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Your opinion on confiscating winnings from casinocruise

Discussion in 'Online Casinos' started by blubbulf, May 17, 2016.

    May 17, 2016
  1. blubbulf

    blubbulf Experienced Member PABaccred

    Occupation:
    Student
    Location:
    Norway
    My first post here so hope this is the right place to post this. I accepted a 100% bonus on casinocruise. I deposited with neteller and i got my bonus. I actually won some money after getting my first hot mode on terminator 2, and after wagering i requested an withdrawal. After verification process which took some days i got a message saying i had breach the bonus terms. After asking them what the problem was, they said it was that i was not allowed to get a bonus when depositing with neteller. After reading the terms and condision more carefully i could see this: "Deposits made through Moneybookers or Neteller are not eligible to welcome offer".
    Of course i know i should have read it more carefully, but i thought since there was no problem depositing and getting the bonus when i used neteller i thought everything was good. What do you guys that are more experienced in this think about this? I have probaly nothing to say, right?
     
    Last edited: May 17, 2016
  2. May 17, 2016
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    If it's not allowed you shouldn't get a bonus and that's it. If it's in their rules there is not much you can do. Kick them where it hurts...never go back!
    Those people have done too much now for me to trust them anymore. Just my opinion but I guess I'm allowed to have one.

    Thanks for letting us know.
     
    10 people like this.
  4. May 17, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Sorry to be the bearer of bad new but if you've breached T&C I don't favour your chances.

    That been said, I have seen this 'No bonus when using e-wallets' rule at a few casinos.

    IMO it is more a case of basically you won't even get the bonus if you deposit this way, rather than a T&C which I would find very strange that the deposit method is restricted yet you still get the bonus :confused:

    I appreciate these guys are accredited and the boss man here knows their top man but All I seem to read about them (and hear, I have friends who've had are members at CC) is negative threads and 'bad news'

    There is something about them which I cannot quite put my finger on but I personally have chosen not to play there anymore.

    Have another read of the T&C, you may be pleasantly surprised and don't give up just yet, a PM to their rep on CM may help.

    http://www.casinomeister.com/forums/member.php?u=37346


    Good Luck
     
    2 people like this.
  6. May 17, 2016
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I dont much favour your chances either (I mean, if youre going to take a bonus, you always need to read the Ts and Cs no matter where you play so as to not run afoul of any rules), but hey, at least youve still your deposit to build back up right once the bonus is removed?

    Anyway, reach out to this guy>http://www.casinomeister.com/forums/member.php?u=37810
    He's the casino rep here in the forum

    oops, I see its posted above

    gl
     
  8. May 17, 2016
  9. blubbulf

    blubbulf Experienced Member PABaccred

    Occupation:
    Student
    Location:
    Norway
    Thanks so much for replying. I will give it a chance. The "funny" thing is that in the email it just said that i had breach the terms and condisions so i had to go to the live help and ask. She said that i was possible to deposit with neteller and recieve bonus, but you cant take out any winnings. Its just a very strange thing to have that possibility. But hey, i failed at this so i guess im not the first or the last one.
     
  10. May 17, 2016
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It depends on who actually broke the terms. If the casino added the bonus automatically, then THEY broke the terms, and should suck it up. They only have a case if the player has to do something to claim the bonus, which is how it should be in any case as an increasing number of players prefer to play without the bonus. Better still, their systems should make it impossible for this to happen. This kind of thing goes against consumer protection laws as it would be regarded as "unfair business practice" to take a deliberate action that would cause a customer to inadvertently breach the terms when they otherwise would not. Adding a bonus that a player does not qualify for without permission, and then gaining financially through the player not noticing the "trap" and taking evasive action to back out of it rather than using the service as intended would be the kind of practice that the legislation was designed to outlaw. It is the same principle that got the banks into so much trouble, they slipped PPI onto customer's loans hoping they would not notice and gained financially, this included customers who were ineligible for the PPI policy payouts under it's terms and conditions. This has now been outlawed, and banks now face having to pay all the money they made from this back to customers.
     
