Wildjack Casino

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
Cashed out in feb. from wildjack casino an affiliate of jackpot factory and still haven't received my money. Some crazy story about how their money is frozen and can't get it released. I call and email everyday and are told that they are working real hard on the issue and to be patient. I cashed out in march and april and did receive that money in a 2-3 week period. Just can't get that february money. Anyone else having this problem?
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Anyone else having this problem?

Hi buzzweisergirl (love the name, lol)....if you use the Search function at the top of the forum, and search All Jackpots, All Slots, First Web, Wildjack and/or Jackpot Factory....there are quite a few who have the same problem as you. So the short answer is yes...but thought you'd like to read some of the threads. The search should bring them all up for you.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This was supposedly sorted by returning the funds to the players casino accounts and asking them to select an alternative method, Ecocard seeming to be the most effective, for now that is.

The fact that the money is frozen, stalled, lost, whatever has nothing to do with the player. They should pay the player with new money, and work on retrieving the stuck funds in their own time.
Had they done this earlier, far less negative publicity, and now the retrieval would have happened quietly, instead of very publically having taken 3 months. The players would probably also have redeposited and played some more as they would have experienced only a slight problem rather than a three month marathon.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
I couldn't have said it better!:thumbsup:
 

tim5ny

Non-Gambler
Joined
Jun 8, 2003
You just got in under the wire concerning the first post complaining rule. :thumbsup:

Maybe that means you're lucky!
 

Jackpot Factory

Dormant account
Joined
Feb 2, 2005
Location
Malta
Reply from the Jackpot Factory

Hi buzzweisergrl,

This is David Brickman, JF Spokesperson.

Unfortunately, this isn't some crazy story, as we have mentioned the funds were released from our control and were frozen by a US bank. Please feel free to contact me via PM with your account number and I can take a look at your case specifically.

I would like to reiterate to all that the Jackpot Factory Group is dealing with every issue and will make sure that every problem gets solved.

Thanks

David
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
February Withdraw

Thank you for your response. I will contact you to see if we can get this matter resolved. I hope there is something you can do for me I have been waiting a very long time.
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
contacted JF

Tried to contact David Brickman to see if he could help resolve my withdraw issue and as suspected he was not available and I was told that I have to give my concerns to the customer support and they would pass it on. I was then told that the "frozen money" is still frozen but that they had received calls saying that some people are receiving their "frozen money" however the casino has no info from the bank to confirm this and that they have no idea in what name order or casino order the money is being released.:confused:
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
FROZEN FUNDS NOT PLAYERS PROBLEM

Unless the players bank freezes the funds after receiving them, the casino is still responsible for paying the player THEIR MONEY. They have a fiduciary responsibility.

The casino, hired the processor, not the player. The casino blocks the players direct access to their processor and the player has no control of the funds until the receive them.

So, I would say this is an issue between the casino and their processor.

They would be wise to cancel distribution of those funds. Also, if the funds are frozen then how could "some players have been paid".

they should pay the players via another method as they are obligated to.

GETTING THE FROZEN MONEY BACK IS NOT THE PLAYERS RESPONSIBILITY AND THE PLAYER HAS NO INFORMATION OR AUTHORITY TO ATTEMPT RECOVERY FROM A BANK AND A PROCESSOR THEY DON'T HAVE AN ACCOUNT WITH.
 
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Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Tried to contact David Brickman to see if he could help resolve my withdraw issue and as suspected he was not available and I was told that I have to give my concerns to the customer support and they would pass it on. I was then told that the "frozen money" is still frozen but that they had received calls saying that some people are receiving their "frozen money" however the casino has no info from the bank to confirm this and that they have no idea in what name order or casino order the money is being released.:confused:

Did you send Brickman a Private Message here in the forum as requested?

You'll probably get the funds, but it's just going to take awhile. Persistence and patience....

Good luck! Let us know how it goes.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I absolutely agree with your post Footdr. It is not the player's responsibility to recover frozen funds, nor should they be made to pay for those funds being frozen. The casino(s) should have re-issued all outstanding payments, and recovered the money on their own time, and dime.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
THIS GROUP IS A MESS

emailed support to followup on when my check was actually put in the mail.

"your check was mailed on May 13th"

I promply replied that they must be using some sort of MAJIC, because I made the withdrawal on May 13th.

Can't believe a thing they say regarding payment status. OBVIOUSLY
 

NASHVEGAS

Banned User - flamming, disrespecting admin,
Joined
Dec 10, 2006
Location
MERS
emailed support to followup on when my check was actually put in the mail.

