Wow at Big Casino :).

[Seventh777]

So in my never ending quest to find fresh slots when MGS goes flat on me I decided to try Big Casino. 1st minor hurdle - There was no bonus code window option available so I contacted CS and the response was quick, after a brief chat with Anna and no impending remedy, Anna manually added the bonus for me (problem fixed in under 5 minutes), and off I went to play with my CM members NDB of £25. Be it down to good luck or the RNG Gods taking a likening to me I flew through the w/r of x30 bonus and was left with a nice sum worthy of withdrawal, being uneasy in requesting a withdrawal before i`ve deposited I decided what the heck, let`s go for it and see what loopholes I have to climb through 1st.

2nd minor hurdle - I noticed in the upload documents section that photo ID was required, the only photo ID I have is an out of date passport, so I uploaded that and an utility bill. In the meantime I logged into CM to post some screenshots and noticed a PM from Viktar (Viaden gaming rep), he welcomed me to Big Gaming and asked me my opinion regarding the software etc, I replied and informed him about my documents, his reply was don`t worry Roy we have automatically verified you (only ever experienced this luxury with the UK brands casinos and 32Red).

I thanked Viktar, watched T.V. for roughly an hour and then checked my Neteller account and boom, there it was, all this within a few hours from requesting a withdrawal to hitting my Nett account, I was absolutely gob-smacked, a few very minor problems, but my 1st ever withdrawal from a casino that I have never (and this will change dramatically over this year lol) deposited at.

So ladies and gentlemen, amongst all the doom and gloom that you read here, I give you a story of all that we want, and more, regarding online gambling and a perfect environment, but tbh, after experiencing 1st hand Viktar`s eagerness and integrity of sorting out problems here, did I expect anything less .

A huge from me, famed for my kiss of deaths I will not mention this years CM awards that are rapidly approaching, but we will wait and see .

 

[oldtrvlagt]

I love that story, now if only they had a US version

 

[LaHutti]

Ya Viktar ....you guys have to let the rest of us in.
(oh...I'm not in the states....what's keeping you guys from opening the doors Viktar ? )

 

[ksb11]

Yea, online gambling is totally legal in the U.S. now so what's the big deal

 

[SlotMonster]

Thank you for the story, Roy I'm glad you've got your winnings

Just few things to mention:

1) As I replied Link Outdated / Removed - you probably didn't change your active currency from FUN to GBP. I took this into account and since next release default currency will be GBP.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

3) You should have received your money within minutes:

a) You were verified
b) You won from a no deposit bonus (as I said previously, if you won from free chip - we won't ask you to deposit).

So I think I have to say "Sorry for the delay" and assure you that the next time you will be paid very quickly

Cheers

Viktar.

P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes

 

[samoas]

Congrats Seventh!

Thanks for sharing.

 

[jetset]

Well done Big Casino (and Viktar!) It's great to see positive accounts like this, and I'm pleased to see some serious competition apparently developing for this year's Casinomeister awards.

 

[P.V.]

2nd minor hurdle - I noticed in the upload documents section that photo ID was required, the only photo ID I have is an out of date passport, so I uploaded that and an utility bill. In the meantime I logged into CM to post some screenshots and noticed a PM from Viktar (Viaden gaming rep), he welcomed me to Big Gaming and asked me my opinion regarding the software etc, I replied and informed him about my documents, his reply was don`t worry Roy we have automatically verified you (only ever experienced this luxury with the UK brands casinos and 32Red).

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

It's good they implemented a secure upload system, problem is you didn't need to send them doc's and somehow they have found a way to secure minors playing at their site along with fraudulent players unless you've won over $3000 EUR. I doubt that.

Since they didn't need your outdated passport, or information how do you go back and remove the information form their server? I've investigated this site and all data is backed up and stored stored for a min. of five years.

 

[Nate]

Well Done SlotMonster and Team - Love your way of doing things!

Great Stuff!

Nate

 

[rockycatt]

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.



It's good they implemented a secure upload system, problem is you didn't need to send them doc's and somehow they have found a way to secure minors playing at their site along with fraudulent players unless you've won over $3000 EUR. I doubt that.

