Work in Progress

xr8utebloke

Dormant account
Joined
Jul 23, 2013
Location
Oakey QLD Australia
I won $7750.00 on there slot machine Friday night. My account has shown the withdrawal being work in progress since Monday today is Wednesday. I got told Tuesday that the funds were cleared back to my card Monday, how ever when I spoke to a CS Live chat tonight she said that the withdrawal is between them and my bank and she cnat understand whats holding my withdrawal up as all my id was supplied months ago. I was very confused after being told one thing then another thing.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I won $7750.00 on there slot machine Friday night. My account has shown the withdrawal being work in progress since Monday today is Wednesday. I got told Tuesday that the funds were cleared back to my card Monday, how ever when I spoke to a CS Live chat tonight she said that the withdrawal is between them and my bank and she cnat understand whats holding my withdrawal up as all my id was supplied months ago. I was very confused after being told one thing then another thing.

You didn't say which casino. If the casino has a rep here in the forum, (go up to I Gaming Reps tab at the top of the forum and search the page), please send the rep a PM (private message) with the pertinent details.
 

xr8utebloke

Dormant account
Joined
Jul 23, 2013
Location
Oakey QLD Australia
You didn't say which casino. If the casino has a rep here in the forum, (go up to I Gaming Reps tab at the top of the forum and search the page), please send the rep a PM (private message) with the pertinent details.

was "gaming club" have sent the rep a message

tho I believe people still receive there funds in there bank even with the status showing work in progress
 

Nate

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Cyberspace
was "gaming club" have sent the rep a message

tho I believe people still receive there funds in there bank even with the status showing work in progress

Yes you are correct in saying this. It happens with Microgaming if you look at the history. A withdrawal could have been processed and still show Work in progress.

Nate
 

dunover

Unofficial T&C's Editor
Staff member
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the bus shelter, opposite GCHQ Benhall
Yes you are correct in saying this. It happens with Microgaming if you look at the history. A withdrawal could have been processed and still show Work in progress.

Nate

Indeed, some Viper casinos do this - you often find when you log in and it says 'processed' it will be at the same time you notice the funds back on your card/bank account. I see the OP's point; usually it says 'processed' then a day or two later you get the funds, but sometimes the 'processed' appears when you already been paid. I remember one of the VPL casinos doing this, and me contacting CS to ask why. Don't worry GC are kosher.
 

xr8utebloke

Dormant account
Joined
Jul 23, 2013
Location
Oakey QLD Australia
Indeed, some Viper casinos do this - you often find when you log in and it says 'processed' it will be at the same time you notice the funds back on your card/bank account. I see the OP's point; usually it says 'processed' then a day or two later you get the funds, but sometimes the 'processed' appears when you already been paid. I remember one of the VPL casinos doing this, and me contacting CS to ask why. Don't worry GC are kosher.

I know GC will pay out they have been good in the past with withdrawals I have made just confused bein told two different things from CS.

as my account history states

22 July 20013 work in progress $7750.00

one CS at GC told me Tuesday it was released Monday. Then a Cs told me tonight because of the amount it may take longer. why im confused
 

est129

Full Member
Joined
Sep 5, 2009
Location
Cyprus
If the withdrawal was put back to your credit card, it is normal to take 48 or more hours to appear in your bank account. I believe that you don't have to worry, you'll get paid.
 

dunover

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I know GC will pay out they have been good in the past with withdrawals I have made just confused bein told two different things from CS.

as my account history states

22 July 20013 work in progress $7750.00

one CS at GC told me Tuesday it was released Monday. Then a Cs told me tonight because of the amount it may take longer. why im confused

Yes, read the T&C's and you'll find there is no limit breached by your 7.5k that would split the w/d. Secondly, on Monday it said 'WiP'. That means you've passed the pending period. I say check your available credit on your card sometime tomorrow AM and you'll see it there - DEFINITELY by Thursday AM.

Don't worry about what CS said. You're a verified existing player and this 7.5k will not be subject to extra delaying scrutiny. There is a bloke on here who deals with GC casino, a rep called Corbus who pops in once or twice a year. If you ain't got it by Thursdays banking update, contact him. I don't think you'll need to though. BTW I used to play at GC.
 

xr8utebloke

Dormant account
Joined
Jul 23, 2013
Location
Oakey QLD Australia
Yes, read the T&C's and you'll find there is no limit breached by your 7.5k that would split the w/d. Secondly, on Monday it said 'WiP'. That means you've passed the pending period. I say check your available credit on your card sometime tomorrow AM and you'll see it there - DEFINITELY by Thursday AM.

