Winnings confiscation based on multiple accounts from same I.P or computer

But i have only registered 1 account per i.p address as per , "that have registered only one account (it is not allowed to register more than one account per person and IP address)"

In the terms they are speaking to you as an individual , So as an individual i have only registered 1 account per person and per i.p address
You the individual can only have one account per person and i.p , so i have done this as has my partner , we both have 1 account registered to one i.p address ,

It looks like its saying you the individual cannot have multiple accounts or accounts in different names registered at different I.P addresses

I know what other sites say , But this does not appear to , Or at least if it applies here to its not worded correctly which is technically the contract ,
To be fair its ambiguous and can be interpreted both ways which again is not clear
Are you getting your conclusion from what you think they are trying to say with there wording or what you think there saying based on what other sites would say as to me ( again probably due to the wording ) its unclear .


For crying out loud.

It says ONLY ONE account per person and IP address.

What's unclear about that?

If it really IS unclear to you.....then the time to CLARIFY it was BEFORE you registered.

It's pointless studying them in hindsight and saying "Oh I didn't understand blah blah".

When you created your account, you AGREED to be bound by the rules and confirmed that you UNDERSTOOD the rules.
I think everyone has been very patient and tried to explain how things work. I even answered your direct questions, which you ignored.

If you think you've been stooged, then as they say "sh#t....or get off the potty". In other words, submit a PAB and stop wasting your time trying to convince the wrong people I.e. us and yourself that you were ripped off. Here's the link:

https://www.casinomeister.com/player-arbitration-pab/
 
I am drawing my conclusion based on how I interpret their terms.
Person & IP address are not mutually exclusive:

The same person cannot be registered at multiple IP addresses.
The same IP cannot have multiple registered users using it.

1 person
and
1 IP address

no duplication of either is allowed. That is how I read it.
It would be helpful if they provided examples of places and situations where this can occur as some sites do, but I don't think they are obligated to do so. Someone would always complain that they didn't specifically mention some place so it should not count. Maybe that's why they chose not to name any example.
 
The only issue I had was the use of the word fraud. Fraudulent players should be banned.

As for having multiple accounts using the same IP address, it's not really all that hard to figure out. If the only rule the casino has regarding this is the use of the bonuses then the simple solution is to ask before you take them.

It's a pain in the ass but if you're going to gamble online from a computer that shares it's IP address with other computers, you're either going to find out first or find out later.

Take your pick.
 
Thank googobucs you have been very helpful with all this .
Again sorry for banging my head against a brick wall but i guess its just because i find the ruling a bit daft as it means so many people can accidently fall foul of it , I mean there could be someone in the guesthouse right now signing up for that site completly unaware that the i.p has been used ( far fetched i know , but i'm sure its happened before many times ) and the bonus aswell of course who then wins money and has it took off them even though they have done everything correctly as when they signed up they would have been creating 1 account per person per I.P ,

And to my earlier point if you think that the I.P is recorded on registration ,Although as you said its the customers my fault ,Should the casino be making them aware asap , We know that if you use duplicate email addy when trying to register somewhere you get a warning right away ,When you perhaps forget you have used a site before ,Like i said in this case a player could make any amount of losing deposits before getting a win only to get it confiscated ,Of course this again is the players fault ultimately but can casinos prey on this as it is a no lose situation ?
thanks
 
Also earlier in the thread someone said this
"It's about BONUSES. Just about EVERY casino I know has a "ONE BONUS per IP/Computer/school/etc/etc" rule and they ENFORCE it. Are you saying that pretty much ALL of the accredited casinos are ROGUE? "

I'm not doubting the poster but more a question , If like you said one per school or something similar how would one person know from the next if somebody had or hadn't already opened an account using that i.p or computer etc..
Now if it was opened using the same email address or bank card was used you would be alerted to this right away as being duplicate but this wasnt the case for the I.P address ,If there was a message when signing up i would not have gone ahead ,
Again yes this was my fault , But in other cases ,Like you mentioned above in places were there may be many many individuals at say a place of work ,college etc.. How could one person know if somebody has already made an account on that computer , I know this is not the case for me but would being unknowing or oblivious really be a case of fraud ?

