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Discussion in 'Online Casinos' started by Seventh777, Jan 7, 2012.

    Jan 7, 2012
  1. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    So in my never ending quest to find fresh slots when MGS goes flat on me I decided to try Big Casino. 1st minor hurdle - There was no bonus code window option available so I contacted CS and the response was quick, after a brief chat with Anna and no impending remedy, Anna manually added the bonus for me (problem fixed in under 5 minutes), and off I went to play with my CM members NDB of £25. Be it down to good luck or the RNG Gods taking a likening to me I flew through the w/r of x30 bonus and was left with a nice sum worthy of withdrawal, being uneasy in requesting a withdrawal before i`ve deposited I decided what the heck, let`s go for it and see what loopholes I have to climb through 1st.

    2nd minor hurdle - I noticed in the upload documents section that photo ID was required, the only photo ID I have is an out of date passport, so I uploaded that and an utility bill. In the meantime I logged into CM to post some screenshots and noticed a PM from Viktar (Viaden gaming rep), he welcomed me to Big Gaming and asked me my opinion regarding the software etc, I replied and informed him about my documents, his reply was don`t worry Roy we have automatically verified you (only ever experienced this luxury with the UK brands casinos and 32Red).

    I thanked Viktar, watched T.V. for roughly an hour and then checked my Neteller account and boom, there it was, all this within a few hours from requesting a withdrawal to hitting my Nett account, I was absolutely gob-smacked, a few very minor problems, but my 1st ever withdrawal from a casino that I have never (and this will change dramatically over this year lol) deposited at.

    So ladies and gentlemen, amongst all the doom and gloom that you read here, I give you a story of all that we want, and more, regarding online gambling and a perfect environment, but tbh, after experiencing 1st hand Viktar`s eagerness and integrity of sorting out problems here, did I expect anything less ;).

    A huge :thumbsup::thumbsup::thumbsup::thumbsup::thumbsup::thumbsup: from me, famed for my kiss of deaths I will not mention this years CM awards that are rapidly approaching, but we will wait and see ;).
     
    16 people like this.
  2. Jan 7, 2012
  3. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    I love that story:D:thumbsup:, now if only they had a US version:D
     
    1 person likes this.
  4. Jan 7, 2012
  5. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Ya Viktar ....you guys have to let the rest of us in.
    (oh...I'm not in the states....what's keeping you guys from opening the doors Viktar ? )
     
    1 person likes this.
  6. Jan 7, 2012
  7. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    Yea, online gambling is totally legal in the U.S. now so what's the big deal :rolleyes:
     
    1 person likes this.
  8. Jan 8, 2012
  9. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Thank you for the story, Roy :) I'm glad you've got your winnings :)

    Just few things to mention:

    1) As I replied here - you probably didn't change your active currency from FUN to GBP. I took this into account and since next release default currency will be GBP.

    2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

    3) You should have received your money within minutes:

    a) You were verified
    b) You won from a no deposit bonus (as I said previously, if you won from free chip - we won't ask you to deposit).

    So I think I have to say "Sorry for the delay" :) and assure you that the next time you will be paid very quickly :)

    Cheers

    Viktar.

    P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes :)
     
    7 people like this.
  10. Jan 8, 2012
  11. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Congrats Seventh!:thumbsup:

    Thanks for sharing.:)
     
    1 person likes this.
  12. Jan 8, 2012
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Well done Big Casino (and Viktar!) It's great to see positive accounts like this, and I'm pleased to see some serious competition apparently developing for this year's Casinomeister awards.
     
    2 people like this.
  14. Jan 8, 2012
  15. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    Congrats on your win and quick payout.
    Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members. :)

    It's good they implemented a secure upload system, problem is you didn't need to send them doc's and somehow they have found a way to secure minors playing at their site along with fraudulent players unless you've won over $3000 EUR. I doubt that.

    Since they didn't need your outdated passport, or information how do you go back and remove the information form their server? I've investigated this site and all data is backed up and stored stored for a min. of five years. :rolleyes:
     
    Last edited: Jan 8, 2012
    1 person likes this.
  16. Jan 8, 2012
  17. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Well Done SlotMonster and Team - Love your way of doing things!

