Wow at Big Casino :).

[Seventh777]

So in my never ending quest to find fresh slots when MGS goes flat on me I decided to try Big Casino. 1st minor hurdle - There was no bonus code window option available so I contacted CS and the response was quick, after a brief chat with Anna and no impending remedy, Anna manually added the bonus for me (problem fixed in under 5 minutes), and off I went to play with my CM members NDB of £25. Be it down to good luck or the RNG Gods taking a likening to me I flew through the w/r of x30 bonus and was left with a nice sum worthy of withdrawal, being uneasy in requesting a withdrawal before i`ve deposited I decided what the heck, let`s go for it and see what loopholes I have to climb through 1st.

2nd minor hurdle - I noticed in the upload documents section that photo ID was required, the only photo ID I have is an out of date passport, so I uploaded that and an utility bill. In the meantime I logged into CM to post some screenshots and noticed a PM from Viktar (Viaden gaming rep), he welcomed me to Big Gaming and asked me my opinion regarding the software etc, I replied and informed him about my documents, his reply was don`t worry Roy we have automatically verified you (only ever experienced this luxury with the UK brands casinos and 32Red).

I thanked Viktar, watched T.V. for roughly an hour and then checked my Neteller account and boom, there it was, all this within a few hours from requesting a withdrawal to hitting my Nett account, I was absolutely gob-smacked, a few very minor problems, but my 1st ever withdrawal from a casino that I have never (and this will change dramatically over this year lol) deposited at.

So ladies and gentlemen, amongst all the doom and gloom that you read here, I give you a story of all that we want, and more, regarding online gambling and a perfect environment, but tbh, after experiencing 1st hand Viktar`s eagerness and integrity of sorting out problems here, did I expect anything less .

A huge from me, famed for my kiss of deaths I will not mention this years CM awards that are rapidly approaching, but we will wait and see .

 

[oldtrvlagt]

I love that story, now if only they had a US version

 

[LaHutti]

Ya Viktar ....you guys have to let the rest of us in.
(oh...I'm not in the states....what's keeping you guys from opening the doors Viktar ? )

 

[ksb11]

Yea, online gambling is totally legal in the U.S. now so what's the big deal

 

[SlotMonster]

Thank you for the story, Roy I'm glad you've got your winnings

Just few things to mention:

1) As I replied Link Outdated / Removed - you probably didn't change your active currency from FUN to GBP. I took this into account and since next release default currency will be GBP.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

3) You should have received your money within minutes:

a) You were verified
b) You won from a no deposit bonus (as I said previously, if you won from free chip - we won't ask you to deposit).

So I think I have to say "Sorry for the delay" and assure you that the next time you will be paid very quickly

Cheers

Viktar.

P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes

 

[samoas]

Congrats Seventh!

Thanks for sharing.

 

[jetset]

Well done Big Casino (and Viktar!) It's great to see positive accounts like this, and I'm pleased to see some serious competition apparently developing for this year's Casinomeister awards.

 

[P.V.]

2nd minor hurdle - I noticed in the upload documents section that photo ID was required, the only photo ID I have is an out of date passport, so I uploaded that and an utility bill. In the meantime I logged into CM to post some screenshots and noticed a PM from Viktar (Viaden gaming rep), he welcomed me to Big Gaming and asked me my opinion regarding the software etc, I replied and informed him about my documents, his reply was don`t worry Roy we have automatically verified you (only ever experienced this luxury with the UK brands casinos and 32Red).

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

It's good they implemented a secure upload system, problem is you didn't need to send them doc's and somehow they have found a way to secure minors playing at their site along with fraudulent players unless you've won over $3000 EUR. I doubt that.

Since they didn't need your outdated passport, or information how do you go back and remove the information form their server? I've investigated this site and all data is backed up and stored stored for a min. of five years.

 

[Nate]

Well Done SlotMonster and Team - Love your way of doing things!

Great Stuff!

Nate

 

[rockycatt]

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.



It's good they implemented a secure upload system, problem is you didn't need to send them doc's and somehow they have found a way to secure minors playing at their site along with fraudulent players unless you've won over $3000 EUR. I doubt that.

Since they didn't need your outdated passport, or information how do you go back and remove the information form their server? I've investigated this site and all data is backed up and stored stored for a min. of five years.

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.

of the latter im positive they /most do this its happened to me [thats all i can say ]

 

[SlotMonster]

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.

We do not "monitor" CM members. I usually get a notification when new player registers at BigCasino (with login, reg. date and time and email), so of course I recognized Roy

It's good they implemented a secure upload system, problem is you didn't need to send them doc's and somehow they have found a way to secure minors playing at their site along with fraudulent players unless you've won over $3000 EUR. I doubt that.

Not quite understood what is the problem...

1) If first/last name don't match account details (address/postcode etc) - player won't be verified.
2) If payment account details won't match address details in player's account - player won't be able to deposit.
3) Player is allowed to withdraw money only on the card/e-wallet account he/she used for deposit, so even if a player is not verified (there could be several reasons why the verification fail) - we will process his/her payout.

 

[happygirl999]

Great to see such a positive post....and well done to you!!!

