Demian39
Dormant account
- Joined
- Feb 27, 2012
- Location
- Atlanta, GA
Hello, this is my very first post and would like to thank you for having me here.
To start off, Winward Casino doesn't seem to be living up to there expectations. I made a deposit of $25 over a month ago and turned my deposit and bonus of $50 into a profitable $400. I then asked the support rep on chat if I completed my playthrough requirements and they stated I did, but I had to make a total of 3 deposits in order to qualify. Well, I went ahead and made 2 additional deposits but instructed the rep not to attach any bonus' to my deposit since that would mean I would have to meet the new playthrough requirements and possibly lose my profit. The rep was kind enough not to attach the bonus'.
I then went through the withdrawal proceedure. Sent in my documents then waited. First time was denied. Said their sister site didn't have all my documents; Rich Casino. Something I didn't understand since I won at Winward Casino. Sent in the documents they asked for but already sent in all the documents prior. Second time denied. Said they did some sort of audit on me and my withdrawal request was automatically denied untill the audit is done.
Sent in my withdrawal request for the third time in which a week later was approved. They said they sent a deposit verification amount to my bank account in which I was suppose to write back what amount I found. Well that was about a week and ahalf ago and nothing was found in my account. I spoke to a rep who said it usually takes 2-3 days to see the amount appear but we are talking a week and ahalf later with nothing.
I honestly feel they do not want to pay me. I've played at BetOnline before and made a withdrawal with them with no problems. Took about 2 weeks. A month and a half later I've still not seen my winnings with Winward Casino.
Anyone familiar with them? Has there been other problems like this with them too?
To start off, Winward Casino doesn't seem to be living up to there expectations. I made a deposit of $25 over a month ago and turned my deposit and bonus of $50 into a profitable $400. I then asked the support rep on chat if I completed my playthrough requirements and they stated I did, but I had to make a total of 3 deposits in order to qualify. Well, I went ahead and made 2 additional deposits but instructed the rep not to attach any bonus' to my deposit since that would mean I would have to meet the new playthrough requirements and possibly lose my profit. The rep was kind enough not to attach the bonus'.
I then went through the withdrawal proceedure. Sent in my documents then waited. First time was denied. Said their sister site didn't have all my documents; Rich Casino. Something I didn't understand since I won at Winward Casino. Sent in the documents they asked for but already sent in all the documents prior. Second time denied. Said they did some sort of audit on me and my withdrawal request was automatically denied untill the audit is done.
Sent in my withdrawal request for the third time in which a week later was approved. They said they sent a deposit verification amount to my bank account in which I was suppose to write back what amount I found. Well that was about a week and ahalf ago and nothing was found in my account. I spoke to a rep who said it usually takes 2-3 days to see the amount appear but we are talking a week and ahalf later with nothing.
I honestly feel they do not want to pay me. I've played at BetOnline before and made a withdrawal with them with no problems. Took about 2 weeks. A month and a half later I've still not seen my winnings with Winward Casino.
Anyone familiar with them? Has there been other problems like this with them too?