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Wildjack Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by buzzweisergrl, May 17, 2007.

    May 17, 2007
  1. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    Cashed out in feb. from wildjack casino an affiliate of jackpot factory and still haven't received my money. Some crazy story about how their money is frozen and can't get it released. I call and email everyday and are told that they are working real hard on the issue and to be patient. I cashed out in march and april and did receive that money in a 2-3 week period. Just can't get that february money. Anyone else having this problem?
     
  2. May 17, 2007
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hi buzzweisergirl (love the name, lol)....if you use the Search function at the top of the forum, and search All Jackpots, All Slots, First Web, Wildjack and/or Jackpot Factory....there are quite a few who have the same problem as you. So the short answer is yes...but thought you'd like to read some of the threads. The search should bring them all up for you.
     
    1 person likes this.
  4. May 17, 2007
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This was supposedly sorted by returning the funds to the players casino accounts and asking them to select an alternative method, Ecocard seeming to be the most effective, for now that is.

    The fact that the money is frozen, stalled, lost, whatever has nothing to do with the player. They should pay the player with new money, and work on retrieving the stuck funds in their own time.
    Had they done this earlier, far less negative publicity, and now the retrieval would have happened quietly, instead of very publically having taken 3 months. The players would probably also have redeposited and played some more as they would have experienced only a slight problem rather than a three month marathon.
     
    7 people like this.
  6. May 17, 2007
  7. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    I couldn't have said it better!:thumbsup:
     
  8. May 17, 2007
  9. tim5ny

    tim5ny Quit Gambling

    You just got in under the wire concerning the first post complaining rule. :thumbsup:

    Maybe that means you're lucky!
     
  10. May 20, 2007
  11. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    Reply from the Jackpot Factory

    Hi buzzweisergrl,

    This is David Brickman, JF Spokesperson.

    Unfortunately, this isn't some crazy story, as we have mentioned the funds were released from our control and were frozen by a US bank. Please feel free to contact me via PM with your account number and I can take a look at your case specifically.

    I would like to reiterate to all that the Jackpot Factory Group is dealing with every issue and will make sure that every problem gets solved.

    Thanks

    David
     
    1 person likes this.
  12. May 21, 2007
  13. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    February Withdraw

    Thank you for your response. I will contact you to see if we can get this matter resolved. I hope there is something you can do for me I have been waiting a very long time.
     
  14. May 22, 2007
  15. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    contacted JF

    Tried to contact David Brickman to see if he could help resolve my withdraw issue and as suspected he was not available and I was told that I have to give my concerns to the customer support and they would pass it on. I was then told that the "frozen money" is still frozen but that they had received calls saying that some people are receiving their "frozen money" however the casino has no info from the bank to confirm this and that they have no idea in what name order or casino order the money is being released.:confused:
     
  16. May 22, 2007
  17. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    FROZEN FUNDS NOT PLAYERS PROBLEM

    Unless the players bank freezes the funds after receiving them, the casino is still responsible for paying the player THEIR MONEY. They have a fiduciary responsibility.

    The casino, hired the processor, not the player. The casino blocks the players direct access to their processor and the player has no control of the funds until the receive them.

    So, I would say this is an issue between the casino and their processor.

    They would be wise to cancel distribution of those funds. Also, if the funds are frozen then how could "some players have been paid".

    they should pay the players via another method as they are obligated to.

    GETTING THE FROZEN MONEY BACK IS NOT THE PLAYERS RESPONSIBILITY AND THE PLAYER HAS NO INFORMATION OR AUTHORITY TO ATTEMPT RECOVERY FROM A BANK AND A PROCESSOR THEY DON'T HAVE AN ACCOUNT WITH.
     
    Last edited: May 22, 2007
    5 people like this.
  18. May 22, 2007
  19. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Did you send Brickman a Private Message here in the forum as requested?

    You'll probably get the funds, but it's just going to take awhile. Persistence and patience....

    Good luck! Let us know how it goes.
     
    2 people like this.
  20. May 22, 2007
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I absolutely agree with your post Footdr. It is not the player's responsibility to recover frozen funds, nor should they be made to pay for those funds being frozen. The casino(s) should have re-issued all outstanding payments, and recovered the money on their own time, and dime.
     
    1 person likes this.
  22. May 22, 2007
  23. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    THIS GROUP IS A MESS

    emailed support to followup on when my check was actually put in the mail.

    "your check was mailed on May 13th"

    I promply replied that they must be using some sort of MAJIC, because I made the withdrawal on May 13th.

    Can't believe a thing they say regarding payment status. OBVIOUSLY
     
    1 person likes this.
  24. May 22, 2007
  25. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    David's posts are pure rhetoric ,DB don't insult people's intelligence, frozen funds is a cop out and more likely a smoke and mirrors lie conveniently(UIGEA) available to misdirect the blame. DB'S P R skills have allowed him the benefit of the doubt by some but I see a duck.........the epitome of rogue. I hope my post turns out to be 100% WRONG but I also hope the toothfairy stops by today for some afternoon delight....maybe.
     
