Roguish Wild Jack - Jackpot Factory? - Won't remove welcome bonus

Thanks Max... I guess I should be philosophical... in all the years I've played this is the first time I've hit a brick wall with casino honesty and integrity. Yep had a grizzle or 2 over the years but not like this.

This time I've actually suffered the short end.
 
Max thx! And it's so true... anyone with any nounce would know that a site such as this would be fatal to their business if they screw up! Word of mouth... or forums... is everything in earning... retaining trust from customers.

Let's hope they understand that!
 
... in all the years I've played this is the first time I've hit a brick wall with casino honesty and integrity.

Not me, sorry to say. :rolleyes: Like I said though, too soon to call this one. The ball is in their court and we're all waiting for a response. Either they step up or they step off. Clock is ticking.

FWIW I've also asked the JF folks for an official statement re: WJ. Judging from their recent non-responsiveness I'm not holding my breath for an answer but they too are in the spot-light now and I don't think Bryan will be too impressed if they continue with the silent treatment.
 
I've never understood the way some business's practice. Word of mouth and forums like this are a killer!!!!

But as you say max... perhaps they will redeem themselves.
 
It's confirmed, Jackpot Factory people are saying that Wild Jack is not part of their group. I am waiting for permission to publish their statement.

I've updated Wild Jack's Accredited listing to reflect this change. Their Accred status is TBD.

See this related thread: Wildjack locked my a/c and 'reviewing my withdrawal request'.
 
Jackpot Factory people are saying that Wild Jack is not part of their group.

Since when? I sure don't like to see a casino getting supposedly dropped from an accredited group and going rogue overnight. What the hell is this?

I've active accounts there and I'd like some details.
 
It's a first for me too. I always figure that honesty is the best policy ... in biz too! I mean doesn't it make sense? If you rip someone off everyone is going to know tenfold!!!
 
max... max... hopefully you can help.

As I said I will lose this money... but at the very least we can get this casino rogued! And what is more upsetting is that Jackpot Factory aren't acknowledging it so they should go in the sin bin too!!!!
 
Since when? I sure don't like to see a casino getting supposedly dropped from an accredited group and going rogue overnight.

From what I've been able to gather so far it appears as if WJ may have quietly exited the JF group a while ago, no details thus far on when exactly.

As to WJ's Accred status they are Accred until Bryan says otherwise. That decision is and always was his to make. All I'm saying is that their Accred status is TBD, pending Bryan's review of the latest info including their silence on one, now two, PAB issues.

In other words this is a developing story, too early to draw any conclusions good, bad, or otherwise.

I will say this though, (a) bloody shabby performance from WJ in not responding to the PAB issues FOR THE PAST EIGHT WEEKS, and (b) why in hell didn't JF inform us that WJ was no longer part of the fold? Some butt seems prime for the kicking here, IMHO.
 
Some things here:

WJ are still using same license as All Slots:

LGA/CL1/259/2006

Wild Jack is still using same affiliate program, Brightshare. They are linking to Brightshare and Brightshare are linking to WJ.

Wild Jack is owned by Nexigames, just as All Slots are. I have checked both WJ and AS pages right now.
 
From what I've been able to gather so far it appears as if WJ may have quietly exited the JF group a while ago, no details thus far on when exactly.

As to WJ's Accred status they are Accred until Bryan says otherwise. That decision is and always was his to make. All I'm saying is that their Accred status is TBD, pending Bryan's review of the latest info including their silence on one, now two, PAB issues.

In other words this is a developing story, too early to draw any conclusions good, bad, or otherwise.

I will say this though, (a) bloody shabby performance from WJ in not responding to the PAB issues FOR THE PAST EIGHT WEEKS, and (b) why in hell didn't JF inform us that WJ was no longer part of the fold? Some butt seems prime for the kicking here, IMHO.

I posted about this some while ago, but it seemed I was talking to myself. I couldn't understand why Wild Jack remained listed as part of JF despite me raising this issue earlier.

