@Dan.Videoslots @Casinomeister . Operational standards for accredited casinos state
"Must pay out progressive jackpot wins in full or in reasonable chunks, regardless of any terms and conditions limiting payouts.*"
Why is this player being paid less than the stated max payments, stretching a win to over 6 months, for a progressive slot win?
All I can think is that the payments team did not realize it was a win from a progressive game.
The Divine Fortune Jackpot is a local progressive Jackpot, which means that the Casino needs to payout the money. However, when it is a network Jackpot it is the provider that will pay it out. I will contact our Payment department to have some more information regarding this situation and get back to you guys.
There was some miscommunication between our departments and that was why we gave out the wrong information the first time, however, I will look into this and keep you updated here.
I came to the thread earlier as I wondered only this morning about the Will Hill promo for £5 on a king jackpot slot. Winnings from free cash capped at £20. Would this apply if a JP was won do you think? and would Will Hill keep the payout from the provider?
Think it's 30,000 Euros and although it's a progressive it's still considered a local jackpot.What reason did they give for paying in installments? I'll be honest, I wouldn't be happy with this, it is clearly a progressive Jackpot. I can't see anything in the T&C's that state the payouts are different if its local or networked.
Why only £24600 when the T&C's state £30000?
- Account holders may only withdraw the maximum amount of £ 30,000 per month, unless a larger amount has been agreed with Videoslots. Then the Account holder is paid an amount of £ 30,000 per month until all winnings has been received.
Think it's 30,000 Euros and although it's a progressive it's still considered a local jackpot.
The CM standards for the progressive jackpots to be paid out in one lump sum or so are based on the logical presumption that it is a from a shared pool of funds. If it is from a non-shared pool (like in this case), then their payout policies apply. I will update the CM standards to reflect that. This is not the time to start badgering the casino rep. Thanks!