Winpalace - not paying

[seraphim89]

I have registered at this place about a year ago and claimed some of their promotions. I won a big amount, about 6k euros, playing texas hold'em and respecting all the terms and conditions. Made a withdrawal and was asked for my documents. After sending them I was stalled forever, saying that my documents were not verified yet. I contacted Max and submitted a PAB. He started the process and contacted winpalace, they cooperated for a while but in the end they did not answer his emails anymore either. From there on Max said he couldn't do anything more and suggested to contact the Meister. After about 4 emails and 2 months he still did not answer me and they are still not in the rogue pit.

 

[maxd]

... Max said he couldn't do anything more and suggested to contact the Meister.

FTR: you had asked that they be Rogued and I said that such was Bryan's department, hence you should contact him.

 

[seraphim89]

The PAB was made so I can receive the winnings. You said they do not answer to your emails so there is nothing else you can do. And yes, the next step was to talk to Bryan, who did not answer to my emails to this day. Why aren't they in the Rogue Pit as I found so many stories on these forums where people complain.

 

[chuchu59]

The PAB was made so I can receive the winnings. You said they do not answer to your emails so there is nothing else you can do. And yes, the next step was to talk to Bryan, who did not answer to my emails to this day. Why aren't they in the Rogue Pit as I found so many stories on these forums where people complain.

I am sure Max did everything in his power to get the casino to communicate with him but probably they think that for $6k they dont care especially since their aff manager DanielG was booted from this forum. Max cannot rogue them directly as he is only the PAB guy though if he handles enough PABs from this casino and they dont respond Bryan is likely to consider this factor on deciding whether to rogue them. The prospect of throwing them into the rogue pit should not be used as a threat to coerce them to pay no matter how tempting it may seem to be. Rather, it should serve as a warning for others not to fall into a trap.

 

[seraphim89]

right so is this a dead end? if the casino does not communicate aren't they supposed to go to rogue pit? also I don't understand why Bryan has nothing to say about this.

 

[chuchu59]

right so is this a dead end? if the casino does not communicate aren't they supposed to go to rogue pit? also I don't understand why Bryan has nothing to say about this.

Not necessarily. If they dont respond to Max they just give up an opportunity to relay their part of the story. It does not mean you are right. IMO you are pushing things a bit too far.Bryan cannot and will not rogue a casino simply because you submitted a PAB and they didnt respond. He must be satisfied that they are really screwing players before making an informed decision and not just to satisfy one's personal agenda.

 

[KasinoKing]

The PAB was made so I can receive the winnings. You said they do not answer to your emails so there is nothing else you can do. And yes, the next step was to talk to Bryan, who did not answer to my emails to this day. Why aren't they in the Rogue Pit as I found so many stories on these forums where people complain.

People complaining (including you) does not prove the casino has done anything wrong. There are bad players, just as there are bad casinos - in fact, I would say there are a LOT more bad players than bad casinos! At the moment we only have your side of the story.

CasinoMeister & Max can not help you here - they chose to kick the rep of the forum (unfairly IMO) and so it is not surprising that he will not cooperate with them.

You can e-mail him direct and try to sort this out: Daniel @ Affactive.com

Or, if you PM me your casino username I will even e-mail him for you and ask what the problem is. Of course, he would not be obliged to answer me at all, but if he does I would pass the answer back to you, or post here on his behalf since he is unable to.

KK

 

[The Dude]

...
CasinoMeister & Max can not help you here - they chose to kick the rep of the forum (unfairly IMO) and so it is not surprising that he will not cooperate with them...

Perhaps you have forgotten why the rep for Affactive had his account closed - he was seriously misrepresenting his business (among other things) and that called for the closure.
https://www.casinomeister.com/forum...accounts-closed-rome-topgame-affactive.47458/

i-Gaming reps will at all times conduct themselves in a professional manner. Your presence here is to provide players and affiliates with information, and to assist our members when need be. Your account will be closed if you attack other's businesses, exploit the board for marketing purposes, poach players - or any other conduct the staff deems unbecoming of an i-Gaming representative. Do not misrepresent your business. This account is a privilege; keep it as professional as possible. Please remember that your boss (or share holders) may be reading your every word.

https://www.casinomeister.com/forum-faq/forum-policies/

I would gladly reconsider reopening the account if the rep would communicate his desire to be upfront about Affactive and to not misrepresent his company.