    Great Stuff!

    Nate
     
    2 people like this.
  18. Jan 8, 2012
  19. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    Congrats on your win and quick payout.
    Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.


    of the latter im positive they /most do this its happened to me [thats all i can say ]
     
    1 person likes this.
  20. Jan 8, 2012
  21. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    We do not "monitor" CM members. I usually get a notification when new player registers at BigCasino (with login, reg. date and time and email), so of course I recognized Roy :)

    Not quite understood what is the problem...

    1) If first/last name don't match account details (address/postcode etc) - player won't be verified.
    2) If payment account details won't match address details in player's account - player won't be able to deposit.
    3) Player is allowed to withdraw money only on the card/e-wallet account he/she used for deposit, so even if a player is not verified (there could be several reasons why the verification fail) - we will process his/her payout.
     
    1 person likes this.
  22. Jan 8, 2012
  23. happygirl999

    happygirl999 Dormant account

    Occupation:
    singer
    Location:
    northern ireland
    Great to see such a positive post....and well done to you!!!

    I just joined last nite through here, after reading your post, as i was bored and took the NDB I enjoyed playing and look forward to depositing on payday next week lol :D
     
    1 person likes this.
  24. Jan 8, 2012
  25. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs

    Is that a typo? 4 Minutes? :eek2:
     
    1 person likes this.
  26. Jan 8, 2012
  27. PegeeSue

    PegeeSue Full Member

    Occupation:
    Finance Officer/Administrator
    Location:
    Canada
    Congrats on win !

    Think I just may give this casino a try, and I noticed a couple mentioned a nd code for $25? Where do I find this code please and thanks.

    Nm..found the info I was looking for and unfortunately, can't play there anyways..lol
     
    Last edited: Jan 8, 2012
    1 person likes this.
  28. Jan 8, 2012
  29. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Yw Viktar, and no need to apologize for the delay (I wasn`t criticizing lol, on the contrary I was very impressed:)).
     
  30. Jan 8, 2012
  31. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Nope, no typo, these guys are right up there with 3Dice on the speed of their withdrawals :).
     
  32. Jan 8, 2012
  33. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    What games did you play?, I have taken a serious liking for Lucky Pirate, only grumble with this slot is the bet cap is .45p I would love this to be raised, I tried several different slots and hit feature rounds on most of them, and what a refreshing change in returns (on average) compared to those at MGS :rolleyes:.


    P.S.

    Good luck on your deposit there next week ;).
     
    Last edited: Jan 8, 2012
  34. Jan 8, 2012
  35. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...

    No problem here, whatever works for you.

    If I was in the UK, playing at BC I'd merely keep my withdraws under 3000 EUR then I'd never have to provide doc's..

    I was pointing out within in the OP's post, he stated that he uploaded his personal information to your gaming server and didn't need too after the fact. Now it's there for at least five years and that seems a bit reckless. (As required by your Gaming Authority).

    When implementing this type feature to your site, your players should have the option to update, or totally remove their personal information from the server whenever they feel the need.

    My apologies to Roy as I shouldn't have pointed this out here as I'm derailing his thread.

    Sorry and congrats on your win again, back to the playoff games! :thumbsup:
     
    2 people like this.
  36. Jan 8, 2012
  37. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Thanks and no need to say sorry, i`m sure that any aspect of BC`s rules and reg`s that cause concern will be taken on-board by Viktar and amended, I personally (even though it wasn`t needed) think the uploading documents option is a good thing as these can be done pre-withdrawal thus ensuring a quicker payout :thumbsup:

    Hope your team does well in the play-offs ;).
     
  38. Jan 9, 2012
  39. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Thank you, Mark!

    I think you raised very important question (I recall you did this previously, but I think I missed it :oops:), because according to Data Protection Act player has the right to request his/her data to be removed from our server. I will speak to our lawyers today and will update you accordingly.
     
    1 person likes this.

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