    1 person likes this.
  26. May 22, 2007
  27. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    Contacted Wildjack Support and Jackpot Factory Support

    Just contacted WJ and JF 5 minutes apart apparently they are the same support group. Got 2 different stories 5 min. apart. WJ said good news people are starting to receive their money. JF said never heard of such a thing however yesterday when I called they did say that unofficially people are receiving their money. On a positive note I do have to say I cashed out in march and april for over 10k and received it in a fairly timely manner but that does not excuse the 1100.00 I have been waiting on since february. Don't understand. They redeposited my 1100 back in april I played for about an hour on it and got it to 2125 and then cashed out. They sent an email saying they could only send 1025 since the other 1100 was february withdraw. Don't understand why it all could not be sent.
     
    1 person likes this.
  28. May 22, 2007
  29. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    Now that is one ripper I have never heard before. That is just nuts. If they were able to redeposit the money in April then it is not "frozen", it is available for play. The new withdrawal request should stand on its own merit. The whole amount! :confused:
     
    3 people like this.
  30. May 22, 2007
  31. Da_Gambla

    Da_Gambla Dormant account

    Occupation:
    Code Monkey
    Location:
    Los Angeles
    They obviously were willing to allow you to 'play' with the frozen money, since A.) It's not real money in a casino acct (it's only a number), and B.) You might just lose it back to them.

    If they sent you the REAL money, then it would no longer be just a number, it would have real value. So on that issue, most likely they are still unwilling to part with the money while it is still 'frozen'. That's just not right on any level. That they were willing to let you possibly lose it back to them is pretty damn shady as well. I've certainly made my mental notes about this casino based on this thread, and kudos to you for turning the 'frozen' funds into even more money! I'm surprised they didn't deny another cashout saying you didn't play it through 60x... haha Good luck with this one! :thumbsup:

    - Keith
     
    1 person likes this.
  32. May 23, 2007
  33. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    Jackpot Factory still not paying

    Well I sent David Brickman 3 PM as he asked me to with no reply to any of them.
    So I called support today to ask if there was any new updates. I was told no just that some people have received their previously frozen money. This means what to me. They can't tell me anything about my money. Sounds to me like just another ploy to by some time and not pay their customers and hope that they will not continue to call if they give them some false hope that it is coming.:mad:
     
    1 person likes this.
  34. May 23, 2007
  35. Da_Gambla

    Da_Gambla Dormant account

    Occupation:
    Code Monkey
    Location:
    Los Angeles
    Unfortunately, a lot of crap hit the fan in February for a lot of casinos. Possibly this casino is using that to their advantage, but there is no way to prove or disprove either theory. All I can say is don't give up! It has been proven several times that people have eventually gotten checks after waiting in excess of 6-8 months. Be persistent, but don't let it eat you alive. Make peace with NOT having the money now, nor anytime soon. If it comes sooner than expected, it will be cause for celebration.

    Keep up the pressure on them. Those who have posted success usually emailed and called quite often, letting the casino know they weren't going to go away. You just have to be able to send a few emails, make a few calls, not get too emotionally distraught, and then move back into your normal life for a few days before you repeat/rinse. :) We all hope you get some positive news soon! :thumbsup:

    - Keith
     
    1 person likes this.
  36. May 24, 2007
  37. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    No reply from Jackpot Rep

    Thought I would get a response back from David Brickman from JF after he told me to send a private message. I sent him 4 messages and no response. Just wonder how long they want us to wait. "The casino manager is working on this"
    what a joke. They take no responsibility. Please help me casinomeister. Why are they still accredited.
     
  38. May 24, 2007
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    From another (unrelated to JF) post, I suspect the casinos are not telling the truth about being unable to influence recovery of funds etc once forwarded to the processor.
    The case is in "other complaints", and relates a tale of how a casino first paid out a withdrawal, and two weeks later ordered Neteller to return the funds from the player's account, which, astonishingly, Neteller did.
    Clearly, despite funds being in the processing network, casinos can be pretty damn quick to get them back if they so choose, and these funds in this case were even beyond the processing network, but had been sitting in a player's Neteller account for two weeks.
    Astonishing as this may be, it is not the first time I have seen a complaint regarding Neteller honouring a merchant "chargeback" on a player's account.

    In the case of JF, their processor is NOT "external", it is another subsidiary of the main holding company of which the Jackpot Factory are also a subsidiary. The main holding company are not exactly open, being held in Belize (as far as can be seen), but having ownership in Israel.
    This structure should make it easier to retrieve funds, but somehow it seems to make it more difficult.
    Since the Factory are making such a meal of this, rather than returning funds to players and working to recover the missing funds from Inexia through the parent holding company, one could think that the amount of funds so "lost" is so great that the casino could be seriously impacted by taking this sensible looking course of action. The other possibility is that the holding company is just plain greedy, and has vetoed this solution, preferring players to carry the risk of these funds proving too difficult to recover in the near future.
     
    1 person likes this.

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