Wildjack Casino

[ok2playme]

Keep Fighting

David,

Have you not received my PM's. I have sent you 4 of them and only a response to one of them that states you will have an answer by the weekend. Time is ticking have you been able to come up with anything. The customer service at wildjack is getting worse. I think they are sick of all the calls. I talked to 2 guys today. Jim told me good news the batches were going out and the management should be sending out emails soon. The second guy said they didn't know anything about this. Whats the story guy.

Just keep fighting! I had the same problem with River Belle and after much ado I finally got my checks! Go review "River Belle not paying". Mine took 60 days I believe. You are in good company here with very intelligent people such as Vinlyweatherman. Just stay tough and don't let it get the best of you. I do believe you will be paid its just a matter how much longer. I also believe there is major malice on the part of the casinos to allow this to continue and to blantantly give false information either knowingly or via CSR's that have no ideal of what is real anymore. The regulatory agents have been of little use because the blame will fall to US legislative no matter what the case even though the casinos are dead wrong. Get you money and go to a land based casino. US players are a dying breed and the casinos know that hence they have no respect for US gambling is a bleak one at best.

Good Luck!

 

[PAWPRINTS]

withdraw

I'm also waiting hear their decision before the weekend. I have emailed Brian twice in the last month and no answer. Why this casino is not in the rouge until this gets settled is beyond me. There is more to this than meets the eye. Tomorrow night I will do what I have to do to get my money.I've been out of patience a loooong time.:axeman2 Eva

 

[buzzweisergrl]

David Brickman spokesperson for JF

pawprints,

has david brickman contacted you on this website. He is there spokesperson. He contacted me on monday and told me to send my casino number to him and that he would have some sort of answer for me by friday. I have contacted him 3 other times by private message and he as not contacted me. It is now the end of the week and I don't assume I will hear from him. Just another one of their tactics not to pay us. Its a shame because I had not had a problem in the past or even in march or april. But they use that as ammunition to keep me believing I will get my money. I am not going away.

 

[PAWPRINTS]

withdraw

Yes I heard from David last monday and this is what he said


Hi Eve,

The estimate I gave you was based on the information we had at that point in time. Now it seems the delay will be quite lengthy. I'll look into your specific case with our financial department and get back to you with a resolution before the weekend.

All the best,

David

It may be lenghty alright, and in all that time there wont be a casino forum that wont hear about this,that includes Europe too.I have been cured of wanting to gamble so I'll have alot of time on my hands. Eva

 

[buzzweisergrl]

Thank for the info

At least you heard back from him. There is nothing but a bunch of lies coming from this casino. Sounds to me like they are gonna go belly up. They have lost my business and business from a lot of people that I know. They are not trying hard enough or they would pay us and wait themselves. I hope that they lose all their credentials. They deserve all the negative comments that they get. I don't care how they pay now or before there is no excuse for the way they are treating their loyal customers. I put over 18k on that site and never became a VIP player. Their bonuses were terrible. Poor customer support. I even was cused out by one of their customer support personnel. I am cured from online gambling. Luckily I have received all the other money that I won which was a considerable amount.

 

[tristan727]

and in all that time there wont be a casino forum that wont hear about this,that includes Europe too.

Purely for the record here - am UK based & all my withdrawals have been on time, with no probs, and any minor disputes were cleared up favourably.

Sadly, being down about 500 here this month - I rather wish I had had problems with withdrawal, and therefore not re-deposited.

 

[buzzweisergrl]

Frozen funds

I am not an attorney but have been doing research is it even legal for a bank to freeze your funds without a court order? I thought only the IRS can freeze your money with no questions asked. Does anyone know the answer. Casinomeister can you help us with this problem. I have sent many PM's to David Brickman and no responses.

 

[buzzweisergrl]

JF making good on february money

I heard back from David Brickman the spokesperson for JF. He had the casino reverse my february money back into my account and resend it through their new processor. He states that I should receive it within 21 days. Thank you David for your hard work.

 

[Jackpot Factory]

Reply from the Jackpot Factory

Hi everyone,

David Brickman here, JF spokesperson. As most of the regulars on this forum know, when players voice their issues and concerns I do my utmost to help solve them. Once resolved, I generally let them post what the final the resolution was. However, in this case I feel the need to make an exception and add one more comment.

There have been some false allegations in this thread about me ignoring players and not responding to issues. I would just like to set the record straight. I gave my word to a few players that I would respond to them before the weekend and I kept it.

I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.

As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things to awry, but you have my word that we will never stop working until everyone is satisfied.

