Hi I had a win of just under £32k on a casino called spela who are part of Genesis global. I made the withdrawals on the 31st December 2021. They emailed me on the 8th Jan telling me that my winnings had been voided due to me self excluding on a sister site called casino gods which I have no recollection of and they haven’t provided any information! They then closed my account and took away my winnings. I’ve taken the matter up with IBAS and have asked spela for there final decision so IBAS can take up the matter.
I just wanted to know if anyone had experienced anything like this before and if I’m likely to ever receive my winnings.
Thanks ?
I just wanted to know if anyone had experienced anything like this before and if I’m likely to ever receive my winnings.
Thanks ?