Since they didn't need your outdated passport, or information how do you go back and remove the information form their server? I've investigated this site and all data is backed up and stored stored for a min. of five years.

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.

of the latter im positive they /most do this its happened to me [thats all i can say ]

 

[SlotMonster]

Congrats on your win and quick payout.
Obviously you registered with the same username as here at CM or you wouldn't get a PM, so they monitor CM members.

We do not "monitor" CM members. I usually get a notification when new player registers at BigCasino (with login, reg. date and time and email), so of course I recognized Roy

It's good they implemented a secure upload system, problem is you didn't need to send them doc's and somehow they have found a way to secure minors playing at their site along with fraudulent players unless you've won over $3000 EUR. I doubt that.

Not quite understood what is the problem...

1) If first/last name don't match account details (address/postcode etc) - player won't be verified.
2) If payment account details won't match address details in player's account - player won't be able to deposit.
3) Player is allowed to withdraw money only on the card/e-wallet account he/she used for deposit, so even if a player is not verified (there could be several reasons why the verification fail) - we will process his/her payout.

 

[happygirl999]

Great to see such a positive post....and well done to you!!!

I just joined last nite through here, after reading your post, as i was bored and took the NDB I enjoyed playing and look forward to depositing on payday next week lol

 

[PNEFOREVER2]

Thank you for the story, Roy I'm glad you've got your winnings

Just few things to mention:

1) As I replied Link Outdated / Removed - you probably didn't change your active currency from FUN to GBP. I took this into account and since next release default currency will be GBP.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

3) You should have received your money within minutes:

a) You were verified
b) You won from a no deposit bonus (as I said previously, if you won from free chip - we won't ask you to deposit).

So I think I have to say "Sorry for the delay" and assure you that the next time you will be paid very quickly

Cheers

Viktar.

P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes

Is that a typo? 4 Minutes?

 

[PegeeSue]

Congrats on win !

Think I just may give this casino a try, and I noticed a couple mentioned a nd code for $25? Where do I find this code please and thanks.

Nm..found the info I was looking for and unfortunately, can't play there anyways..lol

 

[Seventh777]

Thank you for the story, Roy I'm glad you've got your winnings

Just few things to mention:

1) As I replied Link Outdated / Removed - you probably didn't change your active currency from FUN to GBP. I took this into account and since next release default currency will be GBP.

2) Players can see their status in "My Account" section, so if they are "Verified" - no need to send us any documents, we already did all checks. The only one case when we will request players documents (only once!) - if a payout is more than 3000 EUR.

3) You should have received your money within minutes:

a) You were verified
b) You won from a no deposit bonus (as I said previously, if you won from free chip - we won't ask you to deposit).

So I think I have to say "Sorry for the delay" and assure you that the next time you will be paid very quickly

Cheers

Viktar.

P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes

Yw Viktar, and no need to apologize for the delay (I wasn`t criticizing lol, on the contrary I was very impressed).

 

[Seventh777]

Is that a typo? 4 Minutes?

Nope, no typo, these guys are right up there with 3Dice on the speed of their withdrawals .

 

[Seventh777]

Great to see such a positive post....and well done to you!!!

I just joined last nite through here, after reading your post, as i was bored and took the NDB I enjoyed playing and look forward to depositing on payday next week lol

What games did you play?, I have taken a serious liking for Lucky Pirate, only grumble with this slot is the bet cap is .45p I would love this to be raised, I tried several different slots and hit feature rounds on most of them, and what a refreshing change in returns (on average) compared to those at MGS .


P.S.

Good luck on your deposit there next week .

 

[P.V.]

We do not "monitor" CM members. I usually get a notification when new player registers at BigCasino (with login, reg. date and time and email), so of course I recognized Roy



Not quite understood what is the problem...

1) If first/last name don't match account details (address/postcode etc) - player won't be verified.
2) If payment account details won't match address details in player's account - player won't be able to deposit.
3) Player is allowed to withdraw money only on the card/e-wallet account he/she used for deposit, so even if a player is not verified (there could be several reasons why the verification fail) - we will process his/her payout.

No problem here, whatever works for you.

If I was in the UK, playing at BC I'd merely keep my withdraws under 3000 EUR then I'd never have to provide doc's..