The fact than the rep has stonewalled, rather than tell you straight up that Wild Jack is not part of JF, leads me to believe that no action was taken because there was deliberate intent to pull the wool over your eyes about the position. Supporting evidence to confirm the position has been around for years.

For example, for the last 3 years at least, Wild Jack has not been an eligible place to play for ANY JF promotion, even though they can be played "at any of our casinos". Surely this is pretty good evidence that Wild Jack was not part of JF.

I would also like to ask why the status of Digimedia has not been updated since they told me that "all large withdrawals are subject to a 10 day pending period", even though I forwarded the actual email to yourself and Bryan. I also posted in a discussion that they had deliberately misinformed Simmo as when he asked about this, he was told that there was no such policy, and never has been. To this day, my email, and the posted experience of the German player who first revealed this new policy, has not resulted in an update to payment time in their entry.

I feel that JF have been taking you for a ride for some while, and you have only just caught on because of a stalled PAB that has given you a personal experience of what is going on.

The remaining JF casinos (All Slots and All Jackpots) moved to Malta a while ago, and also changed their group name from "Jackpot Factory" to "Nexigames"; yet not all areas of their sites have been updated, and references to "Jackpot Factory" are still around.

On the sites themselves:-

Wild Jack Casino is managed by Nexigames Ltd. (C38617) a Maltese registered company with registered address at 8, Villa Seminia, Sir Temi Zammit Avenue, Ta’ Xbiex XBX1011. Nexigames Ltd. is licensed by the Lotteries and Gaming Authority of Malta LGA/CL1/259/2006.

All Slots Casino is managed by Nexigames Ltd. (C38617) a Maltese registered company with registered address at 8, Villa Seminia, Sir Temi Zammit Avenue, Ta’ Xbiex XBX1011.
Nexigames Ltd. is licensed by the Lotteries and Gaming Authority of Malta LGA/CL1/259/2006.

All Jackpots Casino is managed by Nexigames Ltd. (C38617) a Maltese registered company with registered address at 8, Villa Seminia, Sir Temi Zammit Avenue, Ta’ Xbiex XBX1011. Nexigames Ltd. is licensed by the Lotteries and Gaming Authority of Malta LGA/CL1/259/2006.

You are being played.

Having sold Wild Jack some years ago to Nexigames, more recently the remaining JF casinos were sold to Nexigames, where all three are operating under the LGA.

If all three are identically being "managed by" Nexigames under the same license, how is it that the rep can deal with All Slots and All Jackpots issues, yet not Wild Jack as it is "no longer part of our group".

Surely the JF rep can no longer deal with ANY of these sites, as all three are now owned and run by the original buyer of Wild Jack, so what is needed is a rep from Nexigames to come on board to deal with all three casinos in the group.

What I find disconcerting is the manner in which the rep has tried to string yourself and Bryan along, rather than admit up front what has happened, and make the appropriate arrangements to have the status and rating of all three casinos updated.

One positive is that the new arrangement can't have gone rogue to that much of an extent as otherwise this issue would have come to light much earlier on via problems with the PAB process. Wild Jack at least has a valid set of eCogra seals.

The other negative change made by the group has been a move to 48 hour pending, no more flushing, and no more weekend payouts. They have also had a major clean out of their VIP players, after which they pretty much removed many of the benefits of being a VIP, so it's not a great loss overall.

They have also had a visit to the pit before, not for screwing players, but for an immoral business practice which after being exposed, they tried to pass the blame on to a subcontractor to leave themselves looking like "victims" of a rogue employee.
 
oh goodie.... there goes my $225!

Avoid avoid!

Don't be so pessimistic. For that relatively small amount they wont risk being rogued or being placed in the non-recommended section. Besides I have full confidence in MaxD. Heck, even if the amount was $22500 he might be able to retrieve it.
 
I posted about this some while ago, but it seemed I was talking to myself. I couldn't understand why Wild Jack remained listed as part of JF despite me raising this issue earlier.

.

I'm not sure how "I told you so" helps anyone. If you were THAT concerned, you should have contacted Bryan or Max, which I'm assuming you didn't (an email about pending periods is not the same thing as a change of ownership etc)

I have NO idea why nobody listened etc. Maybe it was in amongst a whole lot of other stuff in the post...??