All the best,

David

 

[vinylweatherman]

Hi everyone,

David Brickman here, JF spokesperson. As most of the regulars on this forum know, when players voice their issues and concerns I do my utmost to help solve them. Once resolved, I generally let them post what the final the resolution was. However, in this case I feel the need to make an exception and add one more comment.

There have been some false allegations in this thread about me ignoring players and not responding to issues. I would just like to set the record straight. I gave my word to a few players that I would respond to them before the weekend and I kept it.

I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.

As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things to awry, but you have my word that we will never stop working until everyone is satisfied.

All the best,

David

I am sure that these accusations are fuelled by emotion, and this is due to the fact these players have heard "we are working on it" for the best part of three months now, so when you promise a response "by the weekend", you are seeing players starting to lose patience by Thursday, even though the weekend is still 48 hours away.
I also seems that the simplest solution of all, simply return the withdrawal to the players, and deal with your errant funds in your own time, has been vetoed, and despite you being a casino awash with funds, you are determined that the player is the one expected to take the hit for this set of stuck withdrawals, rather than as it should be, the business (as it was the business that employed the processor whose actions lead to this problem).
The player has a contract with the casino, not the processor, and it has always been the responsibility, and risk, of the casino for these funds until such time as they were in the hands of the player.
While players are now seeing these funds returning to their accounts, this is what should have happened long ago - who knows, you most probably would have won back more from US players in the last three months as they would have heard about this 3 month payment delay; which would have been a matter between you and the old processor, and not open discussion in player forums.
Even when every player has their funds back, and has withdrawn by Ecocard or whatever method is current, or even lost them back - this issue is STILL going to make some US players deeply concerned about your ability to pay in a timely manner in the future, and will hasten the time when pretty much ALL US players finally give up playing till their politicians revise the rules to make it safer.
Jackpot Factory is NOT the only casino to suffer this problem, and no doubt others who now boast fast payments to US players will encounter their own problems in the future.

 

[buzzweisergrl]

Forum complaints

David,

I am sorry if you feel I posted midleading information. I understand that you were trying to help me and I said thank you. Maybe you don't understand that I have been calling your casino everyday sometimes 2 and 3 times a day for an answer about my money. All I have received are misleading answers. I have talked to managers and CS reps. and had not received my money. Sorry if you feel that I did not have faith in you or your casino. But waiting 3 months for money is ridicilous and I am sorry if you don't understand that I am tired of waiting. Furthermore I don't have the money yet. Now I have to wait another 21 days to see if a check comes. So maybe you should try and understand why I am a little hesitant on whether I will get my money or not. And thank you vinylweatherman for summing it all up. And David I have been patient for about 2 1/2 months too long.

 

[GrandMaster]

I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.

As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things to awry, but you have my word that we will never stop working until everyone is satisfied.

Would you be equally positive about JF if it were your salary that has not been paid for three months?

 

[Da_Gambla]

Would you be equally positive about JF if it were your salary that has not been paid for three months?

You gotta respect a man who just cuts straight through the BS and gets right to the matter!

- Keith

 

[lojo]

It really is a black eye to this fine group. They just need a new beancounter to tell them that in the long run, US players or not, it will be cheaper to pay all the people NOW and then go about the business of recouping the frozen funds. After three weeks, two months ago, would have been a good time to decide this, but NOW is not too late.

 

[buzzweisergrl]

not wanting to pay anything over $2500.00

Just go a PM from a friend that was posting on here about her february money. The money was reversed back into her account like promised from David Brickman it was for 3500 and she just received a email from JF saying that their processor will not process anything over 2500.00 at this time. But you can go back in a recashout for checks smaller than 2500.00. What kind of crap are they trying to pull with people. I have not received anything negative about my money so hopefully it is still coming. Ecogra has contacted me and told me to let them know if I do not receive my money and they will contact JF for me.

 

[lojo]

Could she take it in two installments?

 

[buzzweisergrl]

Just as I suspected

Well it has been 3 weeks since David Brickman helped me get my february withdraw that was confiscated back into my casino account so I could cashout again with Wildjacks new processor. Like I said 3 weeks and still no check. David do not come on here and say that people are giving misleading information. I was told it would be here within 21 days and it is not. This is the same runaround that I have gotten since february. And unfortunately I played again and won $650 and haven't received that either. I don't know what to do except post here and then contact ecogra.

 

[footdr]

PAYOUTS VIA CHECK

I don't know why checks that were supposedly processed and mailed to me starting with payout on 5/12 never reached me. I waited 21 days for three checks from two different casino groups(microgaming) and they finally sent the payout to eco card. Many other players began experiencing the same problem around this time. Something is up.

