RikkiGT-R
Non-Gambler
- Joined
- Jan 19, 2013
- Location
- Northern Ireland
(just realised this is a bit of a long one)
I made a withdrawal earlier from 32Red of well over £1k.
There was an issue/concern (from what I could see) with the initial withdrawal because I had only just reopened my account with them last week after an almost 2 year hiatus, and the online form still listed my (2 year) old address, telephone number and email.
Anyway, I spoke to a rather nice woman on live chat who told me just to change the details and request the withdrawal. I asked which documents I am required to email to support/security (no problem as I have all documentation here ready to send). She said "all is well" at her end and to just make the withdrawal. I did, she flushed it there and then; job done.
Now I know I'm not a fraudster, I AM me. But I don't ever remember sending 32Red any verification documents even years ago when I first opened the account. And even if I had, I'm using a brand new card to deposit these days, I have all new details right down to my phone number, so why don't I need to provide documentation to prove my identity? Any time I change cards at other casinos, they ask me to send scanned copies of the front and back of the new card. I have even (at 2 different accredited casinos) been asked to get a letter from my bank confirming that I am indeed the owner of the previous card! That one in particular is infuriating seeing as it takes a bank around 10 working days to get said letter out to me :/
I'm not complaining in the slightest by the way, I'm just curious. Why do some casinos make me jump through hoops while others don't? Do 32Red (and I'm sure there are others) have other ways/means of verifying me?
I made a withdrawal earlier from 32Red of well over £1k.
There was an issue/concern (from what I could see) with the initial withdrawal because I had only just reopened my account with them last week after an almost 2 year hiatus, and the online form still listed my (2 year) old address, telephone number and email.
Anyway, I spoke to a rather nice woman on live chat who told me just to change the details and request the withdrawal. I asked which documents I am required to email to support/security (no problem as I have all documentation here ready to send). She said "all is well" at her end and to just make the withdrawal. I did, she flushed it there and then; job done.
Now I know I'm not a fraudster, I AM me. But I don't ever remember sending 32Red any verification documents even years ago when I first opened the account. And even if I had, I'm using a brand new card to deposit these days, I have all new details right down to my phone number, so why don't I need to provide documentation to prove my identity? Any time I change cards at other casinos, they ask me to send scanned copies of the front and back of the new card. I have even (at 2 different accredited casinos) been asked to get a letter from my bank confirming that I am indeed the owner of the previous card! That one in particular is infuriating seeing as it takes a bank around 10 working days to get said letter out to me :/
I'm not complaining in the slightest by the way, I'm just curious. Why do some casinos make me jump through hoops while others don't? Do 32Red (and I'm sure there are others) have other ways/means of verifying me?