Why do you change casinos?

[Multiple Choices] When I switch casino, it's generally because:

  • I am looking for better bonuses &/or promotions

    Votes: 46 44.2%
  • The support is crap

    Votes: 34 32.7%
  • Cashouts are too slow or frustrating for me

    Votes: 44 42.3%
  • I want better games/payouts

    Votes: 20 19.2%
  • I feel my luck has run out

    Votes: 31 29.8%
  • I have other reasons

    Votes: 10 9.6%

  • Total voters
    104

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Hi chaps

Every time I go to affiliate conferences, I'm always banging on at certain casinos (who shall remain nameless) as to why I think players don't stay loyal, pretty much based on my behaviour as a player. Quite often they don't agree with me.

So I'm thinking ah hang on, wait a minute, maybe I'm wrong and they are right, hence this poll. I'm interested to know if I'm barking up the wrong tree here. And if I'm right, I have something to back me up. Help me out would ya :)

I know one could also add the option based on seeing/hearing good things about another casino, but I have left this out as that's more of an incentive, less of a reason in that if you are happy where you are, then it's fairly irrelevant to the poll.

Cheers

Simmo!

PS. It's multiple choice so you can choose more than one reason.
 

Zoozie

Ueber Meister
PABnonaccred
CAG
Joined
Dec 1, 2005
Location
Denmark
I played at my favorite casino for years until I was removed from the standard bonus program. This has also happened at other casinos. So maybe you can add this option? (ie. removed from bonus/loyalty program.)

Zoozie
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
I played at my favorite casino for years until I was removed from the standard bonus program. This has also happened at other casinos. So maybe you can add this option? (ie. removed from bonus/loyalty program.)

Zoozie

I think that counts as either option 1 or 6 for the purpose of this poll Zoozie. I don't want to get bogged down with too many niche options :)
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Good idea for a poll - and no prizes for guessing my vote!

I can honestly say I very rarely need to contact CS at all, and cashout times are not an issue as I have a 'very healthy' gambling float from past winnings :cool:

Lack of good games is a bit of an issue with some softwares but not enough to make me switch.

Needless to say, the casino's I'm loyal to are the ones who actually make an effort to keep me with sensible & worthwhile repeat bonus offers. Forget 15% bonuses or cash-back if you lose :eek:, why should I bother with that rubbish when I get 100% matches every month at loads of places?

:cheers:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The biggest factor that prompts me to stop playing is being removed from a bonus or promotion programme that is supposed to be "for everybody". This makes me feel I am not wanted, as well as making it less of an experience.
This is all too common, a casino seems to have a standard programme of bonuses and events, and suddenly you get cut off. Worse, they don't like to admit this up front, but when you contact support about it they blame "spam filters", "technical issues" etc, but have to be forced virtually at gunpoint to admit you are "red flagged" from the bonus program.

The most common reason I have been removed is due to a lucky streak that has put me ahead. This makes me feel less inclined to continue to play the account in any case (superstition, not logic), so then being removed from the promotional programme on top is the shove needed to get me to find the uninstall button. Superstition seems to rule at the casino too, IF the games are random, and the player has not simply used a mechanical strategy, such as double up & grind, there is no reason to ban a player from the programme just because they hit "a couple of Royal Flushes last week" as seems the case. Provided the promotions are still -EV, the casino can still profit in the long term by enticing such winners to put it back again.

The other reason is where there appears to be no decent promotional programme, and all it takes then is for me to hear of a better place & I give it a try. if I like it, I stick around at the expense of the earlier casino.

Most online casinos are designed and marketed on and around their promotional programmes, and the game payouts are lower to fund these, so being "banned" is a serious disadvantage.

Even good promotions can get boring after a while, and they have to be fantastic to be worth it, such as a "boring", but healthy 100% match.

Casinos need to add variety, and ensure that there is something for the minnow as well as the whale. Wager challenge tournaments are aimed at big depositors, minnows take one look and know before they even deposit that they stand no chance of winning.

Casinos also need to cater for the advantage player, but here they must design their promotions well from the outset, rather than bailing out because "to many" achieved the objective and "won too much" (yes, that means YOU Big Dollar).
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi chaps

PS. It's multiple choice so you can choose more than one reason.