I was pointing out within in the OP's post, he stated that he uploaded his personal information to your gaming server and didn't need too after the fact. Now it's there for at least five years and that seems a bit reckless. (As required by your Gaming Authority).

When implementing this type feature to your site, your players should have the option to update, or totally remove their personal information from the server whenever they feel the need.

My apologies to Roy as I shouldn't have pointed this out here as I'm derailing his thread.

Sorry and congrats on your win again, back to the playoff games!

 

[Seventh777]

No problem here, whatever works for you.

If I was in the UK, playing at BC I'd merely keep my withdraws under 3000 EUR then I'd never have to provide doc's..

I was pointing out within in the OP's post, he stated that he uploaded his personal information to your gaming server and didn't need too after the fact. Now it's there for at least five years and that seems a bit reckless. (As required by your Gaming Authority).

When implementing this type feature to your site, your players should have the option to update, or totally remove their personal information from the server whenever they feel the need.

My apologies to Roy as I shouldn't have pointed this out here as I'm derailing his thread.

Sorry and congrats on your win again, back to the playoff games!

Thanks and no need to say sorry, i`m sure that any aspect of BC`s rules and reg`s that cause concern will be taken on-board by Viktar and amended, I personally (even though it wasn`t needed) think the uploading documents option is a good thing as these can be done pre-withdrawal thus ensuring a quicker payout

Hope your team does well in the play-offs .

 

[SlotMonster]

Thank you, Mark!

I think you raised very important question (I recall you did this previously, but I think I missed it ), because according to Data Protection Act player has the right to request his/her data to be removed from our server. I will speak to our lawyers today and will update you accordingly.

 

[SlotMonster]

Update

I've got a reply from our regulators.

According to it, if a player requested their to be removed and account closed, we would still be required to archive their details for 6 years. They also suggested that we will have to go back to the player and confirm that all
their details have been archived (to prevent repeated registration with the same data) and removed from the active database.

Hope I informed you well.

 

[Slotster!]

Apologies for my stupidity/tardiness - but are Bigcasino.co.uk accredited?

 

[SlotMonster]

Apologies for my stupidity/tardiness - but are Bigcasino.co.uk accredited?

Yes, we are

https://www.casinomeister.com/accredited-casinos/

 

[Seventh777]

Apologies for my stupidity/tardiness - but are Bigcasino.co.uk accredited?

Yep, they recently came out of the baptism by fire section .

 

[Slotster!]

Nice one, thanks. The slots look interesting so I'll give you guys a shot tomorrow if I get chance.

 

[P.V.]

I've got a reply from our regulators.

According to it, if a player requested their to be removed and account closed, we would still be required to archive their details for 6 years. They also suggested that we will have to go back to the player and confirm that all
their details have been archived (to prevent repeated registration with the same data) and removed from the active database.

Hope I informed you well.

That's what I thought, SIX years holding player's sensitive documents isn't acceptable on a gambling server or anywhere.

The UK Information & Commissioners Office states within Principle 5 alone:

UK Quote:

"Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes."

You only need to hold information to verify the player and that's it. If you need it again ask for it but don't store it and back it up for SIX years.

So IMO once the documents are approved, then a player should be able to delete said information from your server, or any Web site server.

Honestly I can't imagine if online gambling becomes legal worldwide, including the U.S. and sensitive personal information is being backed up for years through every gambling server, look at the possible consequences.

Maybe this why only a hand full of operators do the upload within player management on their gaming server and the rest rely on unsecure email.

In the OP's case he inadvertently uploaded his doc's when he didn't need too and so his documents are stored on your server for an admitted SIX years. The screen shot I viewed in another thread says "Upload your documents" you're asking for data that might not be required.

Viktar Quote:

"They also suggested that we will have to go back to the player and confirm that all
their details have been archived (to prevent repeated registration with the same data) and removed from the active database."

I have no clue what this means, how would a player know if their information has been archived?

I think Big Casino and Viaden are on the up and up from what I've seen to date, that ratiocination isn't in play but doc. procedures are lame, welcome to the group among others.

 

[SlotMonster]

Mark, I think you didn't understand me right.

