1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

    Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  4. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

With Tech Support like this ... Who needs it? (Titan Poker)

Discussion in 'Poker Complaints' started by sojumaster, Oct 9, 2006.

    Oct 9, 2006
  1. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    OMG, I really wish I knew what the requirements to be tech support for Titan Poker is. Here is a blow by blow account of the Email Support I have recieved from them in attempting to set up an account. (BTW, the only reason I have kept this up is because of morbid curiousity)

    To: This email is not visible to you.
    Date: Oct 8, 2006 9:37 AM
    Subject: Problems creating an account

    I am currently stationed in South Korea (I am an US Soldier) and i was trying to sign for an account on Titan Poker.

    Unfortunately (due to some local scandals) the casinotropez.com site (where the sign-ups are re-directed) is blocked as an illegal gambling site.

    I am still able to execute the titan poker client and see the table summaries. So I know I can still play.

    Is there anyway I can get an account by any other means? If I get an account from any other means, how would I be able to deposit money in to my account? (I should have been clearer here, and asked if it will effect money deposits or not)

    Thanks

    Stephen Schroeder
     
    1 person likes this.
  2. Oct 9, 2006
  3. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Response #1

    HUH?? This response is so far of the mark, I almost suspect that they have a computer program with some bad A.I. answering initial Emails

    From: Titan Poker <support@titanpoker.com>
    Date: Oct 8, 2006 10:53 AM
    Subject: Message from Titan Poker [#1537720]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Hi, my name is Ness from the Support Team.

    Stephen, you may register a poker account once you have successfully downloaded and installed the poker software. At the login screen, simply click on the Create Account button and complete the first registration phase. You need to register your billing address in South Korea to successfully create your Titan poker account.

    If you wish to proceed in creating a Real Money account, all you have to do is click on the Cashier button and it will prompt you to another page wherein you will need to provide additional information.

    To fund your poker account, please follow the simple steps below:

    1. Log into your poker account
    2. Go to the Cashier
    3. Choose the Deposit Tab
    4. Select your preferred Deposit method
    5. Enter your deposit amount
    6. Click OK

    You may check this site You must register/login in order to see the link. for more information on our payment options.

    We appreciate your interest in our poker site and hope to see you at the tables soon, Stephen!

    Good day!

    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,

    Ness
    Titan Poker
     
  4. Oct 9, 2006
  5. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    And then I responded ....

    **sigh**

    To: This email is not visible to you.
    Date: Oct 8, 2006 1:22 PM
    Subject: Re: Message from Titan Poker [#1537720]

    "Unfortunately (due to some local scandals) the casinotropez.com site (where the sign-ups are re-directed) is blocked as an illegal gambling site."

    like I said before ... unfortunately the site that you are re-directed to create an account, is BLOCKED here in korea.

    The Included attachements:

    Screen shots showing that I am unable to sign-up, and the beak down to where it shows the website is blocked by the Korean government.
     
    Last edited: Oct 9, 2006
  6. Oct 9, 2006
  7. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Response #2

    Did they even bother to look at my attachments? Obviously No. Now I am convinced there is only computers answering their Emails.:what: :what:

    From: Titan Poker <support@titanpoker.com>
    Date: Oct 8, 2006 2:07 PM
    Subject: Re: Message from Titan Poker [#1537720]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Good day! This is Gina of the Support Team and I am happy to assist you.

    CasinoTropez is an affiliate Casino site of Titan Poker. If you really meant to create an account in Titan Poker and play only poker games with other real players, please download and create an account directly through this link: You must register/login in order to see the link.

    WHAT?????? The screen shots showed that I had installed your program and attemped to create an account through the client

    We do not have any restrictions against players registering an account and playing with us at the country you are at. However, if you are unsure of the legality of online gambling within your country we suggest that you contact your legal council and/or your local, city or state authorities for verification.

