mrcasinos.com non payment
After meeting all wagering requirements and sending off documentation m i got this message ,
"Hello,
We regret to inform you that we got notice from the payments and fraud department you have breached the terms and conditions of MrCasinos, found issuing multiple accounts abusing the bonus structure. By being found abusing our bonuses, your bonuses and winnings from any bonus funds have been removed from your account, however, you are still more than welcome to play with your deposited funds which have been left in your account for your discretion.
Regards,
MrCasinos Support "
I have only one account which i only just opened a few days ago , Its a new casino which i found by searching for Netent casinos via google as i enjoy the games and have found them all pretty reputable , The first time i requested a cash-out it failed due to not sending the docs , they already had my home address and email address etc from sign up and there was no problem then , So it seems the problem id with my bank card being linked to another account which is completely impossible as i had never even heard of the casino before and i use the same username and email address for all casinos and this would have been triggered when signing up for the account .
I'm still waiting for a reply from them but they have taken my funds already which at 600 euro is a very large amount for me ,And took many many hours of play to get through the play-through .
I also find it strange that they still want me to play there rather than closing my account if i'm a supposed abuser ,It was 1 welcome bonus with a large play-through that was met , In the terms i see no mention of not being allowed to play sister sites etc which would be the only thing i may have done as i play a lot of Netent games ,
Would really appreciate some feedback or help as i feel absolutely robbed at the moment and don't really know what to do , I can provide any info or details that may be required,
thanks alot
dave
After meeting all wagering requirements and sending off documentation m i got this message ,
"Hello,
We regret to inform you that we got notice from the payments and fraud department you have breached the terms and conditions of MrCasinos, found issuing multiple accounts abusing the bonus structure. By being found abusing our bonuses, your bonuses and winnings from any bonus funds have been removed from your account, however, you are still more than welcome to play with your deposited funds which have been left in your account for your discretion.
Regards,
MrCasinos Support "
I have only one account which i only just opened a few days ago , Its a new casino which i found by searching for Netent casinos via google as i enjoy the games and have found them all pretty reputable , The first time i requested a cash-out it failed due to not sending the docs , they already had my home address and email address etc from sign up and there was no problem then , So it seems the problem id with my bank card being linked to another account which is completely impossible as i had never even heard of the casino before and i use the same username and email address for all casinos and this would have been triggered when signing up for the account .
I'm still waiting for a reply from them but they have taken my funds already which at 600 euro is a very large amount for me ,And took many many hours of play to get through the play-through .
I also find it strange that they still want me to play there rather than closing my account if i'm a supposed abuser ,It was 1 welcome bonus with a large play-through that was met , In the terms i see no mention of not being allowed to play sister sites etc which would be the only thing i may have done as i play a lot of Netent games ,
Would really appreciate some feedback or help as i feel absolutely robbed at the moment and don't really know what to do , I can provide any info or details that may be required,
thanks alot
dave