In case of account closure, all copies of documents will be deleted as per player's request, and only their first/last name and address will be stored in our database to prevent repeated registration.

Also there is a difference between hard copies (i.e. paper copeis) and electronic data.

So IMO once the documents are approved, then a player should be able to delete said information from your server, or any Web site server.

Our regulators think different.

I also would suggest you to read these documents:

You do not have permission to view link Log in or register now.

 

[Nate]

Yep, they recently came out of the baptism by fire section .

SlotMonster - best get Bryan to change your title to 'Accredited Casino Representative' - Didn't check that you guys made it to the Accredited section, but well done

Nate

 

[P.V.]

Mark, I think you didn't understand me right.

In case of account closure, all copies of documents will be deleted as per player's request, and only their first/last name and address will be stored in our database to prevent repeated registration.

Also there is a difference between hard copies (i.e. paper copeis) and electronic data.



Our regulators think different.

I also would suggest you to read these documents:

You do not have permission to view link Log in or register now.

And again how does a player delete their data?

Sorry Viktar but I don't read offshore regulations anymore as most don't support player complaints.

Complaints should be addressed by player concerns, the offshore regulators have proven to be detached from player complaints.

I know for a fact that personal information uploaded on your website, gaming server will be held for SIX years, please don't try the song and dance with me as I'll prove you wrong.

Your defense might make depositing members take warning to your stance, not cool.

 

[SlotMonster]

Please don't try the song and dance with me as I'll prove you wrong.

I find your words pretty offensive. If you don't respect me as a Casino Representative, please respect me as forum member.

I'll give up arguing with you, if you don't mind, because it leads us to nowhere.

 

[microgamingmug]

P.S. One of forum members won £1756.40 from £200 deposit + £200 bonus. His payout was approved and processed in 4 minutes

Yep this was me. Great first impressions, in my experience no-one has came close to 32red/3dice so would welcome any other casinos who get cs/loyalty etc.

 

[Nifty29]

And again how does a player delete their data?

Sorry Viktar but I don't read offshore regulations anymore as most don't support player complaints.

Complaints should be addressed by player concerns, the offshore regulators have proven to be detached from player complaints.

I know for a fact that personal information uploaded on your website, gaming server will be held for SIX years, please don't try the song and dance with me as I'll prove you wrong.

Your defense might make depositing members take warning to your stance, not cool.

Viktar politely referred you to the data rules that apply to THEM under THEIR regulator to explain his position, and you came back with "I don't read offshore stuff" and proceeded to get personal......instead of just reading it and trying to understand where he is coming from.

You owe him an apology IMO.

 

[P.V.]

I find your words pretty offensive. If you don't respect me as a Casino Representative, please respect me as forum member.

I'll give up arguing with you, if you don't mind, because it leads us to nowhere.

I'm not arguing merely giving some constructive forewarn.

I understand that the information during registration is stored and backed up for six years, all OC's do this. But the fact that when additional sensitive doc's are required, they too are backed up and stored for six years.

My point being if I were to send BC a copy of my passport for an additional ID check I would expect it to be viewed, compared to my "Stored" registration information and then dealt with accordantly.

I shouldn't have to close my account to destroy any additional sensitive information willingly provided to prove identify and get paid as I wouldn't expect it to be saved any longer than it takes to clear this process. I don't agree with the process of storing and backing up additional requested documents for long periods of time on a gaming server. JMO.

My view is pretty straight forward, not offensive. By telling me to go and read the Isle Of Man regulations was a song and dance IMO, which is defined as an elaborate way to explain or justify. Not sure why that would call for an apology on my behalf.

Furthermore I haven't disrespected you, or argued with you. You have clarified that you back up and hold player documents including passports etc.. for six years or more and in order to delete said information a player will need to close their account for all information to be abolished.

Didn't mean to rattle anyone's feathers.

 

[Nifty29]

I'm not arguing merely giving some constructive forewarn.

I understand that the information during registration is stored and backed up for six years, all OC's do this. But the fact that when additional sensitive doc's are required, they too are backed up and stored for six years.

My point being if I were to send BC a copy of my passport for an additional ID check I would expect it to be viewed, compared to my "Stored" registration information and then dealt with accordantly.