I'm sure Max will sort it all out and find out what's really going on so all the speculation can be put to rest.
 
I'm not sure how "I told you so" helps anyone. If you were THAT concerned, you should have contacted Bryan or Max, which I'm assuming you didn't (an email about pending periods is not the same thing as a change of ownership etc)

I have NO idea why nobody listened etc. Maybe it was in amongst a whole lot of other stuff in the post...??

I'm sure Max will sort it all out and find out what's really going on so all the speculation can be put to rest.

You assume wrong. I DID contact Max about the 10 day pending, and he replied that it would be passed to Bryan. Nothing came of it.

The move of All Slots and All Jackpots to the LGA was covered here, and it was pretty clear that it involved a change of ownership to "Nexigames". Players were informed of the change by email, but it did not tell the full story. Instead, it portrayed the move as "an improvement" for players, something for them to look forward to.

eCogra don't have a problem with what JF have done, the seals are still valid.

At the time, there was no "official" method of discussing matters that could affect the accreditation or rating of a casino, although one has been set up since.

The problem is that if there is an intent to deceive, it is easy to pull the wool because whilst a player might reveal something, even with some backing evidence, the official response to Max, Bryan, or Simmo from a query asking for clarification could be designed to cover up the issue, not clarify it.

In this case, why has it taken 2 months for the rep to explain to Max WHY the Wild Jack PAB was going nowhere, as surely the rep should have told Max right from the start that he could not proceed with anything relating to Wild Jack. It seems that Max had to wring an explanation out of the rep, and this took several attempts. This is not how it should be for an accredited casino.
 
I'm not sure how "I told you so" helps anyone. If you were THAT concerned, you should have contacted Bryan or Max, which I'm assuming you didn't (an email about pending periods is not the same thing as a change of ownership etc)

I have NO idea why nobody listened etc. Maybe it was in amongst a whole lot of other stuff in the post...??

I'm sure Max will sort it all out and find out what's really going on so all the speculation can be put to rest.

To be fair VWM did kick up a stink about these issues and a few of us added our opinions too - it all came down to "would WJ have gained accreditation had these issues been present at the BbF stage?" I think the answer is clearly a resounding 'NO!' and in my opinion this lot should be avoided at present. They've clearly taken their eye off of the ball, at the kindest.
 
I posted about this some while ago, but it seemed I was talking to myself. I couldn't understand why Wild Jack remained listed as part of JF despite me raising this issue earlier.

Gee, might it have something to do with the fact that you have yet to learn how to use the "Report Post" feature (reliably) in spite of our endless efforts to encourage that it be used for EXACTLY the type of post you are describing? As it happens I found your post on this subject yesterday, and completely by accident. Who's fault is that? Given that you know full well that we do not and cannot read every post I'd say that no small part of the responsibility for bringing such things to our attention EFFECTIVELY is yours.

Or might it be because you post so much… I'll be kind and call it "bumfluff", that it's virtually impossible to separate the wheat from the chaff? If I posted half the unfounded, seat-of-the-pants, speculative hyperbole that you do my arms would fall off out of terminal embarrassment. Seriously! Most of the time you're just talking out of your arse, facts and reality plays little or no part.

Bless you VWM because I know you are a good soul and you mean well but you've become a bit of a blow-hard and that does impare one's ability to take your ramblings seriously, not to mention that it would be a full-time job simply to read them all and filter the blah blah blah from the useful and FACTUAL information. And trust me, it's not just me being pissy here. We receive complaints about this on a regular basis. But hey it's VWM so we let it ride. But you asked "why?" and that is part of your answer.

LATER: in retrospect I can see how what I've said here could be read as a mean-spirited attack on VWM. Not my intention at all and I'd be an ungrateful shit for doing so. For better or worse I wanted to put his criticism in context. I hope readers will forgive my ham-handed delivery and see in it what was intended.

You are being played.

No shit Sherlock! The question is why, and for how long, and at whose instigation. Dig that info up and post it and we'll be on our way to some real answers here.

