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Work in Progress

Discussion in 'Online Casinos' started by xr8utebloke, Jul 23, 2013.

    Jul 23, 2013
  1. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    I won $7750.00 on there slot machine Friday night. My account has shown the withdrawal being work in progress since Monday today is Wednesday. I got told Tuesday that the funds were cleared back to my card Monday, how ever when I spoke to a CS Live chat tonight she said that the withdrawal is between them and my bank and she cnat understand whats holding my withdrawal up as all my id was supplied months ago. I was very confused after being told one thing then another thing.
     
  2. Jul 23, 2013
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    You didn't say which casino. If the casino has a rep here in the forum, (go up to I Gaming Reps tab at the top of the forum and search the page), please send the rep a PM (private message) with the pertinent details.
     
  4. Jul 23, 2013
  5. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    was "gaming club" have sent the rep a message

    tho I believe people still receive there funds in there bank even with the status showing work in progress
     
  6. Jul 23, 2013
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Yes you are correct in saying this. It happens with Microgaming if you look at the history. A withdrawal could have been processed and still show Work in progress.

    Nate
     
    1 person likes this.
  8. Jul 23, 2013
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Indeed, some Viper casinos do this - you often find when you log in and it says 'processed' it will be at the same time you notice the funds back on your card/bank account. I see the OP's point; usually it says 'processed' then a day or two later you get the funds, but sometimes the 'processed' appears when you already been paid. I remember one of the VPL casinos doing this, and me contacting CS to ask why. Don't worry GC are kosher.
     
    1 person likes this.
  10. Jul 23, 2013
  11. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    I know GC will pay out they have been good in the past with withdrawals I have made just confused bein told two different things from CS.

    as my account history states

    22 July 20013 work in progress $7750.00

    one CS at GC told me Tuesday it was released Monday. Then a Cs told me tonight because of the amount it may take longer. why im confused
     
  12. Jul 23, 2013
  13. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    If the withdrawal was put back to your credit card, it is normal to take 48 or more hours to appear in your bank account. I believe that you don't have to worry, you'll get paid.
     
  14. Jul 23, 2013
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, read the T&C's and you'll find there is no limit breached by your 7.5k that would split the w/d. Secondly, on Monday it said 'WiP'. That means you've passed the pending period. I say check your available credit on your card sometime tomorrow AM and you'll see it there - DEFINITELY by Thursday AM.

    Don't worry about what CS said. You're a verified existing player and this 7.5k will not be subject to extra delaying scrutiny. There is a bloke on here who deals with GC casino, a rep called Corbus who pops in once or twice a year. If you ain't got it by Thursdays banking update, contact him. I don't think you'll need to though. BTW I used to play at GC.
     
  16. Jul 24, 2013
  17. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    Thanks Mate, spoke to GC CS Live Chat this morn he confirmed that the funds were cleared and sent back to my card on Monday. so should be anytime soon.
     
  18. Jul 24, 2013
  19. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    I just spoke to live support after speaking with manager this is what the latest news is transcript of chat. They told me 3-7 days now form todays date even though the withdrawal went into work in progress on Monday 22 July 2013.


    Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

    Me
    I was told last nigh that my winnings were released on Monday yet the gaming club manager rang me 20mins ago to congratulate me state my winnings would be released by end of business today im confused

    Operator
    Hi there John

    Operator
    Just a moment please

    Operator
    For security reasons, please can you confirm your date of birth, email address and your telephone number?

    Me
    as the manager rang me to congratulate me on my win

    me
    25 ***** 1977 ********@hotmail.com 04*******

    Operator
    Thanks just a moment

    Me
    ok thanks Jessica I just want an honest update whats happening

    operator
    It has been allocated John, which means its been released

    Operator
    It is however in a banking que

    operator
    This is now the banks processing times

    Operator
    when was it allocated?

    Operator
    So what Andre was saying is that the batch payment should be sent from the banking que in the 24 hours

    Operator
    It was allocated on the 22/7

    Operator
    It can be very confusing as to how it all works

    Me
    so basically it could land in my bank overnight tonight/?