    I never said that you were restricting me, I said the Korean Government was

    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,


    Gina S

    Titan Poker
     
  8. Oct 9, 2006
  9. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    And my response is .....

    Maybe I can make this a little bit clearer .....

    To: This email is not visible to you.
    Date: Oct 8, 2006 2:31 PM
    Subject: Re: Message from Titan Poker [#1537720]

    Let me break this down even further ......

    When I use the SetupPoker.exe to install Titan Poker, I am able to connect to your server. Everything is good right there ...

    When I click on "setup an account" the program redirects to CasinoTropez.com, where the sign up application is hosted.

    Due to some scandels that have been occurring lately in South Korea the Korean Government has blocked CasinoTropez.com. (I know you have no restrictions on who logs in), hence i can not sign up for an account directly through your software. I have included screenshots in my previous Email showing this.

    I am on a United States Military Post, making where I am residing a US territory, hence I am not subject to the Korean Laws; unfortunately they supply the Internet services to me, so I am still subject to this blockage.

    I have been asking if there is another way to set up an account? Maybe ask me the questions here, and I will then give you the answers?

    Stephen Schroeder
     
  10. Oct 9, 2006
  11. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Response #3

    From: Titan Poker <support@titanpoker.com>
    Date: Oct 8, 2006 2:58 PM
    Subject: Re: Message from Titan Poker [#1537720]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Hello Stephen! This is Gina once again of the Support Team happy to assist you.

    Yes, Stephen, we have received the screenshots you have previously sent and we appreciate it. However, we need additional clearer screen shots of the exact pop-up window and error you are getting. Please try to create an account again and once you get the error, please follow these steps:

    I sent them screen shots before but you want clearer ones ???? I guess I should take REAL screen shots this time, maybe I should also capture it in a movie also

    1. Press the Print Screen(Print Screen) button near the top right of your keyboard, above the Insert key.
    2. Open a new Microsoft Word document and press CTRL and the letter V simultaneously; the image now appears in the word document.
    3. You should then save the word document to a location on your PC, and send it to us as an attachment with another email.

    Once we receive the screen shot, we will promptly investigate and give you applicable recommendations to resolve the issue that you are experiencing.

    We really appreciate your cooperation and interest in Titan Poker. Trust that we are going to assist you in every step until the issue you are having is resolved.

    We'd like to see you in the tables soon!


    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,

    Gina S
    Titan Poker
     
  12. Oct 9, 2006
  13. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Whatever they want ..... not what I want .....

    To: This email is not visible to you.
    Date: Oct 9, 2006 8:34 AM
    Subject: Re: Message from Titan Poker [#1537720]

    As per your request, here is the screenshots, eventually breaking down to the point when it shows that your sign-up page is on a website that is blocked by the Korean Government.

    Again, I request for an alternate means of signing up.
     
  14. Oct 9, 2006
  15. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Response #4

    Response #4 and follow up

    From: Titan Poker <support@titanpoker.com>
    To: This email is not visible to you.
    Date: Oct 9, 2006 8:54 AM
    Subject: Message from Support Team [#1540862]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Hi, my name is Xyra and I am glad to be of service to yu today.

    Stephen, we have received the screen shot that you have sent to us. Moreover, we would like to say thank you for bringing this to our attention. It has been forwarded to the relevant department and they will investigate fully. You will be contacted as soon as possible with further information.

    Rest assured that we are prioritizing your concern. In the meantime, we ask for your patience and cooperation in handling this matter.

    Your understanding is greatly appreciated and we look forward to be of service to you again.

    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,

    XyraM
    Titan Poker

    The Follow up:

    From: Titan Poker <support@titanpoker.com>
    Date: Oct 9, 2006 9:44 AM
    Subject: Message from Titan Poker [#1540977]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Greetings!

    This is Dion from the Support Team.

    Our technical team has analyzed your problem, one of the probable reason why you cannot create an account is due to the South Korea Government Policy.