I truly don't believe these checks were ever mailed. There is no other explanation. The casinos didn't really provide any explanation as to why the checks didn't reach me, and quickly paid ecocard so I believe they were aware they were never sent.

So, I would say if you are waiting for a check from a Microgaming casino, you might want sign up for an eco card account. You can do withdrawals to eco only if you don't want to deposit to your ecocard account.

 

[buzzweisergrl]

Contacted Wildjack

Well I called wildjack and they stated I had to wait up to 21 business days. Just another one of their ploys and then next week when the 21 days are up it will be something different. This is a bunch of crap. All the other checks I received in about 14 - 17 days including the weekends. So I dare David Brickman to come on here and proclaim what a great place JF is, and that they just happen to be getting bad wraps from a few players.

 

[PAWPRINTS]

withdrawl

I spoke to them yesterday too, they said my check would be late too because of 4th of july weekend comming up,This is unbelievable I have a feeling this is about to get nasty, real nasty Eva

 

[mrracetrack]

I spoke to them yesterday too, they said my check would be late too because of 4th of july weekend comming up,This is unbelievable I have a feeling this is about to get nasty, real nasty Eva

The 4th of July weekend?

That is almost 3 weeks from now...

Perhaps after the 4th of July excuse... they can blame delays on the upcoming "Christmas Rush".

David Brinkman should just admit the truth... that they continue to have problems with processing checks for US players... and that they really have no clue as to when people will be getting their winnings.

Funny thing is... they keep on accepting DEPOSITS from US players...

I guess it wouldn't sound too good if Mr. Brinkman truthfully stated... " that we can certainly accept your deposits... but paying you if you win is gonna be a big problem"...

 

[imcasual]

Also waiting on payment from Jackpot Factory group

Read the rules for posting one more time to make sure I wasn't out of line. Sent an email directly from here to All Jackpots, but I've sent basically the same email personally enough over the last few weeks I could write it in my sleep. Same thing I'm reading from the other members' postings: Had a small w/d that arrived without issue in exactly 15 CALENDAR days. A few days later processed a request for 1400 and the wait began. Withdrawal request 4/27 waited 15 days and called, was told check was mailed on 4/29 which seemed odd since that was a Sunday. Waited again but with interim followups via live chat just to make sure all was well. Then was told "No the check was mailed May 8th, make sure you count twenty one BUSINESS days and account for postal holidays". Now it's June 15th. Why should I not feel uneasy that they can send payment for just under $700 without batting an eye but $1400 has them scrambling? Risking the reputation of ALL JP sites by not paying players and apparently fabricating excuses that hold no water? I deposited time and time again in good faith and I believe we show even greater loyalty bY patiently waiting a reasonable period of time for payment. Had they selected the old west's Pony Express, it would STILL have arrived by now. What do we do next? "Cas"

 

[footdr]

WANNA BET YOUR CHECK WASN'T MAILED MAY 8TH

This is the same thing that happened to me and GEM, with Grand Prive Casinos. We requested they pay us via ECO cause our 21 days we up. Our checks mailed in May still haven't arrived and we have already received the funds in our Eco accounts. I doubt those checks will ever show. I also doubt they were ever mailed.

There is no possible way your check would not have arrived by now if it was mailed May 8th.

At any rate you have waited the required time 21 days, so if you have another option such as ECO CARD, have them reissue the payment.
You shouldn't have to wait any longer for payment.

Their majic words " please allow 21 days ..............."

WELL TIMES UP

 

[buzzweisergrl]

David has nothing to say

Just as I suspected the cat got David's tounge. So it is all of JF casinos that are not paying. Do you have anything at all to say now Mr. Brickman. Please post what a wonderful casino you work for and how you always stand by your word. And then you can tell us to be patient as all of your CS people do.
You owe all of us an explination.

 

[imcasual]

Misery loves company? Well, then...

....such a shame our group continues to grow. Well the guidance and moral support do help. Unfortunately I don't have a bank account affiliation that will accept wire transfers which is my only withdrawal alternative with ECO card. The last check I DID get from All Jackpots was drawn on a US bank and I had not a single ounce of trouble cashing it. Operating in a modern world without a bank account may seem a bit odd, (I transact everything requiring a record with a preloaded debit card which also accepts my direct deposit payroll) but in my area one error in math that kicks me into an overdraft status also hits me with a $22 insufficient fund fee per item. The last time that happened to my daughter her wonderful bank allowed 4 additional days of transactions before they began denying purchases. That brought her to a cool $650 in straight fees she had to pay from her meagre hourly wage. Not for me thanks. Better safe than sorry..unless you're waiting for a paper check, apparently. Even so, I think I would still rather be me at this moment, than Mr. B. Bet all of this wasn't in his original job description!