bitdreams casino wont pay

chuchu59

gambling addict
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CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I reckon I have waited long enough and its time to start a thread on bitdreams casino. I deposited via bitcoin and made a request to cash out USD 180 on 17 May. After nearly a week, no bitcoins arrived and I asked support. That staff told me the finance department was overloaded and told me to be patient. She was unwilling to commit to a date when the cashout will be processed. That is a red flag to me and I contacted Lady Jelena who introduced this casino to the forum in April. She replied that she was only a middleman and couldnt help. I then noticed there was a forum rep and asked him for assistance. Then I received a most ludicrous reply. He said I should contact their support staff as he was not involved in these things. They are in deep trouble financially and cannot pay out a measly $180 despite this issue being highlighted in the forum. The rep cannot help out even though its reputation is being questioned.

Fellow players are advised not to deposit as they cant pay -well for a certain period at least. I shall provide updates on the cashout status but the signs arent good.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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mm3
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May 22, 2012
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the bus shelter, opposite GCHQ Benhall
It seems we have entered a whole new world of misery to add to that of unlicensed gambling/1668JAZ scams. Welcome to the world of Crapto Casinos! While I recognize there's some decent ethical ones, as seen here on occasion, the potential for aggravation is huge. Firstly, there's a layer between your payment method and them as you purchase crapto rather than direct casino credits and secondly the opportunity for anonymity on behalf of the fraudsters is too much to resist. You don't even need to have, or take the trouble to get even a dodgy token license from Cup-o-cocoa. The whole operation can be run via blockchain and the people behind them out of reach of the authorities of any decent nation state.

I predict, confidently, that crapto will be the main source of complaints here in the next 1-2 years, far outstripping even the Cure-a-cow scams.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
It seems we have entered a whole new world of misery to add to that of unlicensed gambling/1668JAZ scams. Welcome to the world of Crapto Casinos! While I recognize there's some decent ethical ones, as seen here on occasion, the potential for aggravation is huge. Firstly, there's a layer between your payment method and them as you purchase crapto rather than direct casino credits and secondly the opportunity for anonymity on behalf of the fraudsters is too much to resist. You don't even need to have, or take the trouble to get even a dodgy token license from Cup-o-cocoa. The whole operation can be run via blockchain and the people behind them out of reach of the authorities of any decent nation state.

I predict, confidently, that crapto will be the main source of complaints here in the next 1-2 years, far outstripping even the Cure-a-cow scams.
To be fair to the casino in question tho.

Chuchu has stated many times in last couple of days that the casino is having cashflow problems and can not afford to pay the $180 dollars owed.
Seems weird that they have not paid such a small sum especially with the negative publicity. But at moment we only have one member having issues and only his side of the story tho not saying not genuine. But as yet the Rep has not commented on why the delay tho i doubt it will be because they cannot afford $180.

But from reviews of the casino etc. does not seem to be many problems with people getting paid and not a lot of negative reviews about anything to do with the casino. So seems weird that they would struggle to pay out $180. Maybe since it has been a week a PAB should be done to find out what is happening.
 

pammey1964

Newbie member
PABinit
Joined
Apr 27, 2022
Location
toronto
Gslot casino is scamming me I have been waiting for 60 days for my withdrawal and they have been given me the run-around for so long and then when I file a complaint they change their tune to possible fraud I am verified and told them from the start that will not play make any dep until I get full verification made already a withdrawal of 400 days before winning the 4k and they are REALLY JUST TAKING MONEY BUT NOT GIVING WINNINGS Its not right they get to do this
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
To be fair to the casino in question tho.

Chuchu has stated many times in last couple of days that the casino is having cashflow problems and can not afford to pay the $180 dollars owed.
Seems weird that they have not paid such a small sum especially with the negative publicity. But at moment we only have one member having issues and only his side of the story tho not saying not genuine. But as yet the Rep has not commented on why the delay tho i doubt it will be because they cannot afford $180.

But from reviews of the casino etc. does not seem to be many problems with people getting paid and not a lot of negative reviews about anything to do with the casino. So seems weird that they would struggle to pay out $180. Maybe since it has been a week a PAB should be done to find out what is happening.
The rep had openly stated the casino's finance department is overloaded with requests. He also told me to contact the support staff myself. Check it out here. Welcome on board, Bitdreams Casino! - Casinomeister Forum
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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the bus shelter, opposite GCHQ Benhall
The rep had openly stated the casino's finance department is overloaded with requests. He also told me to contact the support staff myself. Check it out here.https://www.casinomeister.com/forums/threads/welcome-on-board-bitdreams-casino.97191/#post-1247323
I don't personally do crapto but I understand that the value of them has plummeted recently, would that affect anything? If the casino pays in crapto then it's all pro-rata but if any cash conversions take place then surely they would become far more expensive if the crapto value is lower all of a sudden?
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
There must be some sort of flat conversion, I can’t see the likes of NetEnt and Evolution wanting to be paid in crypto .