    Me
    is that correct? im confused meself

    Me
    or its still in the banking que at ur end to go out?

    Operator
    It is highly unlikely it will get to your bank tonight John

    Operator
    As the bank processing times is 3-7 business days

    Operator
    It is in the banking que, so we have released it, the banks just need to send it out now

    operator
    So I would expect it in the said bank processing times

    Operator
    Congrats on your great win by the way!

    Me
    ok no problems. thanks heaps I cnat wait to see it in me account

    Me
    i was excited when i won it

    Operator
    yes its definitely a win to be excited about!!!

    Operator
    have you got plans for your winnings?

    Me
    yeh i am gona purchase a second hand vehicle they are holding the vehicle till my winnings come thrrough

    Operator
    Ok thats great!

    Operator
    Be sure to let them know that it may take 7 business days John!

    Me
    is that seven days from the 22nd
    No it is 7 days from when the banks send it our

    Operator
    So from today
     
  20. Jul 24, 2013
  21. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    I don't understand why they said it was released Monday 22 July 2013, yet its sitting in a bank que to be processed with the banks. and to receive it within 7 days on my credit card from the 24th July 2013 even tho it was released on the 22nd July 2013. Im very concerned and worried. Starting to think Online Casinos are not the way to play. Anyone experienced in what I have been told tonight?


     
  22. Jul 24, 2013
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I don't see the issue.

    You have been told it will take up to 7 days. It is now 2 days....just wait for pete's sake.

    "Work in progress" means the withdrawal is no longer reversible...nothing else.

    Remember that once the casino releases the payment, it has to be sent to their card processor (could take 24-48 hrs), who THEN sends it to your bank (takes 2-5 days depending on card and bank).

    Normally, withdrawals cannot be sent to Australian cards, so I assume you must have deposited more than $7750.00 in your time with the casino. So, it would come through as a credit card refund which means it takes 2-5 banking days.

    Just sit tight, and NEVER buy stuff etc until you have the cash in your hand.
     
    2 people like this.
  24. Jul 24, 2013
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    What they are saying may seem confusing to new players who haven't experienced many withdrawals. Gaming Club is part of Bellerock and is an accredited casino meaning they will pay you in a timely manner. That said, this group recently has a habit of phoning players sometimes at unsocial hours. Don't worry, you will get paid but just make sure you don't reverse and play back your dough. Neither should you deposit till you have gotten your money.
     
  26. Jul 24, 2013
  27. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    Thanks Nifty for the advice. I'll sit tight.

     
    1 person likes this.
  28. Jul 24, 2013
  29. xr8utebloke

    xr8utebloke Dormant account

    Occupation:
    tAXI dRIVER
    Location:
    Oakey QLD Australia
    just an update just went from work in progress to completed. so should have funds any day now back to my card
     
  30. Jul 24, 2013
  31. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Congrats on your win.

    I've had payments back to my credit card vary from 2 days after the casino paid it, to 8 once, but I think there was a long weekend that time. This is the same casino and the same card.

    Nice professional chat from the rep, well done Keep in mind your day and the casino's day may not correspond, as you are in different time zones.
     
  32. Jul 24, 2013
  33. MisterBJ

    MisterBJ Account suspended until further notice - please co

    Occupation:
    Fedex
    Location:
    Atlanta
    The OP is going to bust a vessel or something. Like Nifty said, Sit tight. ;)
     
  34. Jul 24, 2013
  35. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    RIGHT!!! SO RELAX!

    You've done the hard bit and waited out the reversal period. You've seen it say 'processed'. That simply means that the casino (when it was work-in-progress) had cleared the w/d for payment and sent it to the processors. When the processor has reported back to the casino that it has sent the funds that banking day to your card/account then the payment as far as the casino is 'processed' You are OK!!!

    Nifty gave you the timescale which the casinos do which incudes leeway for weekends/public holidays and carrier pigeons being shot down etc. In practice (and I wouldn't get your hopes up unless I knew this from experience) you will get your money nearer the lower end of the timescale. If it says processed now, I'd say tomorrow or Friday latest. Keep us informed.

    CHILL!! ;)
     
    1 person likes this.

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