This is the problem. The terms assume a knowledge of at least the technical basics of how the internet works, so are not worded in a language that a mere user can relate to in terms of a computer sat in front of them. many therefore interpret the term "person" in the ordinary sense, so that so long as you stick to one account as a person, you are fine. The trouble is, you are NOT fine, far from it. In order to be safe, you have to have absolute control over the computers you use and where you use them so that you can determine whether another account has ever been opened at the same casino by another individual.

Your girlfriend has no chance, so many people share a common connection that it's a matter of when, rather than if, there will end up being more than one account at a particular casino deemed to be from the "same entity".

Had you waited till the laptop charged up, you would STILL have had the same problem. Although you would have registered on separate machines, both registrations would have been tagged to the same "wire in the wall", or wireless hotspot. As far as casinos are concerned, this constitutes multi accounting. If anyone else had used that same connection with their machines, all the accounts would still be tagged as multiple accounts.

Even if you are allowed to select between yourselves which bonus to play, you still might run into problems if there is another account tagged to you, perhaps a guest at your girlfriend's location, or someone else who used the connection where you both registered.

The casino isn't really being fair, it's giving itself another bite at the cherry, you won the first time around, but next time you might lose.

The casinos assume that there is no such thing as an innocent circumstance that would throw up phantom connections, they assume they are all deliberate attempts to get one over on the casino which got caught out because it wasn't done well enough. They will think that if you really were innocent, you would have asked beforehand. The problem with this idea is that in order to ask, you have to know that two different people who live at two completely different addresses could somehow end up being tagged as one pair of "illegal" multiple accounts.

With you and your girlfriend resident in different countries, it's NOT against the terms for you to both play the same bonuses. Even close family members can all play the same bonuses in the same circumstances. It's all a technicality surrounding how the internet works, where it's not your identities that determine whether you are different individuals, but the data your machines and ISP send back to the server.

Had you registered at home, and your girlfriend likewise, there would have been no problem, and never would be. Had you both lost, there would have been no problem, and not until one of you had won would the casino have mentioned there being this problem.

Experienced players don't tend to get caught out like this, because they have more of an in depth knowledge of how things work, and would know how dangerous it is playing away from their own internet connection. Where they do play away, they would make sure they were able to know enough detail about the away connection and it's users' activities to ensure that the casino they are about to play has never been played by another on that connection.

I can be 100% sure MY away connection is safe, it's my Mum's, and she absolutely does not gamble. It's also secured, so no neighbour can sneak on and freeload to open an account at a casino I play at.

Connections at hotels, public hotspots, internet cafes, are NOT safe. Anyone could have used them to open casino accounts, and because of their public nature, they are likely to be frequented by scammers wanting to make damn sure their home address can't be traced from their online activities.
 
Some casinos won't allow you to have more than one account per IP, nevermind taking bonuses at more than one. I don't know how new you are to online gaming, but multi-accounting is one of the main ways that players will try to defraud the casino. For instance, say I'm a fraudulent player, I open an account in my name, I take the big SUB and lose. Then I open another account in my mom's name - she has a different name and address but I can get hold of her ID if I need it, I take the SUB and lose again. Now I sign up as my boyfriend who lives at another address, take the SUB and win really big, now I can cash out. Then casino security takes a look and sees that all three of these accounts were from the same IP, of course they won't pay me.

I remember hearing about one player (who used to be a member here BTW) who had opened 40+ accounts with one casino to take advantage of free chips and big sign up bonuses. :eek2:

I'm not saying that's the case with you, I'm just explaining why the casinos have this term - and no multiple accounts is a rule at MOST casinos, so if you're going to be playing online you'd better get used to it.
 
The terms assume a knowledge of at least the technical basics of how the internet works.

Great point. My elderly parent probably think an IP address is the location for the bathroom.
I'm sure this thread has been helpful to a lot of people and will continue to help folks for a long time in the future.