I would guess their supplier contracts are for real money , so I would think their cost of doing business has massively increased , and will probably increase alot more soon …..
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
Also why would the content suppliers take the massive risk on crypto volatility? It should be up to the casino operator to hedge the payment method .

I would speculate that as crypto goes down more , there will be alot more threads popping up ….
 

Nate

Paleo Meister (means really, really old)
webmeister
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PABinit
Joined
Feb 14, 2007
Location
Cyberspace
I reckon I have waited long enough and its time to start a thread on bitdreams casino. I deposited via bitcoin and made a request to cash out USD 180 on 17 May. After nearly a week, no bitcoins arrived and I asked support. That staff told me the finance department was overloaded and told me to be patient. She was unwilling to commit to a date when the cashout will be processed. That is a red flag to me and I contacted Lady Jelena who introduced this casino to the forum in April. She replied that she was only a middleman and couldnt help. I then noticed there was a forum rep and asked him for assistance. Then I received a most ludicrous reply. He said I should contact their support staff as he was not involved in these things. They are in deep trouble financially and cannot pay out a measly $180 despite this issue being highlighted in the forum. The rep cannot help out even though its reputation is being questioned.

Fellow players are advised not to deposit as they cant pay -well for a certain period at least. I shall provide updates on the cashout status but the signs arent good.
According to a previous post the rep made - Crypto payments were instant. The delays were in relation to FIAT.

As you mentioned, your requested method was bitcoin. I'm failing to see what the issue is with them then...

Nate
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Thanks for the input guys. I cannot understand why Bitdreams is stalling such a smll payment at the risk of harming its reputation over such a small sum. I have also never seen a forum rep act so irresponsibly as if its none of his business. The fact that the price of bitcoin had declined rapidly might have been the real problem but its something the casino has to work out for itself. I personally do not like using bitcoin for payments but it is the only option for me after ecopayz curtailed the use of bank transfer to them from Hong Kong.
 

hhhelllo

Not really here
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MM
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May 31, 2015
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canada
Since when it is ok for Jelena for introduce a casino here and then a player cant reveive a miserable 180$, she can't help and neither the rep. Are you serious? What is going on here. Casinomeister wasnt a synonym for askgamblers to me. This is not the first time that I am very uncomfortable with what I read here... Maybe slotwolf rep should run the place now.
 

Casinomeister

Forum Cheermeister
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Jun 30, 1998
Location
Bierland
Since when it is ok for Jelena for introduce a casino here and then a player cant reveive a miserable 180$, she can't help and neither the rep. Are you serious? What is going on here. Casinomeister wasnt a synonym for askgamblers to me. This is not the first time that I am very uncomfortable with what I read here... Maybe slotwolf rep should run the place now.
Oh, c'mon. Give me a break. Jelena is just doing her job, and her job is not to be a go between between the casino rep and the members. She is announcing new casinos that are being rated here. Some of which end up going for being an Accredited casino here.

The person that ought to be contacted is either me or Max. Neither one of us were tagged in this thread.
 

LadyJelena

CM Account Manager
Staff member
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MM
Joined
Mar 18, 2012
Location
Serbia
Since when it is ok for Jelena for introduce a casino here and then a player cant reveive a miserable 180$, she can't help and neither the rep. Are you serious? What is going on here. Casinomeister wasnt a synonym for askgamblers to me. This is not the first time that I am very uncomfortable with what I read here... Maybe slotwolf rep should run the place now.

This is not nice to read on Mondays 🤨

Sorry about your disappointment @hhhelllo, but I wasn't even tagged in this thread (nor anyone was), which has been posted during the weekend, first of all.
Second, I'm not a representative of any casino brand. Here to help just because I have direct contacts with people working for casino brands - these contacts are also usually not player related staff members, but still can help and address the issues to the right departments.
The only thing I can do is buzz them and bring forum threads to their attention, in case they missed replying to it. And also ask them for some priority in investigating the cases.
Don't get me wrong, I really want to help whenever I can and as soon as I see someone private messaged or mentioned me - plus all I can do is mentioned above, but I start thinking CM members are mixing up my good intensions and responsibility I feel, with my job :)
 