@seraphim89 - I was out of town when you emailed me. I haven't caught up all the way. You're going to have to chalk this up as a lesson learned. You should not have played there to begin with - especially since you are in Europe. You have better casinos to chose from.

Did you at least get your deposit back?

 

[seraphim89]

Actually when I want to play at a new casino I usually come here and check the rogue list. There is no warning about this casino. You say I wasn't supposed to play there but how was I was I suppose to know I would be in trouble. I found out about the issues with this casino just after I had deposited. And no, did not get the deposit back either.

 

[The Dude]

Actually when I want to play at a new casino I usually come here and check the rogue list. There is no warning about this casino. You say I wasn't supposed to play there but how was I was I suppose to know I would be in trouble. I found out about the issues with this casino just after I had deposited. And no, did not get the deposit back either.

The Rogue list is not exhaustive - you ought to be checking the Accredited List instead.

If you didn't get your deposit back, you need to go here:

You do not have permission to view link Log in or register now.

 

[ghilase]

The Rogue list is not exhaustive - you ought to be checking the Accredited List instead.

If you didn't get your deposit back, you need to go here:

You do not have permission to view link Log in or register now.

From my past experience CDS is a waste of time.

 

[The Dude]

From my past experience CDS is a waste of time.

It's common knowledge that the people that control the RTG servers are overseeing CDS. This has nothing to do with the OP's problem. If you want to start another thread about this - feel free to do so.

I'm sure there are some webmasters who are promoting these guys, the OP can enlist one of them to help. KK has already offered to assist.

 

[ghilase]

It's common knowledge that the people that control the RTG servers are overseeing CDS. This has nothing to do with the OP's problem. If you want to start another thread about this - feel free to do so.

I'm sure there are some webmasters who are promoting these guys, the OP can enlist one of them to help. KK has already offered to assist.

What I wanted to point out is that is practically impossible for CDS to take impartial decisions considering that they are very well connected with RTG casinos/servers etc.

I don't see CDS as an authority for RTG casinos. In my eyes they are more like a family member and family members help each other.

 

[KasinoKing]

Or, if you PM me your casino username I will even e-mail him for you and ask what the problem is. Of course, he would not be obliged to answer me at all, but if he does I would pass the answer back to you, or post here on his behalf since he is unable to.

Sorry, I forgot to come back with an update on this yesterday;
Daniel replied that this player is "definitely fraudulent" and that his deposits were returned.
He said that also seraphim89 contacted him direct as well - so he should already know the final outcome.

KK

 

[seraphim89]

Daniel did not come with a reply. Maybe he did not have the time to do it. And no, I was not told anything, nor was I paid back the deposits. I don't want just the deposits paid back but the winnings as well. I did send my documents at the time being, and I never got a reply from the casino nor was I asked for further documents. I was just told that the documents are pending review. So I don't understand why he would say what he said.

 

[chuchu59]

Daniel did not come with a reply. Maybe he did not have the time to do it. And no, I was not told anything, nor was I paid back the deposits. I don't want just the deposits paid back but the winnings as well. I did send my documents at the time being, and I never got a reply from the casino nor was I asked for further documents. I was just told that the documents are pending review. So I don't understand why he would say what he said.

You gave the impression that at the very least your deposits should be returned. It seems this is not the case but WP's reputation has not been exactly stellar recently so maybe having your deposits returned is an option. I guess they are not going to budge.

 

[The Dude]

Sorry, I forgot to come back with an update on this yesterday;
Daniel replied that this player is "definitely fraudulent" and that his deposits were returned.
He said that also seraphim89 contacted him direct as well - so he should already know the final outcome.

KK

Could you confirm with Daniel that this guy's deposits were returned? He can email me as well.

So, how 'bout that beer?

 

[Saurier11]

troubles with polish players

People complaining (including you) does not prove the casino has done anything wrong. There are bad players, just as there are bad casinos - in fact, I would say there are a LOT more bad players than bad casinos! At the moment we only have your side of the story.