In order to be safe, you have to have absolute control over the computers you use and where you use them.

I think this is just plain good advice for any situation.


Had you waited till the laptop charged up, you would STILL have had the same problem. Although you would have registered on separate machines, both registrations would have been tagged to the same "wire in the wall".

First off, I'm not a Networking expert, but I believe in reality she would have been assigned a new IP address by his ISP. Every computer must have a unique IP on the network. For example, I am sitting in my home office at my desk top. My lap top is on a TV tray in the living room. Both are turned on and have been assigned different IP addresses by my ISP.
 
Vinyl

You do NOT need a working knowledge of internet techspeak at all

If one doesn't know what something MEANS in the terms and conditions, one should ASK.

As with the law, ignorance is not a defence. If a player reads the terms (the OP didn't FWIW), doesn't understand some of them, and then clicks the "I accept and understand the terms" checkbox....then they only have themselves to blame.

If one has the ability to use laptops in mobile fashion, and use different networks etc, then one surely has SOME idea what IP means anyway.

Bottom line is that this thread wouldn't exist if the OP READ the terms in the first place. One can't be misled by something they didn't read FFS.

Honestly. People cannot have their hands held 24/7. Common sense and responsibility must come into play at some point.
 
I don't know what the big deal is. The OP took a bonus and broke one of the terms.

It's not like it was a hidden or vague term. It was clearly written.

These are bonus terms not terms of service. If a person doesn't understand them and can't be bothered to ask then just don't take the bonus.

This is one of the reasons most people don't want to take bonuses. If you're not the kind of person that has the patience to read and understand all the terms and conditions for each bonus you take at every casino you play at then you're probably not the kind of person who should be taking bonuses in the first place.

I don't have the patience for it and I can never seem to get past the wage requirements. So in general, I just don't take them.

I have no beef with bonus terms as long as they're clearly stated. There's no rule that says anyone has to take them.

Last time I made a deposit at Omni a box popped up when I closed the cashier offering a 50% bonus on my deposit. I had to click no. I had no idea what the terms were and the box was covering up the casino. The only other option I had was to open a browser and go look for them on their website. The safest and easiest thing to do was to just play with what I deposited. Why give yourself the hassle?
 
For someone like the OP's girlfriend, or anyone that lives where there is a shared environment, it's best to check before opening an account. Read the terms of course, and get email confirmation there are no other accounts registered for that address (both physical and IP). I'd explain that there are other people at the same address and you have no control or knowledge of what they have done or may do. If the shared environment is not a single household, explain that and what it is.

I have tenants, neither on which are on my internet connection at this time. I've asked "what if" someone joined after me, without my knowledge.

Generally, a casino will consider the first account registered to be the valid one. While some casinos will allow multiple accounts from different individuals, with only one being bonus being allowed, other casinos do not allow multiple accounts for the same address. To my knowledge, there isn't any casino that allows multiple accounts per person.

I would expect your girlfriend to encounter problems if there were many people from the same address. Casinos look for collusion, and while it might be possible that someone might randomly join the same casino as you (especially a brand that advertises heavily on TV or such), if there was a sudden influx of people, it will trigger security alerts.
 
Hi,
thanks again to those who helped ,Googobucs and vinylweatherman who explained and cleared up a few things for me ,You are a credit to the forum , And even thanks to most of the other guys who even though not very friendly took the time to give there opinions ,
I think it maybe for the best this thread is removed or deleted as i dont want to appear slanderous towards the casino seeing as thought it was obviously my mistake at at the moment this thread is 3rd on the google search results ,Not great advertisement for them ,
When your wrong your wrong so if a MOD could sort that out , that would be great,
thanks again
 
Hi,
thanks again to those who helped ,Googobucs and vinylweatherman who explained and cleared up a few things for me ,You are a credit to the forum , And even thanks to most of the other guys who even though not very friendly took the time to give there opinions ,
I think it maybe for the best this thread is removed or deleted as i dont want to appear slanderous towards the casino seeing as thought it was obviously my mistake at at the moment this thread is 3rd on the google search results ,Not great advertisement for them ,
When your wrong your wrong so if a MOD could sort that out , that would be great,
thanks again