Casinomeister

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Staff member
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Location
Bierland
Well, the casino rep said they are looking into this. @chuchu59 - you can always submit a PAB if you don't hear of something very soon. Max will deal with it as quickly as possible.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
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Location
canada
Ok ok I feel bad and I'm sorry.
But you know for me casinomeister is the only brand I still trust when I try a new place. It's also the only place that I expect to actually negotiate for me if I am getting screwed by a casino. You guys know how a casino like bitdreams operates. We have been around. We learn with experiences. I could compare only cashout experiences over the last 4 years for N1 casinos (mga) vs BML casinos (mga) with around 300 withdrawals on each side. Don't forget that I know my stuff, never breach bonus terms once in this 4 years period and I am far from a bonus abuser or any kind or crook. I deposit, play for long agressive session and I risk it all without any kind of regret if I loose. All I ask? Pay me without any hassle if I win and don't even try to make me wait on false bullshit excuses. In those 4 years, N1 casinos tried to fool me, lied so many times its impossible to count, they eventually lost me everywhere I played at. BML? Zero times. Yes support is not perfect. You have to explain to the agents how to do their work. But thats all. You win and they pay. You wont get asked for stupid selfies. Reverification for fun or dumb request every time you win 100$. Financial related support wont dissapear for 5 days every time you win 1000$.
What I meant is that backing up a casino by posting their link here means that I trust them. I remember when you were mean @Casinomeister with casinos you didnt trust and everyone was telling them to f off somewhere else. Now it seems you are more open minded for newcomers and I have to admit that it's absolutely normal. You have a life to live and we all got bills. If you were banning everyone or every rep when their out of line or not up to expectations, we would have a dead forum since many years. But! Sometimes it's easy to know whats coming... Or at least watch a casino a little closer than others.
I know I am a little out of line sometimes and I am sorry about that. And please do not give a promotion to slotwolf rep. Unless you want 1 cents free spins for everyone that was advertised with a 50 cents minimum spin value game.
 

chuchu59

gambling addict
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CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Well, the casino rep said they are looking into this. @chuchu59 - you can always submit a PAB if you don't hear of something very soon. Max will deal with it as quickly as possible.
The rep told me to contact support myself, which I had already done on 2 occasions. The reason currently provided is the finance department is overloaded with requests. This was relayed to me more than a week ago so this is stalling.

Having said that, I shall submit a PAB in due course but the problem is why cant the forum rep lok into tis and provide a meaningful reply?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
....
What I meant is that backing up a casino by posting their link here means that I trust them. I remember when you were mean @Casinomeister with casinos you didnt trust and everyone was telling them to f off somewhere else. Now it seems you are more open minded for newcomers and I have to admit that it's absolutely normal. You have a life to live and we all got bills. If you were banning everyone or every rep when their out of line or not up to expectations, we would have a dead forum since many years. But! Sometimes it's easy to know whats coming... Or at least watch a casino a little closer than others.
I know I am a little out of line sometimes and I am sorry about that. And please do not give a promotion to slotwolf rep. Unless you want 1 cents free spins for everyone that was advertised with a 50 cents minimum spin value game.
The thing is, this is a "grey zone" casino - not a new "Baptism by Fire" casino which comes under a different set of standards, scrutiny, and expectations. I think this has happened before when I asked some of the Meister Minions to help rate a casino that was in the Grey Zone - which we had made an announcement. A few members assumed it was a BBF casino - in which they had a bad experience and chastised me for getting them confused. So my apologies on not making this clear. Yes, we review and rate Grey Zone casinos for several reasons. The main reason is that once in a while you find a decent one that ends up getting rave reviews from our members and then going through the gauntlet of becoming an Accredited Casino here. Winz.io casino comes to mind.

So I understand Chuchu's confusion. He should not have been confused. So that is on me.

The rep told me to contact support myself, which I had already done on 2 occasions. The reason currently provided is the finance department is overloaded with requests. This was relayed to me more than a week ago so this is stalling.

Having said that, I shall submit a PAB in due course but the problem is why cant the forum rep lok into tis and provide a meaningful reply?
Hi Chuchu, if you chose to PAB, I promise you it will be the highest priority. You've been a member here for nearly 20 years, and that means a great deal to all of us.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
The thing is, this is a "grey zone" casino - not a new "Baptism by Fire" casino which comes under a different set of standards, scrutiny, and expectations. I think this has happened before when I asked some of the Meister Minions to help rate a casino that was in the Grey Zone - which we had made an announcement. A few members assumed it was a BBF casino - in which they had a bad experience and chastised me for getting them confused. So my apologies on not making this clear. Yes, we review and rate Grey Zone casinos for several reasons. The main reason is that once in a while you find a decent one that ends up getting rave reviews from our members and then going through the gauntlet of becoming an Accredited Casino here. Winz.io casino comes to mind.