I just joined last nite through here, after reading your post, as i was bored and took the NDB I enjoyed playing and look forward to depositing on payday next week lol

 

[PNEFOREVER2]

Thank you for the story, Roy I'm glad you've got your winnings

Just few things to mention:

1) As I replied Link Outdated / Removed - you probably didn't change your active currency from FUN to GBP. I took this into account and since next release default currency will be GBP.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

3) You should have received your money within minutes:

a) You were verified
b) You won from a no deposit bonus (as I said previously, if you won from free chip - we won't ask you to deposit).

So I think I have to say "Sorry for the delay" and assure you that the next time you will be paid very quickly

Cheers

Viktar.

P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes

Is that a typo? 4 Minutes?

 

[PegeeSue]

Congrats on win !

Think I just may give this casino a try, and I noticed a couple mentioned a nd code for $25? Where do I find this code please and thanks.

Nm..found the info I was looking for and unfortunately, can't play there anyways..lol

 

[Seventh777]

Thank you for the story, Roy I'm glad you've got your winnings

Just few things to mention:

1) As I replied Link Outdated / Removed - you probably didn't change your active currency from FUN to GBP. I took this into account and since next release default currency will be GBP.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

3) You should have received your money within minutes:

a) You were verified
b) You won from a no deposit bonus (as I said previously, if you won from free chip - we won't ask you to deposit).

So I think I have to say "Sorry for the delay" and assure you that the next time you will be paid very quickly

Cheers

Viktar.

P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes

Yw Viktar, and no need to apologize for the delay (I wasn`t criticizing lol, on the contrary I was very impressed).

 

[Seventh777]

Is that a typo? 4 Minutes?

Nope, no typo, these guys are right up there with 3Dice on the speed of their withdrawals .

 

[Seventh777]

Great to see such a positive post....and well done to you!!!

I just joined last nite through here, after reading your post, as i was bored and took the NDB I enjoyed playing and look forward to depositing on payday next week lol

What games did you play?, I have taken a serious liking for Lucky Pirate, only grumble with this slot is the bet cap is .45p I would love this to be raised, I tried several different slots and hit feature rounds on most of them, and what a refreshing change in returns (on average) compared to those at MGS .


P.S.

Good luck on your deposit there next week .

 

[P.V.]

We do not "monitor" CM members. I usually get a notification when new player registers at BigCasino (with login, reg. date and time and email), so of course I recognized Roy



Not quite understood what is the problem...

1) If first/last name don't match account details (address/postcode etc) - player won't be verified.
2) If payment account details won't match address details in player's account - player won't be able to deposit.
3) Player is allowed to withdraw money only on the card/e-wallet account he/she used for deposit, so even if a player is not verified (there could be several reasons why the verification fail) - we will process his/her payout.

No problem here, whatever works for you.

If I was in the UK, playing at BC I'd merely keep my withdraws under 3000 EUR then I'd never have to provide doc's..

I was pointing out within in the OP's post, he stated that he uploaded his personal information to your gaming server and didn't need too after the fact. Now it's there for at least five years and that seems a bit reckless. (As required by your Gaming Authority).

When implementing this type feature to your site, your players should have the option to update, or totally remove their personal information from the server whenever they feel the need.

My apologies to Roy as I shouldn't have pointed this out here as I'm derailing his thread.

Sorry and congrats on your win again, back to the playoff games!

 

[Seventh777]

No problem here, whatever works for you.

If I was in the UK, playing at BC I'd merely keep my withdraws under 3000 EUR then I'd never have to provide doc's..

I was pointing out within in the OP's post, he stated that he uploaded his personal information to your gaming server and didn't need too after the fact. Now it's there for at least five years and that seems a bit reckless. (As required by your Gaming Authority).

When implementing this type feature to your site, your players should have the option to update, or totally remove their personal information from the server whenever they feel the need.

My apologies to Roy as I shouldn't have pointed this out here as I'm derailing his thread.

Sorry and congrats on your win again, back to the playoff games!

Thanks and no need to say sorry, i`m sure that any aspect of BC`s rules and reg`s that cause concern will be taken on-board by Viktar and amended, I personally (even though it wasn`t needed) think the uploading documents option is a good thing as these can be done pre-withdrawal thus ensuring a quicker payout

Hope your team does well in the play-offs .

 

[SlotMonster]

Thank you, Mark!

I think you raised very important question (I recall you did this previously, but I think I missed it ), because according to Data Protection Act player has the right to request his/her data to be removed from our server. I will speak to our lawyers today and will update you accordingly.

 

[SlotMonster]

Update

I've got a reply from our regulators.

According to it, if a player requested their to be removed and account closed, we would still be required to archive their details for 6 years. They also suggested that we will have to go back to the player and confirm that all
their details have been archived (to prevent repeated registration with the same data) and removed from the active database.

Hope I informed you well.

 

[Slotster!]

Apologies for my stupidity/tardiness - but are Bigcasino.co.uk accredited?

 

[SlotMonster]

Apologies for my stupidity/tardiness - but are Bigcasino.co.uk accredited?

Yes, we are

https://www.casinomeister.com/accredited-casinos/

 

[Seventh777]

Apologies for my stupidity/tardiness - but are Bigcasino.co.uk accredited?

Yep, they recently came out of the baptism by fire section .

 

[Slotster!]

Nice one, thanks. The slots look interesting so I'll give you guys a shot tomorrow if I get chance.