    10 people like this.
  12. May 17, 2016
  13. Daniel L

    Daniel L Experienced Member

    Occupation:
    Full Time
    Location:
    London
    I find this really frustrating to read & it's not even my cash. Simple thing is that the bonus should never be credited upon depositing with a restricted deposit method therefore ruling out this situation ever happening, this is obviously possible to implement & I'm not quite sure why this is allowed to occur.

    It's all I seem to read lately is negativity towards bonuses you either have to strictly read the rules if you are going to take a deposit bonus & make sure you are fully aware of all situations before playing, or just opt to play with your own cash at casinos where you know you will get paid.
     
  14. May 17, 2016
  15. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    This part.
    I find it intolerable to have bonuses added without my say-so, and if this action had actually made me "break a rule" I would be absolutely LIVID :mad:

    It's rogue behavior. Let's just hope Casino Cruise haven't taken this route.
     
  16. May 17, 2016
  17. blubbulf

    blubbulf Experienced Member PABaccred

    Occupation:
    Student
    Location:
    Norway
    No, i have gotten a bonuscode which i wrote in, so i choose to take the bonus im afraid.
     
    1 person likes this.
  18. May 18, 2016
  19. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    if it was automatic, its basically them who broke their own rule. Even if you used the code, it shouldnt be usable if payment method in question does not allow bonuses to be credited at the first place.

    as it is now, they still allow you to actually get the bonus, but you cant possibly cashout at all from it. If thats not a predatory term, i dont know what else would qualify as one.

    seriously, things with bonuses are getting ridiculous lately. First there are like 40 different versions of T&C you have to read, but sometimes even thats not good enough ...

    now we have

    - 30x - 70x wagering on bonuses

    - restricted games that you are (at most places) still able to play, but if you do, your winnings get confiscated (i bet casinos love this one)

    - games that count only for 50%-70% wagering, on top of already too high bonus terms

    - maximum bet of $5 or so if you take a bonus, so if you are playing a 50 liner on 2c denomination, and you hit max bet by mistake (which happens) you are as good as gone

    - speaking of max bet button, whats the point in that one other than trap us into placing much higher bet? Its not like its too damn hard to change bet sizing on your own. And as a bonus, once you click it ... it just spins without confirmation. Seriously, that thing should die already.
     
    2 people like this.
  20. May 18, 2016
  21. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Not acceptable behaviour from casinocruise in my opinion. News like this put me off playing there though they have many bonus offers.
     
  22. May 18, 2016
  23. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Well then I'm afraid to say the casino are well within their rights to void any winnings from said bonus.
    Of course, it is still pretty shitty that you were able to take the bonus to begin with. Depositing should have been impossible, or the bonus should never have been added by the system :rolleyes:

    I will repeat though that if it's in the T&C's and clearly legible, then they have broken no rules. Lesson learned this time. Always read the rules :(
     
  24. May 18, 2016
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    How did you get the code, and how easy was it to find the terms that went with it?

    This still doesn't excuse them for not having a system that adheres to it's own terms by not crediting a bonus, even if the code has been entered, if the deposit itself does not qualify. It's not rocket science, many complaints have been along the lines "I deposited, but the bonus wasn't added and I got the run around........ etc". It's pretty clear that casinos CAN and DO have some quite complex systems in place to ensure that no matter what codes a player puts in, only those who are deemed to qualify get the bonus. These cases have usually been found to have been a result of the player not qualifying for some reason buried deep within the terms, such as being from an excluded country. Now, if systems can poll the IP address and use this as the basis for blocking the addition of a bonus due to the country of the player, I am damn sure systems can poll the deposit methods and exclude certain ones from bonuses.

    Way back in 2005, many casinos were able to automatically detect where a deposit came from as in those days Neteller users had the red carpet rolled out for them, and they would automatically get 15% extra added on top of anything else. If they could detect Neteller and credit a bespoke bonus for it in 2005, I am damn sure that over a decade later they can do the same thing, if not far more.

