus was AUTO added

I got my original deposit back and i will get an reply from them soon about my case. I had to write in a code to get the bonus, but it was no problem getting the bonus, so im not sure if its considered auto bonus?
 
Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

I have no idea of what uncontrollable abuse could possibly occur using Neteller as a deposit method. It is secure for the most part. The only think I could think about in terms of abuse is if somebody hacked a players Neteller account. Maybe I am stupid but I think this is just an excuse. But hey that's just me:rolleyes:

yeah me too, Seriously, i'd love to know what kind of abuse we're talking about here.....How could you abuse a bonus system with your Neteller account? :confused:

Anyways, at least you've got your Deposit back!
 
Thanks for the post. Unfortunately, the uncontrollable abuse (and not just abuse) coming through these payment methods has forced ourselves and some other casinos to stop giving bonuses to players using these wallets...

This should be made much clearer, and you should ensure your systems don't credit bonuses. Players are not privy to your problems with Neteller, and they should not be treated like this.

If there is such a serious problem with Neteller, take it up with them. Despite being a method that suffers "uncontrollable abuse", you still offer it in the cashier. Surely if things were THAT bad you would pull Neteller as an option, and if more casinos took a similar stand, Neteller would be forced to address the issue as they would be losing money, and also losing customers because the option would be widely unavailable.

I don't entirely buy this line of reasoning, as £100 and a £100 bonus can be "abused" regardless of how the £100 got there, be it Neteller, card, or carrier pigeon. It is the PLAYER that is the problem, not the deposit method.

Cards, of course, leave you wide open to the chargeback scam, which isn't a problem with an eWallet.

Scammers are out to scam in any case, and if they can no longer do this with Neteller, they will look for another deposit method to tarnish, and you will end up making it near impossible for the ordinary player to find a viable deposit method that gets them what you are advertising.

Card issuers are trying to deter their use for casinos in any case. Yet another one of mine will now start charging a 3% fee for all purchases of casino chips, and this is on top of any other deposit charges that casinos may make, and this is an industry that has been reluctant to impose up front fees on deposits, preferring instead to absorb the cost, and at worst levy fees for withdrawals.

With both Neteller and cards ruled out for different reasons, this leaves less convenient options, and less convenient means less likely to deposit.


We either need a new eWallet solution that does not have the problems of Neteller for operators, or Neteller needs to address the out of control abuse of it's systems that are hurting operators.

For the UK, PayPal is a viable alternative, as they will accept gambling transactions where the legality is clear. It is "grey market" gambling transactions that they will have nothing to do with.
 
It's really funny and I'm confused because when I received an email offer of a 75% and 50% bonus I could not use it because I deposit with Neteller.

I had to search through the terms to find that.

I sent customer service a message and asked about the offer and Neteller and the email I got back said I can use both offers if I wished :confused:

I was not game to use the bonus though. lol

If Casino Cruise changed a couple of things it would be a top Casino.

I am sure the rep is working on this, well I hope he is and get back to us with some good changes :)
 
It's really funny and I'm confused because when I received an email offer of a 75% and 50% bonus I could not use it because I deposit with Neteller.

I had to search through the terms to find that.

I sent customer service a message and asked about the offer and Neteller and the email I got back said I can use both offers if I wished :confused:

I was not game to use the bonus though. lol

If Casino Cruise changed a couple of things it would be a top Casino.

I am sure the rep is working on this, well I hope he is and get back to us with some good changes :)

Well, we have just been told that Neteller doesn't qualify for ANY bonus, but the terms misleadingly state that this only applies to the "welcome bonus". The OP did not use the welcome bonus, but a repeat deposit code that was sent to him, yet he was told the rule applies to ALL bonuses. Now, you have been told otherwise, and support have given you the green light to claim this repeat offer with Neteller. This is setting you up for a fail as if you were to win, you would have the same experience as the OP, confiscated on the grounds that it's ALL bonuses that are excluded.

So, who is "abusing" whom here? It's not all that clear.
 
Well, we have just been told that Neteller doesn't qualify for ANY bonus, but the terms misleadingly state that this only applies to the "welcome bonus". The OP did not use the welcome bonus, but a repeat deposit code that was sent to him, yet he was told the rule applies to ALL bonuses. Now, you have been told otherwise, and support have given you the green light to claim this repeat offer with Neteller. This is setting you up for a fail as if you were to win, you would have the same experience as the OP, confiscated on the grounds that it's ALL bonuses that are excluded.

So, who is "abusing" whom here? It's not all that clear.

Yes one of the terms it does state you can't use Neteller with the welcome bonus and when you search the reload bonus terms it also states this bonus is not valid for Neteller or Skrill depositors.

They seem to change things when they please as my email I received it says I am welcome to use the bonuses after I asked them about Neteller.

This is the email I got:

Thank you for contacting Casino Cruise support.

If the offers you have received are still valid, you are welcomed to use any of the two offers.

Feel free to contact us for any question that you might have. Our Casino Hosts will be more than glad to assist.

We look forward to hearing from you soon.

Sincerely,


Casino Host
CasinoCruise Support
support@casinocruise.com
 
Yes one of the terms it does state you can't use Neteller with the welcome bonus and when you search the reload bonus terms it also states this bonus is not valid for Neteller or Skrill depositors.

They seem to change things when they please as my email I received it says I am welcome to use the bonuses after I asked them about Neteller.

This is the email I got:

Thank you for contacting Casino Cruise support.

If the offers you have received are still valid, you are welcomed to use any of the two offers.

Feel free to contact us for any question that you might have. Our Casino Hosts will be more than glad to assist.

We look forward to hearing from you soon.

Sincerely,


Casino Host
CasinoCruise Support
support@casinocruise.com

Be careful with trusting support here please. Even if you had asked if you could use Neteller for those bonuses, that is not what they are replying to.
They just tell you that if the offer is still valid you can claim it.

The best if you want to play there is to not use any bonus.
 
Be careful with trusting support here please. Even if you had asked if you could use Neteller for those bonuses, that is not what they are replying to.
They just tell you that if the offer is still valid you can claim it.

The best if you want to play there is to not use any bonus.

Exactly right, that is why I didn't use bonus or I didn't deposit either.

I have not deposited there for a while just because of these terms :)
 

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