"your check was mailed on May 13th"

I promply replied that they must be using some sort of MAJIC, because I made the withdrawal on May 13th.

Can't believe a thing they say regarding payment status. OBVIOUSLY
David's posts are pure rhetoric ,DB don't insult people's intelligence, frozen funds is a cop out and more likely a smoke and mirrors lie conveniently(UIGEA) available to misdirect the blame. DB'S P R skills have allowed him the benefit of the doubt by some but I see a duck.........the epitome of rogue. I hope my post turns out to be 100% WRONG but I also hope the toothfairy stops by today for some afternoon delight....maybe.
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
Contacted Wildjack Support and Jackpot Factory Support

Just contacted WJ and JF 5 minutes apart apparently they are the same support group. Got 2 different stories 5 min. apart. WJ said good news people are starting to receive their money. JF said never heard of such a thing however yesterday when I called they did say that unofficially people are receiving their money. On a positive note I do have to say I cashed out in march and april for over 10k and received it in a fairly timely manner but that does not excuse the 1100.00 I have been waiting on since february. Don't understand. They redeposited my 1100 back in april I played for about an hour on it and got it to 2125 and then cashed out. They sent an email saying they could only send 1025 since the other 1100 was february withdraw. Don't understand why it all could not be sent.
 

cynthial

Boo
Joined
Oct 9, 2006
Location
Albuquerque
They sent an email saying they could only send 1025 since the other 1100 was february withdraw. Don't understand why it all could not be sent.

Now that is one ripper I have never heard before. That is just nuts. If they were able to redeposit the money in April then it is not "frozen", it is available for play. The new withdrawal request should stand on its own merit. The whole amount! :confused:
 

Da_Gambla

Dormant account
Joined
Mar 23, 2007
Location
Los Angeles
Just contacted WJ and JF 5 minutes apart apparently they are the same support group. Got 2 different stories 5 min. apart. WJ said good news people are starting to receive their money. JF said never heard of such a thing however yesterday when I called they did say that unofficially people are receiving their money. On a positive note I do have to say I cashed out in march and april for over 10k and received it in a fairly timely manner but that does not excuse the 1100.00 I have been waiting on since february. Don't understand. They redeposited my 1100 back in april I played for about an hour on it and got it to 2125 and then cashed out. They sent an email saying they could only send 1025 since the other 1100 was february withdraw. Don't understand why it all could not be sent.

They obviously were willing to allow you to 'play' with the frozen money, since A.) It's not real money in a casino acct (it's only a number), and B.) You might just lose it back to them.

If they sent you the REAL money, then it would no longer be just a number, it would have real value. So on that issue, most likely they are still unwilling to part with the money while it is still 'frozen'. That's just not right on any level. That they were willing to let you possibly lose it back to them is pretty damn shady as well. I've certainly made my mental notes about this casino based on this thread, and kudos to you for turning the 'frozen' funds into even more money! I'm surprised they didn't deny another cashout saying you didn't play it through 60x... haha Good luck with this one! :thumbsup:

- Keith
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
Jackpot Factory still not paying

Well I sent David Brickman 3 PM as he asked me to with no reply to any of them.
So I called support today to ask if there was any new updates. I was told no just that some people have received their previously frozen money. This means what to me. They can't tell me anything about my money. Sounds to me like just another ploy to by some time and not pay their customers and hope that they will not continue to call if they give them some false hope that it is coming.:mad:
 

Da_Gambla

Dormant account
Joined
Mar 23, 2007
Location
Los Angeles
Well I sent David Brickman 3 PM as he asked me to with no reply to any of them.
So I called support today to ask if there was any new updates. I was told no just that some people have received their previously frozen money. This means what to me. They can't tell me anything about my money. Sounds to me like just another ploy to by some time and not pay their customers and hope that they will not continue to call if they give them some false hope that it is coming.:mad:

Unfortunately, a lot of crap hit the fan in February for a lot of casinos. Possibly this casino is using that to their advantage, but there is no way to prove or disprove either theory. All I can say is don't give up! It has been proven several times that people have eventually gotten checks after waiting in excess of 6-8 months. Be persistent, but don't let it eat you alive. Make peace with NOT having the money now, nor anytime soon. If it comes sooner than expected, it will be cause for celebration.