It seems that Max had to wring an explanation out of the rep, and this took several attempts. This is not how it should be for an accredited casino.

On that at least we are in 100% agreement.

As to the "10 day pending" issue I did exactly what I said I would and forwarded it to Bryan. But you know very well that he is a VERY busy guy. Sometimes things get lost in the shuffle or set aside for a tomorrow that never comes. If you felt strongly about it -- which you obviously did -- then you could and should have sent a reminder. If that still doesn't work and you still feel seriously about it then start a thread to discuss it on the forums. "Accredited Casinos Updates" would be an ideal place for such, FYI.

You're a big boy VWM and you know very well how to get attention focused on something if you are committed to it. So commit to it! Better than crumbing about not being paid special attention to so long after the fact.
 
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I did do something about the 10 day pending, I uninstalled all their casinos.

Until fairly recently, there wasn't an area specifically for posting information relating to changes at accredited casinos, which of course means that such information tends to end up being scattered about the forum.

Facts about such things are also hard to get hold of, so we can only speculate.

When Purple Lounge ran into trouble, there was no way to get near the facts till it was too late, so any advice that the odd delays and experiences being posted were a sign that the casino was in serious trouble would be speculation at the stage players were still able to act upon it and get their money out.

The sudden appearance of a 10 day pending is also something that would be alarming, especially where there is a great deal of effort involved in keeping it under wraps by the operator. My obvious first impression was a cashflow issue, however unlike Purple Lounge, Digimedia have not gone under, so in all probability there is another motive. Perhaps they are trying to actively discourage certain players from playing, but they don't want to go on record by issuing any kind of formal ban, but hope that they will just walk away after experiencing 5 consecutive 10 day pending periods.

I have no idea what's behind this latest JF issue, as it doesn't seem to be about screwing the players (so far, although these cases are the early signs that things are getting worse).

My speculation is that this is more about not getting themselves dropped from the accredited section, but at the same time no longer wanting the burden of complying with the standards. This would only see them moved to the reservation, not the rogue pit, unless something more damning gets revealed.

I had assumed, perhaps wrongly, that sending a PM on a matter to either Bryan or yourself is MORE likely to draw attention to an issue than posting about it, and then reporting the thread. The "report post" function itself seems to be about reporting things like spam, or other misuses of the forum, rather than making a post on a subject, and then reporting my own post. I have been using the function to report spam, or attempts to scam others.

The "I told you so" stance does not help this issue, but it does help show that what may appear to be improbable "bumfluff" at the time of posting may actually turn out to be "on the money" some years later.

A better search function would make it so much easier to dig up old threads, but currently search on "exact phrase" is not supported, and it can make many threads I know exist impossible to target and dig up.

I have tried it, and it doesn't work, so this is not "bumfluff", but something I can demonstrate.

For example, if I want to dig up a thread from 5 years ago about Casino LaVida, I cannot use search "casino lavida" and get just those posts with "casino lavida" in them. Instead, I get flooded with posts that simply contain just one of the two words, and the word "casino" means about every thread that exists. In this case, just searching on the one word "lavida" gives FEWER results, itself a proof that "exact phrase" search is not possible as it should give MORE results, as the constraint of also having to contain the other word is no longer applied.

In this case, a sensible search would be "Wild jack", but given that slots have "wilds", this would be a fruitless proposition, and as decks of cards have a "jack", this too fares little better. I therefore have to rely on memory, but I can't always dig up the reference.

A decent advanced search facility would make it much easier to sort the wheat from the chaff when trying to find links to back up an argument. It's also something I have repeatedly mentioned in the relevant sections where members are asked how the forum might be improved.
 
Quite so, the site's search function is not up to par and is hardly better sometimes than no search at all.

As to the "Report Post" feature alI I can say is that its use has evolved over they years and we've posted many, Many times that forum members should use it to bring things to our attention, including but not limited to spam and suchlike. I'm pretty sure we've made a forum announcement on this which I will now use the search feature to not find. ;)

And regarding the faults of JF re WJ's departure I too am in doubt as to their intentions. If nothing else it's a major league error of omission which I find underwhelming in the extreme, but it does not put them on the path to The Pit.