    It's more a case of laziness, and the fact that the vast majority of players will not win from the welcome bonus, and will be blissfully unaware that if they had, it would have been confiscated. Casinos know that first impressions count, and if a player was expecting a bonus which they would probably lose, but might occasionally win from, if it isn't credited it is likely to give a bad first impression, and the player may just ask for their deposit back and will play elsewhere, even though it might ONLY be the welcome bonus that has these rules, and had they not been put off by a negative first impression, they would be OK regardless of deposit method.

    Those Neteller players who lose the bonus they shouldn't have got may carry on playing because they would never have any idea they would not have been paid had they won, so the casino has kept a number of players it would otherwise have lost had they not been given the bonus they lost in the first place. Of course, they have lost a smaller number of players who won with the first bonus, and didn't carry on playing because their win was confiscated, and the longer they played, the more likely they would have ended up losing to the house edge overall, even despite the initial win.
     
    3 people like this.
  26. May 18, 2016
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I think the casino should pay up, subtracting the amount of the bonus from the winnings.

    It was their "mistake" (I'll give them the benefit of the doubt) to credit you a bonus you were not entitled to, they need to bear the responsibility for that.

    I recall a few months back 32Red mistakenly gave a player an extra $1000 in bonus funds. Just about the only time there was a complaint about non-payment of winnings. The matter went to PAB, and 32Red paid the withdrawal, minus the 1K added in error.

    If the rep doesn't help you get your winnings, I'd suggest you PAB.
     
    3 people like this.
  28. May 18, 2016
  29. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    I have done the same, thing deposited using Neteller because I play at so many other casinos I didn't remember about Neteller not being eligible for the bonus.

    I contacted support and luckily removed bonus before I started to play but what confuses me is that in their terms it says you can't use Neteller or Skrill with the welcome bonus. What about the bonuses I receive through email like 75% bonus that is offered at the moment.

    And what does this mean, can someone explain?

    14. Without derogating from the above, CasinoCruise.com also reserves the right to restrict certain types of wagering from contributing to wagering requirements and to withhold any withdrawals and/or confiscate all winnings in various suspicious circumstances that include, but are not limited to, any one or more of the following:

    Moving from a low weighted game (25% or less) to a high weighted game (100%) after the balance is 50% or higher compared to the balance when commencing playing with low weighted games.


    10. Deposits made via Skrill or Neteller are not eligible for the welcome offer.

    Above it states welcome offer what about other bonuses?

    I really don't like confusing and tricky T&C's it should be clearer for slow people like myself :lolup:

    Live chat are so quick to get rid of you as well and even they don't know whats going on :mad:
     
  30. May 18, 2016
  31. blubbulf

    blubbulf Experienced Member PABaccred

    Occupation:
    Student
    Location:
    Norway
    I got an email saying i could get 100% up to 1000 NOK if i used the code they sent me. In the bottom of this email there is a possibility to click the terms and condisions. I did this now and i saw this:
    "1. This Bonus Policy applies to all kind of bonuses, promotions and benefits ("Bonuses") granted to you in excess of the actual deposit made by you."
    "10. Deposits made via Skrill or Neteller are not eligible for the welcome offer."

    The bonus i got was not a welcome offer.
     
    1 person likes this.
  32. May 18, 2016
  33. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    So it wasn't your first deposit then?
    Why I ask is because the email could have been from an affiliate who wanted you to sign up (that's spam btw).
    It's still a welcome offer even if it's not the welcome offer you can read on the casinos site.

    If it wasn't your first deposit then they should pay!
     
  34. May 18, 2016
  35. blubbulf

    blubbulf Experienced Member PABaccred

    Occupation:
    Student
    Location:
    Norway
    No, this was my third deposit on this site.
     
  36. May 18, 2016
  37. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    Same problem I want to clear up, I have deposited many times there so if I receive a bonus offer it's not a welcome offer :what:
     
  38. May 18, 2016
  39. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Then they should pay!
    Read the PAB FAQ above and then you send one in and let Max take care of this for you.

    Good luck!
     
    2 people like this.

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