Don't worry about what CS said. You're a verified existing player and this 7.5k will not be subject to extra delaying scrutiny. There is a bloke on here who deals with GC casino, a rep called Corbus who pops in once or twice a year. If you ain't got it by Thursdays banking update, contact him. I don't think you'll need to though. BTW I used to play at GC.

Thanks Mate, spoke to GC CS Live Chat this morn he confirmed that the funds were cleared and sent back to my card on Monday. so should be anytime soon.
 

xr8utebloke

Dormant account
Joined
Jul 23, 2013
Location
Oakey QLD Australia
I just spoke to live support after speaking with manager this is what the latest news is transcript of chat. They told me 3-7 days now form todays date even though the withdrawal went into work in progress on Monday 22 July 2013.


Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

Me
I was told last nigh that my winnings were released on Monday yet the gaming club manager rang me 20mins ago to congratulate me state my winnings would be released by end of business today im confused

Operator
Hi there John

Operator
Just a moment please

Operator
For security reasons, please can you confirm your date of birth, email address and your telephone number?

Me
as the manager rang me to congratulate me on my win

me
25 ***** 1977 ********@hotmail.com 04*******

Operator
Thanks just a moment

Me
ok thanks Jessica I just want an honest update whats happening

operator
It has been allocated John, which means its been released

Operator
It is however in a banking que

operator
This is now the banks processing times

Operator
when was it allocated?

Operator
So what Andre was saying is that the batch payment should be sent from the banking que in the 24 hours

Operator
It was allocated on the 22/7

Operator
It can be very confusing as to how it all works

Me
so basically it could land in my bank overnight tonight/?

Me
is that correct? im confused meself

Me
or its still in the banking que at ur end to go out?

Operator
It is highly unlikely it will get to your bank tonight John

Operator
As the bank processing times is 3-7 business days

Operator
It is in the banking que, so we have released it, the banks just need to send it out now

operator
So I would expect it in the said bank processing times

Operator
Congrats on your great win by the way!

Me
ok no problems. thanks heaps I cnat wait to see it in me account

Me
i was excited when i won it

Operator
yes its definitely a win to be excited about!!!

Operator
have you got plans for your winnings?

Me
yeh i am gona purchase a second hand vehicle they are holding the vehicle till my winnings come thrrough

Operator
Ok thats great!

Operator
Be sure to let them know that it may take 7 business days John!

Me
is that seven days from the 22nd
No it is 7 days from when the banks send it our

Operator
So from today
 

xr8utebloke

Dormant account
Joined
Jul 23, 2013
Location
Oakey QLD Australia
I don't understand why they said it was released Monday 22 July 2013, yet its sitting in a bank que to be processed with the banks. and to receive it within 7 days on my credit card from the 24th July 2013 even tho it was released on the 22nd July 2013. Im very concerned and worried. Starting to think Online Casinos are not the way to play. Anyone experienced in what I have been told tonight?


I just spoke to live support after speaking with manager this is what the latest news is transcript of chat. They told me 3-7 days now form todays date even though the withdrawal went into work in progress on Monday 22 July 2013.


Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

Me
I was told last nigh that my winnings were released on Monday yet the gaming club manager rang me 20mins ago to congratulate me state my winnings would be released by end of business today im confused

Operator
Hi there John

Operator
Just a moment please

Operator
For security reasons, please can you confirm your date of birth, email address and your telephone number?

Me
as the manager rang me to congratulate me on my win

me
25 ***** 1977 ********@hotmail.com 04*******

Operator
Thanks just a moment

Me
ok thanks Jessica I just want an honest update whats happening

operator
It has been allocated John, which means its been released

Operator
It is however in a banking que

operator
This is now the banks processing times

Operator
when was it allocated?

Operator
So what Andre was saying is that the batch payment should be sent from the banking que in the 24 hours

Operator
It was allocated on the 22/7

Operator
It can be very confusing as to how it all works

Me
so basically it could land in my bank overnight tonight/?

