1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Why do you change casinos?

Discussion in 'Online Casinos' started by Simmo!, Jun 7, 2007.

?

[Multiple Choices] When I switch casino, it's generally because:

  1. I am looking for better bonuses &/or promotions

    46 vote(s)
    44.2%
  2. The support is crap

    34 vote(s)
    32.7%
  3. Cashouts are too slow or frustrating for me

    44 vote(s)
    42.3%
  4. I want better games/payouts

    20 vote(s)
    19.2%
  5. I feel my luck has run out

    31 vote(s)
    29.8%
  6. I have other reasons

    10 vote(s)
    9.6%
Multiple votes are allowed.
    Jun 7, 2007
  1. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Hi chaps

    Every time I go to affiliate conferences, I'm always banging on at certain casinos (who shall remain nameless) as to why I think players don't stay loyal, pretty much based on my behaviour as a player. Quite often they don't agree with me.

    So I'm thinking ah hang on, wait a minute, maybe I'm wrong and they are right, hence this poll. I'm interested to know if I'm barking up the wrong tree here. And if I'm right, I have something to back me up. Help me out would ya :)

    I know one could also add the option based on seeing/hearing good things about another casino, but I have left this out as that's more of an incentive, less of a reason in that if you are happy where you are, then it's fairly irrelevant to the poll.

    Cheers

    Simmo!

    PS. It's multiple choice so you can choose more than one reason.
     
    10 people like this.
  2. Jun 7, 2007
  3. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I played at my favorite casino for years until I was removed from the standard bonus program. This has also happened at other casinos. So maybe you can add this option? (ie. removed from bonus/loyalty program.)

    Zoozie
     
  4. Jun 7, 2007
  5. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I think that counts as either option 1 or 6 for the purpose of this poll Zoozie. I don't want to get bogged down with too many niche options :)
     
  6. Jun 7, 2007
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Good idea for a poll - and no prizes for guessing my vote!

    I can honestly say I very rarely need to contact CS at all, and cashout times are not an issue as I have a 'very healthy' gambling float from past winnings :cool:

    Lack of good games is a bit of an issue with some softwares but not enough to make me switch.

    Needless to say, the casino's I'm loyal to are the ones who actually make an effort to keep me with sensible & worthwhile repeat bonus offers. Forget 15% bonuses or cash-back if you lose :eek:, why should I bother with that rubbish when I get 100% matches every month at loads of places?

    :cheers:
     
  8. Jun 7, 2007
  9. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Thanks. I also think it could also become potentially valuable information for the operators who read the forum too.
     
  10. Jun 7, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The biggest factor that prompts me to stop playing is being removed from a bonus or promotion programme that is supposed to be "for everybody". This makes me feel I am not wanted, as well as making it less of an experience.
    This is all too common, a casino seems to have a standard programme of bonuses and events, and suddenly you get cut off. Worse, they don't like to admit this up front, but when you contact support about it they blame "spam filters", "technical issues" etc, but have to be forced virtually at gunpoint to admit you are "red flagged" from the bonus program.

    The most common reason I have been removed is due to a lucky streak that has put me ahead. This makes me feel less inclined to continue to play the account in any case (superstition, not logic), so then being removed from the promotional programme on top is the shove needed to get me to find the uninstall button. Superstition seems to rule at the casino too, IF the games are random, and the player has not simply used a mechanical strategy, such as double up & grind, there is no reason to ban a player from the programme just because they hit "a couple of Royal Flushes last week" as seems the case. Provided the promotions are still -EV, the casino can still profit in the long term by enticing such winners to put it back again.

    The other reason is where there appears to be no decent promotional programme, and all it takes then is for me to hear of a better place & I give it a try. if I like it, I stick around at the expense of the earlier casino.

    Most online casinos are designed and marketed on and around their promotional programmes, and the game payouts are lower to fund these, so being "banned" is a serious disadvantage.

    Even good promotions can get boring after a while, and they have to be fantastic to be worth it, such as a "boring", but healthy 100% match.

    Casinos need to add variety, and ensure that there is something for the minnow as well as the whale. Wager challenge tournaments are aimed at big depositors, minnows take one look and know before they even deposit that they stand no chance of winning.

    Casinos also need to cater for the advantage player, but here they must design their promotions well from the outset, rather than bailing out because "to many" achieved the objective and "won too much" (yes, that means YOU Big Dollar).
     
    3 people like this.
  12. Jun 7, 2007
  13. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    And chapesses. :D

    I didn't read before I voted, so only picked one....which was support is crap. I probably would have also voted for slow cashouts if I'd realized. But there is nothing more important to me than customer support, preferably email. I have a six year old, and can't always telephone or even live chat, so when I send an email, I want a reply within 1-2 hours tops. And, I want that reply to be directly relevant to whatever question I've asked. I do not want a cut and paste job of T&C's or banking options taken from the website. If I don't get these things, I'd be gone in a flash. That's why 32Red has it hands down over so many others. The CS is there, the payouts are quick and hassle free and the monthly promos are great. Same for Inet, as far as I can tell. They don't have a live chat, but I have never waited longer than an hour for an email reply.