CasinoMeister & Max can not help you here - they chose to kick the rep of the forum (unfairly IMO) and so it is not surprising that he will not cooperate with them.

You can e-mail him direct and try to sort this out: Daniel @ Affactive.com

Or, if you PM me your casino username I will even e-mail him for you and ask what the problem is. Of course, he would not be obliged to answer me at all, but if he does I would pass the answer back to you, or post here on his behalf since he is unable to.

KK

before 1 week ago, casino royale24 have troubles with polish players, the group of Polish players comply not the Terms and wanted massive harm to the casino. man should certainly listen to both sides before judging it always.

 

[seraphim89]

It's been more than a week since I last heard from Daniel. He said that he checked my case and found fraud activity and that my account was closed and deposits returned. I tried to provide more document to prove I am not a fraud but he said the decision is final. At this point I asked him to tell me the dates when the deposits were paid back so I can send him the statement from my account in order to prove I wasn't paid back anything. Still have not heard anything from him since. If nothing else can be done, I would like at least my deposits back.

 

[Nifty29]

It's been more than a week since I last heard from Daniel. He said that he checked my case and found fraud activity and that my account was closed and deposits returned. I tried to provide more document to prove I am not a fraud but he said the decision is final. At this point I asked him to tell me the dates when the deposits were paid back so I can send him the statement from my account in order to prove I wasn't paid back anything. Still have not heard anything from him since. If nothing else can be done, I would like at least my deposits back.

It takes them weeks to pay.legit players, so goodness knows how long fraudster refunds take.....maybe check around Christmas?

 

[KasinoKing]

It's been more than a week since I last heard from Daniel. He said that he checked my case and found fraud activity and that my account was closed and deposits returned. I tried to provide more document to prove I am not a fraud but he said the decision is final. At this point I asked him to tell me the dates when the deposits were paid back so I can send him the statement from my account in order to prove I wasn't paid back anything. Still have not heard anything from him since. If nothing else can be done, I would like at least my deposits back.

Why are you posting this after I told you in a PM a few days ago that Daniel admitted he had made a mistake and that your deposits had NOT been returned?

You can keep on posting until the cows come home, but no-one on this forum can help you any more than they already have.
The casino has stated they have concrete evidence that you are a fraud player and you must therefore suffer the consequences of that.
If you want to keep on pursuing it - the only way is with the casino directly yourself.

KK

 

[chuchu59]

It's been more than a week since I last heard from Daniel. He said that he checked my case and found fraud activity and that my account was closed and deposits returned. I tried to provide more document to prove I am not a fraud but he said the decision is final. At this point I asked him to tell me the dates when the deposits were paid back so I can send him the statement from my account in order to prove I wasn't paid back anything. Still have not heard anything from him since. If nothing else can be done, I would like at least my deposits back.

I do not really trust the OP but then Win Palace is not one to instil confidnce either. The fact that they had indicated the deposits were returned but in fact they werent illustrates this point. I believe at the very least Daniel should tell the OP what sort of fraudulent activities took place eg multiple accounts, chargebacks, false identity. This is different from accredited casinos where we have some faith that they are not using fraud as an excuse not to pay.

Seraphim, now that you have posted this openly Win Palace is likely to return your deposits pretty soon. If they dont they will need to expose the fraud in detail and this is what I would dearly love to see.

 

[seraphim89]

I still did not get any answer from Daniel and nor from Winpalace. Still no word about my deposits. There should be at least a warning about these guys.

 

[chuchu59]

I would like Win Palace to confirm through a one-off post (where permissable by Bryan) that the OP had committed fraud as it seems that this person is trying to use the forum to force the casino to pay his winnings and failing that to have his deposits back which leaves him in a no-lose position. If indeed fraud had taken place the casino could confiscate the deposit and I will have no qualms about it though it may need to spell out clearly what type of fraud took place.

 

[seraphim89]

To this day I was not emailed or paid anything (not even deposits back). Is there anything else I can do? I am sorry that the meister did not offer a solution to this, nor issue a warning for this casino.

 

[chuchu59]

To this day I was not emailed or paid anything (not even deposits back). Is there anything else I can do? I am sorry that the meister did not offer a solution to this, nor issue a warning for this casino.