    ROFL LOL ROFL LOL ROFL, And we JUST figured this out. These guys are a complete trip. We just figured that it might be being blocked, but lets try this gibberish techniques listed below:

    It could also be that you have not yet updated the Internet Explorer 6 version. We also saw that you have a Spybot S&D installed to your computer, we suggest you to disable this application. The best solution is to uninstall Spybot and try if you can enter to the cashier, if this solution works, you should reinstall Spybot and check if the Titan Poker site is not in Spybot blacklist.
    We hope this clarifies your concern.

    Have a good day Stephen,

    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,

    Dion
    Titan Poker
     
    Last edited: Oct 9, 2006
  16. Oct 9, 2006
  17. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    And it continues again ....

    To: This email is not visible to you.
    Date: Oct 9, 2006 10:45 AM
    Subject: Re: Message from Titan Poker [#1540987]

    >>Our technical team has analyzed your problem, one of the probable reason why you cannot
    >>create an account is due to the South Korea Government Policy.

    That is the reason.

    >>It could also be that you have not yet updated the Internet Explorer 6 version.

    I am running the latest version.

    >> We also saw that you have a Spybot S&D installed to your computer,
    >> we suggest you to disable this application.

    Did what you suggested, still the same result.
    In fact I went to 3 other computers at different locations, and still the same result.

    Again, please give me another alternate means of signing in.

    Here is a suggestion, Email me the application, and I will email it back.

    Stephen Schroeder
     
  18. Oct 9, 2006
  19. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Response #5

    From: Titan Poker <support@titanpoker.com>
    Date: Oct 9, 2006 11:24 AM
    Subject: Re: [#1541264]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Hi Stephen! This is Sheryl from the Support Team and were glad to be of service.

    Stephen, please be informed that your concern has been forwarded to the relevant department.

    Wasnt this already forwarded and fully investigated??? Oh yea they did

    You will be contacted as soon as possible with further information.

    In the meantime, we kindly ask for your patience and cooperation in handling this matter.

    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,

    Sheryl
    Titan Poker
     
    1 person likes this.
  20. Oct 9, 2006
  21. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    What a riot! That was some good reading, I can't wait to check up on the progress of this.... Good luck! :thumbsup:
     
  22. Oct 9, 2006
  23. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Greetings Stephen..I am Pinababy69 and I thank you for your posts. May I suggest a total reformat of your hard drive? Should this not correct the problem, perhaps a different deparment here at Casinomeister may be of some assistance. Please feel free to post again should you feel the urge to tear your hair out coming on. Thanks once again for your patronage.

    OMG!!! That's the best laugh I've had all week. Make sure you keep us updated! What a riot is right SJ. :lolup:
     
  24. Oct 9, 2006
  25. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Response #6

    Awwww ... no Titan Poker Account for me.:eek: :eek: :eek:

    From: Titan Poker <support@titanpoker.com>
    Date: Oct 9, 2006 2:52 PM
    Subject: Message from Titan Poker [#1541745]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Hi, my name is Ness from the Support Team.

    Stephen, considering all the suggestions given by our Technical Support and still cannot set up an account, please be advised that we no longer able to make this happen for you.

    We appreciate your showing of interest in our poker site, Stephen.

    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,

    Ness
    Titan Poker
     
  26. Oct 9, 2006
  27. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Do I have to do all the thinking?

    MU-hahaha ... they think they are NOT going to give me a Titan Poker Account? I REFUSED to accept that.

    To: This email is not visible to you.
    Date: Oct 9, 2006 3:13 PM
    Subject: Re: Message from Titan Poker [#1541745]

    I appreciate you all helping me out, but isn't possible to just simply ask me the questions here in E-mail that would be asked me for my application, and I would answer the questions here and give you the answers and you can set the account up for me?

    Just a thought.