    Good idea Simmo...and I hope you're right that some casino reps may read this thread and actually take it to heart.
     
  14. Jun 7, 2007
  15. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I agree Simmo, but it seems we are at least two now that would have taken this option.

    Zoozie
     
  16. Jun 7, 2007
  17. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Great poll idea,
    I used to get payed 80 for giving such invaluable information but now I'm just a cheap forum whore :rolleyes:
    Being an honest chap I voted for all but the last option.
    I think that is why they stopped using me, honest but useless information
    :eek2:
     
  18. Jun 7, 2007
  19. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Should I? Shouldn't I? Hmmmmm.......

    I don't think you're wrong Simmo. By the looks of the poll so far, it seems that most players want decent ongoing promos. They want their loyalty rewarded. It's not a difficult concept, really....lol.
     
  20. Jun 8, 2007
  21. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Early days :D

    PS. I'm stickying this 'til we get to 100 voters which will be a fair reflection IMO.
     
    Last edited: Jun 8, 2007
  22. Jun 8, 2007
  23. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Is it me or is there something a little odd with the poll results so far?
    I mean is customer service really twice as important than having better payout percentages? :what:
    As we know they way a question is phrased can have a dramtic affect on the answer but then again maybe people are so dumb they don't care if they get 10% or 99% payout as long as customer service says please and thankyou.
     
  24. Jun 8, 2007
  25. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    To me it is Rusty. I believe that in the long haul the payout percentages average out. Most of the time I lose, once in a blue moon I win. And those times when I'm losing, someone else is winning.

    As Jenn put it so eloquently in another thread...if the customer support ain't there, neither am I. If I'm going to give you my money in return for some entertainment....then at least be nice to me about it. And damn it, I AM always right. :D
     
  26. Jun 8, 2007
  27. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Also don't forget it's multiple choice, so in fact it could be as little as 7 people think that, the rest voting for both.
     
  28. Jun 9, 2007
  29. heatherad

    heatherad Senior Member

    Occupation:
    counsellor
    Location:
    Canada
    For me Live support is very important because I want to know that when a problem arises there is actually someone there even if they can't solve the problem or give you the runaround. It beats having to go the email route and never getting a reply and ending up beating your head against a brick wall.
    My own opinion is, if a casino doesn't have Live Support then you can almost bet that they won't be bothered answering any other form of communication when the need arises. But Im just a newbie so what do I know :D
     
  30. Jun 9, 2007
  31. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    --- AAA+ casino -properties --- :thumbsup:

    - Instant Live Chat that has trained & authorized staff
    - Emails answered in under 1 hour
    - Instant or next day payments
    - Regular, interesting bonuses. I'm not talking about just comp points or slots tournaments.
    - Fast Software, not too heavy, multiple games and good payouts


    --- F- casino -properties --- :what:

    - Rogue tricks: slow-play, excessive identification documents requests, 'bonus-abuser' -excuse for stealing winnings
    - Live chat that doesn't have a clue about anything
    - E-mails replies take more than 2 days
    - Heavy and slow software
    - Deposits are instant but cash outs take from a week to 3 months
    - Non-responsive to player issues in general
    - Doesn't communicate with players, e.g. in forums
    - Great bonuses, but actually if you win they will steal your winnings and label you as an abuser (Virtual Group, Winward, a bunch of Playtechs..)
     
  32. Jun 9, 2007
  33. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I selected multiple options.. I wouldn't play in a casino with a high house edge..

    IMHO the survey doesn't really portray accurately the topic.. e.g. if voters had the opportunity to stress certain options, then it would be easier to make comparison and conclusions.
     
  34. Jun 9, 2007
  35. Addisyn

    Addisyn Dormant account

    Occupation:
    Retired
    Location:
    Underground Sewer Access
    The only factor for me is cashouts. I seldom use a bonus and when I do it is hard for me to meet the WR so pooh. LOL... I want my money when I win and I want it now! My bankroll isn't endless. If I have to wait for my winnings I can't play. Hello casinos get it!!!!!
     
    1 person likes this.
  36. Jun 10, 2007
  37. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    I am stunned and shocked :eek:
    Many of you seem to be saying that you would happily play at a Casino with a high house edge as long as the customer service was good?
    I invite you all to my place and I will tell you all how wonderful you are for 1000 a pop :D
     
  38. Jun 10, 2007
  39. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Actually thats not so unusual Rusty. Aside from the fact that I would happily play a Crypto VP game instead of an MG one with worse odds because I prefer Intercasino to the MG one (which is true), it's also the basis of good business.

    Lots of people are happy to pay more for services and goods because they get good service. Else everyone would shop at Pound Stretcher, Primark and Tesco and live in Manchester... ;) :D
     

Share This Page