I do not think your case warrants the issuance of a warning. If anything it does seem you are making use of this forum to blackmail them.

 

[seraphim89]

Chuchu I'd like to know what you would do if you were in my shoes. Max said he washes his hand from my case, The guy from winapalace says they paid back my deposits, then they acknowledge they didn't do that and dont respond to email anymore. I don't want just to stay put and forget about it, but do something. 6k may not be much for you, but for me its a lot. Even the deposits sum up to 2400 something

 

[chuchu59]

Chuchu I'd like to know what you would do if you were in my shoes. Max said he washes his hand from my case, The guy from winapalace says they paid back my deposits, then they acknowledge they didn't do that and dont respond to email anymore. I don't want just to stay put and forget about it, but do something. 6k may not be much for you, but for me its a lot. Even the deposits sum up to 2400 something

Unless you can prove otherwise we have full faith in Max's handling of PABs. If he decides to wash his hands off as you say then he must have a valid reason for it. He has helped many players in the past to retrieve their rightful winnings but then he must also be fair to the casinos and not force them to pay when he feels they are in the right. Max has no love for Win Palace and he wont tarnish his reputation just to help them. What I do not like though is Daniel stating your deposits were returned when in fact they werent.

I said earlier that I hoped Daniel could make a brief appearance in this thread to present the casino's side of the story and I still believe this should be done (with Bryan's permission of course).

 

[seraphim89]

Yes Max did all he could, until Winpalace did not want to communicate with him anymore, so it's not his fault. From here on I took it to the forums. If anyone has any idea on what I can do to receive my winnings/deposits back I am waiting for suggestions.

 

[chuchu59]

Yes Max did all he could, until Winpalace did not want to communicate with him anymore, so it's not his fault. From here on I took it to the forums. If anyone has any idea on what I can do to receive my winnings/deposits back I am waiting for suggestions.

Well Max is currently on leave so let's wait for his return and listen to what he says. If they are unwilling to communicate with him and he believes you have a case he will write something on it as he usually does. Its not his style to let things unattended to.

 

[Nifty29]

Yes Max did all he could, until Winpalace did not want to communicate with him anymore, so it's not his fault. From here on I took it to the forums. If anyone has any idea on what I can do to receive my winnings/deposits back I am waiting for suggestions.

If Max has washed his hands of the case, it means you are a FRAUD.

It's possible Bryan isn't up with this due to his vacation, but I'll make sure he knows.

Don't waste the time of the DECENT people of this forum with your victim crap.

 

[The Dude]

If Max has washed his hands of the case, it means you are a FRAUD.

It's possible Bryan isn't up with this due to his vacation, but I'll make sure he knows.

Don't waste the time of the DECENT people of this forum with your victim crap.

Hi Nifty. Please don't accuse members of fraudulent activity when this has not been established. Max didn't "wash his hands" of the PAB like the OP claims, we told him that it was a "no can do" situation since we had booted the reps from the forum for misrepresenting their business establishment.

At the time of the PAB, I was under the impression that Winpalace was in the rogue pit, so I instructed Max to forget it. I've just checked, and they aren't there (in the pit). Perhaps they should be, but technically they are not.

So, upon Max's return, I'll have him pursue this and see what happens.

@ seraphim89 - If you could just be a little more patient, I'll have Max chase this down when he gets back next week.

 

[Nifty29]

Fair enough.

I was going by what KK said from what he gleaned from management, and what the OP said.

I'll be patient.

 

[seraphim89]

Sir can you have max look into this?

 

[maxd]

Sir can you have max look into this?

Just saw this, I'll look into it shortly.

LATER: Ok, here's the deal: the issue reached an impasse when the casino stopped communicating with us regarding this and other issues. We had not made enough progress with the case at that time to know who, if anyone, was at fault. The bottom line is that if the casino does not cooperate then the PAB process grinds to a halt, period. Such was the case here: dead in the water.

@seraphim89: I'm not sure what you are asking us to do for you that we haven't already done. I'll do the only thing I can, resubmit your PAB to them and ask that they look into it and get back to me. If they do, wonderful! I will let you know the situation then. But if they do not, if they continue to ignore the issue, then that's the end of the line as far as the PAB goes. As long as you understand this then there will be no hard feelings.