Good afternoon everyone,
I wonder if anyone can advise my options regarding the following issue. I self excluded on the White Hat Gaming Limited network(Grand Ivy Casino) back in January 2016 due to a gambling problem. Since then I have been able to open accounts with 21casino and Klasino, being able to deposit and lose somewhere in the region of £3000. As most of you can appreciate that's a great sum of money to lose and I feel this company shouldn't have allowed me to deposit on their network. They state that if you exclude on their site it adheres to the entire network.
Not only this, but I would've expected them to run more thorough checks when I asked for my 21casino to be closed due to a gambling problem. I was also still freely allowed to continue to deposit on Klasino once I had enquired about self-exclusion.
I feel that after reading into the UKGC terms and conditions, such as 3.5.3, it's only fair that my deposits be refunded to me.
I would much appreciate peoples advice on this matter.
Thank you
Related:
See the full Jonny Jackpot Casino Review!
I wonder if anyone can advise my options regarding the following issue. I self excluded on the White Hat Gaming Limited network(Grand Ivy Casino) back in January 2016 due to a gambling problem. Since then I have been able to open accounts with 21casino and Klasino, being able to deposit and lose somewhere in the region of £3000. As most of you can appreciate that's a great sum of money to lose and I feel this company shouldn't have allowed me to deposit on their network. They state that if you exclude on their site it adheres to the entire network.
Not only this, but I would've expected them to run more thorough checks when I asked for my 21casino to be closed due to a gambling problem. I was also still freely allowed to continue to deposit on Klasino once I had enquired about self-exclusion.
I feel that after reading into the UKGC terms and conditions, such as 3.5.3, it's only fair that my deposits be refunded to me.
I would much appreciate peoples advice on this matter.
Thank you
Related:
See the full Jonny Jackpot Casino Review!
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