You can't unring a bell my friend!
The thread is a good reference too, for others whom make the same mistake(s).
The thread contains no 'slander' toward the casino as anybody reading will know quite quickly it was a legitimate bonus term you fell foul of, and took a while to understand. No foul by the casino; indeed they did the right thing by you.
If we all asked for threads to be deleted because they are resolved or didn't like the replies, we'd have no forum left!
The usual procedure is for Simmo/Bryan/Max to mark the title 'resolved' if they believe it has run its course and you have accepted the outcome. They might lock it too, but I doubt deletion is appropriate.
 
No you can't unring a bell but you can remove a post or thread very easily ,But if the sites preference is to keep threads alive to help others in the future then i guess that makes sense , I just wanted to make sure i wasn't harming their reputation ,Like i said i was wrong so i should try and make things right ,
thanks
 
From the FAQ:

Deleting Posts
Posts that are considered spam will be deleted by the moderators.

Posts that are considered "extreme flaming" using the dreaded c*** word, etc., will remain. These posts will NOT be deleted and you'll just have to live with being spanked and looking like a real moron for your lack of self-discipline.

If someone posts information that could be considered trade secrets or sensitive material, we will take this into consideration - but will perhaps edit the post, not delete it. In other words, deleting any posts will be kept at a bare minimum.
https://www.casinomeister.com/forum-faq/forum-policies/
So in other words - the thread/posts stay.

The operator of Mr. Casinos signed up over the weekend, so perhaps he's been in touch with you. If not, here is his account
https://www.casinomeister.com/forums/members/

Please feel free to PM the guy - perhaps he can explain everything to you.
 
First off, I'm not a Networking expert, but I believe in reality she would have been assigned a new IP address by his ISP. Every computer must have a unique IP on the network. For example, I am sitting in my home office at my desk top. My lap top is on a TV tray in the living room. Both are turned on and have been assigned different IP addresses by my ISP.
That's unusual. The typical domestic setup is that you have a router which connects you with the outside world and which assigns private IP addresses (most commonly 192.168.0.x or 192.168.1.x) to the devices in your home. Websites and any other computers outside your home will only see your router's public IP address, which is assigned by your ISP. This IP address is usually dynamic, it can change from time to time and different people will get at assigned the same IP address, although not at the same time. I have also heard of cable ISPs which operated schemes similar to this domestic setup on a larger scale, where every house in a neighbourhood might have the same external IP address. Some ISPs have web operate web proxies which make all the customers' web traffic to come from the proxy's IP address. This is just to illustrate that different and completely unrelated people can have the same IP address and you, the customer, have no control over it.

I wonder what would happen if a player took this one account per IP address thing seriously and asked CS to check if anybody else has registered an account from his IP address. Would CS be able to do it?
 
This is just a little bit of information that I got when a problem arose with me trying to log into my Aladdins Gold account about a year ago.

Went to log in and was denied. Went to chat and was told that I had 2 accounts with them, both from my IP address. Now I had been playing at CW casinos for years so I knew there had been some kind of a mistake. Luckily, CS agreed with me and deleted the bogus account.

Of course this led to a conversation about how this might happen other than the obvious, I did it myself.

CS told me that if someone else bought my used computer and tried to set up a casino account, then they would not be allowed because I had set up an account using that computer.

I was also in the hospital and needed to get into my casino account. I went to the website and told CS that I would be using another internet provider and was told that as long as I used my own computer that there would be no problem.

I have played online in different states with different internet providers, such as hotel WiFi's or mobile hotspots, with no problems as long as I use my computer. I always tell CS first but as long as it's my computer (laptop or tablet) then no problem. At home, I have internet service thru my phone company.

So my question is this, IP provider or computer signature. What is it they look for?
 
I wonder what would happen if a player took this one account per IP address thing seriously and asked CS to check if anybody else has registered an account from his IP address. Would CS be able to do it?