And chapesses. :D

I didn't read before I voted, so only picked one....which was support is crap. I probably would have also voted for slow cashouts if I'd realized. But there is nothing more important to me than customer support, preferably email. I have a six year old, and can't always telephone or even live chat, so when I send an email, I want a reply within 1-2 hours tops. And, I want that reply to be directly relevant to whatever question I've asked. I do not want a cut and paste job of T&C's or banking options taken from the website. If I don't get these things, I'd be gone in a flash. That's why 32Red has it hands down over so many others. The CS is there, the payouts are quick and hassle free and the monthly promos are great. Same for Inet, as far as I can tell. They don't have a live chat, but I have never waited longer than an hour for an email reply.

Good idea Simmo...and I hope you're right that some casino reps may read this thread and actually take it to heart.
 

Zoozie

Ueber Meister
PABnonaccred
CAG
Joined
Dec 1, 2005
Location
Denmark
I think that counts as either option 1 or 6 for the purpose of this poll Zoozie. I don't want to get bogged down with too many niche options :)

The biggest factor that prompts me to stop playing is being removed from a bonus or promotion programme that is supposed to be "for everybody". This makes me feel I am not wanted, as well as making it less of an experience.

I agree Simmo, but it seems we are at least two now that would have taken this option.

Zoozie
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Great poll idea,
I used to get payed 80 for giving such invaluable information but now I'm just a cheap forum whore :rolleyes:
Being an honest chap I voted for all but the last option.
I think that is why they stopped using me, honest but useless information
:eek2:
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
but now I'm just a cheap forum whore :rolleyes:

Should I? Shouldn't I? Hmmmmm.......

I don't think you're wrong Simmo. By the looks of the poll so far, it seems that most players want decent ongoing promos. They want their loyalty rewarded. It's not a difficult concept, really....lol.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
By the looks of the poll so far, it seems that most players want decent ongoing promos.

Early days :D

PS. I'm stickying this 'til we get to 100 voters which will be a fair reflection IMO.
 
Last edited:

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Is it me or is there something a little odd with the poll results so far?
I mean is customer service really twice as important than having better payout percentages? :what:
As we know they way a question is phrased can have a dramtic affect on the answer but then again maybe people are so dumb they don't care if they get 10% or 99% payout as long as customer service says please and thankyou.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I mean is customer service really twice as important than having better payout percentages? :what:

To me it is Rusty. I believe that in the long haul the payout percentages average out. Most of the time I lose, once in a blue moon I win. And those times when I'm losing, someone else is winning.

As Jenn put it so eloquently in another thread...if the customer support ain't there, neither am I. If I'm going to give you my money in return for some entertainment....then at least be nice to me about it. And damn it, I AM always right. :D
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Is it me or is there something a little odd with the poll results so far?
I mean is customer service really twice as important than having better payout percentages? :what:
As we know they way a question is phrased can have a dramtic affect on the answer but then again maybe people are so dumb they don't care if they get 10% or 99% payout as long as customer service says please and thankyou.

Also don't forget it's multiple choice, so in fact it could be as little as 7 people think that, the rest voting for both.
 

heatherad

Dormant account
Joined
May 12, 2007
Location
Canada
For me Live support is very important because I want to know that when a problem arises there is actually someone there even if they can't solve the problem or give you the runaround. It beats having to go the email route and never getting a reply and ending up beating your head against a brick wall.
My own opinion is, if a casino doesn't have Live Support then you can almost bet that they won't be bothered answering any other form of communication when the need arises. But Im just a newbie so what do I know :D
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
--- AAA+ casino -properties --- :thumbsup:

- Instant Live Chat that has trained & authorized staff
- Emails answered in under 1 hour
- Instant or next day payments
- Regular, interesting bonuses. I'm not talking about just comp points or slots tournaments.
- Fast Software, not too heavy, multiple games and good payouts


--- F- casino -properties --- :what:

- Rogue tricks: slow-play, excessive identification documents requests, 'bonus-abuser' -excuse for stealing winnings
- Live chat that doesn't have a clue about anything
- E-mails replies take more than 2 days
- Heavy and slow software
- Deposits are instant but cash outs take from a week to 3 months
- Non-responsive to player issues in general
- Doesn't communicate with players, e.g. in forums
- Great bonuses, but actually if you win they will steal your winnings and label you as an abuser (Virtual Group, Winward, a bunch of Playtechs..)
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
Is it me or is there something a little odd with the poll results so far?
I mean is customer service really twice as important than having better payout percentages? :what:
As we know they way a question is phrased can have a dramtic affect on the answer but then again maybe people are so dumb they don't care if they get 10% or 99% payout as long as customer service says please and thankyou.