So I understand Chuchu's confusion. He should not have been confused. So that is on me.


Hi Chuchu, if you chose to PAB, I promise you it will be the highest priority. You've been a member here for nearly 20 years, and that means a great deal to all of us.
Frankly Bryan,

I hadnt initiated a PAB as yet because I didnt want to bother Max over such a trivial amount. He had been helping me with another PAB just over a month ago and I apreciate that. I thought thi issue could be easily resolved if I relayed it to lady Jelena and the forum rep. Ladyjelena couldnt do anything but the forum rep was very irresponsible by first hinting it could be about verification and ater that it could be FIAT currency. Finally, he told me to go to support myself. I really reckon I had seen enough and wished to relay my experience so that players wont be in a rush to deposit there.


Yes, its been nearly 20 years. How time flies.

Paul
 

Bitdreams

Representative for BitDreams Casino
Joined
Apr 28, 2022
Location
Malta
I promised updates asnd here it is. I received an email stating the cashout had ju8st been approved and the bitcoins are stated as an incoming transaction in my bitcoin wallet. My cashout request was made on 17 May for the records.
Hi Paul, sorry for the inconvenience, we experienced some delays yes, we are aware of this, we were doing a close follow up to your case, I was closely talking to our internal team and today I am glad you could get your winnings!

It is of paramount importance to us in ensuring that we are fully compliant with all applicable laws and regulatory demands.
Also, we recommend always being in contact with our friendly customer support and monitoring directly with them any issues or checking the current case stage.
We will always make every effort to ensure that every player case is escalated and resolved as soon as possible.

Should you have any question don't hesitate to contact us.

Regards!
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Ok ok I feel bad and I'm sorry.
But you know for me casinomeister is the only brand I still trust when I try a new place. It's also the only place that I expect to actually negotiate for me if I am getting screwed by a casino. You guys know how a casino like bitdreams operates. We have been around. We learn with experiences. I could compare only cashout experiences over the last 4 years for N1 casinos (mga) vs BML casinos (mga) with around 300 withdrawals on each side. Don't forget that I know my stuff, never breach bonus terms once in this 4 years period and I am far from a bonus abuser or any kind or crook. I deposit, play for long agressive session and I risk it all without any kind of regret if I loose. All I ask? Pay me without any hassle if I win and don't even try to make me wait on false bullshit excuses. In those 4 years, N1 casinos tried to fool me, lied so many times its impossible to count, they eventually lost me everywhere I played at. BML? Zero times. Yes support is not perfect. You have to explain to the agents how to do their work. But thats all. You win and they pay. You wont get asked for stupid selfies. Reverification for fun or dumb request every time you win 100$. Financial related support wont dissapear for 5 days every time you win 1000$.
What I meant is that backing up a casino by posting their link here means that I trust them. I remember when you were mean @Casinomeister with casinos you didnt trust and everyone was telling them to f off somewhere else. Now it seems you are more open minded for newcomers and I have to admit that it's absolutely normal. You have a life to live and we all got bills. If you were banning everyone or every rep when their out of line or not up to expectations, we would have a dead forum since many years. But! Sometimes it's easy to know whats coming... Or at least watch a casino a little closer than others.
I know I am a little out of line sometimes and I am sorry about that. And please do not give a promotion to slotwolf rep. Unless you want 1 cents free spins for everyone that was advertised with a 50 cents minimum spin value game.

Some good points here, after all :)
Like @Casinomeister explained, can't agree more - my assumption when presenting new casinos, is that members understand it's newly published grey zone brand, up for testing and feedback - with the main point on letting people know about new review additions we make. But also easy to mix up with BBF - the process with very similar shoutout :)

I apologise for confusion and subjective comments (my personal first impressions :D ) when announcing new brands, sometimes I get excited :laugh:

I'll use this opportunity to invite more people to join Meister Minions and share their experiences with casinos. That's really really appreciated and precious!

And ps. Glad to see this issue is resolved, congrats on your winnings @chuchu59 :cheers: Sincerely hope you won't face delays in the future and also that Bitdreams will handle things much faster :)
 

Skrim

Banned User
Joined
Apr 19, 2022
Location
Germany
I had a similar case, in the end I never played - my crypto didn't make it to the balance. A lot of scam in this segment. I can advise
You do not have permission to view link Log in or register now.
, pretty fast payments come and pay quickly
 
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