Probably not. I imagine the only reason they even threw a red flag is because of activity so close together from the same IP by 2 different people. If it happened months or years apart they probably would not detect it.

IP is kind of a weak way to look for multiple accounts IMO. It's easily circumvented by someone that is trying to commit fraud and has any computer intelligence. I guess they have to use something, and MAC address is really not much better and can be hacked as well.
 
This is just a little bit of information that I got when a problem arose with me trying to log into my Aladdins Gold account about a year ago.

Went to log in and was denied. Went to chat and was told that I had 2 accounts with them, both from my IP address. Now I had been playing at CW casinos for years so I knew there had been some kind of a mistake. Luckily, CS agreed with me and deleted the bogus account.

Of course this led to a conversation about how this might happen other than the obvious, I did it myself.

CS told me that if someone else bought my used computer and tried to set up a casino account, then they would not be allowed because I had set up an account using that computer.

I was also in the hospital and needed to get into my casino account. I went to the website and told CS that I would be using another internet provider and was told that as long as I used my own computer that there would be no problem.

I have played online in different states with different internet providers, such as hotel WiFi's or mobile hotspots, with no problems as long as I use my computer. I always tell CS first but as long as it's my computer (laptop or tablet) then no problem. At home, I have internet service thru my phone company.

So my question is this, IP provider or computer signature. What is it they look for?

If it's a downloadable casino then the computer signature is much more reliable than an IP. When playing via a web interface, the computer signature will not get passed on to the casino, so they will have to go by IP.
 
I don't know if casinos allow these things to happen on purpose or what. Bet size and wrong games while playing a bonus, duplicate IP etc. Always a reason to confiscate winnings. It would be SO easy to create a system that detects if the bonus has been already played with the same IP and thus decline the bonus from the customer.

But why should they do this? If the player loses, casino gets more money. If player wins, confiscate the winnings.
 
I am sure there is no real no way of us players knowing these stats but it would be interesting to know what the withdrawal / win rate is for real money players and bonus/promo players , In my experience i usually win a bit when using promo cash then lose it trying to get through the playthrough ,Obviously the game play is exactly the same for the 2 players ,But if you win with real money you can obviously cash out right away ,

casinos chuck bonuses at you via email everyday so obvioulsy want you to use them , So i guess my question is , Do casinos prefer you to play with promo / bonus's rather than with real money ,some playthroughs can be 50x d+b so it surely seems for the extra small amount your getting your much likely to lose it reaching the WR ,and obviously if you win within what would have been your real money deposit in your first spell of games , that would have been withdrawable cash.

This is why it seems strange to me that they have this 1 per I.P or 1 per household rule rather than just per person , aslong as you can provide I'D that you are that person

Is there really any such thing as bonus abuse if they create the rules for all the bonuses ,Max wins , Playthroughs , What games are allowed etc , You still only have as much chance of reaching the withdrawal stage and have not gained any advantage just by living in the same house as someone .

A Player that already lived in a household with a registered member could sign up and then become a bonus abuser but if he moved next door he would not be a bonus abuser , Would they rather not have that potential customer player not play at all with them rather than them have an account with full gaming rights , bonuses and all .

I know what the rules are ,I just don't understand why they are the rules as you would think these bonuses are like gold dust ,If they offered you one single bonus on sign up and no more then i could perhaps understand but they send you them on a daily or weekly basis like its nothing and perhaps it is nothing and bonus abuse is just a phrase coined to increase profits , I don't know

I just don't see how where a person lives or what computer / device they are using has any kind of impact on how profitable there gaming session could be ,It obviously doesn't

Sorry for the rambles , I am new to how these things work and the forum has been a real eye opener to a lot of things , I understand rules are rules i just want to know why they are rules and if those rules are there for moral reasons

I honestly never knew what building i was in or what computer i was using would make any difference to me winning or losing and as of course it has no difference ....at all , then i have to question why this rule is there ,

Most people that play casinos maybe have a partner of friend that plays to ,With all this confusion of who went on what casino at what time , using what computer over the space of god knows how many years then it only means one thing , a simple mistake , accident or simply just being blissfully ignorant can result in big losses and it seems to me perhaps this is why the casinos do it .....