    Stephen Schroeder
     
  28. Oct 9, 2006
  29. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Response #7

    WHAT?? Are we kidding?!?!?! Are we serious ???? I swear, they are not human. Its an AI program that has gone very very bad.

    From: Titan Poker <support@titanpoker.com>
    Date: Oct 9, 2006 3:43 PM
    Subject: Re: Message from Titan Poker [#1541745]

    Dear Stephen,

    Thank you for contacting Titan Poker.

    Good day! This is Suzie from the Support Team and were glad to be of assistance.

    Stephen, we understand how you feel. Please note that we are more than happy to assist our valued customers via email or via online chat support. However, since the previous representative has mentioned that our Technical Departments suggestion was not able to help you, we are afraid that we can no longer assist your needs.

    You may try to uninstall the software and try to install it again and if the same error will happen, you can send us a screenshot of the actual error message. This information will further assist us to resolve your concern.

    In order to send a screen shot you must first display the image you wish to capture on your PC screen. Once the image is clearly visible, press the Print Screen(Print Scrn) button near the top right of your keyboard; above the Insert key. Next, open a new Microsoft Word document and press CTRL and the letter V simultaneously; the image now appears in the word document. You should then save the word document to a location on your PC, and send it to us as an attachment with an email.

    I have already sent screen caps TWICE Thats it .. I need to shoot a video of this happening.

    Your patience and cooperation is greatly appreciated.

    Have a pleasant day ahead, Stephen!


    Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

    With Best Regards,


    Suzie

    Titan Poker
     
  30. Oct 9, 2006
  31. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Time to put the gauntlet down

    To: This email is not visible to you.
    Date: Oct 9, 2006 5:12 PM
    Subject: Re: Message from Titan Poker [#1541745]

    I have already sent the screen captures two times now showing what was going wrong. The Korean Government has blocked You must register/login in order to see the link. There is NOTHING that I can do about that.

    But You must register/login in order to see the link. is not blocked, nor is your client software.

    I have already re-installed the client, un-installed Spybot, taken the firewall down, tested on other computers are different geographical locations.

    All I want is a simple yes or no answer. Can you just simply give me the questions from the account creation page through this email, and you can create the account for me?

    If not, I'll just take my money elsewhere.

    Ohhh, throwing the money line out there:D :D

    Thanks
     
  32. Oct 9, 2006
  33. guttatur

    guttatur Full Member

    Occupation:
    CS
    Location:
    Belgium
    Cant you just ask somone back in the US to create an acc in your name?

    Support must let you do that if they cant help you in any other way.
     
  34. Oct 9, 2006
  35. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    There is many solutions ...

    I can create an account from someone in the US, there is other solutions also.
    I can go to You must register/login in order to see the link. and go directly to webpage and create an account that way.

    But the issue of the tech support, is that they are so worthless. They do not lift a finger or have an iota of ability to think on their own. Hell look at the vast majority of their responses. They are all cut and paste. That is why I suspect it is almost an AI program that answers their emails. :p :p

    "we got your screen shots from before, but w ask if you can send them again, btw here is HOW to do the screen shots" **sigh**
     
  36. Oct 10, 2006
  37. sojumaster

    sojumaster Dormant account

    Occupation:
    Miliary
    Location:
    Korea
    Its dead

    Its been 24 hours since I asked the straight forward yes/no question. No response.

    So I guess this battle of the witts is over.

    :sniper:
    Titan Poker 0______Sojumaster 1
     
  38. Oct 13, 2006
  39. realwtfsup

    realwtfsup Experienced Member

    Occupation:
    Laborer
    Location:
    Tacoma
    Thanks for sharing. I went through tons of trouble getting an account set up there and a deposit. In disgust my last email was telling them I am just going to withdraw and play elsewhere because of there poor support. They then sent me a reply stating I had to play a certain amount of hands in order to get the bonus....I didn't bother emailing them asking when I tried to withdraw the bonus money in my account.
     

Share This Page