Keep up the pressure on them. Those who have posted success usually emailed and called quite often, letting the casino know they weren't going to go away. You just have to be able to send a few emails, make a few calls, not get too emotionally distraught, and then move back into your normal life for a few days before you repeat/rinse. :) We all hope you get some positive news soon! :thumbsup:

- Keith
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
No reply from Jackpot Rep

Thought I would get a response back from David Brickman from JF after he told me to send a private message. I sent him 4 messages and no response. Just wonder how long they want us to wait. "The casino manager is working on this"
what a joke. They take no responsibility. Please help me casinomeister. Why are they still accredited.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
From another (unrelated to JF) post, I suspect the casinos are not telling the truth about being unable to influence recovery of funds etc once forwarded to the processor.
The case is in "other complaints", and relates a tale of how a casino first paid out a withdrawal, and two weeks later ordered Neteller to return the funds from the player's account, which, astonishingly, Neteller did.
Clearly, despite funds being in the processing network, casinos can be pretty damn quick to get them back if they so choose, and these funds in this case were even beyond the processing network, but had been sitting in a player's Neteller account for two weeks.
Astonishing as this may be, it is not the first time I have seen a complaint regarding Neteller honouring a merchant "chargeback" on a player's account.

In the case of JF, their processor is NOT "external", it is another subsidiary of the main holding company of which the Jackpot Factory are also a subsidiary. The main holding company are not exactly open, being held in Belize (as far as can be seen), but having ownership in Israel.
This structure should make it easier to retrieve funds, but somehow it seems to make it more difficult.
Since the Factory are making such a meal of this, rather than returning funds to players and working to recover the missing funds from Inexia through the parent holding company, one could think that the amount of funds so "lost" is so great that the casino could be seriously impacted by taking this sensible looking course of action. The other possibility is that the holding company is just plain greedy, and has vetoed this solution, preferring players to carry the risk of these funds proving too difficult to recover in the near future.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
Just as a suggestion (from one who has been there) if you withdraw to the only method of payment left to us in the U.S. (not that I'm paranoid or anything) you stand a better chance of getting your money sooner. Two weeks ago today I withdrew the money that was back in there from Feb. and the following Monday it was in the ewallet. :eek2: Aside from the fact that it took 3 months. etc., etc., at least you may stand a chance. For that kind of money it might be worth their $10 fee to get your money out of JF.

I might add on a side note....this whole thing has just about taken the fun out of online gambling:mad: And, not only should these people not be accredited, ecogra should do something about their seal of approval (and yes I contacted them back in late Feb. or early March). I really don't know if they helped, we did have numerous emails, or not. I have to assume it didn't hurt. Good luck and don't give up:rolleyes:
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
February money

Unfortunately the money is not in my casino account. It is stuck in a bank somewhere in the US. They did put the money back in our account in april and told us to cash out for check we did and that still did not work. We are talking about money from february. Nothing else I can do. How do I contact ecogra?
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
Does this sound like frozen money

This email was sent to me on April 19th which meant they supposibly released the money April 12th. Isn't this interesting. I figured out how to contact ecogra and filed an official complaint with them

Thank you for contacting Wild Jack Casino regarding your withdrawals.

I am pleased to confirm that the issues regarding the February withdrawal delay have been resolved and all the withdrawals that were held up have been released via check. This resolution was reached on Thursday last week and you can expect your check of $1,100 to arrive within 2-3 weeks from that day.

Regretfully, due to all the recent changes, we are no longer able to send players check withdrawals via any other method other than regular mail.

Our records show that you have been with our casino for a while now and I am sure you are aware that this is not how we usually conduct our business with our players. It is important to us that you know how much we appreciate your ongoing patience regarding the issue of our February withdrawals.


Only the withdrawals that were processed during February were delayed, Withdrawals that were processed from March onwards have gone through with no additional delays. The reason for this is that our financial department has become more accustomed in working in accordance with the new laws and is now better informed as to what exactly is required.


Your $2,800 withdrawal made on April 12, 2007, I can confirm that it was sent to the financial department for processing and should go through with no further problems.

We would really appreciate it if you could just send us a short email to confirm the arrival of your check.

Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.



Kind Regards,



Charlotte



Wild Jack Casino Customer Service
A Jackpot Factory Casino
Link Removed ( Old/Invalid)

Call us toll-free 24 hours a day from the following countries:
USA: 1-866-251-2235
Canada: 1-888-328-3619
UK: 0800-917-4616
or email us a


This email was sent to me on April 19th which meant they supposibly released the money April 12th. Isn't this interesting
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
Rep from JF not answering my PM's

David,

Have you not received my PM's. I have sent you 4 of them and only a response to one of them that states you will have an answer by the weekend. Time is ticking have you been able to come up with anything. The customer service at wildjack is getting worse. I think they are sick of all the calls. I talked to 2 guys today. Jim told me good news the batches were going out and the management should be sending out emails soon. The second guy said they didn't know anything about this. Whats the story guy.:mad::confused::rolleyes:
 
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