WJ on the other hand owns the PABs against it whether they like it or not. If they continue to stonewall on those I'll make it my mission to see them stripped of their Accred status which, it would seem, is precisely what they deserve.
 
I suggested an accredited casino revision section a while back, and indeed PM'd Admin regarding one or two discrepancies I found between what was stated in the accredited info for each respective casino and what was really happening if I was playing at one at the time. Maybe you guys can remind yourselves here:

https://www.casinomeister.com/forums/threads/accredited-casino-profiles-we-can-help.56093/

Whether my idea was a factor in getting the section mentioned by VWM created, I don't know, but I do know I wasn't PM'd back regarding any amendments made or observations Admin had made from checking my info out. I do know that the Wintingo information has been updated since then.

VWM's posts may be verbose in some instances but he did create a fuss which most of us noticed. I concur that I wouldn't think to report a post unless it was inflammatory/spam/obscene/slanderous. I think it's a bit disingenuous to bawl VWM out for not using the report button.

Anyway, WJ is now TBD and we know what else we can use the report feature for, although I still think etiquette would be better served with PM's.
 
Quite so, the site's search function is not up to par and is hardly better sometimes than no search at all.

As to the "Report Post" feature alI I can say is that its use has evolved over they years and we've posted many, Many times that forum members should use it to bring things to our attention, including but not limited to spam and suchlike. I'm pretty sure we've made a forum announcement on this which I will now use the search feature to not find. ;)


:D:D
 
I think it's a bit disingenuous to bawl VWM out for not using the report button.

Excuse me for saying so but it's not because he and everyone else have been reminded time and time again to do it. Some folks have heard the message and adapted to it, no problem, we receive their Reports often (as in a few times a day, minimum). Others not so much.

Fwiw, the Reports are particularly useful to us Admins because (a) we can all see them, (b) we receive notification emails when they occur, and (c) the system creates a thread for each that we can use to discuss and comment on. PMs serve none of these functions and are all too easily buried, lost, and/or forgotten. We have asked that Reports be used for several very good reasons. It's a bit tedious to have to repeatedly justify that request.
 
Excuse me for saying so but it's not because he and everyone else have been reminded time and time again to do it. Some folks have heard the message and adapted to it, no problem, we receive their Reports often (as in a few times a day, minimum). Others not so much.

Fwiw, the Reports are particularly useful to us Admins because (a) we can all see them, (b) we receive notification emails when they occur, and (c) the system creates a thread for each that we can use to discuss and comment on. PMs serve none of these functions and are all too easily buried, lost, and/or forgotten. We have asked that Reports be used for several very good reasons. It's a bit tedious to have to repeatedly justify that request.

That's something I didn't know. I saw reports as being of a similar nature to PMs, but to a shared admin inbox, rather than a single admin member.

The report post function also requires that in the first instance, the information itself is all revealed in public, and this could itself lead to situations where a PM is preferable to a post and report.

For example, where the report involves a personal email where publication could fall foul of forum rules on the posting of personal correspondence.

The announcements themselves tend to disappear almost as quickly as inactive threads, so these announcements about expansions to the report function, and usage guidance, have long since descended to archive status.

Now, if the post is itself in the section for discussing changes involving accredited casinos, is it still necessary to report them in order to draw admins attention to the matter?
 
The report post function also requires that in the first instance, the information itself is all revealed in public ....

Sorry, you seem to have misunderstood. When I said "the system creates a thread for each that we can use ..." the "we" meant the moderators not the public. To the best of my knowledge no part of the Report Post process is public, nor (IMO) should it be.

I repeat what I said: Reports give us features and benefits that PMs do not, cannot and should not. PMs are private messages between two parties; Report Post items are tools for the Admin and moderators to collectively manange reported forum issues. Two different tools, two different purposes.

If and when you manage the forums you can organize it how you like but until then please let us do our jobs how we see fit. Thank you. Subject closed.
 

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