I selected multiple options.. I wouldn't play in a casino with a high house edge..

IMHO the survey doesn't really portray accurately the topic.. e.g. if voters had the opportunity to stress certain options, then it would be easier to make comparison and conclusions.
 

Addisyn

Dormant account
Joined
Oct 4, 2006
Location
Underground Sewer Access
The only factor for me is cashouts. I seldom use a bonus and when I do it is hard for me to meet the WR so pooh. LOL... I want my money when I win and I want it now! My bankroll isn't endless. If I have to wait for my winnings I can't play. Hello casinos get it!!!!!
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
I am stunned and shocked :eek:
Many of you seem to be saying that you would happily play at a Casino with a high house edge as long as the customer service was good?
I invite you all to my place and I will tell you all how wonderful you are for 1000 a pop :D
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
I am stunned and shocked :eek:
Many of you seem to be saying that you would happily play at a Casino with a high house edge as long as the customer service was good?
I invite you all to my place and I will tell you all how wonderful you are for 1000 a pop :D

Actually thats not so unusual Rusty. Aside from the fact that I would happily play a Crypto VP game instead of an MG one with worse odds because I prefer Intercasino to the MG one (which is true), it's also the basis of good business.

Lots of people are happy to pay more for services and goods because they get good service. Else everyone would shop at Pound Stretcher, Primark and Tesco and live in Manchester... ;) :D
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Lots of people are happy to pay more for services and goods because they get good service. Else everyone would shop at Pound Stretcher, Primark and Tesco and live in Manchester...

:rolleyes: Ssssssssssteady.
At least the people are real in Manchester ;)
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Lots of people are happy to pay more for services and goods because they get good service. Else everyone would shop at Pound Stretcher, Primark and Tesco and live in Manchester...

:rolleyes: Ssssssssssteady.
At least the people are real in Manchester ;)

LOL. Well I lived near there for a while, so I feel qalified ;) True though: thats why you pay more to go to Old Trafford than the CoM Stadium...better quality product :D
 

tencardcharlie

Dormant account
Joined
Jul 18, 2005
Location
The playboy mansion.
Is it me or is there something a little odd with the poll results so far?
I mean is customer service really twice as important than having better payout percentages? :what:

That is not really what the poll is asking about. The question is what usually make people move to another casino. The difference in customer service quality is usually larger than the difference in house edge. For casinos sharing the same software platform, there is usually no difference between the games at all. Therefore, the quality of CS can be a more common reason to switch casino, even if the players consider the payouts as the most important thing of all.
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Why I changed

Well

I was a player at Player United and I was very happy. They banned US players so I had no choice. I tried Bodog and won the first time and then after that...I couldnt get a bonus round on a $1 bet if my life depended on it so I moved on (besides they took forever and still do take forever to pay out)

I have been at Club World for months now and I am very happy and havnt moved since and hope to stay there for a long time
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
OK well we reached 100. Time for a little analysis and to un-stick it methinks.

As I said earlier, you can spin a poll any way you want to. What I was in fact looking for was two things: how important bonuses still are when deciding on casinos, and how much cashouts affect choices.

From that POV, it was interesting to note that nearly haf of all those voted find slow cashouts a major factor in moving on. This could be down to one of two things: the UIGEA effect on Americans, and the length of the Reverse times causing delays, which I believe is a significant factor if my "behaviour" is anything to go by. I know the casinos that process fast, and I stick there. It's been a while since I found a new casino that has become a "regular" on my list: iNetBet back-end of last year and Blue Square at a similar time I guess.

Nearly half voted on bonuses and promotions being a major issue. Again, there are two scenarios that could affect the vote: signup bonuses and loyalty. I actually thought bonuses would have easily beaten the rest, but I guess the way the industry has tightened up, maybe experienced players consider the "signup deals" to be less attractive these days.

Thanks to everyone who voted. I'll let you make of it what you will.

Cheers

Simmo!
 
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