I shouldn't have to close my account to destroy any additional sensitive information willingly provided to prove identify and get paid as I wouldn't expect it to be saved any longer than it takes to clear this process. I don't agree with the process of storing and backing up additional requested documents for long periods of time on a gaming server. JMO.

My view is pretty straight forward, not offensive. By telling me to go and read the Isle Of Man regulations was a song and dance IMO, which is defined as an elaborate way to explain or justify. Not sure why that would call for an apology on my behalf.

Furthermore I haven't disrespected you, or argued with you. You have clarified that you back up and hold player documents including passports etc.. for six years or more and in order to delete said information a player will need to close their account for all information to be abolished.

Didn't mean to rattle anyone's feathers.

please don't try the song and dance with me as I'll prove you wrong.

Your defense might make depositing members take warning to your stance, not cool.

IMO this was unnecessarily confrontational and was (IMO) inferring thay Viktar was somehow "leading everyone up the garden path" and you then went on to "warn depositing players" about Big Casino (not your words but the obvious inference). He provided a link to the regulations that THEY are bound by. If you refuse to read it then fine.....but by doing so you are pretty much saying "well my opinion is right and I'm not interested in discovering any facts about the issue" which is pretty childish (IMO)

You were disrespectful. You were arguing. The latter is fine, the former is not.

The fact that you neither recognized this nor apologized shows how members should maybe "take warning to YOUR stance". I have no doubt that you spruik your product, often in a cloaked fashion, wherever possible and members should be aware that you are (IMO) using Bryan's site to further your own commercial interests and should give weight to your opinions accordingly.

An interesting poll would be to ask how many members have had their identity stolen via submission of documents to online casinos by fax or email. It's a process that, on the whole, works very well and really is quite easy for 99.9% of players and has been so for over a decade. The doom and gloom you paint about the horrible risks of players sending ID to casinos, in my experience at CM for 11 years at least, just doesn't exist in reality. I'm certain, however, that it is an excellent selling point....much like the WMD's in Iraq. I wouldn't feel any safer giving all my info to you than I do giving it to a casino. You have just as much to gain by selling my info to third parties as they do.

 

[P.V.]

IMO this was unnecessarily confrontational and was (IMO) inferring thay Viktar was somehow "leading everyone up the garden path" you are pretty much saying "well my opinion is right and I'm not interested in discovering any facts about the issue" which is pretty childish (IMO)

You were disrespectful. You were arguing.

using Bryan's site to further your own commercial interests and should give weight to your opinions accordingly.

An interesting poll would be to ask how many members have had their identity stolen via submission of documents to online casinos by fax or email.

I said I don't read offshore regulations anymore, not that I hadn't already read those. I mean how else would I know that BC must hold data for five plus years?

"Your defense might make depositing players take warning" is merely suggesting that he might want to take a serious look at the new upload implementation, which is not required by his regulator. Therefore adding a higher risk to his players by having it.

I was debating the issue with Viktar, is a long way from arguing as you've suggested. And there has been many times over the years where OC's have been hacked and personal data stolen, although most kept limited data on the server, nothing sensitive like passport copies etc..

I think one of the latest hacks, it took the site a few years before they admitted the problem.

You can try and bait me if you'd like Nifty but this fish isn't biting at your personal comments. If you feel that way its fine with me as it's your opinion, everyone entitled to that.

 

[chuchu59]

Anyone's resolution for 2012 is peace in the forum?

I actually think PV has a valid point though I suppose he should have put it across much nicer.If I were Viktar I would feel irritated as well.

Archiving players' personal data and retaining it for 6 years isnt acceptable unless consent is given by the player. Heck, I just submitted a complaint to the Government and they had to seek my consent before releasing the details to the department I am complaining of. That's how data privacy should be upheld.

 

[SlotMonster]

Just few words.

1) We are regulated by the Isle of Man Gambling Supervision Commission.
2) We must follow their rules.
3) We follow their rules.
4) We will continue following their rules.

I hope now everything is clear.

If you have any concerns/suggestions/objections - please, contact our regulators.

Thank you!