If they have the I.P stored then they should let the customer know asap ,Just because they don't have to do this by law etc... , Doesn't mean that you should be allowed to continue playing on a losing account for any amount of time ,Losing deposit after deposit until you get lucky enough to win only to have it taken from you , Again i know rules are rules but surely for us customers / punters there should be a rule somewhere to protect are safety to .

As it seems they are guilty of doing themselves what they are trying to stop others doing ,They are trying to stop ( what they would call ) customers gaining an unfair advantage ( even though there is not one with bonus t's and c's ) over them by knowingly keeping losing / no win situation accounts open as obviously if they have broken the terms and conditions that account should be closed on registration because of the clashing I'P , Email , Payment details ..

Again sorry for the rambling ,Would love to hear back from some of the more senior members here ,I know what the casinos say goes , And its contractual etc , Again its more the fairness and morality i am looking at as always thought we were on an even keel until reading through the forums over the last few days


thanks
 
I don't know if casinos allow these things to happen on purpose or what. Bet size and wrong games while playing a bonus, duplicate IP etc. Always a reason to confiscate winnings. It would be SO easy to create a system that detects if the bonus has been already played with the same IP and thus decline the bonus from the customer.

But why should they do this? If the player loses, casino gets more money. If player wins, confiscate the winnings.

Hi petr

I see you're a webby/affiliate.

I assume you contact each casino to see if they confiscate winnings for any reason, and refuse to list them if they do?

Seems the proper thing to do, otherwise you're putting your own players at risk surely? I mean, since casinos always have a reason to confiscate winnings?
 
And today i log into the forums and see this topic ,

SILVER OAK CASINO making up fake reasons/excuses to avoid paying me.

Again it seems somebody has fallen ill of this multiple i.p rule , he lives in student accomodation in a building on 4 floors with hundreds of other students all running off the same internet connection ,he has absolutely no way of knowing who else has or has not played before .

I heard someone mention in a reply that any of the users running of this multiple i.p will then not be paid out including the first person who made an account , Just because a 2nd person signed up after him ....... How could the original registering player be able to prevent a building full of hundreds of people playing on an online casino ???? ,

How many accounts would the casino ALLOW to be made off a single i.p as it seems in this case any number of people could all be playing losing accounts off the same i.p with the casino being fully aware they will never have to pay out to any of them but of course will keep accepting their deposits until they try to make a withdrawal

Alot of us are not tech savy and only learn from our mistakes like myself in this case ,But is it a mistake the casinos can nip in the bud right away and if they CAN is it fair / moral that they do not ?
 
And today i log into the forums and see this topic ,

SILVER OAK CASINO making up fake reasons/excuses to avoid paying me.

Again it seems somebody has fallen ill of this multiple i.p rule , he lives in student accomodation in a building on 4 floors with hundreds of other students all running off the same internet connection ,he has absolutely no way of knowing who else has or has not played before .

I heard someone mention in a reply that any of the users running of this multiple i.p will then not be paid out including the first person who made an account , Just because a 2nd person signed up after him ....... How could the original registering player be able to prevent a building full of hundreds of people playing on an online casino ???? ,

How many accounts would the casino ALLOW to be made off a single i.p as it seems in this case any number of people could all be playing losing accounts off the same i.p with the casino being fully aware they will never have to pay out to any of them but of course will keep accepting their deposits until they try to make a withdrawal

Alot of us are not tech savy and only learn from our mistakes like myself in this case ,But is it a mistake the casinos can nip in the bud right away and if they CAN is it fair / moral that they do not ?

But you've both been depositing and playing on the SAME computer. What does an internet connection have to do with an IP address? They are two completely separate issues. Two completely different scenarios. That's using the same internet connection versus using the same computer. This day and age there are allot of people accessing the internet through the same internet connection (Wi-Fi, Star Bucks, School). Not so many using the same computer. I understand your frustration but you have both been playing on the same computer therefore from the same IP address.
 

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