Me
is that correct? im confused meself

Me
or its still in the banking que at ur end to go out?

Operator
It is highly unlikely it will get to your bank tonight John

Operator
As the bank processing times is 3-7 business days

Operator
It is in the banking que, so we have released it, the banks just need to send it out now

operator
So I would expect it in the said bank processing times

Operator
Congrats on your great win by the way!

Me
ok no problems. thanks heaps I cnat wait to see it in me account

Me
i was excited when i won it

Operator
yes its definitely a win to be excited about!!!

Operator
have you got plans for your winnings?

Me
yeh i am gona purchase a second hand vehicle they are holding the vehicle till my winnings come thrrough

Operator
Ok thats great!

Operator
Be sure to let them know that it may take 7 business days John!

Me
is that seven days from the 22nd
No it is 7 days from when the banks send it our

Operator
So from today
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I don't understand why they said it was released Monday 22 July 2013, yet its sitting in a bank que to be processed with the banks. and to receive it within 7 days on my credit card from the 24th July 2013 even tho it was released on the 22nd July 2013. Im very concerned and worried. Starting to think Online Casinos are not the way to play. Anyone experienced in what I have been told tonight?

I don't see the issue.

You have been told it will take up to 7 days. It is now 2 days....just wait for pete's sake.

"Work in progress" means the withdrawal is no longer reversible...nothing else.

Remember that once the casino releases the payment, it has to be sent to their card processor (could take 24-48 hrs), who THEN sends it to your bank (takes 2-5 days depending on card and bank).

Normally, withdrawals cannot be sent to Australian cards, so I assume you must have deposited more than $7750.00 in your time with the casino. So, it would come through as a credit card refund which means it takes 2-5 banking days.

Just sit tight, and NEVER buy stuff etc until you have the cash in your hand.
 

chuchu59

gambling addict
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Location
SOMEWHERE IN ASIA
What they are saying may seem confusing to new players who haven't experienced many withdrawals. Gaming Club is part of Bellerock and is an accredited casino meaning they will pay you in a timely manner. That said, this group recently has a habit of phoning players sometimes at unsocial hours. Don't worry, you will get paid but just make sure you don't reverse and play back your dough. Neither should you deposit till you have gotten your money.
 

xr8utebloke

Dormant account
Joined
Jul 23, 2013
Location
Oakey QLD Australia
Thanks Nifty for the advice. I'll sit tight.

I don't see the issue.

You have been told it will take up to 7 days. It is now 2 days....just wait for pete's sake.

"Work in progress" means the withdrawal is no longer reversible...nothing else.

Remember that once the casino releases the payment, it has to be sent to their card processor (could take 24-48 hrs), who THEN sends it to your bank (takes 2-5 days depending on card and bank).

Normally, withdrawals cannot be sent to Australian cards, so I assume you must have deposited more than $7750.00 in your time with the casino. So, it would come through as a credit card refund which means it takes 2-5 banking days.

Just sit tight, and NEVER buy stuff etc until you have the cash in your hand.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Congrats on your win.

I've had payments back to my credit card vary from 2 days after the casino paid it, to 8 once, but I think there was a long weekend that time. This is the same casino and the same card.

Nice professional chat from the rep, well done Keep in mind your day and the casino's day may not correspond, as you are in different time zones.
 

MisterBJ

Account suspended until further notice - please co
Joined
Feb 13, 2013
Location
Atlanta
The OP is going to bust a vessel or something. Like Nifty said, Sit tight. ;)
 

dunover

Unofficial T&C's Editor
Staff member
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May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
just an update just went from work in progress to completed. so should have funds any day now back to my card

RIGHT!!! SO RELAX!

You've done the hard bit and waited out the reversal period. You've seen it say 'processed'. That simply means that the casino (when it was work-in-progress) had cleared the w/d for payment and sent it to the processors. When the processor has reported back to the casino that it has sent the funds that banking day to your card/account then the payment as far as the casino is 'processed' You are OK!!!

Nifty gave you the timescale which the casinos do which incudes leeway for weekends/public holidays and carrier pigeons being shot down etc. In practice (and I wouldn't get your hopes up unless I knew this from experience) you will get your money nearer the lower end of the timescale. If it says processed now, I'd say tomorrow or Friday latest. Keep us informed.

CHILL!! ;)
 
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