 

[chuchu59]

Viktar,

I understand you have to abide by the rules of the Commission. Hoever, if there are quite a number of players that are getting concerned would it not be right for the casinoto relay the concerns to the Commission together with the casino's stance. On the face of it , I wouldnt, as a player, want my personal details to be held by someone for 6 years. Even those who are bankrupt can have their records deleted after 4 years.

 

[P.V.]

Just few words.

If you have any concerns/suggestions/objections - please, contact our regulators.

Thank you!

Got it, need to contact the Isle Of Man for concerns, suggestions, or objections.

 

[Nate]

Got it, need to contact the Isle Of Man for concerns, suggestions, or objections.

I have to agree with Nifty on this - Your attitude towards Slotmonster has not been friendly in any way. Your last statement is reflective of this. I wanted to mention it earlier, but you seem to be on about something that the vast majority of the membership haven't been too concerned with.

The only logical reason I see with your concern is that YOU run a business with regards to the subject at discussion. I am not trying to be nasty to you, but your motives IMPO are questionable.

Nate

 

[rainmaker]

.


I took a quick look at Isle of Man`s code for money laundering. Just to confirm what SlotMonster has told us. They need to store data for 6 years and these data must be sufficient to identify the source and recipient of payments (which will include personal information).



12. Records of transactions

The licence holder shall establish and maintain a record of all transactions carried out by or on behalf of participants or business participants (for example, records sufficient to identify the source and recipient of payments from which investigating authorities will be able to compile an audit trail for suspected money laundering or terrorist financing) and such other records as are sufficient to demonstrate that the Money Laundering and Terrorist Financing Requirements have been complied with.

13. Retention of records

(1) A licence holder shall keep the records required by paragraph 12 for at least 6 years from the date when —

(a) the person concerned formally ceases to be participant or business participant; or

(b) if sub-paragraph (1) (a) does not apply, when the last transaction was carried out by the former participant or business participant

----------

(Note: "participant” means any person (other than a business participant) participating as a player in online gambling other than as a licence holder;

 

[P.V.]

I am not trying to be nasty to you, but your motives IMPO are questionable.

Nate

You honestly have no merit to diss me Nate.

 

[P.V.]

.


I took a quick look at Isle of Man`s code for money laundering. Just to confirm what SlotMonster has told us. They need to store data for 6 years and these data must be sufficient to identify the source and recipient of payments (which will include personal information).



12. Records of transactions

The licence holder shall establish and maintain a record of all transactions carried out by or on behalf of participants or business participants (for example, records sufficient to identify the source and recipient of payments from which investigating authorities will be able to compile an audit trail for suspected money laundering or terrorist financing) and such other records as are sufficient to demonstrate that the Money Laundering and Terrorist Financing Requirements have been complied with.

13. Retention of records

(1) A licence holder shall keep the records required by paragraph 12 for at least 6 years from the date when —

(a) the person concerned formally ceases to be participant or business participant; or

(b) if sub-paragraph (1) (a) does not apply, when the last transaction was carried out by the former participant or business participant

----------

(Note: "participant” means any person (other than a business participant) participating as a player in online gambling other than as a licence holder;

The only details they discuss is registration information, name address phone etc..

If you can show me details about passports etc., please do so.

 

[jetset]

IMO it's a shame that recent posts have tended to distract members from what started out as a positive thread giving credit where credit appears due to an operator who seems to be trying hard - and clearly enjoying some success - in serving players in a way we would all want to see more widely applied in the industry.

Encouragement is important, so I'll return to topic by saying to Viktar and his Big Casino: "keep up the good work."

 

[Nate]

You honestly have no merit to diss me Nate.

My intention was never to diss you P.V. My intentions are always to try and keep the peace. I was merely highlighting how your post came across - from a Neutral stance.

In any event, I do apologise if you feel that I have dissed you.

Nate

 

[Seventh777]

IMO it's a shame that recent posts have tended to distract members from what started out as a positive thread giving credit where credit appears due to an operator who seems to be trying hard - and clearly enjoying some success - in serving players in a way we would all want to see more widely applied in the industry.

Encouragement is important, so I'll return to topic by saying to Viktar and his Big Casino: "keep up the good work."

Aye, thanks for that, if those people with gripes about this data thing have such a beef about it why not start a new thread regarding this?.